Brand Integrity

Brand Integrity Platform

5 / 5 15 reviews

Who Uses This Software?

Midsized companies (200 10,000 employees) in the following industries: Aging Services/Senior Living Healthcare Professional Services Hospitality and Retail Manufacturing


Average Ratings

15 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Brand Integrity
  • www.brandintegrity.com
  • Founded 2002
  • United States

About Brand Integrity Platform

Brand Integrity offers the only cloud-based solution that delivers a 360 degree view into employee engagement, employee recognition and customer loyalty on a single platform. The result is real-time, data-driven insights that drive business outcomes, such as lower turnover, improved NPS, lower employee stress, less customer churn, and more. It's why more than 60 percent of Brand Integrity's clients are recognized as "best places to work."


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Brand Integrity Platform Features

  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys

Brand Integrity Platform Reviews Recently Reviewed!

This is a way to take employee engagement to a new level.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about Brand Itegrity's Platform is it's ease of use. I can pull it up on my desktop, tablet and phone allowing me t be connecting with many of my 1,200 employees in real time.

Cons: In the future I'd love to be able to add photos of how a staff person may have been living the experience to help solidify the recognition.

Overall: Great way to engage staff members through recognition in a more public way.

Great experience overall

May 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use and employee interface are strong attributes of this program. Additionally, the "like" feature has allowed employees the opportunity to acknowledge a recognition without having to write a comment - which I think is a nice add on.

Cons: It is not clear what your balance is for points until you go under redeem, it would be nice if they were highlighted in both the profile and redeem points.

Vendor Response

by Brand Integrity on May 18, 2017

Thanks, Katie! We love your idea! In fact, you'll be happy to hear that soon you'll be able see the number of points you have for redemption right on the homepage when you log in. We think you'll like that a lot!

Brand Integrity Delivers!

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive and easy to use. The software has made it easier for our employees to share recognition and see why others are being recognized. Brand Integrity support is ever present and easy to work with.

Cons: No significant cons. We do struggle at times to get our field technicians as engaged in the platform as we would like them to be.

Overall: Brand Integrity delivered an employee recognition platform that has had an immediate impact on our organization. The cloud based software is intuitive and easy to use. Our organization has had tremendous support from the Brand Integrity team members and we have developed a true partnership. I would recommend them without hesitation.

Recommendations to other buyers: Commit and prioritize to engaging your employees in this platform and it will help drive change at your organization.

Vendor Response

by Brand Integrity on March 03, 2017

Thank you so much for the feedback! We love working with Doyle Security Systems. Wonderful people and leaders!

Great Software from the Inside, Out!

Feb 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: What I love most about the platform is the capabilities it offers, and the overall image. The BI platform is clear (easy to navigate), and also visually appealing. Not only is the platform itself great on many levels, but the support that's behind the program (their customer service representatives) is REMARKABLE! You will get a response in minutes, and they are happy to answer your question/resolve your issue. I am a firm believer in the BI products, and the platform. If our organization were to ever change employee survey/recognition platforms, it would be a loss for us. I highly recommend this product!

Excellent employee recognition site

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Brand integrity has been a true partner to us in our employee recognition program related to creating great customer experiences. They have helped create a meaning site , that is easy to use and we hope will help us achieve our goal of being the employee of choice!

My First Review

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I am not a power user for survey data manipulation, but am a regular user for writing recognitions and perform some administrative duties. The site is easy to navigate, and customer service response from the help desk is normally quick and helpful. I do not use the mobile version so I can't offer much insight there. Others in the organization use the commenting functions more than I and I have never had to field a question about that. I finally redeemed points last week for the first time and the process could not have been much easier.

Customer Satisfaction Review

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Great way to recognize and empower team members for practicing our core beliefs and behaviors and for showcasing their contributions so all team members throughout the organization can share in their accolades.

Brand Integrity-- The Team Member Engagement Solution!

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've worked with Brand Integrity for about six years now and am a true believer in both their philosophy and their platform. Their online peer-to-peer recognition program has helped us to create a culture of recognition. Their team member and customer surveys have given us valuable data, with simple, easy-to-understand, actionable results. They actively solicit client feedback, and take our input into account when designing platform upgrades. Best of all is their team, who consistently provide top-notch customer service. The BI program has made a significant positive impact on our organization!

Engaging Software

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, data collection, trending, dashboard and data mining capabilities

Cons: Still working with employees to bring about a bigger impact to our business results

Overall: The software is easy to use and has provided a visible platform to recognize when our employees deliver exceptional service or demonstrate our company's values and beliefs. Employees regularly use the software which is an indication of its approachability. It's made little difference the amount of experience an employee has with a computer or smart phone. The interface is intuitive.

Recommendations to other buyers: I think its a good package and worth serious consideration when considering how to engage employees in order to improve your customer's experience.

A great tool to get your employees engaged

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using the recognition platform for nearly a year with great results. Our employees have an easy to use tool that allows them to share their appreciate for the good work of others. As a manager I see how this process will help our organization encourage better employee engagement!

Vendor Response

by Brand Integrity on February 17, 2017

Steve, We so appreciate your comments. Sharing the experience that St. Ann's is having with Brand Integrity will be helpful to other organizations looking to create an even better place to work. Thank you!

Brand Integrity Takes Employee Engagement to the next level

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use for even self descried "road kill on the information super highway".

Cons: Because it is web based, when my network at work is slow access slowed.

Overall: Our employee base ranges from highly educated Physicians to entry level service and housekeeping staff. Brand Integrities' (BI) common sense approach and easy to use software transcends the multitude of users and allows the organization an opportunity to connect with staff in ways never achieved before. I am confident that the software and product by itself would not achieve the excellent results that we have seen first hand if it were not for the outstanding customer support. B.I. has the technical support, leadership coaching and behind the scenes analytic staff that make rolling the Engagement Platform out to over 1200 staff easy. I am not one who regularly writes reviews and feel strongly that you should be mindful of what you critique and where one would place their own personal support. That said, as the CEO and on a personal level I give B.I. the highest marks.

Recommendations to other buyers: No

Vendor Response

by Brand Integrity on February 17, 2017

Mike, It's a pleasure working with you and your team. It's energizing to work with an organization that believes incredible things can happen when employees feel recognized and valued for the work they do. Thank you!

Easy to use recognition platform

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Using the platform either on my mobile device or on a PC has been very easy to use. It has improved my team member satisfaction as they feel recognized for the tasks they do daily as well as for going above and beyond!

Vendor Response

by Brand Integrity on February 24, 2017

Thank you so much for the great feedback, Jessica. We love working with such an amazing organization like be.group!

Solid Unique Recognition System

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fairly easy to navigate. Robust reporting. Allows easy drill-down reporting in a large organization. Fairly intuitive especially for folks who are familiar with platforms like Facebook.

Cons: It is better for folks who work at a desk all day, and is limited for folks who work on the floor. The tech support is not quite as robust as sales makes it out to be, but it is still solid support. The price point is very high for the ROI.

Overall: Brand Integrity is an excellent product with good customer support. It provides an ongoing recognition system between employee engagement surveys, which helps keep the topic of engagement and satisfaction in front of supervisors and employees all year. The major limitation is that it is a technology solution, and many of our LTC employees do not use or have regular access to technology every day.

Recommendations to other buyers: It cannot be implemented by a department like HR. It absolutely must be endorsed and implemented by a high level cross-functional work-team that is all on board.

Employee Engagement Has Never Been So Engaging!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Please read my endorsement!

Cons: Truly: there are no cons - and any issues (not sure I'd even call them that, honestly) that we do see, the BI Team immediately first: learns what thing we want to try to do; and then tries to find the best solution to help us do that thing.

Overall: We have 1200 employees working 24/7/365: it's impossible to be on-hand to see all the great things our employees do to create great experiences for our residents.

The BI Platform allows us to capture and share these stories, for all of our employees to see, hear, and feel our Mission In Action!

All 1200 of our teammates can now actively hear stories from parts of our business corners that they might not typically know or hear about - and that helps keep us all better connected, and helps crystalize what each of one of our teammates does to contribute to the whole we deliver.

And perhaps most-importantly, we can now create a storyline for our culture, and illuminate and clarify those norms that we want to be celebrated within our culture: in so doing, we create intimate vignettes of learning moments for all of us, specific images of how we want all of us to "do things around here!"

And that all of it is delivered on a customized and very hip social media platform makes it a fun and contemporary space for our employees to navigate to.

And when questions do arise regarding site logistics, the BI Team is superfastandfriendly with their support!

Take a drive: you won't turn back!

Recommendations to other buyers: Try it!

Vendor Response

by Brand Integrity on February 17, 2017

Vinson -- your comments are so rewarding and inspiring for our team! Thank you so much for sharing!

Brand Integrity Delivers

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Brand Integrity delivers a solid product that helps us keep a pulse on what is working well and what we can improve within our firm. The software is robust, detailed and full of graphs, charts and analytics. We appreciate our partnership and collaboration with Brand Integrity and the value that they bring to us through the products they provide.

Vendor Response

by Brand Integrity on February 16, 2017

Great to hear! We're excited about the progress your firm is making! Thanks for the review!