# Page 3 | Mailgun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Mailgun the right Email Marketing solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159630/Mailgun/reviews --- Mailgun 4.3 (196) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 14th, 2026 # Page 3 - Reviews of Mailgun ## Showing most helpful reviews Showing 51-75 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EL Edward L. Manager Food & Beverages Used the software for: Less than 6 months ### "Email blasts in a few clicks " December 4, 2025 4.0 Pros Ability to send out email blasts to clients on the regular basis instead of one at a time. Lots of time saved. Cons Need your own custom domain which is understandable for the sake of potential email spam which degrades the credibility of the platform. Review Source CM Colin M. Director Computer Hardware Used the software for: Less than 6 months ### "First use of Mail Gun" January 29, 2025 5.0 Very positive. It was simple to set up, and when I had a problem, it was sorted out within 10 minutes by the support team. Pros Simple way to automate SMP mail sending. I use it for automating mail messages from my astroimaging set up. Cons Nothing - was simple to set up. I had one problem which was easily solved by support. Review Source JM John M. Software Engineer Online Media Used the software for: 2+ years ### "Mailgun Review" January 13, 2023 5.0 All of our company's websites utilize Mailgun for email marketing purposes. We've even implemented Mailgun for our customers and strongly suggest it. Email delivery problems have been solved thanks to Mailgun. There is no need for us to use the e-mail server provided by \[our hosting server\]. Email delivery was a major problem for some of our customers who were hosted with well-known shared hosting providers like GoDaddy, Bluehost, etc. One of Mailgun's best features is that messages can be monitored in real-time, and if they fail to send for any reason, the specific cause is shown in the log. Pros Sending an email to someone takes no time at all, and you can even set up a queue for thousands of messages. If you need to contact a large group of people with one message, this is a great feature to have (e.g., newsletter subscribers, marketing emails to clients, etc.). With its help, your emails are more likely to reach their intended recipients and are less likely to end up in the spam or junk folders. The Mailgun reports and logs feature is excellent. If an email couldn't be delivered successfully, what are the exact reasons why? Sometimes, if we can determine the cause, we can work to fix the problem. Cons The WordPress plugin for Mailgun could use some work. It needs to have more options made available to users. Our email volume isn't particularly large, but we'd still like to have a dedicated IP address for our outgoing mail. A dedicated IP's high price tag is unjustifiable. fixing the problems that have arisen with sending emails to Hotmail or Outlook.com. Deliveries are made, but the junk/spam folder is where most emails end up. Review Source Brandon M. Creative Strategist Marketing and Advertising Used the software for: 6-12 months ### "Incredible Deliverability, Clean Platform, Success with MailGun!" December 10, 2019 5.0 Super pleasant, great chat support, fast email support replies, always quick to help and communicate. Pros Clean UXI for navigating the system, simple set up, clear dashboard to find issues quickly and navigate around the site. Ability to clean database lists to minimize bounce. However, the BEST part is they are free up to 10,000 emails a month, which is a ton! So to give the full custom power of connecting your domain and sending out, that's a huge value. I will get over that limit and upgrade soon, but that is an incredible way to start a relationship. Almost a year of free service to use their system versus my server. Cons I actually have not found anything that I do not like. Many will complain about high bounce rates or going into spam. I find that issue arrises on multiple factors outside of mailgun control, such as the receiving server, and the mail habits of the person opening it, do they get a bunch of spammy mail already? And was the mail piece written in a poor nature, this increases spam folder direction, however, they do have dedicated IP service for those wanting to mitigate one area of cause for spam direction. Again, never been my experience. Alternatives considered [Velocify](https://www.capterra.com/p/129463/Velocify/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Mailgun Again, the main required integration for our CRM, and that is perfectly fine with us because it is smooth operating on the free account, I'm sure will be great on dedicated IP account. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Utilizing a new software CRM integration, they favored MailGun so I gave it a shot and migrated over, happy I did, everything is incredibly smooth. Review Source Lucas P. Creative Director Information Technology and Services Used the software for: 2+ years ### "Bare-bones but super reliable and easy to use." April 26, 2020 5.0 I use several different email service providers, each for a different reason. I use Mailgun almost exclusively for inbound mail processing. The inbound processing also offers a preliminary spam filter so that at least most of the spam isn't sent further down my process chain. It's super easy to set up inbound routes using specific strings or wildcard matches that will accept mail and forward to multiple different recipients. These recipients can be either proper email addresses or webhook endpoints. I often use the address forwarders in combination with the SMTP outbound service to build a system where Gmail users can use their free gmail.com account to receive and send emails from their small business domain without having to sign up for and configure a proper G Suite account. I use the webhook forwarders in combination with Zapier and Integromat to receive any emails that need to be processed and automatically acted on. Mailgun normalizes all the different types of email and attachment encodings and packages the message data into an easy-to-parse JSON package that makes it super easy for me to grab what I need and reliably act on the normalized data. Pros Inbound mail processing with spam filter Free tier offers great sending limit SMTP and API integration for outbound messaging Cons This product doesn't offer any sort of backend mail building or sending functionality. It's only an engine for sending messages. This means you'll have to build your messages somewhere else and integrate them into your sending code. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailgun The pricing structure for Mailgun was a much better fit for my specific needs of inbound mail processing. Mandrill provides inbound mail as part of a much larger and more complete service offering that was not necessary for my use case. I simply wanted a service that would accept, process, and forward messages without all the other tools built into Mandrill. Review Source Arkadiusz K. IT Project Manager Information Technology and Services Used the software for: 2+ years ### "High Deliverability" December 1, 2023 5.0 Pros A clean interface is a plus, but functionality is still limited compared to Mandrill. However, the core functionality—transactional emails—works very well and seamlessly. Cons Very basic interface and limited options compare to competition. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pricing pay-as-you-go was not availble in Mandrill/Mailchimp. Review Source Efezino U. Managing Director & Software Developer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Easy Integration and Value for your money" December 9, 2022 5.0 Mailgun is a powerful and effective email service that can help businesses and organizations streamline their email communications. Some of the benefits of using Mailgun include:Ease of use: Mailgun is relatively easy to set up and use, even for individuals or organizations that are not familiar with email services. The intuitive user interface and comprehensive documentation make it simple to get started with Mailgun.Scalability: Mailgun is designed to handle high volumes of email traffic, making it a good choice for organizations that need to send a large number of emails on a regular basis. The service can easily be scaled up or down to meet changing needs.Features: Mailgun offers a range of advanced features, including tracking and analytics, email validation, and integration with other tools and services. These features can help organizations optimize their email communications and improve their overall effectiveness. Pros Mailgun allows users to send and receive email from a variety of different platforms and applications, making it a versatile and flexible solution. This can be particularly useful for organizations that use a mix of different systems and tools Cons While Mailgun is a solid email service, there are some potential drawbacks to consider. For example, the cost of the service can be a barrier for some organizations, and the advanced features may not be necessary for all users. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source AK Andreas K. Founder/Owner Information Technology and Services Used the software for: 1-2 years ### "Great and reliable" September 25, 2023 5.0 We use Mailgun for a while now and we really like it.Currently we're using it as a standard for all our transactional mailings on new projects.Also, when we experienced difficulties and reached out to the support, we've been amazed about their qualified response that helped us not only solving the problem (mail deliverability) but also to improve the quality of our emails. Pros \+ API mailing+ driver for laravel+ triggers / webhooks+ price/value+ easy setup and integration+ easy deployment on new domains+ fixed IP address if needed+ good support and best practise+ reliable Cons \- logs can not be exported- bad UI for mobile admin access- sometime uses burnt-out IP addresses Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)[Netcore Email API](https://www.capterra.com/p/147847/Pepipost/) Reason for choosing Mailgun Because the integration in our development-stack was best-in-class. Review Source Chandan M. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Helps you land into prospect's inbox" February 24, 2023 5.0 Mailgun is a comprehensive email marketing service that provides businesses with the tools they need to create effective email campaigns and ensure deliverability. Its advanced features make it a popular choice for businesses of all sizes looking to improve their email marketing efforts. Pros The DMARC record validation and domain verification process is so smooth and generous that it increases your chance of landing in your prospect's inbox by almost 100%. Cons The pricing is higher than any other competitor products. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Mailgun Higher rate of mail deliverability to the inbox Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) to try out new features and increase the deliverability. Review Source Paul S. MD Information Technology and Services Used the software for: 2+ years ### "Excellent, powerful service" May 21, 2023 5.0 Pros Different SMTP users (not able to log in - if someone was to compromise a system and get the SMTP user details) Cons SMTP user passwords are auto generated, which in 9 out of 10 cases is fine, however some routers don’t allow an SMTP user password this long. Switched from [SMTP2GO](https://www.capterra.com/p/166646/SMTP2GO/) More features - however, we still use SMTP2GO due to password length issues. Review Source Nujan S. Managing Director Computer Software Used the software for: 1-2 years ### "Best for transactional email and accurate email delivery." September 18, 2022 4.0 Best for overall email solution, You won't regret paying. Pros We've been using mailgun since few years and it's one of our most used and essential software for out business. It seamlessly integrate with any system and provides fast and accurate email delivery solution. Since we've been using mailgun it's very rare that email sent from our system goes to spam folder. Also, with their dedicated IP option email delivery and white listing is even more easier. Cons Mailgun email tracking feature is not that accurate and also I personally found and reported bugs into the system UX. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Dimitri L. CEO Internet Used the software for: 6-12 months ### "Paid for a service, denied because suspicion of fraud" June 30, 2023 2.0 Wanting to send only notification emails to our users through Mailgun, our very bad experience with the support team killed any interest for the product. Pros Mailgun was easy to set up, straight from Heroku. It worked well for some time. Cons Despite a paid plan and all the proofs the Mailgun staff could need, they restricted heavily our ability to send mails to our users through SMTP. Review Source RV Roger V. Customer Service Information Services Used the software for: 2+ years ### "Solid + Dependable; I recommend; long time user" December 14, 2023 5.0 Great team, knows their stuff, reliable service. Pros Very reliable service for a good price. We use for transactional emails for sales lead captures, dispatched via API. Solid and reliable. Cons No concerns, long time user. We probably have some ancient price, so I cannot comment on that. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) To be fair we use both, in different cases, and are happy with both. If you are considering both, I don't think there's a wrong answer here. Review Source LJ Luke J. Founder Information Technology and Services Used the software for: 2+ years ### "Great Software Gone Greedy" March 25, 2021 4.0 Outside of them changing their payment tier / plan system I haven't had any issue with Mailgun. I always found their customer service great and the product itself to be fantastic and does exactly what it's supposed to. I just really wish they brought back the routing feature to the free tier. Pros Great API, Super easy to integrate into various types of website / webapp setups. I previously used Mailgun for a variety of different integrations and never had any issues. Complete frictionless integration from beginning to end. Cons I dislike that the features we used to get for free are now hidden behind a paywall. Features such as routing emails I find to be rudimentary and were previously built into the free / pay as you go tier. Now it is locked behind the $35 dollar tier. This is a pain for small businesses that want to accept a few emails from a professional email with their own domain. Now to unlock that feature they must over commit to a tier with an allowance of 10k plus emails a month. This I feel has squeezed many small businesses out of using their service and it has definately moved me from recommending & using them in future as I would have previously for my smaller clients. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Mailgun At that point in 2018 it was easier for me to get started with Mailgun and there were more tutorials and information of how to integrate it. Review Source aA ahmed A. fadil Airlines/Aviation Used the software for: I used a free trial ### "small and medium busniss best choice for email marketing campaings" July 24, 2023 4.0 it was a good experience during the free trial, i like about this platform it is very user-friendly and email management, but they should improve spam detection and use the power of AI in the platform Pros best free plan in the marketeasy to use email verificationdomain verificationgood analytics Cons spam detection should be improvedgive more analyticsinclude machine learning and AI Review Source Sushant K. Co-Founder Education Management Used the software for: 2+ years ### "Consider Mailgun if you want to increase your email delivery rates" November 30, 2022 4.0 Overall it's a great tool to start with if you are a startup doing an initial setup for transactional emails. Just keep an eye on pricing as you scale as we migrated to AWS SES once we started hitting like 50k emails per month because it was cheaper than Mailgun. Pros The integration is smooth, and it's very easy to get started. I felt Mailgun has the best success rates. It keeps giving good suggestions with reporting dashboard to improve the delivery rates. Cons They had changed the pricing plans and removed the free plan, so if you are starting, it's not free anymore. It just has a free trial of 90 days and after that, you need to upgrade the plan. Customer support can be improved as well. I had one issue with my account that got sorted out in about two weeks. Review Source Cristian V. Software Developer Telecommunications Used the software for: 2+ years ### "Simplify your email sending" December 5, 2019 5.0 We use mailgun for all of our transactional email. We manage, from a single account, a lot of our domains. We always have detailed insight into what is happening with our email deliveries. When things go wrong, there is enough information to find the cause. Pros Ease of setup. Transparent pricing. Free tier goes up until a really high scale. Can use it via API or smtp, whatever you need. Cons Support is a little slow for non paying plans, but that is expected. There are no alarms in place for when something starts going wrong unexpectedly. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mandrill changed policies, and at the time the cost/benefit ratio of staying there was not good. Review Source TT Todor T. Helpdesk agent Consumer Services Used the software for: 2+ years ### "Great e-mailing platform " September 12, 2023 4.0 It is helping our business with one of the core services we provide which is OTP verifications Pros SImple and user friendly interface. Cheaper than most competitors Cons You can not search the logs with the email content Review Source Elliott L. Developer Computer Software Used the software for: 2+ years ### "Great solution for mail sending from vps providers like AWS" July 18, 2019 5.0 We use mailgun for all of our email sending needs across multiple servers and products. We implement mailgun as the default mail sender for any new projects too. Pros Its api is very simple to use, most PHP frameworks come with mailgun integration out of the box - if they don't, mailgun supports standard smtp anyway. Great usage graphs and multiple regions to send from. Is makes it very easy to send emails from php applications which would normally be blacklisted if you use standard php mail from inside a VPS on e.g amazon/azure/vultr/digitalocean. Very generous free tier. Cons Their anti spam measures can sometimes not work - if your sending details have been compromised you can be hit with a pretty large bill before you realize someone has been sending hundreds of thousands of emails on your behalf. Review Source MF Mohamed F. Associate Payments Banking Used the software for: 2+ years ### "Suitable for optimizing email marketing campaigns" January 22, 2023 5.0 Mailgun gave us fresh ideas for planning our email marketing campaigns and the effect of maximizing their reach. Their analysis helped us understand our target sample, which enabled us to coordinate campaigns better. Pros Mailgun's many features make email marketing easy to plan and implement. We can import contacts and create target group lists. Mailgun's custom templates allow you to design unique campaigns and save them as drafts. It's incredible how the real-time notifications and statistics show how actively customers engage in the campaign. My team and I love that future campaigns can use the same model. It's also good that you can hide and reorganize dashboard items. Cons I have no major technical problems. Mailgun improves email workflows for organizations large and small, the creators of Mailgun provide various videos and how-to materials that help develop our skills, and the support staff is always available. Review Source VR Verified Reviewer Lead developer Information Technology and Services Used the software for: 1-2 years ### "Fast, Reliable and Affordable Email Provider" August 7, 2020 5.0 We use Mailgun for almost 80% of our email system, we stopped providing email directly from our servers due to DDOS and mailgun really helped us out! Pros The best would be their free tier, they recently changed their free tier but you still get free 1k+ emails per month. This is thier "pay as you use" tier. Very usefull if you're still new as you get all the features of a paid service. Very cheap even when you exceed the free emails. Cons I wish they have a lower tiered plan like $5 or $10 a month for low traffic sites. As a developer not all sites needs 10k emails a month. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Mailgun Faster response to support inquiries. Review Source Bruce B. Senior Operations Officer Research Used the software for: 2+ years ### "Rock solid delivery" February 3, 2019 5.0 Haven't had a complaint yet. Pros Configuring email is like conjuring drunk dragons with black magic: most of the time it only works so-so and any tiny mistake gets you burned. Mailgun has very good documentation on setting up your domain and configuring things so that your reputation is great and does not suffer. The REST API makes dealing with events a pleasure and the dashboard gives you great insight into where your mails are going to or coming from and why your audience is behaving the way it is. Cons There's not much not to like. The price is great (mostly free) and the documentation and reliability are 100%. Review Source Daniel N. Full Stack Web Dev Internet Used the software for: 2+ years ### "Setup and use anywhere any how even API or SMTP" September 10, 2019 5.0 We use mailgun as transactional email services, their free tier fit with our basic usage. Pros API is very easy to integrated, SMTP alternative is a quick start to use in software that require SMTP protocol to send email. Cons Current dashboard is kind of complicated, sometime I could not find a setting or where I could set a adjustment. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Their closed their standalone api and require a paid subscription on MailChimp Review Source Cuong T. Founder Internet Used the software for: 2+ years ### "The best SMTP provider I love most" August 9, 2019 5.0 Mailgun worked for me seamlessly, no challenge and I'm happy to use it, even will buy their Pro Plan in the future. Pros I use Mailgun for my email marketing services and it works perfectly. Mailgun helped all my emails go straight to my prospectors' inbox instantly without any challenges. With 10.000 free emails/month is a super deal for small business. Besides, Mailgun is truly flexible for developers with Webhook Support, API support, SMTP user manager, Email Template Builder. Cons I hope Mailgun support Email Template Builder with Drag&Drop function that easier for me to create email templates for my workflow. Review Source Gonzalo B. Web Developer Information Technology and Services Used the software for: 6-12 months ### "Finally, emails reaching their destination." April 30, 2019 5.0 Overall great value for the free tier, 10.000 emails for free plus great deliverability and integration, great for Wordpress users. Pros When developing a custom PHP app or using Wordpress you often face the issue of your notifications and customer emails getting stuck or not passing the mails filters. This is a big issue, when for example you are sending out important information like an order confirmation or a ticket for your event and your users are not getting your emails or they are arriving into their SPAM folder. Mailgun has proved superb on improving email deliverability and their logs are super helpful as well, you can track what went wrong if anything. Their interface is easy to use and to the point. Moreover, their free tier gives you 10.000 emails for use, for free. Something great for companies doing product research, I found their API easy to use and easy to integrate with my projects, Wordpress being the easiest: a plugin + an API key/secret. Regarding Wordpress I found Mailgun the best amongst options tried for email deliverability. Cons Cost of the paid tiers is pricey if you compare with the alternatives. Everything in Mailgun goes through their API, so if you need a Full UI alongside the API this might not be the best choice. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.