# Page 2 | Bonterra Giving Days Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bonterra Giving Days the right Fundraising solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159669/Bonterra-Giving-Days/reviews --- Bonterra Giving Days 4.6 (451) [View alternatives](https://www.capterra.com/p/159669/Bonterra-Giving-Days/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bonterra Giving Days ## Showing most helpful reviews Showing 26-50 of 451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AN Ashley N. Senior Director Non-Profit Organization Management Used the software for: 2+ years ### "Returning Client" May 13, 2024 5.0 Pros Our organizations are familiar with the platform. Cons Issues with matching funds setup and clarity on matching funds accuracy Review Source Response from Bonterra May 15, 2024 Thank you, Ashley, for standing with us as we strive to make a meaningful difference in the world! VR Verified Reviewer Executive Director Used the software for: 2+ years ### "We began using GiveGab as the chosen platform for our giving day. We have kept it because it works!" June 21, 2018 5.0 Pros \--Very easy to set up both as a nonprofit and as a fundraiser --They really walk individuals through setting up a P2P campaign. --The site is visually appealing and engaging, easy to navigate for fundraisers and donors, reasonably customizable --The P2P platform has functionality from both sides of the table--for example, the ability to create a team as a fundraiser or as a nonprofit --Funds deposited within a day or two. This is huge for us. --Incredible customer support. Always gets back quickly, always has a great attitude, always researches the problem and solves it, engages in conversation & demonstrates that the customer (i.e. us) has value to offer. They're so kind and friendly and competent even when we are freaked out and frustrated that we don't stay that way for long. They take our input seriously and often address any overall issues that we have within a reasonable amount of time. Love the chat featuer and that they are also responsive via email. This is where GiveGab shines! --The data you can download about donors is pretty complete and useful --There is a lot of supporting information available on the site itself. Some of it is pretty basic for us but if we were just getting started it would be very helpful. Online fundraising is overwhelming and GiveGab makes it understandable and easy to start. Cons \--We don't use the volunteer management function so all the community functions are kind of lost on us and seem to get in the way sometimes. I wish we could just turn them off, like a separate module. --We demo'd the CRM function and found it way underpowered for the price, which was as high as some much more flexible and full-service platforms. --I wish the banner for campaigns and our home page was more customizable. We have a lot of appealing photos and it is hard to get any of them to work in that format because of where the text is and how it's formatted. Minor complaint but always frustrating. --I wish we could change the font color. We have a lot of older donors and users and the teal/turquoise font is really hard to read, especially in the dashboard, i.e. the donor list. The gray is not much better. I would rather have default black font anywhere where there's text with a choice of a few colors for display or headline text. Review Source NB Nancy B. Assistant to the Director Museums and Institutions Used the software for: 2+ years ### "Sometime tricky to find what you are looking but otherwise pleased with service" January 6, 2020 4.0 Overall, our experience has been positive with GiveGab once we have our profile set up for the Extraordinary Give event. It is easy to track donations and donors, but there is a lot of information on the site that we do not use due to our organization's size. Given their quick resolution of the issues incurred during the 2019 event, we hope that we will use GiveGab again in 2020. Pros Our organization used GiveGab for the Extraordinary Give, a one-day giving day in Lancaster County, PA. This year, the GiveGab platform offered the chance to copy over the past year's information under the Manage Organization tab. This option helped with completing our organization's profile for this event. It is relatively easy to update information on the site, but sometimes finding where that information is can be tricky. When I did have a question about our profile, the customer service team member did respond quickly. Cons The GiveGab platform had issues last year due to volume of traffic during the Extraordinary Give. They worked with the event organizers and helped resolve issues, but those issues happened during peak traffic hours. Also, even though we were able to copy the previous year's profile information, while I thought it had been copied, I realized a week before the event that it had not. The site was a bit confusing to find exactly where you needed to go for information. However, their customer service did respond fairly quickly so that I was able to resolve the issue and copy our information. We found that there are a lot of options that our organization does not use, especially pertaining to giving supporters and surveys, but larger organizations may find those options helpful. Review Source AC Amy C. Director of Special Events Non-Profit Organization Management Used the software for: 2+ years ### "GiveGab" April 20, 2021 4.0 I set up new campaigns based on my company's fundraising events. So ticketing, sponsorship, etc. I use the customer Service chat A LOT but they are extremely helpful and show you step by step. Pros My favorite part of using GiveGab is the Customer Service. It is really great, quick and very knowledgeable. If, by chance, they aren't sure of what the answer is, they research and get back to you. The overall product is massive and there is so much you can do. And it does it well. Cons What I do not like about this product is that it is hard to learn. Because it can do so much, it is not super intuitive. However, the more you use it, the easier it gets. It's just hard if you are a frequent user - in which I am referring to creating forms from scratch vs. just running reports. Creating a new campaign is time consuming as there are many facets you need to work through. but once up and running it is well done. Reason for choosing Bonterra Giving Days It was felt that GiveGab checked all the boxes that the company was looking for. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Cost and efficency Review Source mC marlee C. director Philanthropy Used the software for: 2+ years ### "Pros and Cons from a Community Volunteer Hub" August 2, 2023 4.0 If givegab still had volunteer management capabilities then I we would still utilize it. It was the best volunteer software i've ever used. Pros When GiveGab focused on volunteerism, the software was 10/10. It was so easy to use and clear. I would describe it has the social media of service. Cons Givegab stopped focusing on volunteering and only focused on fundraising. Still a great tool for fundraising but not so much for volunteerism. Review Source RR Roberta R. Events Manager Non-Profit Organization Management Used the software for: 2+ years ### "GiveGab for Race Registration" November 7, 2019 4.0 We had concerns when GiveGab took over Kimbia. The personal touch of having a local rep is gone but the level of customer service is much higher with GiveGab than with Kimbia. Pros I feel pretty comfortable using the software and have found it to be rather intuitive. I like the customization of reports and forms. The live chat for Support is super convenient and always very helpful. Cons It's great for event registration and donations but the fundraising piece has never fit with our model. I have yet to find a way to make the peer to peer function work for what we need and how our event operates. Past sales people have tried to force us to change our model to fit the software but I'd rather the software be more adaptable to our work. Reason for choosing Bonterra Giving Days Overall look to the consumer and ease of use. I very much like that unlike Active.com there is no outside marketing to our constituents. Review Source WO Will O. Cultivation and Outreach Manager Public Policy Used the software for: 1-2 years ### "A great platform for federated giving days" December 11, 2023 5.0 The giving day we have done has always been a success with a lot of great takeaways. We have enjoyed working with our partners on the federated giving days and it has certainly helped to build community in our space. The platform is great and having it a little detached from our main fundraising and database management really lets the day stand on its own in a very nice way. Pros 1\. Easy to manage a federated giving day 2. Lots of tools to manage the system 3. Tons of support and great service. 4. Really feels like you are getting a lot for free. Cons There's not much I haven't liked. It hasn't always been a perfect system, and there have been limitations or missing features here and there, but that's all wishlist stuff or pie-in-the-sky dreaming. The real process, platform, and payoff is very worth it. Review Source Response from Bonterra January 16, 2024 Hi Will, thank you for your positive review! We are so glad to hear our platform has been easy for you to manage and helped make your giving day a success. Your feedback that our tools and support enable community building is invaluable. JK Julie K. National Program Director Religious Institutions Used the software for: 2+ years ### "Satisfied, Engaged Partner Here" October 14, 2020 5.0 The problems solved with GiveGab are too many to list! One specific example is how much more smooth our organization registration process is this year compared to last year. After the Giving Day, our GiveGab team listened, reviewed their tech support questions received, asked questions, and then went to work. The results are paying off. The number of questions I am answering this year compared to last year are way down, our partners are happier, and I have MUCH more time to devote to managing the event(s). Pros The people behind the software are what make the software great. They routinely analyze their tech support logs to see what issues people have, listen to their partners, and then work to make the process smoother and easier so we partners can spend more time and effort in the day-to-day management of the Giving Day or fundraising effort. Cons Verification of entity bank accounts still causes confusion among some of my participating organizations, but I know that GiveGab is already "on it" to see what can be done for next year. Review Source LW Lauren W. Operations Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Great customer service and flexible product" November 8, 2019 5.0 GiveGab has really helped us meet the needs of our various special projects. It's flexible enough to make reporting and integrating with other systems really easy. The fees they have negotiated with Stripe are very low which we and our donors love! Pros The platform is the most flexible of any fundraising software I've seen. It enables us to do almost everything we can think of - and we have some crazy use cases! In addition, the customer service is absolutely unparalleled. They are quick to respond and go above and beyond to meet our needs, optimize our use an solve any issues that arise. Cons The enterprise platform is not super intuitive. Some of the labels are confusing and there is a bit of a learning curve. In addition, the nature of the platform prevents having more than one window/form/report open at once and navigating back and forth can be cumbersome. Review Source DM Derrel M. Marketing & Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Online Giving Champ" July 19, 2021 5.0 I have used this software for the past 2+ years for a county wide online fundraising event benefitting nonprofits in our area and it has been an easy software to pick up. The first year we used the software, we were fortunate to have training courses provided to help us get accustomed to the site and made things easier on our end. Pros Relatively simple to use and manage all donations through. Customer service was really helpful. Cons I wish I had more control over the color scheme of my site. We used GiveGab to support multiple nonprofits in our area. My organization had it's own page but I couldn't really update the coloring of the site the way I personally would have liked. Review Source NM Nancy M. Chief Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "Online Gift Software decisions" November 14, 2019 5.0 The platform is customizable. We went from stripe (was that the name) to Kimbia and the integration was smooth. The team was very responsive and understood our needs. Pros Strong customer service, your strong knowledge of how a community foundation is complex, and colorful layout of the platform Cons It isn't intuitive to read gift information reports. I find deciphering what is a campaign gift and our website donations confusing. I rarely use tabs or widgets, because I am not the gift processing person. Reason for choosing Bonterra Giving Days Local company with ties to Community Foundation staff. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Paypal was low cost but clunky, not very customizable. Review Source CT Clara T. Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "For GiveGab" June 3, 2019 2.0 Frustrating Pros I did not like anything about this software. The interface is clunky and does not allow full brand value. Cons The bank fees are higher if the donor chooses to cover them. So a customer will be paying more money to completely cover their donation than if they don't and GiveGab will take out of the "bank processing fee". Seems very untrustworthy to have different bank fees based off of whether it's an individual covering them or GiveGab taking out of the donation. You have to sort through all of your donations and do the processing paperwork yourself. There are no notifications from GiveGab when they actually deposit the money into your account. It is processed a second time through an entirely different platform, Stripe, which makes consolidating bank statements confusing. Too many emojis from the staff when asking questions. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/) Reason for choosing Bonterra Giving Days Had to because of community fundraising affair. Review Source JS Joey S. Artistic Director Used the software for: 2+ years ### "We started using GiveGab to replace PayPal as a way to receive donations. It is better in every way." June 21, 2018 5.0 Pros For donations, the platform makes the process drop-dead simple for us to set up and manage. Simple donations are much easier, smoother, and prettier on GG. The ability to create fundraising campaigns has been game-changing for us. They're easy to do, look great, and people feel comfortable and secure when they contribute to them on the platform. We only just took the plunge with the CRM functionality, and we're already wondering why we didn't do it sooner. We also love the responsiveness of the support team fast, friendly, patient, knowledgeable, flexible, and creative in their responses every time. Cons There are some aspects of the CRM workflow that I wish were set up a little differently, however, I have given feedback on these specific pieces, and the support folks have put in requests to the tech team to look into adding or modifying that functionality based on my feedback. I appreciate that. Review Source MA Mercedes A. COO Non-Profit Organization Management Used the software for: 2+ years ### "LOVE BONTERRA for our Giving Day" February 27, 2024 5.0 Pros The Customer Service for the administrators, nonprofits and donors is fantastic! Cons There are not many things we don't like about them! Review Source BW Beckie W. Manager, Marketing & communications Non-Profit Organization Management Used the software for: 2+ years ### "A fresh approach to Giving Pages" November 19, 2022 4.0 We have had a great experience with GiveGab and their customer support team is helpful. Pros The giving pages through GiveGab are intuitive, making it easy for people to donate to your cause. Cons None - we really like working with GiveGab for our giving days. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra Giving Days They had more features for a comparable cost. Review Source VR Verified Reviewer Brand Specialist Used the software for: 2+ years ### "Have had very quick, helpful responses from customer support and I appreciate the ease of use." June 21, 2018 4.0 Pros It's easy to use. I appreciate the ability to quickly make a fundraising campaign that is fairly customizable and looks great. We've had great interactions with the GiveGab support team when we've run into issues or questions. Cons I wish it was a bit more flexible. For example, we'd love to use it for a separate donation page (e.g. become a member) that doesn't tie us to a end date or goal as a campaign page does. Would also like more options for embedding donation forms on our own website, so we could for example include a general donation and a "become a sustaining member" donation form on one page. Review Source LP Leslie P. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "Best Customer Service" August 16, 2021 5.0 Pros Give Gab has the best customer service of any software company I have dealth with recently. If something we ask about is not available at the time, they do their best to find a work around for us and also add it to their list of upgrades to make. Cons I would like a little more flexibility in the overall look and font on the site. Review Source Nikki H. Principal Consultant Used the software for: 2+ years ### "Regular user, supports clients' fundraising " June 21, 2018 5.0 Pros Great interface, easy to manage multiple clients, attractive donor experience, helpful customer service. Cons Can be among the most expensive tools on the market. Occasionally has tech glitches or user experience hang ups typical in young ords. Review Source AP Anita P. Director of Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Give Gab is a good product that integrates well with Every Action" February 8, 2024 4.0 Overall experience was OK; found it very difficult to not have phone support and just chat or email. Makes it very difficult to get nuanced issues explained clearly and requires multiple follow ups to get issues addressed and questions answered. Pros I liked that there was a peer to peer model that integrates with EveryAction Cons That they do not offer any phone support; just chat or email. Reason for choosing Bonterra Giving Days We did not choose it; it was the only peer to peer module that integrated with EveryAction Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Salsa Engage was replaced with EveryAction. No choice. Review Source Response from Bonterra February 29, 2024 Thank you for highlighting the advantages of our peer-to-peer model with our Development + Digital integration! We understand the importance of support and are continually looking for ways to make our service even more accessible and responsive to your needs. We truly appreciate your feedback! JS John S. Vice President Non-Profit Organization Management Used the software for: Less than 6 months ### "Extremely frustrating" June 28, 2018 1.0 Pros Someone was available to answer questions. This is typical of GiveGab. All I have to say is in that first sentence, so why demand more? Cons GiveGab was responsive to my numerous questions, but that is the only good thing I have to say about it. GiveGab has a long way to go to provide a clear interface that operates accurately, that is organized in a user-friendly manner, that provides adequate directions to the user, and serves the needs of its clients. I wasted an enormous amount of time trying to create the giving page and the Administrative Dashboard and it still wasn't satisfactory in appearance or in the information it provided or in the way it functioned. One example: Two portions of it were recorded on "offline donations." When I asked why the rest was not credited, the support staff told me that the match ended before Valley Gives Day began because I had indicated that the match ended on May 1. Well, yes, but normally "ends May 1" means at midnight on that date! (see the nonsense below). She added the rest of the match manually. I expected that the match would be deducted from my credit card or I would be alerted to the fact that it had been met and I should make the contribution, but that never happened. In the end I had to send a check. This whole episode was a total waste of my time, not to mention the support staff Please do not contact me again! Review Source Response from Bonterra August 13, 2018 Hi John, We're incredibly sorry that this aspect of your Giving Day was unclear. The Match functionality on GiveGab updates in real time as your receive online donations. The Match depletes and your totals increase proportionately to the online donations received. We realize this can be confusing and wish we were able to provide you with the right information before the day. Thank you for your feedback around sending alerts when a Match occurs and for the ability to charge a credit card. This is a great suggestion and one we'll take into consideration for the future. VR Verified Reviewer Membership Coordinator Civic & Social Organization Used the software for: 1-2 years ### "GiveGab gives a 100%" January 30, 2019 4.0 Pros I enjoy the quick customer service and the overall look and feel of the platform. I enjoy the learning articles and tools. The best tool is how they save your donor's information year to year! Cons I had troubles learning it my first year, but now in my second year I have been able to dive deeper into the tools and know how to maneuver them. Basically, I took the time to learn! Review Source Ryan R. Operations Non-Profit Organization Management Used the software for: 2+ years ### "Give Gab is great for Giving Tuesday!" December 4, 2019 4.0 It was an easy to use campaign software to help promote us to Giving Tuesday. Pros It was easy to implement for our Giving Tuesday campaign. We give the link to our campaign to the public and they go to the link and donate. It has easy to use tools that sets you up with everything you need which takes out the guessing of what I may need. Cons The fees for the platform is quite expensive. When running campaigns I almost don't want our normal donors using it because I know there is quite a lot being lost. I like using it for new campaigns to reach people who are new to learning about us. Review Source AL Amy L. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Giving Days made easy" August 12, 2019 5.0 For us, what we got back was staff time to focus our event planning efforts. Before we spent a ton of time just doing training and registration support. GiveGab made both of those things so easy. We have almost doubled what we raised since we first started working with GiveGab because giving is easy and we can really focus on donor engagement. Pros When we switched our giving day platform to GiveGab we made the right decision. Not only was it easy for our team, it was easy for our nonprofits to set up their giving profile and the most important thing was that it made it simpler to give. Ease of use is one of the most important factors we consider when choosing software to utilize. Cons Sometime there are little things that pop up but what I appreciate about GiveGab is how quickly they respond and how they work within a framework of continuous improvement. I never feel like our concerns are ignored. Often times there's an immediate solution. They are tireless investigators of bugs/minor issues. Review Source LC Linda C. Director of Donor Relations and Communications Religious Institutions Used the software for: 2+ years ### "Engaging, effective software and outstanding customer service to boot!" October 13, 2020 5.0 The team a GiveGab, from bottom to top, is outstanding. They are responsive, helpful, and genuinely care about helping nonprofits make this world a better place. 5-STARS!! Pros The ease for our participating organizations to be involed in a Giving Day because of the GiveGab platform is amazing. Even organizations with minimal technical skills are able to navigate through the software to register their organization and run an effective and engaging Giving Day. The benefit to donors is also high with software that provides a seemless donation process. The Shopping Cart feature encourages multiple donations. The Blue Chat bubble customer service is outstanding for donors and participating nonprofits. Cons There really has not been an issue that GiveGab has not been able to resolve. Their tech team of developers not only responds to requests, but is ahead of the curve in rolling out new product features on a regular basis. Review Source Liz C. Executive Director Used the software for: 2+ years ### "We use GiveGab for our online donation platform" June 8, 2018 5.0 We can accept online donations through our website and through our statewide day of giving. Pros We can download donor information. It allows us to craft a thank you letter/receipt that goes out immediately to the donor. We can create giving campaigns and also seamlessly participate in our state online day of giving Cons I have othing to report here. Haven't run into any glitches or drawbacks in our experience with GiveGab. We're very happy with the software, customer support and overall functionality of the software. 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