# Page 2 | Mailgun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Mailgun the right Email Marketing solution for you? Explore 197 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159630/Mailgun/reviews --- Mailgun 4.3 (197) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 14th, 2026 # Page 2 - Reviews of Mailgun ## Showing most helpful reviews Showing 26-50 of 197 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Benjamin W. Lead Engineer and General Manager Internet Used the software for: 2+ years ### "Mailgun is still best in mass email delivery" April 24, 2026 5.0 Our experience continues to be fantastic, and we continue to recommend Mailgun to clients who need SMTP services. Pricing is still very affordable, and service beats competitors that we're recommending clients migrate to Mailgun from. Pros Mailgun was very affordable to get started (they have a free tier) and are scaling well with over 20 active clients using our account for SMTP. Cons We haven't experienced any downsides or complications that were due to Mailgun. Clients don't complain about it, so we're content. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/)[Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reason for choosing Mailgun Ease of use, less restrictions, and lower cost. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Gmail was not a good option for bulk emails across many clients and websites. It was more costly, harder to manage, and just not designed for this purpose. Review Source PM Pablo M. Qa engineer Computer Software Used the software for: 1-2 years ### "A user friendly and efficient tool for email testing" October 15, 2025 5.0 My experience with Mailgun has been very positive. As a QA, I need to perform different validations related to email sending with Mailgun, and this is really easy to do, even though it was my first time using this type of platform. Its user-friendly interface was very helpful to me. Pros What I liked most about Mailgun is how easy it is to use and set up. The interface is intuitive, and the email tracking and validation features make testing and troubleshooting very straightforward. It’s a great tool for QA work and for ensuring that emails are being sent and received correctly. Cons What I liked least about Mailgun is that some advanced settings and logs are not immediately visible or easy to find across different domains. It takes a bit of navigation to locate specific details when troubleshooting. Review Source GF Gary F. CEO Computer Software Used the software for: 2+ years ### "Best for integrations" October 23, 2025 5.0 I'm more than satisfied with mailgun as platform, I've used easily a dozen, and It's the one I've stayed with to integrate with software or other platfors for sure. Pros Getting started is relatively easy, you have to setup what you have for this type of service, There are guides to accomplish most of things, and dev platforms are mostly pre loaded with mailgun integrations, which is a huge win Cons Prices are really good, as long as you "stay in your tier" It have happened a couple of times, we go way beyond our limit but also way below the next tier of pricing and the charges are easily 10X Review Source FM François M. CEO Telecommunications Used the software for: 2+ years ### "Disastrous service — avoid at all costs" September 2, 2025 1.0 After years of using Mailgun for legitimate transactional emails only, they suddenly disabled my account without warning because of a flawed automated system. This caused immediate chaos for my SaaS, as transactional emails are mission-critical. I switched providers within 24 hours but kept communicating with Mailgun support out how long they would take to restore the service. It took them 8 days before reactivation. Completely unacceptable. No serious SaaS can rely on a provider that pulls the plug without notice. The new service is superior in every aspect: deliverability, UI, and reporting. MThanks to Mailgun for pushing me to move. Pros The only good thing was being grandfathered into their retired Flex plan, but even that couldn’t make up for their disastrous service. Cons Their automated system falsely flagged my SaaS, disabling all transactional emails without warning. Support was extremely slow making Mailgun completely unreliable for any business. Review Source TT Tommy T. CTO Computer Software Used the software for: 2+ years ### "Highly recommend Mailgun - A+++" September 16, 2025 5.0 Overall experience has been very good. Setup was quick, DNS instructions were clear, and messages deliver consistently. The dashboard, event logs, and automatic retries make troubleshooting simple. Day to day, it just works. Pros Mailgun makes sending and tracking email for applications easy. The API and SDKs are straightforward, webhooks are reliable, logs are clear, and deliverability is strong. Integration, testing, and scaling are painless. Cons It’s not free, and costs can add up as volume grows. Some advanced features sit behind higher-priced tiers, and pricing for dedicated IPs or email validation can be confusing. I’ve also seen occasional minor UI slowdowns. Review Source PD Pierre D. Owner Internet Used the software for: 2+ years ### "9 years of use and still happy" September 16, 2025 5.0 If you want to have a reliable email sending and receiving platform then Mailgun does the job. As simple as that. Pros It works out of the box. Multiple development platform code available. I've been using the tool voor over 9 years now and it never failed on me. Cons I have at this moment no recollection of any part of the service that could be improved. The product seems very thought-thru. Review Source KW Ketmanto W. Application Support Engineer Computer Software Used the software for: 1-2 years ### "Fantastic - Need improvement on the dashboard side + Certification required" November 12, 2025 5.0 I had a great overall experience with Mailgun, but the dashboard analytics could use some improvement. Additionally, MailGun could also offer us more insights regarding the missing emails, bounces, etc. Pros I appreciate its simplicity, reliable delivery, and strong inbox placement, which ensures excellent email results. Cons I believe the math behind the dashboard should be transparent. We noticed that some of them are not available in the documentation. I hope MailGun offers a certification program so I can become certified for this. Review Source CJ Christoffer J. Developer Computer Software Used the software for: 2+ years ### "After years of use we're still happy!" November 13, 2025 5.0 Pros Easy to use admin pages with lots of features, great documentation, great features, great support. The api is quick to respond, easy to use. Great! Cons Not much negative to say. Historically, the shared IPs has sometimes been blacklisted (was quite a while since last). However, when contacting the support they've quickly taken the out of rotation. Review Source MM Madellene M. Founder and CEO Education Management Used the software for: 2+ years ### "Trustworthy email API for admissions notification." September 13, 2025 4.0 Application confirmations, password reset, and delivery status notifications arrived punctually, bounces and complaints were automatically handled, and clearer diagnostics saved time to fix delivery problems. Pros Deliverability tooling, rich logs, and analytics clarified send status, improved by added SPF, DKIM, and DMARC support on suppression lists safeguarding reputation and getting transactional messages into inboxes on time. Cons Auth, webhooks, and routing configuration make learning difficult, and distributed vs. a single IP reputation management has to be actively monitored as volume is scaled up. Review Source AA Ayodeji A. Engineer Computer Software Used the software for: 6-12 months ### "Reliable Developer-Focused Email Delivery with a Few Trade-Offs" October 29, 2025 4.0 I would say Mailgun is an excellent choice if you have some technical chops and your priority is reliable transactional email. It isn’t over-designed for marketing campaigns, but it does what it promises: your emails get sent, you can monitor them, scale up, and troubleshoot issues with good tools. If you’re running a SaaS product or need to send reliable notifications/orders/alerts etc, Mailgun performs very well. But if you’re looking for low-effort visual campaign building or non-technical workflows, you might find it a bit too “bare metal” compared to some marketing-oriented platforms. Pros Excellent deliverability and reliability even at scale. It is a developer-friendly API & solid documentation. Cons Pricing can increase rapidly once you exceed small volumes or require advanced features. Additionally, some advanced settings may not be beginner-friendly, and you may require technical assistance. Review Source AL Alexandra L. Customer marketing success manager Marketing and Advertising Used the software for: 2+ years ### "Great for solving SMTP Wordpress issues" August 30, 2025 5.0 Have been using mailgun for almost 3 years and has helped solve a very common Wordpress SMTP problem of email delivery. Pros Mailgun is a great solution for digital marketing agencies, it has helped us fix website SMTP problems, and send marketing emails from specific email marketing softwares. It’s very low-cost and allows several domains in one account. Cons It can be confusing to set up the sending domains correctly when you don’t have much knowledge about how it works. Review Source LD Letha D. Chief Product Officer Computer Software Used the software for: 2+ years ### "Seamless integration" December 4, 2025 5.0 Pros Mailgun is working seamlessly with my custom portals business. The learning curve is pretty quick if you already understand DNS, Webhooks and APIs but if you don't Mailgun has plenty of instructions. Cons I don't have a dislike - it has worked perfectly. I tried a newer platform and it did not have all features as promoted. MailGun is the original best. Review Source FM Fabrizio M. Technical Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Amazing back-end integration tool, enable your app to send great e-mails." April 25, 2025 5.0 I'm part of an internal technical support branch that helps team members with mail delivery inquiries and other requirements. Pros Overall performance of the tool when searching for messages sent by our internal software solutions. Cons It does what it is intended to do in our environment. Some users complain that we had to use other tools to manage marketing campaigns. Review Source VP Vikas P. Director Computer Software Used the software for: 1-2 years ### "A great mail delivery service that just works!" March 14, 2025 5.0 My overall experience with Mailgun has been positive and is boosted through their integration with Web Hosting Providers especially xCloud. Pros If you know your way around DNS records, Mailgun is remarkably easy to set up and just works! Cons The pricing can go up significantly after the free tier (but at least they have a free tier) Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Mailgun The pricing was more competitive and had a more generous free tier. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Custom domains, Cheaper pricing and a generous free tier. Review Source AR Alec R. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Does it's job " April 14, 2025 4.0 I don't have much to offer in terms of experience here. Mailgun is pretty "hands-off" once you connect your software to its services. I never have to go into my account for any reason. Pros It connects my business with clients through my software for various communication needs, specifically email and text. Cons Not a lot to say here since I don't do much through the account other than pay a monthly fee to allow a bridge between their server and my software so I can send emails. Review Source MB Morgan B. Director of Operations Marketing and Advertising Used the software for: 2+ years ### "Great Value for Email" March 31, 2025 4.0 Overall I am pleased with mailgun and the role it plays in our automation and customer journey. Pros Mailgun is a very inexpensive way to automate customer service. Cons Visually it's not as easy to edit as other tools on the market. Not as user friendly for non-developers. Review Source NV Niels V. CEO Automotive Used the software for: 2+ years ### "Don't use mailgun. You'll lose all you emails, customers and they don't confirm to EU compliance law" November 10, 2024 1.0 We're a paying mailgun customer for over 10 years. Until mails stopped going out. After logging in, there was an error that says 'account disabled' with no further information. It took 24 hours for customer support to respond and tell us there was a security problem with our account, but we were left on our own to figure out what was going on and how to solve it. All in all it took over a week to get our accounts back. By that time, we had migrated away to better, cheaper and more reliable alternatives. Pros The best thing about mailgun is that you move away from it very easily. Just close your account and don't look back Cons I didn't like how mailgun disable our account (with over 25 active applications/domains and hundreds of users) and didn't tell use why for over 3 days. Review Source MA Maria A. Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "Easy to use with High Level " January 3, 2025 4.0 I use mailgun as mail services for a few cuatomers that use High Level Pros I use Mailgun with High Level And the best part is the easy way to sync them both Cons Mail gun is more expensive than Orberá mail services Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Mailgun It was easier to work with Mailgun and it wasnt more expensive Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) Because Mailgun was easier to sync with the CRM Review Source TB Tom B. Head of Customer Experience and Digital Non-Profit Organization Management Used the software for: 2+ years ### "Simple and Cost Effective Option" April 21, 2025 5.0 Pros Quick and simple set up process regardless of technical capabilities. It is a simple and cost effective option for reducing the rate in which emails end up in junk Cons Often it defaults to the US server which can cause confusion when trying to find something. Can be clunky in reviewing what has been sent. Review Source SS Stuart S. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Very responsive support" January 11, 2025 5.0 So far my experience has been wonderful. Very responsive to my support ticket for probation removal. Pros The deliverability of the email is amazing Cons I did get placed on probationary status to start with, but after establishing myself, Mel gun was very good about removing the probation. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Better deliverability and designed a function with the software I’m using now Review Source VR Verified Reviewer Web Developer Information Technology and Services Used the software for: Less than 6 months ### "Benefits and Drawbacks of Mailgun" January 24, 2025 5.0 My overall experience with this software was amazing Pros It offers well defined documentation and APIs that are easy to integrate Cons Premium features of this are costly and it require technical setup Switched from [Mailjet](https://www.capterra.com/p/130105/Mailjet/) It offers developer friendly features and it is reliable also Review Source NP Narasimha P. Security Lead Information Technology and Services Used the software for: Less than 6 months ### "My experience on mailgun" November 12, 2025 5.0 I used it with zero experience it so good and every step is in deatiled it helped me a lot with my integration Pros Easy to manage and domain management in more secure way And started using it with zero experience and it so good Cons Nothing here bad everything is great and even rate limiting and blocking emials in the middle but free trail can be used for phishing campaigns Review Source Maria C. Owner Retail Used the software for: I used a free trial ### "Mailgun Review" December 24, 2024 3.0 While I'm glad I tried it, I probably won't use it in the future. Pros Mailgun was easy to use, pretty straightforward and user friendly. Cons The software seemed a little generic to me, no frills. Review Source EL Edward L. Manager Food & Beverages Used the software for: Less than 6 months ### "Email blasts in a few clicks " December 4, 2025 4.0 Pros Ability to send out email blasts to clients on the regular basis instead of one at a time. Lots of time saved. Cons Need your own custom domain which is understandable for the sake of potential email spam which degrades the credibility of the platform. Review Source MM Muhammad M. Software engineer Computer Software Used the software for: I used a free trial ### "Better than Twilio" February 15, 2025 5.0 Amazing. Much better than Twilio.a SendGrid. Pros Easy to use, works great, and has professional support even for people on a free membership like me. Cons I haven’t delved into the details of Mailgun, so I haven’t seen any cons so far. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) They deactivated my account right after I created it. I reached out to support and their response was basically “it is what it is.” Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.