Who Uses This Software?

Our platform is designed exclusively for nonprofit organizations and those organizations interested in hosting a giving day (including community foundations and universities).


Average Ratings

212 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • GiveGab
  • www.givegab.com/
  • Founded 2011
  • United States

About GiveGab

Modern online fundraising, donor management, and Giving Day software designed to make the work of busy nonprofit professionals easier.


GiveGab Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

GiveGab Reviews Recently Reviewed!


We began using GiveGab as the chosen platform for our giving day. We have kept it because it works!

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: --Very easy to set up both as a nonprofit and as a fundraiser
--They really walk individuals through setting up a P2P campaign.
--The site is visually appealing and engaging, easy to navigate for fundraisers and donors, reasonably customizable
--The P2P platform has functionality from both sides of the table--for example, the ability to create a team as a fundraiser or as a nonprofit
--Funds deposited within a day or two. This is huge for us.
--Incredible customer support. Always gets back quickly, always has a great attitude, always researches the problem and solves it, engages in conversation & demonstrates that the customer (i.e. us) has value to offer. They're so kind and friendly and competent even when we are freaked out and frustrated that we don't stay that way for long. They take our input seriously and often address any overall issues that we have within a reasonable amount of time. Love the chat featuer and that they are also responsive via email. This is where GiveGab shines!
--The data you can download about donors is pretty complete and useful
--There is a lot of supporting information available on the site itself. Some of it is pretty basic for us but if we were just getting started it would be very helpful. Online fundraising is overwhelming and GiveGab makes it understandable and easy to start.

Cons: --We don't use the volunteer management function so all the community functions are kind of lost on us and seem to get in the way sometimes. I wish we could just turn them off, like a separate module.
--We demo'd the CRM function and found it way underpowered for the price, which was as high as some much more flexible and full-service platforms.
--I wish the banner for campaigns and our home page was more customizable. We have a lot of appealing photos and it is hard to get any of them to work in that format because of where the text is and how it's formatted. Minor complaint but always frustrating.
--I wish we could change the font color. We have a lot of older donors and users and the teal/turquoise font is really hard to read, especially in the dashboard, i.e. the donor list. The gray is not much better. I would rather have default black font anywhere where there's text with a choice of a few colors for display or headline text.

We started using GiveGab to replace PayPal as a way to receive donations. It is better in every way.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For donations, the platform makes the process drop-dead simple for us to set up and manage. Simple donations are much easier, smoother, and prettier on GG. The ability to create fundraising campaigns has been game-changing for us. They're easy to do, look great, and people feel comfortable and secure when they contribute to them on the platform. We only just took the plunge with the CRM functionality, and we're already wondering why we didn't do it sooner. We also love the responsiveness of the support team fast, friendly, patient, knowledgeable, flexible, and creative in their responses every time.

Cons: There are some aspects of the CRM workflow that I wish were set up a little differently, however, I have given feedback on these specific pieces, and the support folks have put in requests to the tech team to look into adding or modifying that functionality based on my feedback. I appreciate that.

I love the everything about GiveGab

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: We have a complicated event registration with fundraising goals and registration fees. We needed the registration fees to not be counted towards the registrant's goal. It was hard to sort it all out but finally we did to some fashion.

Overall: We have used GiveGab for multiple online campaigns . They offer a superb product with extraordinarily helpful, friendly and educated support staff.

Creating a campaign is easy with their software. They have fresh, contemporary, and uncluttered design options with a few different color schemes so your campaigns don't always look alike. It is easy to present a cohesive campaign/event with their easy-to-fill text boxes and variety of drop down menus you can use for event registration. if needed. The reports are generated with a click of a button and are emailed right to you at work. I actually liked getting in the "back end" of the system to work. What lay person ever says that!

Previously we had been working with a competitor to GiveGab. I was always stressed about their software not functioning well and their people being hours away and essentially strangers to our non-profit. When we left the competitor, it took them more than one year to reach out to us to ask why. I simply told them that the GiveGab product was superior, the technical support staff a dream, and the fact that they GiveGab is a national company with a hard-working, local vibe sealed the deal.

You will not be disappointed if you choose GiveGab.

Recommendations to other buyers: Like in anything, there are glitches in life and art. You just have to be creative to work through them.

Powerful platform, a little hard to navigate as an organization with multiple campaigns/giving days

Jun 21, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy the user interface is, once you can acccess it. I was able to easily craft my story, upload a picture, create unique giving levels and develop a solid "Thank You" message with video for my donors. It seems to really have a variety of uses, from campaigns to events to giving days, although I am still working on how to use it. My Peer to Peer Fundraisers were able to set up their own individual pages, once we could figure out how to access it.

Cons: The back end is not always easy to navigate, particularly getting from my organization's home page and "dashboard" to a Giving Day. The Dashboard listed a couple of prior campaigns but did not immediately link to the NH Gives Days. Similarly, my peer to peer fundraisers got lost in the back end when trying to create profiles or link old profiles to a new NH Gives Day. The campaigns were visible but not the Giving Days. Also, when navigating between campaigns and giving days, users (both P2P fundraisers and donors) often got redirected to the main organization page, NOT the NH Gives page, so donations were not counted towards our giving day totals, to our detriment in prize distribution.

The concept is great!

Jun 21, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Great opportunity for the community and the state of Idaho to generate visibility. The visual presentation is very nice.

Cons: The 'Add Your Story' page works OK but could use more work on the Formatting, as it was difficult to add columns and when placing the Cover Photo, I had to go back and forth to get the image and wording the way I wanted it. Also, it was difficult to figure out where and how the 'Manage Sponsor Matching' appeared on this page. it would be nice to have an easier way to see the names of the donors internally. Is there also a way to add those donors who donate cash? I attempted to get help from your customer service dept, but they never called me back when they said they would be notifying people about extra incentives.

Extremely frustrating

Jun 28, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Someone was available to answer questions. This is typical of GiveGab. All I have to say is in that first sentence, so why demand more?

Cons: GiveGab was responsive to my numerous questions, but that is the only good thing I have to say about it. GiveGab has a long way to go to provide a clear interface that operates accurately, that is organized in a user-friendly manner, that provides adequate directions to the user, and serves the needs of its clients. I wasted an enormous amount of time trying to create the giving page and the Administrative Dashboard and it still wasn't satisfactory in appearance or in the information it provided or in the way it functioned.

One example: Two portions of it were recorded on "offline donations." When I asked why the rest was not credited, the support staff told me that the match ended before Valley Gives Day began because I had indicated that the match ended on May 1. Well, yes, but normally "ends May 1" means at midnight on that date! (see the nonsense below). She added the rest of the match manually. I expected that the match would be deducted from my credit card or I would be alerted to the fact that it had been met and I should make the contribution, but that never happened. In the end I had to send a check. This whole episode was a total waste of my time, not to mention the support staff
Please do not contact me again!

Our experience with GiveGab has been positive overall.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It's easy to customize our non-profit's page, and navigation is relatively straightforward. We also like the option for donors to cover the cost of the transaction fees so we get the full donation they intend. Although, the button to do that could be bigger. We've had folks miss it in the past.

Cons: Getting our donor's information has not worked how it should. Whenever I click export, I never get the email. I have double checked my email address and my spam/junk folder and it just never shows up.
Also, while remembering credit card info works well for online donations for individuals, it doesn't work great for in-person events centered around our state's day of giving. Having something like a "I'm done donating, please forget my credit card data" button would help us move on to the next attendee who would like to donate using our tablet or laptop.

Easy to work!

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No Issues, easy to follow directions! I found the software very easy to follow and I would recommend this to other!

Cons: None! As stated in the previous comments, I found the software easy to use- I do not know of anyone in my group who had issues either.

Overall: I was able to raise funds for my campaign!

Capterra-loader

Easy to use. Amazing Customer Support

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work with a small and very busy staff so the idea of burdening anyone with a new Giving Day was not ideal. GiveGab was like adding a team of new members to our staff who have years of Giving Day experience. Creating the site was painless. The trainings and materials were great. And my love for the chat bubble people was real - They were always quick to respond and very helpful.
The platform looks great and was easy to navigate. Very intuitive design. Even my mom was able to donate to multiple NPOs on our Giving Day without my help.

Cons: Some of the nonprofits went rogue and explored GiveGab more than they were ready to. The confusion with donating to their nonprofit site and their campaign site was real and frustrating. But a small price to pay for great customer service!

Overall: Amazing customer service. Wonderful training tools, trainings and resources. Painless setup. Intuitive design. Simple reporting. Go Team GiveGab!

We have been a part of the Big Give annual online fundraising for the past two years

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It provides invaluable donor information, as we begin to focus and build our donor database management system for the 1st time. The customer support is extremely knowledgeable, and quick to respond. There has not been a single time they have not offered a workable answer to a question or dilemma we have had. There was not a single glitch in the system during the 2 Big Give online giving days from the San Antonio market that was noticeable or troublesome to the nonprofits that participated.

Cons: The ability for our P2P fundraisers to set up their specific fundraising pages have seemed to be our biggest downfall, but that is not necessarily GiveGab's problem...they have presented a fairly straightforward process, intimidation/lack of computer knowledge is most likely our issue.

Have had very quick, helpful responses from customer support and I appreciate the ease of use.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to use. I appreciate the ability to quickly make a fundraising campaign that is fairly customizable and looks great. We've had great interactions with the GiveGab support team when we've run into issues or questions.

Cons: I wish it was a bit more flexible. For example, we'd love to use it for a separate donation page (e.g. become a member) that doesn't tie us to a end date or goal as a campaign page does. Would also like more options for embedding donation forms on our own website, so we could for example include a general donation and a "become a sustaining member" donation form on one page.

I love the platform, but the cost is high in terms of the subscription pricing and fees

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It's a great platform. It looks great and it's easy to use. I like that after all the work we put into creating the page that I can use it for different initiatives.

Cons: The fees charged are a bit much. Initially we had to use it to be part of NY Gives Day and it was free. Then the next year we were charged a lot, even though on that day Facebook made all donations free of charge. So we had spent countless hours creating a beautiful page on GiveGab but then because of all the fees most of our efforts went towards encouraging donations through facebook to avoid the large fees. The customer service people did not seem to care about this.

Capterra-loader

Regular user, supports clients' fundraising

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great interface, easy to manage multiple clients, attractive donor experience, helpful customer service.

Cons: Can be among the most expensive tools on the market. Occasionally has tech glitches or user experience hang ups typical in young ords.

Capterra-loader

We use GiveGab for our online donation platform

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can download donor information. It allows us to craft a thank you letter/receipt that goes out immediately to the donor. We can create giving campaigns and also seamlessly participate in our state online day of giving

Cons: I have othing to report here. Haven't run into any glitches or drawbacks in our experience with GiveGab. We're very happy with the software, customer support and overall functionality of the software.

Overall: We can accept online donations through our website and through our statewide day of giving.

Totally workable!

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Designed for nonprofits. Excellent platform for fundraising. Tracks donations, issues tax receipts, manage your volunteer hours, send out marketing messages and more, more, more. Plus it is visually impressive and very professional. Superb for big community/statewide giving days. Measure donations as they come in and show leaderboards for various organizations or programs.

Cons: This is such a comprehensive platform it takes time to learn about all the bells and whistles. Being patient and learning as a team is highly recommended.

Overall: Used it for 'Give BIG' event days. Super informative for donors, volunteers and supporters. Love that it visually displays donations "real time" and can track organizations with the most donors, individuals with the most donations, organizations with the most $$$ donated, etc. Visually appealing and easy for donors to navigate.

GiveGab was easy to use, generated user-friendly interfaces, and the support team is AMAZING!

Jun 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GiveGab was easy to use, generated user-friendly interfaces, and the support team is AMAZING! We use this for our annual online day of giving, Big Give, and this last year (March 2018) we broke records for our agency! I like to think a big part of this is due to the functionality and aesthetic appeal that GiveGab provides. Thanks for all you do!

Cons: 1. When exporting reports after our campaign/event, we weren't able to adjust or customize the time zone, so it took manual work on the back-end to change the times and dates for when each donation came in.
2. Formatting text/font was a little uncooperative but turned out okay in the end.

GiveGab has the best customer support of ANY software/solution I use!

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, pretty intuitive with many helpful supports like email templates, sample timelines, etc.

Cons: I would like to see GiveGab focus on adding donor data activity features so smaller organizations could use it instead of more expensive (Blackbaud) solutions to help with a 'one stop shop' for fundraising and donor tracking/communications.

Overall: Currently benefits include participation in local online fundraising activity and supporting a really cool local company. Software is easy to use and that saves me time.

We appreciate the support and use of this to help non-profit organizations, but the software can be

Jun 28, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We like that it has great potential for use, and can be used in a variety of ways. And that it supports non-profit work and allows another platform for outreach and advocacy. Appearance, versatility, potential for future use.

Cons: Can be hard to navigate, confusing to use and not clear how to use certain applications. It can be ahrd to load graphics and photos, and to understand how to use it to its fullest potential.

Overall: Fundraising for our organization.

I've used GiveGab for two years now and it is very user-friendly.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to change pages fairly easily. It was easy to train other staff members on how to use the system.

Cons: I wish that the Give Gab site had an easier way of looking up other organization. Also, I wish on a giving site that you could click on the individual that gave, in particular, the messages that a donor leaves.

Overall: Benefits that I got out of using the software were the ability to see when money was donated/transferred into the bank account. How close to the goal we were, etc.

It was positive. I would like to understand the connection between Gift Gab and nonprofit efforts.

Jun 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software was easy to use and seemed to be intuitive. It seemed to interface with other outreach efforts easily enough (Constant Contact).

Cons: We had a difficult time sorting through some of the features, but we have not had that much time and experience with it. This was the 3rd year of using it for our NH Gives Campaign and Giving Tuesday Campaign. Somehow the automated thank was pulled from last year-we are not sure how we missed that.

We have used GiveGab the past two years during our State Giving Day.

Jun 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to use, and keeps the organizational information from year to year. This is beneficial and time-saving.

Cons: Sometimes is it a little difficult to remember where certain features are located. The Peer to Peer function was a bit challenging to get started, but seemed to work well once it was set up.

Overall: This product was easy to use for an online Giving Day fundraiser. We were pleased with the ability to share the fundraising link on Facebook and Twitter.

Overall I like GiveGab. It has worked well as our Giving Day platform. Have had some issues.

Jun 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is fairly intuitive, I was able to update and change things relatively easily. The output is clean and attractive.

Cons: I had issues with using the platform for two different giving days over two years. There was no way to deactivate the previous years page. Results of the giving day were also confusing as pulling a list of donors included some donations from the previous year as well.

Overall: Allowed for the platform of a Giving Day.

Capterra-loader

We've used GiveGab as a volunteer, p2p, and event/campaign giving platform.

Jul 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: What GiveGab does well, They do exceptionally well. Their online / social media and P2P fundraising functions are not only plug and play, but they also give you the tools to macimize the effectiveness of each campaign and think through best practices.

Cons: Unfortunately, there is little control over accepting volunteer hour entered by a volunteer, entering in kind donations, creating physical mailings to constituents or ticketing an event. A lack of some basic features makes makes the platform a supplement vs a all in one CRM.

Small Nonprofit Very Satisfied with GiveGab

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and fun.

Cons: Past volunteer opportunities can not be deleted from the system.

Overall: Great River Rescue is a private, nonprofit animal shelter located in Bemidji, Minnesota. We have used GiveGab for about 4 years and have been very happy with our experience. GiveGab provides some awesome services that are easy to use, and we always get support when needed. GiveGab has been an amazing tool and I recommend it to other nonprofits.

Recommendations to other buyers: You get out what you put in!

We LOVE GiveGab! It's super easy for administrators, fundraisers, and donors - and it looks great!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The peer-to-peer fundraising feature is the best there is -- seriously. It's easy, attractive, and as the administrator, I appreciate that changes I make on the organizational page carry through to peer pages.

Cons: I have only 2 complaints.
First, the email we (and our fundraisers) get at the end of a campaign that says "Girls Inc. of Holyoke has ended." It has??
Second, I have the worst time trying to get the header photos for a campaign to fit the page. I've tried everything, and no matter what I do, it gets re-cropped, stretched, or otherwise looks weird.

Very easy to use. Thumbs up UX!

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Information is easily accessible, you have what you need right away. You can easily pull up donation and donor information and issue receipts.

Cons: Not enough customization for the individual organization homepages. Its hard to make an impact on Give Big type giving events with as many limitations as there are. We would like to be able to put more photos and video media up.

We use this software annually for our day of giving, The Big Share.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Customer service is highly responsive - any issues that we encounter, which are few and far between, are quickly resolved by knowledgeable and friendly folks.

Cons: We only use this software for a very short time each year and it is provided to us by Community Shares of Wisconsin, so I don't have any complaints only because it tends to run smoothly for us when we're using it.

My non-profit organization uses the GiveGab platform for Vermont's annual Giving Day.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: GiveGab is an easy to use platform, with responsive and helpful customer service and good website design. The platform has helped our organization fundraise for the past three years.

Cons: The platform fees recently increased for the free version. Our non-profit is so small that we could not afford to pay for a subscription to get the lower platform fees.

Easy to use

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support & reference materials made using GiveGab a breeze. Got positive feedback regarding the peer to peer fundraising. PLUS mobile friendly as both administrator and fundraiser.

Cons: There is the ability to download data and massage via excel but adding the option to download "per fundraiser" would be an added feature.

Overall: User & Administrator friendly

We use this as part of Missoula Gives.

Jun 21, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The visuals are nice, the amounts are easy to add and the fundraising page looks good. It's a great options to be able to add a video.

Cons: The formatting is difficult and often can get lost, causing a restart of page design. Additionally, it's not clear how to make sure lead gifts aren't double counted when they are made online by the lead donors.

Great functionality and easy to use

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Thrilled to have chosen this as our primary fundraising software as it's used by local and state giving days. Makes things much easier.

Cons: Would love to see recurring gifts included as an option for giving days. I was just informed that my "cons" section was too short, so I'm adding this sentence. :-)

Overall: Streamlined multiple fundraising sources down to one, option of recurring gifts, ability to customize fundraising page, peer-to-peer fundraising option, free access for a small nonprofit is amazing.

Give gab has been an indispensable tool when fundraising for our small rural library.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and accessablily are the top features. We always pick givegab for our online campaigns. It is users friendly and has many features we are looking for in fundraising g software.

Cons: I find the software user friendly and do not find any places for improvement. Staff is always quick to respond and very helpfulz

Great experience fundraising for a nonprofit

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to set up a campaign. The platform helps walk you through the steps, and it has all the features I need.

Cons: There isn't really anything I don't like about this software. I wish more people used it so others would know it's a reliable site. Most people use gofundme, so I need my funders to recognize this source.

We ran two small donor campaigns Giving Tuesday using Give Gab -- one in 2016 and one in 2017.

Jun 21, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It's fairly straightforward and has good reporting. We were able to track the list of donors easily. It's not hard to design posts.

Cons: In 2016, things went fairly smoothly, but in 2017 we got a lot of complaints from donors about exorbitant fees added to their donations, so it's unlikely we'll use Give Gab again.

Easy to use - customer support was fast and efficient

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to donate - user friendly for people we are trying to reach- daily updates to email were great to keep me in the loop with my fundraisers

Cons: Navigating the website with multiple fundraisers. Sometimes difficult to get directly to the page I needed to get to when I was managing multiple fundriaing pages

We've used GiveGab for a few years for 24 hour online fundraisers and been very happy

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use! We are a mid sozed non-profit and are working hard to reach out to our young alumni donors and Give Gab is a good way to do it!

Cons: It's great - no complaints! From the first time we used Give Gab we have had no problems and assistance is always readily available if we have questions.

My experience using GiveGab has been for the most part great because it is fairly easy to use.

Jun 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that there are options of customization and an opportunity to thank our donors and supports.

Cons: My least favorite part about the software is the peer-to-peer functionality. For me it wasn't very user friendly and it was difficult for our supporters to use. Their supporters donated to the main page or even on Facebook.

Overall: Able to participate in our citywide fundraising efforts while gaining supporters from around the US. We were able to reach out to more people about our organization.

We appreciate the level of involvement we have in Yellowstone Valley Gives.

Jun 25, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use, and we are able to access it in a 'lite' way during a very busy time of year for us. We are able to participate without too much hassle - we would be unable to join in otherwise.

Cons: We have no complaints about the software. Our utilization is low, but we are working on three other large fundraisers and a summer exhibit that time of year.

Overall: It allows us to participate during a time of year that we wouldn't do so if it were a time-consuming thing to do.

Easy to use, simple to promote my cause.

Jun 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Features such as profile setup were nice. Easy to link a bank. Customer support emails were helpful.

Cons: Customer response is misleading. There is an instant message that pops up but its just a bot. A little frustrating.

Vendor Response

by GiveGab on June 21, 2017

Scott, thank you so much for your positive comments regarding how easy GiveGab is to use - we truly appreciate it! Regarding your comment about our chat feature being a bot, the support tool we use has real live people responding. Sometimes our support tool tries to answer questions with prompt feedback through artificial intelligence so we can improve, which may have been what you encountered as a bot. The Customer Success team aims to respond within 2 hours to a chat - but sometimes the "bot" answers questions before we do in a small percentage of conversations (this is usually before 9 AM or after 5 PM EST). We still follow up after the fact to ensure your question was answered! I'm sorry you were misled in who you were chatting with. Rest assured, there is always a human on the other end and we are more than happy to help you with anything you might need :)

Easy to use platform

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and template design. Customer service provided guidance that was very helpful. Overall a good experience.

Cons: It is difficult to differentiate between home page an individual fundraisers. If someone does a search for the organization they might not contribute to the fundraiser.

Easy platform, but slow customer service responses and no way to create separate fundraising pages.

Jun 28, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It was fast and easy to set up a link for people who wanted to help raise money for our cause. Instead of having to establish an entirely new account, they could easily do it right from our organizations home page.

The fees were lower on Give Gab than on the previous platform we used.

Cons: Several things: slow customer service response. They got back to me, but I had to contact them three times before they actually responded.

There was no way for each individual to select the single amounts of money they wanted to use. The administrator had to pick the denominations and then everyone else just had to go along with it.

When an account would be created from one email address, there was no way to edit the user name or information on that account. One of the people who wanted to fundraise wanted to change the username associated with the email she originally put in and it wouldn't allow her to.

Overall: We were able to raise money for our organization.

I've used GiveGab for 2 different fundraising campaigns, and it only got better the 2nd time around.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is extremely easy to use and if you get stuck on anything, their support is fast and fantastic. Pretty much everything you need for a successful social media campaign is at your finger tips.

Cons: We were part of a county-wide fundraising campaign and everyone's page looked similar (same color background, etc.). I would have liked to have branded our page to our colors and feel ...but this may be more based on the choices the overarching campaign made.

Overall: We created an effective social fundraising page and thanks to the great Peer-to-Peer fundraising capabilities, we were able to reach out to many more people than we anticipated.

I am a bit new to this soft ware since our development director left, but it is easy to use.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All the support online, and the ability to talk with at real person if I have questions. The website is really intuitive and easy to use.

Cons: Just my learning curve. This is part of my job but I relied on my development director to manage our fundraising. So, it has taken me a while to really feel comfortable using GiveGab as I have lots of other things on my plate everyday.

Overall: It helped tremendously with our Giving Tuesday community fundraising activity.

My experience was great! I would definitely recommend this software to others!

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked the following most about this software: It was easy to use on most things. Those parts I did not know how to use the staff helped me. They were kind, patient and timely. With this software we were able to reach 72% of our fundraising goal. The previous year (we did not have access to this software) we met 0% of that goal.

Cons: This software was linked to another system, so we did not get full credit for our fundraising efforts on this platform. We are excited that this feature will be added this year!

Overall: Able to fundraise even though I have limited experience and resources to reach our intended audience.

nice platform for our small non-profit

Jun 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's cost effective and is pretty easy to navigate. I also like that it gives donors the option to cover the costs because most do!

Cons: Sometimes I can get lost in the program trying to find certain things or make adjustments when I need to

Capterra-loader

it was a quality platform to use.

Jun 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the platform was very professional and easy to use. also easy to get volunteers "champions" to use the page.

Cons: I would sometimes get confused between the back end and front end of the platform which was frustrating end allocating some incoming funds to a specific campaign.

Overall: The ability to share our fundraising day with our network and the accessibility for them to share the event and didn't campaigns. Also the ability to network and have champions helped our funds.

We used the free platform for a few campaigns & loved how easy and user friendly this program is!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to set up our campaigns. Then donors get instant gratification seeing their donations and comments posted immediately on the site. It looks so professional and sleek. I can't wait to use it for our upcoming Memorial Walk event!

Cons: Working as a volunteer for my not for profit organization, I fear for every penny we endeavor to collect! I feel that the paid platforms are a little pricey, but understand that the developers need to make money, too.

Overall: Professional looking donation platform that is user friendly as well as making the set up easy. I love the analytics when compiling data after a campaign!

Fairly straightforward; good for giving days

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This works well for giving days; it's got great integration for peer to peer fundraisers; the interface is user friendly

Cons: It's a bit expensive for general use; it's a good donation platform if your organization just needs that one feature, though.

We've only used GiveGab for our participation in KY Gives Day, but has always been great.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The staff is quick to respond to any problems or questions we have. They are always very polite and helpful.

Cons: We have always enjoyed our experience with GiveGab. At this time we only use the platform once a year and do not have any complaints.

Capterra-loader

I ran a smooth fundraising campaign.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and branding. Running my fundraiser last year to help street dogs was a breeze, especially the ability for people to track campaign progress.

Cons: The fees should be less, PayPal giving charges zero and 0%. I'm sure by cutting your fees you could still cover expenses, gain more clients, and pitch it as a way that your brand is giving back.

Overall: I was able to run a successful fundraiser for my nonprofit last year.

Using GiveGab for our annual giving day has been amazing! The ease of use and customer support rock

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Visually appealing, ease of use, support, functionality, and the options for making it you own (adding your colors, logo, style, etc).

Cons: So far I have no real cons. Just things I needed to figure out how to do and with customer support I did!

GiveGab makes it easy to set up a fundraising campaign that's attractive, and social-media savvy.

Jun 21, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The interface for both the user and the administrator is clean and easy to follow. The integration with social media, use of images and videos, and other features make it friendly and modern.

Cons: We wish we had greater control over some things, like image layout and display of information. You currently have to show your monetary progress, and it's discouraging early in a campaign to show a low amount raised.

Overall: I don't know what software you're referring to, because I just reviewed one system but I think you're now asking about Capterra.

Good experience with the online giving function

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The GiveGab software was easy to use. We have only used the online giving part, not the other features available for volunteers.

Cons: Many of our donors hadn't heard of GiveGab as of a couple years ago, which resulted in them not using it.

Pricey but effective for fundraising.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the way that we can customize the software to better match our branding for our Giving Tuesday campaigns. I also like that multiple users have the ability to coordinate influencer/ambassador campaigns from a single platform.

Cons: My only real concern is the price, which can be rather prohibitive for a tiny nonprofit such as ours. We primarily use this product on Giving Tuesday, as it is connected with the state of IL's promotion of this day. During this time, GiveGab waives the various fees associated with using the software.

I like to use this for giving days. I like the options available for the profile; good presentation

Jun 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of copying prior years' pages to the current year to cut down on time to create page. I also liked how you could include photos and videos on your profile. And, the progress bar to show progress towards goal is great.

Cons: Sometimes it is a bit difficult to find where all the information is located--i.e where to change your bank account info, where to add matches, etc.

One of the easiest platforms I've worked with for fundraising.

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Its ease of use. I just started in may current position and it was so easy to get used to navigating it. Tech support is really friendly and quick to respond. Working on giving days, events, and general fundraising follows a very similar format.

Cons: I could just be missing this in a menu, but it would be nice to have a 'test mode' to help train staff and volunteers on how registration works. Other than that, no complaints about this software!

Overall: Ease of managing event registrations and giving days.

It was easy to set up form.

Jun 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software platform page for the non-profit is easy to setup with step to step guides. I like the option for the customers to pay the fees.

Cons: The coding and text with fonts were a little hard to navigate. Need to go to the page several times to see then adjust sizes. The fees are a little steep still.

Overall: It presents a page on the giving day to assist donors making multiple donations.

An administrator for Youth Development Initiative page, updates, posts and manages the page.

Jun 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easily accessible, good quality, easy to use by a visitor, quick reply from customer support center and functions well.

Cons: Does not resize the photos and logos to the required display size, no provision for additional photos for the same project.

Overall: Enriching my computer skills, Publishing my organizations opportunities,alternative ways of online fund raising.

Easy-to-use, functional, nice looking!

Jun 28, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I appreciate the ease of use and affordability, especially since we don't use it all that often (mostly just for giving days). The pages also look nice and professional and are easy to customize.

Cons: The reporting features aren't as robust as I would like them to be. For instance, it would be great to pull a report of both offline AND GiveGab supporters.

After the initial set up last year it took no time at all to update for our 2018 campaign.

Jun 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Instructions were clear and answers to questions came quickly. I liked the immediate assistance from a real human being. Plus the ability to send an automatic thank you worked well.

Cons: Nothing stands out as a problem that I can think of in retrospect. Sometimes it took me a bit to find out where to get the info I needed but that really was not a problem.

It was used friendly and I'm looking forward to using it for the future

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was user friendly...the programs seem to have a lot of features that would be helpful to our needs. I would like to learn more about the options that could help build our page up.

Cons: Some of the content was hard for me to navigate as a novice. I needed a little more simplified instructions to direct me to where I should go to find practical examples.
Also had a little trouble figuring out how to download videos and pictures to different areas of
the page

Vendor Response

by GiveGab on May 03, 2018

Hi Staci! Our Nonprofit Engagement Specialist would be happy to show you around the platform and familiarize you with all the features you have questions about. You can schedule time to speak with her directly on her calendar here: https://bit.ly/2jrJHMu Thank you for leaving a review and we hope to hear from you soon! :)

Use GiveGab for Giving Tuesday

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to read and understand and we are happy about that because we are able to easily direct our supporters to our case.

Cons: It is a little difficult to edit your information. I had a hard time remember how to edit certain stuff or where to click to edit different sections.

Overall: Easy access for our supporters and we were able to market during Giving Tuesday.

I use GiveGab for 1 fundraising event a year

Jun 26, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service has been amazing. I have used the chat function and the response I receive is prompt and thorough.

Cons: I wish there was more ways to engage with donors. We currently also pay for another platform for our year-round fundraising that has many more options. We only use GiveGab because a community-wide day of giving uses the platform.

Very difficult password reset system and not the easiest software to use

Jun 25, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most is the reason for its existence in the first place. It is a great platform to help raise funds.

Cons: It's not very clear and easy to use and has certain requirements that are annoying. For instance, just submitting this review forced me to write more in order to submit. There should be more freedom and clarity.

Fairly easy to set up page and get info. Also they process payments quickly

Jun 21, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to customize on my own. Can set up new campaigns when needed. Get all the donor info I want as soon as a donation is made.

Cons: Not set up to use it for mail appeals--which in my organization is what brings in the most money. Also, the fees are pretty expensive.

Overall: Able to have online fundraising presence and participate in Giving Days

Overall Wonderful Platform

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoyed the Give Gab platform. The set up was very easy and quick. There are great training tools for when you get stuck. I enjoy the easy social media integration and the fees are reasonable.

Cons: Would like to see more creativity with templates and formatting to add some flair and pizazz to the giving page.

Very intuitive and easy to use

Jun 21, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use, very intuitive to learn and to manage. The donation turnaround time is fast. The site itself is very clean, too.

Cons: It would be helpful to receive email notifications when donations are made to campaigns. It would also be useful to have comparable statistics and donor retention ability.

GiveGab was a great platform for our organization on Giving Tuesday.

Jun 25, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer-facing pages are well-designed and easily editable. I thought the customer service was easily accessible.

Cons: I think the functionality from the administrative user perspective could be improved, including a walk-through of the system when people sign up for an account. I would have set up my campaign differently if I knew some of the functionality earlier.

Overall: Easy to donate, people found the site attractive and liked that we could include pre-populated giving levels, pictures, and videos.

GiveGab is our go-to software for our giving days and capital campaigns!

Jun 21, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: From our staff's perspective, GiveGab has excellent customer service and is extremely easy for staff to navigate with minimal training. From the donors perspective, the GiveGab interface is attractive and our donors trust that donations will be processed securely. The data we collect from each donation is easy for us to download and transfer data to our donor database.

Cons: Given that the software is so user friendly, it is less customizable. I would like the option to design my own "Donate" button and my giving day pages (sometimes changing fonts, etc gets glitchy) so more font size, colors, and style options.

The platform works well and is easy to use, but we've only used it for Big Give.

Jun 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: It's ease of use and design on it's home page. There's a lot of great features you can add to make it look nice.

Cons: We have the capability to collect donations through our own website and would prefer to send people there instead of a separate page.

Overall: We only use it because we have to in order to participate in the Big Give.

So easy to use - for staff and team members

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Registration is simple and easy. It's not hard for even the least tech savvy person to sign up as a team member and start raising money for your org.

Cons: I hate the character limits on the headlines/wish I had more options for personalization. The platform fees are high and cause concern for our donors.

User friendly, easy to update and modify on the Dashboard

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly, easy to post a link to our website. It was easy to set up an additional fundraising campaign outside of the Idaho Gives campaign that we used.

Cons: Nothing, using it only yearly it is easy to go back in and update what needs to be updated. The price is in expensive per donation.

From an administrative perspective, it was not easy to use.

Jun 22, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: On the donor side, it seemed to be fairly straightforward for them to donate - it was a fairly fast process.

Cons: It was not user friendly for the administrative staff to set up our page, make changes, edits, etc. It was complicated to make changes to content, the template was restrictive, and just not a great experience from our point of view of employees administering the page. We have used other platforms and this has been our least favorite one.

We used the GiveGab platform for our Idaho Gives day

Jun 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease for constituents to make donations. Platform allowed donors to submit donations with a limited number of "clicks."

Cons: Having to re-enter the constituents data into our constituent management software Raiser's Edge. It would be more efficient if it could be uploaded automatically.

Capterra-loader

Easy to use and eye-catching

Jun 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The layout and look for both the company and donors is appealing and easy to navigate. It is also very easy to customize.

Cons: The export format does not comply with our database. Having to reformat everything makes it difficult and time-consuming.

GiveGab was easy to use and very intuitive to figure out.

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The GiveGab platform very was intuitive, and easy to use . I like the format provided for donor details.

Cons: There wasn't anything I didn't like. I found it easy to use and navigate. Donation details were fantastic.

Overall: It connected easily to the NH Gives campaign and made the donation process seamless.

The site was easy to navigate for a first-time user like me! I will use even more features.

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Lots of support from staff members. I feel more confident and able to use more features of the program this year.

Cons: I don't have anything negative to say about the site. This is one criticism,

Capterra-loader

It is very easy to use. Easy to customize. Customer service is very reponsive.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the functionality of the site. It is easy to customize and tell your story to your donors.

Cons: I honestly don't know have a con about the software. As it was used by the event producers of the Big Give....I think it was a good choice for them to switch over to.

We use GiveGab during our city's local giving day.

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The software is super user friendly and the customer support is excellent. I recommend using this software.

Cons: I like everything about this software. I ran into one small problem the first year I used it, but the customer support team was quick to help me solve the issue.

Very easy to use

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The navigation to find donors is easy and friendly. It is one click to view the donors. Each time someone donates there is a thank you mailed to them.

Cons: I really can not find a con for the software at this time. Every that this software offers is great.

GiveGab is an intuitive program to use. Something that even non-tech folks can pick up on.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can customize for your organization. Things are easy to change too which makes the site look likes it's specifically connected to your org.

Cons: The price I have to pay for GiveGab when I have a separate org website already that I pay to take donations too.

I have been really pleased with my user experience so far!

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love the look and feel - creates a positive impression and user experience. Staff has been responsive, patient, kind and fun to work with.

Cons: Wish we had a little more flexibility to export info from the participating nonprofits, but so far we've found ways to work around or get what we need at the registration phase. The real test will be having our giving day go off without a hitch!

Takes a lot of admin work out of fundraising

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You make it easy! From the aesthetics and the user friendly design to the ease with which information is sorted and added correctly to database, it really helps!

Cons: I think in general there are lots of softwares for diff funding needs, so it can be a little much to have to subscribe to a bunch of different ones to get needs met.

Overall: I think I answered this already in a previous question!

Working with Gallatin Valley GiveBig, this platform worked well for what we needed it for.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I enjoyed the simplicity it allowed as well as the easy access for donors. It allowed donors to reach our organization with ease.

Cons: It lacks a good way to have people donate in person and would leave credit card information up from the previous users.

Great for "Big Give" fundraiser

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use for both staff and donors. Fees are reasonable for donors who chose to pay their own fees.

Cons: I don't like having to download the entire donor file each time when I just need a certain date raged.

GiveGab is how I've entered all of my service hours for the past year and I love how easy it is!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how I can easily see how many hours I have and the descriptions I wrote for them! I also like how I can see other people in my class' hours and their descriptions so that I can find more opportunities from them. It's easy for me to type in my school and see the available opportunities.

Cons: I don't like how for certain volunteer events you click "sign up" and and there's no time slots available. I'm not sure if it's because I have to email the person in charge or not, but a section with time slots would be easier than having to email someone.

Using the Admin page can be confusing, things are not clearly labeled and updating can be difficult.

Jul 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can see all my agencies donors from this and previous years. Making comparisons fast and easy once you figure out how to use the software.

Cons: Using the Admin page can be confusing, things are not clearly labeled and updating can be difficult.

The software was very user friendly. Customer support was very helpful.

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The live chat was quick to respond and always very helpful. It was easy to navigate the platform. I like that donors can see the status of a campaign and create teams. Visually, I like the way that photos/videos integrate into a campaign.

Cons: I wish that the administrator could select whether donors cover the fee as opposed to donors having that option.

Easy to use, proactive customer service.

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use, I received several emails with the company reaching out to offer support. Short set-up time.

Cons: Sometimes it's hard to find what I need in the site and it takes a little bit of time to find the right link to edit my profile.

We only use the platform during Give Big Kern, but we have not had any issues using the system.

Jun 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: LIked the levels of giving and the ability to add photos. Like the overall look of our Give Big Kern Page. Like the reporting options.

Cons: Sometimes forgot how to get to the page for our Give Big Kern page since we do not use it that often.

This is my first year using the software. Our organization uses it for the Idaho Gives event.

Jun 21, 2018
4/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The output (the overall form and aesthetic of the final product which donors see) is wonderful.
Once its set up, this provides a great platform for the Idaho Gives event.
Very robust with many options.

Cons: I was a new user this year. Our account was already set up from previous years so I did not have the benefit of a tutorial, etc. and previous users were no longer available to help with questions. I was essentially on my own in trying to figure out how it works and set it up for this year's Idaho Gives event.

The setup and functionality is not intuitive or user friendly. I had to google a lot in order to figure out how to use things. And when I did find the answer it ended up being located in a very obscure place within the platform.

Overall the platform was user friendly

Jun 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer service was incredible! I had an issue with my portal during our campaign, and the team did not rest until we found a solution that worked. They saved the day!

Cons: While the platform is easy to use, I struggled with knowing which section of our portal I was updating (campaign versus overall). Once I had this figured out, it was easy to use.

Missoula Gives is a low level fundraiser for us, but whatever I needed from Give Gab I found.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Again, our use was limited, but it was easy to find who my donors were so I could thank them during and after the event.

Cons: I don't use the software extensively, but everything I've done with it has been easy and I have not had any problems.

The customer service is great and the user interface is straight forward.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer services is extremely prompt and works via a chat that is right on every webpage. Also the user interface is super straightforward.

Cons: The reporting could get a bit better. They email you the file as opposed to downloading it directly and the addresses are all in one cell and not broken up into Street, City, State, Zip, Country, which makes importing into another CRM extremely tedious.

Great!

Jun 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use, It's easy to visualize which volunteer project I'd like to be a part of and then select and save it.

Cons: When I selected a volunteer project it sent me an email, but the time on the email did not match the time on the site.

The service is great, but the templates are restrictive

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service for the product is great. They are helpful and very excited to work with you to resolve questions.

Cons: The template for group and individual competitions is confusing and unclear. It also cannot be adjusted easily.

Capterra-loader

Love this site Great way to give back

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Great way to find volunteer work in your area. Great ways to meet people with your passion. Great way to start new project and make new changes quickly in your community.

Cons: Wish it was an app . An app would give me faster access and faster way to update from my mobile device and while on the go.

Overall: I was able to meet new people with my passion and work on projects with people with the same passion.

Easy to use platform with great quick customer service

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean design, easy to setup and use. Reliable and secure. Customer service is very responsive and helpful.

Cons: Looking for continued improvements in options to format and embed stuff in campaign pages and profiles.

The GiveGab team is very supportive and willing to help find the right set up for your needs.

Jun 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the ticketing features and also the annual giving days. It's easy to set up programs and fundraisers. They system easily keeps track of separate funds as well as aggregated lists.

Cons: The cost is high for our organization as we are fairly new to fundraising like this and annual giving. We hope to be able to incorporate a more robust program in the future.

Overall very positive experience

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, fast to get started. Customer service is EXCELLENT. I've used the chat feature a number of times and the response is always fast and helpful.

Cons: There have been a few situations where I wanted to change something or customize something or include something that wasn't available, however the answer was always that the team would make a note and work on including the feature in the future, which is great.

Overall: We had a horribly outdated option for donating online. GiveGab gave us a quick, easy, manageable option to update quickly.