Bold360

Bold360

3.5 / 5 3 reviews


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Bold360
  • www.bold360.com/
  • United States

About Bold360

Live chat software that helps you better engage your website visitors. Large emphasis on excellent customer service.


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Bold360 Features

Vendor has not completed this information.


Bold360 Reviews Recently Reviewed!


Chat software that does it's job. Expect to pay for any extras.

Jan 09, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use chat software that is user friendly when it comes to building code, implementing visitor monitoring, and everyday use for agents.

Reporting that helps my team track our performance and where we can use improvement.

The ability to use multiple platforms for support options like Twitter, Email, Live Chat, Video Chat, and Support Tickets in one easy to use platform.

Cons: Features keep getting taken out of the software that we use on a daily basis. These features were then introduced in a new upgrade which of course costs more money.

If you want to be able to use all of the features you need to pay for the highest package they have available and if you want to use other features you have to pay for those through other vendors like language translation services.

The first line of customer support is in the Philippines where English is not the first language and they are not able to assist with technical questions. Every time I have a real issue that needs to be handled immediately it always has to be escalated to tech support and getting a return email or phone call can take 24-48 hours which I don't have.

Salespeople who pressure you into buying upgrades whether you need them or not and within a certain time frame so they are able to make a monthly quota. Also, salespeople who are inattentive and send out mass emails instead of emailing clients personally.

Too many features for what my companies intended use was

Sep 15, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Boldchat offers literally every feature you can and even wouldn't think about. If you have a large call center and high traffic website this is the system for you.

Cons: We have a high traffic website but not to many people chatting us, much more call-ins so we can make the sales. For our staff it wasn't worth going through the intricate training required in order to operate efficiently.

Powerful and feature rich chat

Jul 24, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: BoldChat is a very comprehensive solution that offers not only basic web chat but also advanced features such as Email, Twitter management, visitor monitoring, proactive chat invitations, comprehensive rules for chat distribution and invitation triggering etc. Its truly an enterprise scale chat solution.