# Poka Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Poka the right Help Desk solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159654/Poka/reviews --- Poka 4.7 (15) [View alternatives](https://www.capterra.com/p/159654/Poka/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Poka Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pierre-Denis F. Directeur des ressources humaines Used the software for: 2+ years ### "Excellent software for internal corporate communication and factory training." May 23, 2018 4.0 Pros Using Poka improves communication between departments and between shifts. The know-how of older employees can be passed on to the new ones and this facilitates training. Also, with Poka, floor employees have a great way to communicate their issues and challenges to their workstations. Cons It is difficult to measure the return on investment of such software. It's a long-term process that takes time to measure the benefits. Review Source Normand C. Directeur d'usine Used the software for: 1-2 years ### "A perfect match with our needs" April 26, 2018 5.0 Communication is way more efficient, technical and precise. Pros Both SOP videos and Plant live feed. Much more efficient to keep up to date the SOP's and the Plant live feed brings better communication between everyone. Cons Can be sometimes tough to track back an old post. When an employee mention that he posted a request 3 or 4 months ago and nothing has changed, I'd rather assigned this old post than publish a new one. I wihs we could track them with few key words. Review Source ML Minh L. Graduate Student Research Used the software for: Less than 6 months ### "Poka is a good specialized tool" May 27, 2021 4.0 Poka was a good program that can help new people utilize and learn procedures. Any more in depth guidelines and customization should be upgraded. Pros I like that it is a quick software application that can be used to access workplace procedures very quickly for anyone who needs it. Cons The branching of different procedure and setup was a bit difficult to process. Review Source VR Verified Reviewer Director of Marketing Technology Computer Software Used the software for: 1-2 years ### "Great platform, easy and intuitive" May 11, 2018 5.0 Great LMS and video training management platform for manufacturing companies Pros Rich set of LMS and video training capabilities, good video tagging features, great organizational functionality for video training libraries Cons Would be great to have slightly better video tagging capabilities but overall tag functionality works ok Review Source Richard B. Director of Continuous Improvement Used the software for: 1-2 years ### "I used this software to improve the training skill in my organization for 1 year now." May 9, 2018 5.0 Pros Really focussed on manufacturing need Easy to used Company Poka realy listen their customer to improve to product Always accessible Cons Availability on IOS tablet only. But very performant on it. No available test to confirm that people understand what they learn Review Source RG Richard G. Senior VP Performance Improvement Food Production Used the software for: 2+ years ### "Very useful tool. Deliver the promises." May 10, 2018 5.0 true engagement from the employee. Better Shop floor visibility. Capacity to communicate easily and reach rapidly all members of the organization in a bottom-up and top down approach from all level of the organization Pros Help on the shop floor visibility and knowledge management. Easiness of use. 21st Century technology that help us get rid of the procedure on paper that nobody is reading. A lot of possibility to go further with the tool. Cons The change management it represents within the organization. The adopting curve is well applicable here. The early adopters will get in fastly but you need to find a way of bringing aboard everybody to use it and this is a human challenge. Review Source Christian C. Chef de service - Installation et service techniques Used the software for: Less than 6 months ### "Poka has brought technology and communication to our manufacturing facility" April 26, 2018 5.0 I get a clear picture of what is going on in the plant. I don\`t get a sample of the issues we had this week, I get the full picture of what slows my team down. With Poka I can more quickly identify problems that need to be fixed. Pros Easy to use and very intuitive. It was surprisingly easy to implement and we had excellent support from the poka team. Love the fact that we are building a history of how to solve problems. This will help for the years to come. Cons Some fonctionalities are not yet available. When you comment a post, the post is not re-prioritized. So commenting on old new is not very usefull since nobody will see it unless they check their notification. Review Source François P. Coordonateur maintenance Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Perfect for small and large businesses" December 3, 2018 5.0 Pros We've been using Poka for more than a year now. In a year, the software and the app as evolved a lot to become better and better. I really like the fact we now have access to training content on our Iphones. Cons I would like the app to be accessible on Android so every worker could use the app on their personal phones Review Source PJ Pierre J. VP Legal Used the software for: 2+ years ### "It has been growing pains with an excellent team and product but it is worth it" May 9, 2018 5.0 Pros Ease of use, documentation capacity and streamlining communications have been key features for us. Possibility to compartiment information's also very useful. Cons As I said we started at the beginning of the process so we grew with it, we may have tried to use too many features at once in our context. Poka had refined its support. Review Source Elisa C. Technical Lead Industrial Automation Used the software for: 6-12 months ### "Great collaboration tool" March 30, 2021 5.0 Implementations in Poka are super fast and clients become indipendent immediately. Pros Poka is a really easy to use platform and it can be set up very quickly. The configuration is all on the client so he does not depend on a System Integrator Cons The software is not yet integrating scheduling abilities or managing tasks that have a medium high complexity Review Source FB Frederic B. Maintenance Director Used the software for: 1-2 years ### "POKA help a lot in the shift to shift communication as well as the learning process of new hired" May 11, 2018 4.0 Pros Its really easy to use. Very instinctive. People from POKA are close and love their product and they never hesitate to improve if needed. Cons The functional hierarchy is too strict. Also, the searching tools can be use only in the area where you believed that you put the information. A global search function should be added Review Source RS Rob S. Employee Relations Health and Safety Coordinator Human Resources Used the software for: 6-12 months ### "Poka is an extremely valuable tool. " May 9, 2018 4.0 Communication, great training, a capture of our problems and solutions. Pros Easy to use with very little training needed. Allows tracking of progress and easily audit who is up to date with guides. A great way to track problems and record history. Cons Check lists, or shift reports are not easily tracked. Could use an archive for reports and equipment checks. Would be nice to have guides outside of the work station like a library index Review Source VR Verified Reviewer Learning & Development Coordinator Food Production Used the software for: 6-12 months ### "Users don't want to work without Poka" April 27, 2018 5.0 Log book, shorter to learn basic steps, 1 way of working. Pros User friendly interface for workers. Qr code, video learning, 5 moments of need, micro learning, social learning, skill matrix in one app Review Source KL Karine L. Quality and Continuous Improvement Manager Machinery Used the software for: 1-2 years ### "Poka has changed the way we train our employees and the way we communicate opportunities." May 18, 2018 5.0 We improved communication between shifts, reduced time to resolve issues and also reduced the new employee learning curve. Pros The concept to have your work methods in a video format is tremendous. It is very effective for training. The activity of producing the video makes us realize weaknesses and is a continuous improvement process itself. Results are excellent and employees like using it. Cons The software could be better to track and organize action items. We can assign action items, but I would like more options to filter by status and report by owner. Review Source PV Pepijn V. Supply Excellence and Capability Manager Food Production Used the software for: 6-12 months ### "Great system, easy to use and great addition in communication and training. " May 9, 2018 4.0 Pros Easy to use functionalities in communication, knowledge sharing and problem solving. Offers in addition abilty to support training and skill building with overviews through skill matrixes. Cons Its open functionality also makes it hard to control what people post. Working in the cloud increases the need for good IT safety measures. Review Source Similar Products Featured