# Page 5 | Mailgun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Mailgun the right Email Marketing solution for you? Explore 197 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159630/Mailgun/reviews --- Mailgun 4.3 (197) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 14th, 2026 # Page 5 - Reviews of Mailgun ## Showing most helpful reviews Showing 101-125 of 197 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Reporting & Analytics Manager Information Services Used the software for: 1-2 years ### "Excellent mail log makes tracking mail activity simple" September 24, 2018 4.0 We run software that includes both manually sent as well as automated email. Inevitably, users will either not receive or claim that they did not receive an email. This quickly helps alleviate those issues and show proof of delivery with timestamp. Pros I don't have a ton to benchmark against but it's made my job much easier when needing to track our outgoing email. At it's simplest, I can quickly search for failed email messages or confirm that email was sent and received along with the content of the email. Cons There may be a way to filter or create saved filters that I'm not aware of, but I've been restricted to searching either by an email address or by an event type (ie Accepted, Delivered, Rejected, etc.) I do sometimes have to search for a bit to find what I'm looking for. Review Source Giuseppe N. software engineer manager Information Technology and Services Used the software for: 2+ years ### "Good service" April 30, 2022 4.0 Pros I've used this service for 2 years and in free tier is certainly one of the best value products. Is very easy to configure and use and has a good customer support . Cons Exceeded the threshold of the free tier, i think is more expensive compared other services. Review Source CC Caleb C. Managing Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Value " June 15, 2023 4.0 Overall, I'd recommend it for anyone just starting out and wanting to keep costs low. It was a good experience, and I'd use them again. Pros It was free with a low volume of emails, which was perfect for just starting out as a business. The interface was pretty straightforward, and it easily integrated with my WordPress website. Cons I don't remember it having features likes what gmail does (sheets, word, etc.). Otherwise, it's a great product. Review Source MT Mario T. Business Admin Human Resources Used the software for: 1-2 years ### "Great buddy to Email MKT" August 10, 2022 4.0 The biggest benefit its to create easy and fast email campaigns Pros The easy way to set up mkt campaigns and to obtain reports of each launch Cons The Visual experience its not great but doesn´t affect the app Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Mailgun The price ad the easy way to set up Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The price Review Source VR Verified Reviewer IT Specialist Information Technology and Services Used the software for: 6-12 months ### "Mailgun is great, the" August 19, 2020 4.0 They used to have a free tier (up to 10k emails a month) which provided a sample of all the features included in (like sending, receiving, authenticating, api etc.) now they got rid of that plan (even for customers who were "grandfathered in"). The new free plan isn't really free and they stripped out all the extra services. It's tough that the entry price for any features is $35/month. Pros \- It is extremely easy to get setup using (they make it very simple for the user). - They offer a lot of really useful features and well documented, powerful API. Cons The opening price is pretty high for an account with any sort of features, which makes it tough to justify using their service for a small project. - The interface runs a bit slow and buggy at times (like viewing logs). Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)[Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Review Source Jack F. Support Lead Financial Services Used the software for: 2+ years ### "Great Mail Server" June 4, 2019 5.0 Pros I like that I can see in realtime the status of emails, remove supressions and have everything logged in one place. Cons I like this server, there is not really anything I would change at this time. Review Source VE Vendel E. developer Information Technology and Services Used the software for: 2+ years ### "Good, but crap customer service" July 28, 2020 3.0 They suddenly and mistakely suspended one of my domain and took ages to get it back. They told me that their back-end service sometomes does it by mistake... not sure why it took them days and days to reply, and still not resolved after almost a week... (I was using a mid-range package, so not the the free tier.) Pros Easy to setup and use in WHM Clean and userful dashboard Cons Customer service is slow and useless More expensive compare to others Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Mailgun Ease of setup Review Source VR Verified Reviewer Software Sales and Solution Manager Computer Software Used the software for: 2+ years ### "Easy to set up" February 14, 2019 5.0 Pros It's been easily customized for our applications. Bulk emails out to users with the ability to read responses. I've been happy with this product Cons None. It has served us well for all our purposes Review Source jO john O. FULFILMENT MANAGER Airlines/Aviation Used the software for: 2+ years ### "Mailgun offer pretty good mail support with easy start up prices" July 15, 2021 4.0 We are more than happy with our deployment of . It provides a reliable and really reasonably priced service. Pros are generous with their lower level tiers of service. The most basic of which is free to low volume mailers. The caveat is that support is not premium, but it is definitely provided. We tested some service emails many years ago through Mailgun and are still using them 10 years later. Cons The last time we looked at using more of , some of their back end features did not seem as fully featured as some competitors, although a lot of development was being undertaken. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 1-2 years ### "Use it to send automated emails from your app" June 11, 2021 4.0 I like the no-brainer pricing where you pay for what you use. The UI is very heavy and confusing to use. They also offer an email verification service for the best price from all competitors. Pros The app is easy to set up, and emails are delivered nearly instantly. The pricing is very attractive, with a pay-as-you-grow model. Cons During the infamous Google Gmail downtime several services around the internet experienced problems, included. They marked some of my recipients as invalid (supressed). I only realised that by checking the supressed list manually. They made no effort to undo the incorrect supressions for me and all other users. Support didn't seem to care about remedying this type of problems in the future. Review Source Dart T. Consultant Logistics and Supply Chain Used the software for: 2+ years ### "COnnected to our ticketing system" September 10, 2018 5.0 enabled us to send thousands of confirmation emails every day to our customers for a good price. Pros Worked perfectly well with Google Suite email server. Cons Configuration required an adept tech guy Review Source VR Verified Reviewer Tech Lead Internet Used the software for: 1-2 years ### "Reliable way to send email with a great and well documented API" August 7, 2018 5.0 Pros I've worked for various software companies who ran their own mail servers, which were great for tracking and integration, but a real headache to maintain. has fulfilled all my email requirements and more - providing a reliable way to send and track emails, and a good API that support integration with many clients and languages. I've used it for simple personal projects and large-scale customer deployments, and it works brilliantly throughout. Cons The main limitation is that there is a single API key per account. If this API key is compromised you have to change it on all services, so I often end up having to manage multiple accounts as a workaround. Review Source JM John M. Director Financial Services Used the software for: 1-2 years ### "Love Mailgun!!! " August 1, 2019 5.0 Allow me to remove the send-mail function away from the web-server, which can mean mail is affected (classed as SPAM) because of your website (HOSTING) IP address. fixes this. Pros Like the fact that it helps your emails avoid Spam filters, which it achieves by ensuring the IP address(s) are clean. Cons When setting up the DNS (for the first time), if you have any conflicting records e.g. spf then this may / will prevent your account from being authenticated. A 5 min job can take 5 hours of waiting. Fortunately, support is brilliant and can spot an error and offer a fix in seconds. Reason for choosing Mailgun Can't remember specifically the alternatives i looked at, but is the best i found! I'd highly recommend it. Review Source Sahil S. dot net developer Information Technology and Services Used the software for: 6-12 months ### "Best to send mails in bulk" September 24, 2019 3.0 I have used it for last month and it resolved many of my problems for sending mail in my application. Pros It is best product to send the mails in bulk . I am using this software for last 6 months and very helpful for sending mails in my applications and it also has a feature to very the mails . Cons Some of mails are delay to deliver I do not why but i found only this con in this software. It is also costly for some clients not everyone should afford it. Review Source HM Hamza M. Senior Manager Publishing Used the software for: 1-2 years ### "No Improvement " August 30, 2022 3.0 Pros Once, you were in a free trial your campaign ratio comes to 20% means, if you send campaign of 100 email it shows that 20 email were open but it was not, ideally if you test the service with your own testing ID's. Suppose if you were login to eight email address and check the email to one email address, it shows open to that eight email address which is not accurate Cons I understand that it is very difficult to share accurate ratio but if you are unable to share the accurate ratio, you should not share the incorrect ratio Review Source AR Antoine R. Développeur Program Development Used the software for: 2+ years ### "Logiciel de messagerie optimal" January 15, 2024 5.0 Pros La simplicité d'utilisation et d'installation de l'API. La qualité du support client. Cons Coûts assez élevés. Pas disponible en français. Switched from [Mailjet](https://www.capterra.com/p/130105/Mailjet/) Un problème technique s'était produit avec Mailjet Review Source AC Adrian C. Founder E-Learning Used the software for: 2+ years ### "Mailgun is awesome" October 1, 2020 5.0 Pros Easy to deploy, they even have an iOS SDK. I use it to deliver automated emails for my app (welcome emails, password reset, announcements, etc). Cons There are currently no cons for me with this software. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Mailgun Easy to deploy and very cheap for start-ups. Review Source JP Joshua P. Senior Web Developer Public Safety Used the software for: 2+ years ### "They Delete your account without warning" August 7, 2018 1.0 Pros Sends emails, sometimes. Most of the time it took a while to get the emails sent. They have a free plan, but limited. Cons Free plan is no good Emails have delays all the time Shared IP has issues with spam all the time, good luck sending to yahoo or other big companies They will delete your account if they do not make money from you Customer Service is hard to contact, and when you do, it takes them 24 hours for each response Review Source Lawrence P. Owner Consumer Goods Used the software for: Less than 6 months ### "So Far So Good" May 14, 2022 5.0 Pros It works without issue and integrates well. Cons Nothing to report we are happy so far. I forget we have it which is a good thing. Review Source VR Verified Reviewer Principal Developer and Team Lead Used the software for: 2+ years ### "The best email processor for developers" April 4, 2018 5.0 Pros As a developer I often need to add email to my application during the testing phase. is my go to provider because of their support at the code level. There are thorough examples for every programming language I've come across, and their SDK's are second to none. Cons Their pricing doesn't appear to be as competitive when you want to scale as opposed to other transactional email providers. Review Source Prateek V. Head of Information Technology Used the software for: 6-12 months ### "Awesome product, and very easy integration" December 5, 2017 5.0 I use for multiple projects, and all of them work just as they should. So far, regarding services i have no complaints. Pros The mail delivery is very good. The process to integrate SMTP APIs is easy, and fast to setup. Good documentation. Cons Maybe the pricing can get a bit better, there are companies that provide cheaper and similar services Review Source VR Verified Reviewer Marketing Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for a free product" November 2, 2018 3.0 Pros For a free product this is easy to implement and user friendly Cons Having to keep each email coming from @mg.domain - looks unprofessional Review Source GR Greg R. Owner Retail Used the software for: 1-2 years ### "Mailgun is great!" May 12, 2020 5.0 Overall I have been super satisfied with using to handle all the mail processing from my website. Pros has a great API and ability to configure just about anything you need when it comes to sending email. Their UI is very clean and it isn't super cluttered with things you don't need. It was easy to find what I was looking for and easy to configure the settings. Cons Honestly, I haven't been able to find something that I haven't liked about using . It is really a solid platform. Review Source Michael C. Customer Service Specialist L2 Internet Used the software for: 2+ years ### "Easy to use" December 14, 2018 4.0 Pros is an excellent enterprise solution. It has been quite stable, and it's user interface makes troubleshooting a breeze. Cons The log search page can be a bit wonky when you're trying to select data for cutting and pasting. A very minor though and still works fine. Review Source VR Verified Reviewer Développeur web (Symfony/Drupal) Internet Used the software for: Less than 6 months ### "Powerful email sending engine" June 19, 2018 5.0 We were able to send newsletters to 15 000 addresses without risking to loose our company reputation as an email sender. Pros is able to deal with thousands of email sending queries with an excellent quality of service. We used this tool to send newsletters automatically generated by a Drupal website, to 14 000 clients for one of our customers. Mailgun can then track mails opened, links clicked, and so on. In the dashboard, you can find a page that displays charts for each newsletter - perfect for the client ! And we pay only for each 1000 mails we send, having the 10 000 first free. An API allows developpers to interact very easily with the Mailgun engine and all of it's features. Cons admin area could be improved, as the statistics of user link clicks. Maybe one useful feature could be to allow some accounts to only access specific statistics pages, not all of them. But it's a detail, globally this tool is a really good one. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.