Who Uses This Software?

GiveGab products are designed for cause-based organizations, community foundations, higher education institutions, and public media outlets of all needs and sizes.


Average Ratings

252 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • GiveGab
  • www.givegab.com/
  • Founded 2011
  • United States

About GiveGab

GiveGab is the Nonprofit Giving Platform, providing a quick and easy way for fundraising professionals to raise money online. Designed for cause-based organizations, community foundations, higher education institutions, and public media outlets, GiveGab offers a complete suite of products and services that have helped over 35,000 nonprofits raise more than $1 billion through everyday giving, campaigns, events, Giving Days, and more.


GiveGab Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

GiveGab Reviews Recently Reviewed!


We began using GiveGab as the chosen platform for our giving day. We have kept it because it works!

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: --Very easy to set up both as a nonprofit and as a fundraiser

--They really walk individuals through setting up a P2P campaign.

--The site is visually appealing and engaging, easy to navigate for fundraisers and donors, reasonably customizable

--The P2P platform has functionality from both sides of the table--for example, the ability to create a team as a fundraiser or as a nonprofit

--Funds deposited within a day or two. This is huge for us.

--Incredible customer support. Always gets back quickly, always has a great attitude, always researches the problem and solves it, engages in conversation & demonstrates that the customer (i.e. us) has value to offer. They're so kind and friendly and competent even when we are freaked out and frustrated that we don't stay that way for long. They take our input seriously and often address any overall issues that we have within a reasonable amount of time. Love the chat featuer and that they are also responsive via email. This is where GiveGab shines!

--The data you can download about donors is pretty complete and useful

--There is a lot of supporting information available on the site itself. Some of it is pretty basic for us but if we were just getting started it would be very helpful. Online fundraising is overwhelming and GiveGab makes it understandable and easy to start.

Cons: --We don't use the volunteer management function so all the community functions are kind of lost on us and seem to get in the way sometimes. I wish we could just turn them off, like a separate module.

--We demo'd the CRM function and found it way underpowered for the price, which was as high as some much more flexible and full-service platforms.

--I wish the banner for campaigns and our home page was more customizable. We have a lot of appealing photos and it is hard to get any of them to work in that format because of where the text is and how it's formatted. Minor complaint but always frustrating.

--I wish we could change the font color. We have a lot of older donors and users and the teal/turquoise font is really hard to read, especially in the dashboard, i.e. the donor list. The gray is not much better. I would rather have default black font anywhere where there's text with a choice of a few colors for display or headline text.

We started using GiveGab to replace PayPal as a way to receive donations. It is better in every way.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For donations, the platform makes the process drop-dead simple for us to set up and manage. Simple donations are much easier, smoother, and prettier on GG. The ability to create fundraising campaigns has been game-changing for us. They're easy to do, look great, and people feel comfortable and secure when they contribute to them on the platform. We only just took the plunge with the CRM functionality, and we're already wondering why we didn't do it sooner. We also love the responsiveness of the support team fast, friendly, patient, knowledgeable, flexible, and creative in their responses every time.

Cons: There are some aspects of the CRM workflow that I wish were set up a little differently, however, I have given feedback on these specific pieces, and the support folks have put in requests to the tech team to look into adding or modifying that functionality based on my feedback. I appreciate that.

Extremely frustrating

Jun 28, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Someone was available to answer questions. This is typical of GiveGab. All I have to say is in that first sentence, so why demand more?

Cons: GiveGab was responsive to my numerous questions, but that is the only good thing I have to say about it. GiveGab has a long way to go to provide a clear interface that operates accurately, that is organized in a user-friendly manner, that provides adequate directions to the user, and serves the needs of its clients. I wasted an enormous amount of time trying to create the giving page and the Administrative Dashboard and it still wasn't satisfactory in appearance or in the information it provided or in the way it functioned.

One example: Two portions of it were recorded on "offline donations." When I asked why the rest was not credited, the support staff told me that the match ended before Valley Gives Day began because I had indicated that the match ended on May 1. Well, yes, but normally "ends May 1" means at midnight on that date! (see the nonsense below). She added the rest of the match manually. I expected that the match would be deducted from my credit card or I would be alerted to the fact that it had been met and I should make the contribution, but that never happened. In the end I had to send a check. This whole episode was a total waste of my time, not to mention the support staff

Please do not contact me again!

Vendor Response

by GiveGab on August 13, 2018

Hi John,

We're incredibly sorry that this aspect of your Giving Day was unclear.

The Match functionality on GiveGab updates in real time as your receive online donations. The Match depletes and your totals increase proportionately to the online donations received.

We realize this can be confusing and wish we were able to provide you with the right information before the day.

Thank you for your feedback around sending alerts when a Match occurs and for the ability to charge a credit card. This is a great suggestion and one we'll take into consideration for the future.

I love the everything about GiveGab

Feb 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: We have a complicated event registration with fundraising goals and registration fees. We needed the registration fees to not be counted towards the registrant's goal. It was hard to sort it all out but finally we did to some fashion.

Overall: We have used GiveGab for multiple online campaigns . They offer a superb product with extraordinarily helpful, friendly and educated support staff.

Creating a campaign is easy with their software. They have fresh, contemporary, and uncluttered design options with a few different color schemes so your campaigns don't always look alike. It is easy to present a cohesive campaign/event with their easy-to-fill text boxes and variety of drop down menus you can use for event registration. if needed. The reports are generated with a click of a button and are emailed right to you at work. I actually liked getting in the "back end" of the system to work. What lay person ever says that!

Previously we had been working with a competitor to GiveGab. I was always stressed about their software not functioning well and their people being hours away and essentially strangers to our non-profit. When we left the competitor, it took them more than one year to reach out to us to ask why. I simply told them that the GiveGab product was superior, the technical support staff a dream, and the fact that they GiveGab is a national company with a hard-working, local vibe sealed the deal.

You will not be disappointed if you choose GiveGab.

Recommendations to other buyers: Like in anything, there are glitches in life and art. You just have to be creative to work through them.

Powerful platform, a little hard to navigate as an organization with multiple campaigns/giving days

Jun 21, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy the user interface is, once you can acccess it. I was able to easily craft my story, upload a picture, create unique giving levels and develop a solid "Thank You" message with video for my donors. It seems to really have a variety of uses, from campaigns to events to giving days, although I am still working on how to use it. My Peer to Peer Fundraisers were able to set up their own individual pages, once we could figure out how to access it.

Cons: The back end is not always easy to navigate, particularly getting from my organization's home page and "dashboard" to a Giving Day. The Dashboard listed a couple of prior campaigns but did not immediately link to the NH Gives Days. Similarly, my peer to peer fundraisers got lost in the back end when trying to create profiles or link old profiles to a new NH Gives Day. The campaigns were visible but not the Giving Days. Also, when navigating between campaigns and giving days, users (both P2P fundraisers and donors) often got redirected to the main organization page, NOT the NH Gives page, so donations were not counted towards our giving day totals, to our detriment in prize distribution.

Multi program fundraisiung

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use in setting up pages was very good. I had over ten fundraising events going at one time. Data collected by system very helpful and usable. Customer service very helpful.

Cons: The most important element of the ask is in the info page about your story. I found that the editing and formatting capabilities of the 'story' section' was poor and often difficulty to understand what you could manipulate. Photos did not format well with text layout. Some of the formatting of uploaded logos or other placed items that were preset didn't work well with images. Eventually could scale and shrink to work.

Overall: As part of a statewide fundraising day, Give Gab provided a very good platform. For complex organizations like mine it was not ideal to have all the fundraisers on one page but separating them wasn't practical either. Overall it was a good experience.

The concept is great!

Jun 21, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Great opportunity for the community and the state of Idaho to generate visibility. The visual presentation is very nice.

Cons: The 'Add Your Story' page works OK but could use more work on the Formatting, as it was difficult to add columns and when placing the Cover Photo, I had to go back and forth to get the image and wording the way I wanted it. Also, it was difficult to figure out where and how the 'Manage Sponsor Matching' appeared on this page. it would be nice to have an easier way to see the names of the donors internally. Is there also a way to add those donors who donate cash? I attempted to get help from your customer service dept, but they never called me back when they said they would be notifying people about extra incentives.

Our experience with GiveGab has been positive overall.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: It's easy to customize our non-profit's page, and navigation is relatively straightforward. We also like the option for donors to cover the cost of the transaction fees so we get the full donation they intend. Although, the button to do that could be bigger. We've had folks miss it in the past.

Cons: Getting our donor's information has not worked how it should. Whenever I click export, I never get the email. I have double checked my email address and my spam/junk folder and it just never shows up.

Also, while remembering credit card info works well for online donations for individuals, it doesn't work great for in-person events centered around our state's day of giving. Having something like a "I'm done donating, please forget my credit card data" button would help us move on to the next attendee who would like to donate using our tablet or laptop.

Easy to work!

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No Issues, easy to follow directions! I found the software very easy to follow and I would recommend this to other!

Cons: None! As stated in the previous comments, I found the software easy to use- I do not know of anyone in my group who had issues either.

Overall: I was able to raise funds for my campaign!

Capterra loader

We've used GiveGab as a volunteer, p2p, and event/campaign giving platform.

Jul 01, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: What GiveGab does well, They do exceptionally well. Their online / social media and P2P fundraising functions are not only plug and play, but they also give you the tools to macimize the effectiveness of each campaign and think through best practices.

Cons: Unfortunately, there is little control over accepting volunteer hour entered by a volunteer, entering in kind donations, creating physical mailings to constituents or ticketing an event. A lack of some basic features makes makes the platform a supplement vs a all in one CRM.

Vendor Response

by GiveGab on August 13, 2018

Hi Bryan,

Thank you for leaving a review. You make a valid point about our CRM feature, which is newer and not as robust as our fundraising and engagement tools.

We're currently working on ways to supplement what we're lacking in this product area. We'll keep you updated and truly appreciate your honest feedback.

We ran two small donor campaigns Giving Tuesday using Give Gab -- one in 2016 and one in 2017.

Jun 21, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: It's fairly straightforward and has good reporting. We were able to track the list of donors easily. It's not hard to design posts.

Cons: In 2016, things went fairly smoothly, but in 2017 we got a lot of complaints from donors about exorbitant fees added to their donations, so it's unlikely we'll use Give Gab again.

Vendor Response

by GiveGab on August 13, 2018

Hi Tess,

Thank you for leaving a review. In 2016, we offered 0% fees to all nonprofits on Giving Tuesday, which we were not able to do in 2017.

On GiveGab, donors always have the option to cover processing fees or to have them charged to the intended organizations. Most donors opt to cover the fees on GiveGab because they realize the value of being able to donate online.

We hope this information is helpful and appreciate your feedback!

Capterra loader

Easy to use. Amazing Customer Support

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work with a small and very busy staff so the idea of burdening anyone with a new Giving Day was not ideal. GiveGab was like adding a team of new members to our staff who have years of Giving Day experience. Creating the site was painless. The trainings and materials were great. And my love for the chat bubble people was real - They were always quick to respond and very helpful.

The platform looks great and was easy to navigate. Very intuitive design. Even my mom was able to donate to multiple NPOs on our Giving Day without my help.

Cons: Some of the nonprofits went rogue and explored GiveGab more than they were ready to. The confusion with donating to their nonprofit site and their campaign site was real and frustrating. But a small price to pay for great customer service!

Overall: Amazing customer service. Wonderful training tools, trainings and resources. Painless setup. Intuitive design. Simple reporting. Go Team GiveGab!

We have been a part of the Big Give annual online fundraising for the past two years

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It provides invaluable donor information, as we begin to focus and build our donor database management system for the 1st time. The customer support is extremely knowledgeable, and quick to respond. There has not been a single time they have not offered a workable answer to a question or dilemma we have had. There was not a single glitch in the system during the 2 Big Give online giving days from the San Antonio market that was noticeable or troublesome to the nonprofits that participated.

Cons: The ability for our P2P fundraisers to set up their specific fundraising pages have seemed to be our biggest downfall, but that is not necessarily GiveGab's problem...they have presented a fairly straightforward process, intimidation/lack of computer knowledge is most likely our issue.

From an administrative perspective, it was not easy to use.

Jun 22, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: On the donor side, it seemed to be fairly straightforward for them to donate - it was a fairly fast process.

Cons: It was not user friendly for the administrative staff to set up our page, make changes, edits, etc. It was complicated to make changes to content, the template was restrictive, and just not a great experience from our point of view of employees administering the page. We have used other platforms and this has been our least favorite one.

Vendor Response

by GiveGab on August 13, 2018

Hi Michelle!

Thank you for your review. I'm glad to hear that it was straightforward for your donors to donate!

I'm sorry to hear you and your staff had a hard time administering your fundraising page for your giving day. I'd love to hear a bit more about what was difficult about setting up the page to see how we can improve.

We also have a team of fundraising and technical experts available to help you throughout the entire process! Just check out the blue chat bubble on GiveGab and you'll get in touch with our Customer Success Champions who can point you in the right direction - or get feedback on how we can improve.

Thank you again!

Have had very quick, helpful responses from customer support and I appreciate the ease of use.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's easy to use. I appreciate the ability to quickly make a fundraising campaign that is fairly customizable and looks great. We've had great interactions with the GiveGab support team when we've run into issues or questions.

Cons: I wish it was a bit more flexible. For example, we'd love to use it for a separate donation page (e.g. become a member) that doesn't tie us to a end date or goal as a campaign page does. Would also like more options for embedding donation forms on our own website, so we could for example include a general donation and a "become a sustaining member" donation form on one page.

I love the platform, but the cost is high in terms of the subscription pricing and fees

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It's a great platform. It looks great and it's easy to use. I like that after all the work we put into creating the page that I can use it for different initiatives.

Cons: The fees charged are a bit much. Initially we had to use it to be part of NY Gives Day and it was free. Then the next year we were charged a lot, even though on that day Facebook made all donations free of charge. So we had spent countless hours creating a beautiful page on GiveGab but then because of all the fees most of our efforts went towards encouraging donations through facebook to avoid the large fees. The customer service people did not seem to care about this.

Capterra loader

Regular user, supports clients' fundraising

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great interface, easy to manage multiple clients, attractive donor experience, helpful customer service.

Cons: Can be among the most expensive tools on the market. Occasionally has tech glitches or user experience hang ups typical in young ords.

GiveGab makes you feel supported

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is quite user friendly and is aesthetically clean and functional. My favorite part, however, is the tremendous support supplied to even basic plan members which makes continuing with GiveGab and online fundraising feasible for our small organization.

Cons: There aren't certain aspects of the platform that I find slightly confusing, like the difference between campaigns and general donations seems a little strange. It felt with our fundraiser that the end date wasn't so finite for people who might visit the site. I also at times had trouble tracking down what exactly we were eligible for at our plan level; I had to rely on support for this.

Overall: Overall, our experience with GiveGab has been very positive and I have already recommended it to directors at two other local nonprofits.

Capterra loader

We use GiveGab for our online donation platform

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can download donor information. It allows us to craft a thank you letter/receipt that goes out immediately to the donor. We can create giving campaigns and also seamlessly participate in our state online day of giving

Cons: I have othing to report here. Haven't run into any glitches or drawbacks in our experience with GiveGab. We're very happy with the software, customer support and overall functionality of the software.

Overall: We can accept online donations through our website and through our statewide day of giving.

I use GiveGab for 1 fundraising event a year

Jun 26, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service has been amazing. I have used the chat function and the response I receive is prompt and thorough.

Cons: I wish there was more ways to engage with donors. We currently also pay for another platform for our year-round fundraising that has many more options. We only use GiveGab because a community-wide day of giving uses the platform.

Vendor Response

by GiveGab on August 13, 2018

Hi Amanda! Thank you for leaving a review. We're happy to see that you've enjoyed using our platform to participate in a Giving Day. We'd like to hear more about how we can help you engage with your donors after the day and wanted to let you know that we also provide a year-round platform for fundraising and supporter engagement. Please reach out to us if you'd like to learn more. We'd love to hear from you!

Totally workable!

May 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Designed for nonprofits. Excellent platform for fundraising. Tracks donations, issues tax receipts, manage your volunteer hours, send out marketing messages and more, more, more. Plus it is visually impressive and very professional. Superb for big community/statewide giving days. Measure donations as they come in and show leaderboards for various organizations or programs.

Cons: This is such a comprehensive platform it takes time to learn about all the bells and whistles. Being patient and learning as a team is highly recommended.

Overall: Used it for 'Give BIG' event days. Super informative for donors, volunteers and supporters. Love that it visually displays donations "real time" and can track organizations with the most donors, individuals with the most donations, organizations with the most $$$ donated, etc. Visually appealing and easy for donors to navigate.

GiveGab was easy to use, generated user-friendly interfaces, and the support team is AMAZING!

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GiveGab was easy to use, generated user-friendly interfaces, and the support team is AMAZING! We use this for our annual online day of giving, Big Give, and this last year (March 2018) we broke records for our agency! I like to think a big part of this is due to the functionality and aesthetic appeal that GiveGab provides. Thanks for all you do!

Cons: 1. When exporting reports after our campaign/event, we weren't able to adjust or customize the time zone, so it took manual work on the back-end to change the times and dates for when each donation came in.

2. Formatting text/font was a little uncooperative but turned out okay in the end.

GiveGab has the best customer support of ANY software/solution I use!

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, pretty intuitive with many helpful supports like email templates, sample timelines, etc.

Cons: I would like to see GiveGab focus on adding donor data activity features so smaller organizations could use it instead of more expensive (Blackbaud) solutions to help with a 'one stop shop' for fundraising and donor tracking/communications.

Overall: Currently benefits include participation in local online fundraising activity and supporting a really cool local company. Software is easy to use and that saves me time.

We appreciate the support and use of this to help non-profit organizations, but the software can be

Jun 28, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We like that it has great potential for use, and can be used in a variety of ways. And that it supports non-profit work and allows another platform for outreach and advocacy. Appearance, versatility, potential for future use.

Cons: Can be hard to navigate, confusing to use and not clear how to use certain applications. It can be ahrd to load graphics and photos, and to understand how to use it to its fullest potential.

Overall: Fundraising for our organization.

I've used GiveGab for two years now and it is very user-friendly.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to change pages fairly easily. It was easy to train other staff members on how to use the system.

Cons: I wish that the Give Gab site had an easier way of looking up other organization. Also, I wish on a giving site that you could click on the individual that gave, in particular, the messages that a donor leaves.

Overall: Benefits that I got out of using the software were the ability to see when money was donated/transferred into the bank account. How close to the goal we were, etc.

It was positive. I would like to understand the connection between Gift Gab and nonprofit efforts.

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The software was easy to use and seemed to be intuitive. It seemed to interface with other outreach efforts easily enough (Constant Contact).

Cons: We had a difficult time sorting through some of the features, but we have not had that much time and experience with it. This was the 3rd year of using it for our NH Gives Campaign and Giving Tuesday Campaign. Somehow the automated thank was pulled from last year-we are not sure how we missed that.

It was used friendly and I'm looking forward to using it for the future

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It was user friendly...the programs seem to have a lot of features that would be helpful to our needs. I would like to learn more about the options that could help build our page up.

Cons: Some of the content was hard for me to navigate as a novice. I needed a little more simplified instructions to direct me to where I should go to find practical examples.

Also had a little trouble figuring out how to download videos and pictures to different areas of

the page

Vendor Response

by GiveGab on May 03, 2018

Hi Staci! Our Nonprofit Engagement Specialist would be happy to show you around the platform and familiarize you with all the features you have questions about. You can schedule time to speak with her directly on her calendar here: https://bit.ly/2jrJHMu

Thank you for leaving a review and we hope to hear from you soon! :)

We have used GiveGab the past two years during our State Giving Day.

Jun 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to use, and keeps the organizational information from year to year. This is beneficial and time-saving.

Cons: Sometimes is it a little difficult to remember where certain features are located. The Peer to Peer function was a bit challenging to get started, but seemed to work well once it was set up.

Overall: This product was easy to use for an online Giving Day fundraiser. We were pleased with the ability to share the fundraising link on Facebook and Twitter.

For the most part excellent but, not being technically oriented, I have at time felt frustrated w/ t

Jul 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For the most part it has been fairly easy to figure out except when it's not. There are some things that seem to be straight forward and others that I just don't get.

Cons: Flexibility. I like that we have the ability to add a lot of our own content, photos and other graphics

Overall: The ability to take in donations and create dynamic crowd funding campaigns. Ease of use and customer service.

Overall I like GiveGab. It has worked well as our Giving Day platform. Have had some issues.

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is fairly intuitive, I was able to update and change things relatively easily. The output is clean and attractive.

Cons: I had issues with using the platform for two different giving days over two years. There was no way to deactivate the previous years page. Results of the giving day were also confusing as pulling a list of donors included some donations from the previous year as well.

Overall: Allowed for the platform of a Giving Day.

Small Nonprofit Very Satisfied with GiveGab

Feb 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and fun.

Cons: Past volunteer opportunities can not be deleted from the system.

Overall: Great River Rescue is a private, nonprofit animal shelter located in Bemidji, Minnesota. We have used GiveGab for about 4 years and have been very happy with our experience. GiveGab provides some awesome services that are easy to use, and we always get support when needed. GiveGab has been an amazing tool and I recommend it to other nonprofits.

Recommendations to other buyers: You get out what you put in!

The way the match function worked drove done participation among our donors We didn't meet our goal.

Jun 21, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Fairly user friendly. It was provided to us by a local community foundation, and their support and advertising was rather good. The display and branding were fine.

Cons: The customer support was unhelpful. Multiple times they directed us to the Facebook group, then to the chat, then the message would say the chat is not attended at this time. The way the outside match was added to the amount raised was not well-explained, and caused major headaches and a lack of meeting our goal.

Overall: Not too much.

Vendor Response

by GiveGab on August 13, 2018

Hi there!

I'm sorry to hear you had a poor experience with support for your giving day.

We unfortunately don't have access to the Facebook group you mention, but the GiveGab Customer Success Champions are available Monday - Friday, from 9AM EST to 5PM EST (and extended hours during the big event!). If you do reach out to us outside of those times, we'll be sure to follow up first thing the next morning.

I'm also sorry to hear about how matches were explained incorrectly and how they would affect your fundraising goal. We're always available to answer questions via the blue chat bubble and wish we had the chance to explain this before the giving day!

Please let us know if you have any other questions or feedback.

We LOVE GiveGab! It's super easy for administrators, fundraisers, and donors - and it looks great!

Jun 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The peer-to-peer fundraising feature is the best there is -- seriously. It's easy, attractive, and as the administrator, I appreciate that changes I make on the organizational page carry through to peer pages.

Cons: I have only 2 complaints.

First, the email we (and our fundraisers) get at the end of a campaign that says "Girls Inc. of Holyoke has ended." It has??

Second, I have the worst time trying to get the header photos for a campaign to fit the page. I've tried everything, and no matter what I do, it gets re-cropped, stretched, or otherwise looks weird.

A Super Help To Get Organized and Succeed

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is so easy to use, for 1st timers through seasoned fundraising vets. It gives you many tools to make your organization succeed, and to be remembered. I appreciate that if I have any questions or problems, that I have the ladies in support to chat with and help me along the way!

Cons: I can't think of anything that I dislike to be honest. I have everything that I need right here at my fingertips, to make fundraising SUPER easy and fun!

Overall: This is a truly awesome tool, and I have only great things to say about GiveGab! Thank you so much!!!

Very easy to use. Thumbs up UX!

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Information is easily accessible, you have what you need right away. You can easily pull up donation and donor information and issue receipts.

Cons: Not enough customization for the individual organization homepages. Its hard to make an impact on Give Big type giving events with as many limitations as there are. We would like to be able to put more photos and video media up.

We use this software annually for our day of giving, The Big Share.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Customer service is highly responsive - any issues that we encounter, which are few and far between, are quickly resolved by knowledgeable and friendly folks.

Cons: We only use this software for a very short time each year and it is provided to us by Community Shares of Wisconsin, so I don't have any complaints only because it tends to run smoothly for us when we're using it.

Direct and Indirect-thanks for the support

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The pages are colorful and interactive, and allow for a lot of information. The reader should be able to draw a great picture of the organization, hopefully leading to a donation..

Cons: There are too many page options. There were times I could not easily get back to a pages that I needed to amend.

Overall: We are hoping to shore up some financial shortfalls. Also the marketing of our nonprofit will be enhanced through this effort. The volunteer pages allow for some opportunities as well.

My non-profit organization uses the GiveGab platform for Vermont's annual Giving Day.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: GiveGab is an easy to use platform, with responsive and helpful customer service and good website design. The platform has helped our organization fundraise for the past three years.

Cons: The platform fees recently increased for the free version. Our non-profit is so small that we could not afford to pay for a subscription to get the lower platform fees.

Good introductory fundraising software

Jun 25, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: GiveGab is a solid tool for non-profits new to online fundraising platforms. Its best features are in online fundraising, supporter engagement, and volunteer management.

Cons: Event fundraising is very rudimentary and needs more features to be effective; restricted layout options on how to design fundraising pages; does not support adding third party apps or software to complement the site; does not offer APIs, widgets, or plugins to web content management systems such as WordPress.

Overall: endorsed for use on giving days (i.e. Giving Tuesday). Solid online fundraising tool for new non-profits looking to start easy online fundraising.

Vendor Response

by GiveGab on August 13, 2018

Hi there!

Thank you for your feedback. We've recently released five new event features to help make online events more effective.

We're working on adding third party apps to compliment the site. We already currently have a MailChimp integration and Salesforce Sync and Raiser's Edge on our Enterprise plan. We also have a widget for donation forms that works on sites like WordPress.

Please let us know if you'd like to learn more about the features currently available.

Easy to use

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support & reference materials made using GiveGab a breeze. Got positive feedback regarding the peer to peer fundraising. PLUS mobile friendly as both administrator and fundraiser.

Cons: There is the ability to download data and massage via excel but adding the option to download "per fundraiser" would be an added feature.

Overall: User & Administrator friendly

Give Gab makes it easy to sign up for volunteer opportunities!

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It takes the hassle out of excessive paperwork or other logistics when scheduling individuals for health fairs.

Cons: I sometimes forget my login information! This makes it difficult sometimes because there are limited opportunities to sign up for a volunteer opportunity so when I can't remember my login info, I may not be able to sign up because the opportunity is already full. But I probably wouldn't attribute that to a software issue so much.

Overall: Only a simple way to sign up for volunteering opportunities which I enjoy doing.

We use this as part of Missoula Gives.

Jun 21, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The visuals are nice, the amounts are easy to add and the fundraising page looks good. It's a great options to be able to add a video.

Cons: The formatting is difficult and often can get lost, causing a restart of page design. Additionally, it's not clear how to make sure lead gifts aren't double counted when they are made online by the lead donors.

Great functionality and easy to use

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Thrilled to have chosen this as our primary fundraising software as it's used by local and state giving days. Makes things much easier.

Cons: Would love to see recurring gifts included as an option for giving days. I was just informed that my "cons" section was too short, so I'm adding this sentence. :-)

Overall: Streamlined multiple fundraising sources down to one, option of recurring gifts, ability to customize fundraising page, peer-to-peer fundraising option, free access for a small nonprofit is amazing.

Cumbersome. It's nice being able to add content but it's almost too much content.

Jun 21, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: That we can customize it to show off our organization. That it went directly into our bank account and there were no paper checks.

Cons: It's a lot of content to develop for the site. The fees were high. No instant email reports when a donation was made-- all end of the day reporting. It makes things overly complicated

Vendor Response

by GiveGab on August 13, 2018

Hi Kathy!

Thank you for your review.

I'm glad to hear you had a pleasant experience customizing your profile and receiving your donations quickly and easily! We believe your donations are yours - and you shouldn't have to wait for them.

I also understand how the profile can be a lot of content to develop. We built our profile editor with best practices in mind, and when you have 4 or more content spots out on your profile, you're likely to raise even more! While you don't have to add each piece of content, it's best practice to have a complete profile.

We chose not to have an email go out for each donation made as you would (hopefully) be overwhelmed with email during the giving day! You can still log in and access your donations and donor contact information in real-time.

Please let us know if you have any question or additional comments!

Nonprofit User

Aug 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can easily share this opportunities to other social media outlets.

Cons: There isn't an app for android users just yet!

Overall: We've been using givegab for a while and continuously encourage our volunteers and the nonprofits we meet with monthly to get on board because of the ability to get your volunteers, and reach out to then in one place.

Give gab has been an indispensable tool when fundraising for our small rural library.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and accessablily are the top features. We always pick givegab for our online campaigns. It is users friendly and has many features we are looking for in fundraising g software.

Cons: I find the software user friendly and do not find any places for improvement. Staff is always quick to respond and very helpfulz

Great experience fundraising for a nonprofit

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It's easy to set up a campaign. The platform helps walk you through the steps, and it has all the features I need.

Cons: There isn't really anything I don't like about this software. I wish more people used it so others would know it's a reliable site. Most people use gofundme, so I need my funders to recognize this source.

Great help for our Lupus Walk

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The soft ware is easy to use and makes me look dedicated and professional

Cons: You have to be very careful not to donate on your own when you are trying to join a team or donate to one - This got to be confusing.

Overall: My experience over the last few years has been great. Every year I use more features and my Team page looks better and gets more donations.

Easy to use - customer support was fast and efficient

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to donate - user friendly for people we are trying to reach- daily updates to email were great to keep me in the loop with my fundraisers

Cons: Navigating the website with multiple fundraisers. Sometimes difficult to get directly to the page I needed to get to when I was managing multiple fundriaing pages

It was fine

Jun 28, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The donation page layout was nice. The ability to load more than one image was also nice. The information regarding the amount raised was very clear

Cons: It was buggy to start with and I didn't like how the matching funds were counted as part of the funds raised for the day. Also the process for adding offline donations was not intuitive. I had to spend a lot of time trying to find the place to make the entries each time I made one, which was not often. Downloading donor information was also not simple. Needed addresses to send letters and that wasn't readily available.

Vendor Response

by GiveGab on August 13, 2018

Hi Nora,

Thank you for leaving a review. We'd love to hear about why you'd prefer not to have matches count toward the totals raised for the day.

Matches are a way to motivate donors, because when they see their donations could be doubled, it incentivizes them to give.

Regarding addresses, we've heard this feedback from others and are in the process of requesting this information from every donor on the platform.

We hope this information was helpful and appreciate your feedback.

We've used GiveGab for a few years for 24 hour online fundraisers and been very happy

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use! We are a mid sozed non-profit and are working hard to reach out to our young alumni donors and Give Gab is a good way to do it!

Cons: It's great - no complaints! From the first time we used Give Gab we have had no problems and assistance is always readily available if we have questions.

My experience using GiveGab has been for the most part great because it is fairly easy to use.

Jun 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that there are options of customization and an opportunity to thank our donors and supports.

Cons: My least favorite part about the software is the peer-to-peer functionality. For me it wasn't very user friendly and it was difficult for our supporters to use. Their supporters donated to the main page or even on Facebook.

Overall: Able to participate in our citywide fundraising efforts while gaining supporters from around the US. We were able to reach out to more people about our organization.

We appreciate the level of involvement we have in Yellowstone Valley Gives.

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use, and we are able to access it in a 'lite' way during a very busy time of year for us. We are able to participate without too much hassle - we would be unable to join in otherwise.

Cons: We have no complaints about the software. Our utilization is low, but we are working on three other large fundraisers and a summer exhibit that time of year.

Overall: It allows us to participate during a time of year that we wouldn't do so if it were a time-consuming thing to do.

Easy to use platform

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and template design. Customer service provided guidance that was very helpful. Overall a good experience.

Cons: It is difficult to differentiate between home page an individual fundraisers. If someone does a search for the organization they might not contribute to the fundraiser.

Easy platform, but slow customer service responses and no way to create separate fundraising pages.

Jun 28, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It was fast and easy to set up a link for people who wanted to help raise money for our cause. Instead of having to establish an entirely new account, they could easily do it right from our organizations home page.

The fees were lower on Give Gab than on the previous platform we used.

Cons: Several things: slow customer service response. They got back to me, but I had to contact them three times before they actually responded.

There was no way for each individual to select the single amounts of money they wanted to use. The administrator had to pick the denominations and then everyone else just had to go along with it.

When an account would be created from one email address, there was no way to edit the user name or information on that account. One of the people who wanted to fundraise wanted to change the username associated with the email she originally put in and it wouldn't allow her to.

Overall: We were able to raise money for our organization.

Easy to use, simple to promote my cause.

Jun 19, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use. Features such as profile setup were nice. Easy to link a bank. Customer support emails were helpful.

Cons: Customer response is misleading. There is an instant message that pops up but its just a bot. A little frustrating.

Vendor Response

by GiveGab on June 21, 2017

Scott, thank you so much for your positive comments regarding how easy GiveGab is to use - we truly appreciate it!

Regarding your comment about our chat feature being a bot, the support tool we use has real live people responding. Sometimes our support tool tries to answer questions with prompt feedback through artificial intelligence so we can improve, which may have been what you encountered as a bot.

The Customer Success team aims to respond within 2 hours to a chat - but sometimes the "bot" answers questions before we do in a small percentage of conversations (this is usually before 9 AM or after 5 PM EST). We still follow up after the fact to ensure your question was answered!

I'm sorry you were misled in who you were chatting with. Rest assured, there is always a human on the other end and we are more than happy to help you with anything you might need :)

I've used GiveGab for 2 different fundraising campaigns, and it only got better the 2nd time around.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is extremely easy to use and if you get stuck on anything, their support is fast and fantastic. Pretty much everything you need for a successful social media campaign is at your finger tips.

Cons: We were part of a county-wide fundraising campaign and everyone's page looked similar (same color background, etc.). I would have liked to have branded our page to our colors and feel ...but this may be more based on the choices the overarching campaign made.

Overall: We created an effective social fundraising page and thanks to the great Peer-to-Peer fundraising capabilities, we were able to reach out to many more people than we anticipated.

I am a bit new to this soft ware since our development director left, but it is easy to use.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All the support online, and the ability to talk with at real person if I have questions. The website is really intuitive and easy to use.

Cons: Just my learning curve. This is part of my job but I relied on my development director to manage our fundraising. So, it has taken me a while to really feel comfortable using GiveGab as I have lots of other things on my plate everyday.

Overall: It helped tremendously with our Giving Tuesday community fundraising activity.

nice platform for our small non-profit

Jun 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's cost effective and is pretty easy to navigate. I also like that it gives donors the option to cover the costs because most do!

Cons: Sometimes I can get lost in the program trying to find certain things or make adjustments when I need to

My experience was great! I would definitely recommend this software to others!

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I liked the following most about this software: It was easy to use on most things. Those parts I did not know how to use the staff helped me. They were kind, patient and timely. With this software we were able to reach 72% of our fundraising goal. The previous year (we did not have access to this software) we met 0% of that goal.

Cons: This software was linked to another system, so we did not get full credit for our fundraising efforts on this platform. We are excited that this feature will be added this year!

Overall: Able to fundraise even though I have limited experience and resources to reach our intended audience.

Amazing

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate, even for a non technical person like myself.

Cons: I had trouble changing font color when trying different themes. I did not change the theme because of this issue. It was not that important to us-we all liked FETCH theme.

Overall: Give Gab has been very supportive-the first year of The Amazing Give we required quite a bit of support. They were prompt and curious and offered helpful suggestions. The free fundraiser has proven successful and we are up to 88% of the goal.

Capterra loader

it was a quality platform to use.

Jun 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the platform was very professional and easy to use. also easy to get volunteers "champions" to use the page.

Cons: I would sometimes get confused between the back end and front end of the platform which was frustrating end allocating some incoming funds to a specific campaign.

Overall: The ability to share our fundraising day with our network and the accessibility for them to share the event and didn't campaigns. Also the ability to network and have champions helped our funds.

Ease of use

Aug 15, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease with putting in information and sending it to people to ask for help for donations. The stickers and options of pages to look at are nice too.

Cons: Hard to know which link to send to people on Facebook. And sometimes hard to find people and navigate around.

We used the free platform for a few campaigns & loved how easy and user friendly this program is!

Jun 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to set up our campaigns. Then donors get instant gratification seeing their donations and comments posted immediately on the site. It looks so professional and sleek. I can't wait to use it for our upcoming Memorial Walk event!

Cons: Working as a volunteer for my not for profit organization, I fear for every penny we endeavor to collect! I feel that the paid platforms are a little pricey, but understand that the developers need to make money, too.

Overall: Professional looking donation platform that is user friendly as well as making the set up easy. I love the analytics when compiling data after a campaign!

Fairly straightforward; good for giving days

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This works well for giving days; it's got great integration for peer to peer fundraisers; the interface is user friendly

Cons: It's a bit expensive for general use; it's a good donation platform if your organization just needs that one feature, though.

Capterra loader

I ran a smooth fundraising campaign.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and branding. Running my fundraiser last year to help street dogs was a breeze, especially the ability for people to track campaign progress.

Cons: The fees should be less, PayPal giving charges zero and 0%. I'm sure by cutting your fees you could still cover expenses, gain more clients, and pitch it as a way that your brand is giving back.

Overall: I was able to run a successful fundraiser for my nonprofit last year.

We've only used GiveGab for our participation in KY Gives Day, but has always been great.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The staff is quick to respond to any problems or questions we have. They are always very polite and helpful.

Cons: We have always enjoyed our experience with GiveGab. At this time we only use the platform once a year and do not have any complaints.

Using GiveGab for our annual giving day has been amazing! The ease of use and customer support rock

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Visually appealing, ease of use, support, functionality, and the options for making it you own (adding your colors, logo, style, etc).

Cons: So far I have no real cons. Just things I needed to figure out how to do and with customer support I did!

GiveGab makes it easy to set up a fundraising campaign that's attractive, and social-media savvy.

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The interface for both the user and the administrator is clean and easy to follow. The integration with social media, use of images and videos, and other features make it friendly and modern.

Cons: We wish we had greater control over some things, like image layout and display of information. You currently have to show your monetary progress, and it's discouraging early in a campaign to show a low amount raised.

Overall: I don't know what software you're referring to, because I just reviewed one system but I think you're now asking about Capterra.

Good experience with the online giving function

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The GiveGab software was easy to use. We have only used the online giving part, not the other features available for volunteers.

Cons: Many of our donors hadn't heard of GiveGab as of a couple years ago, which resulted in them not using it.

Capterra loader

Easy to Use

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's intuitive, but even if you have a question or can't figure something out, the customer service chat is extremely responsive.

Cons: I wish they offered a Text-to-Give feature like Constant Contact does.

Overall: I have a much easier time tracking registrants and donors using GIveGab. It's been simple to contact previous donors throughout the time we've been using the service.

Pricey but effective for fundraising.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the way that we can customize the software to better match our branding for our Giving Tuesday campaigns. I also like that multiple users have the ability to coordinate influencer/ambassador campaigns from a single platform.

Cons: My only real concern is the price, which can be rather prohibitive for a tiny nonprofit such as ours. We primarily use this product on Giving Tuesday, as it is connected with the state of IL's promotion of this day. During this time, GiveGab waives the various fees associated with using the software.

Easy platform to use and easy to access

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very clean and easy to read, not text heavy and is simple. The customer service response is very prompt. Thank you!!

Cons: Unable to have matching gift matched without manually assigning gifts. If I am wrong, please have someone contact me.

Overall: Easy platform to use for our Valley Gives event.

Vendor Response

by GiveGab on May 03, 2018

Hi Caroline! On GiveGab, you can have a matching gift matched without manually assigning gifts. Please contact support@givegab.com for assistance with this or use our live chat feature (the blue chat bubble) on GiveGab.com to speak with someone right away. We're here for you! :)

I like to use this for giving days. I like the options available for the profile; good presentation

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of copying prior years' pages to the current year to cut down on time to create page. I also liked how you could include photos and videos on your profile. And, the progress bar to show progress towards goal is great.

Cons: Sometimes it is a bit difficult to find where all the information is located--i.e where to change your bank account info, where to add matches, etc.

One of the easiest platforms I've worked with for fundraising.

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of use. I just started in may current position and it was so easy to get used to navigating it. Tech support is really friendly and quick to respond. Working on giving days, events, and general fundraising follows a very similar format.

Cons: I could just be missing this in a menu, but it would be nice to have a 'test mode' to help train staff and volunteers on how registration works. Other than that, no complaints about this software!

Overall: Ease of managing event registrations and giving days.

It was easy to set up form.

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software platform page for the non-profit is easy to setup with step to step guides. I like the option for the customers to pay the fees.

Cons: The coding and text with fonts were a little hard to navigate. Need to go to the page several times to see then adjust sizes. The fees are a little steep still.

Overall: It presents a page on the giving day to assist donors making multiple donations.

Easy-to-use, functional, nice looking!

Jun 28, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I appreciate the ease of use and affordability, especially since we don't use it all that often (mostly just for giving days). The pages also look nice and professional and are easy to customize.

Cons: The reporting features aren't as robust as I would like them to be. For instance, it would be great to pull a report of both offline AND GiveGab supporters.

After the initial set up last year it took no time at all to update for our 2018 campaign.

Jun 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Instructions were clear and answers to questions came quickly. I liked the immediate assistance from a real human being. Plus the ability to send an automatic thank you worked well.

Cons: Nothing stands out as a problem that I can think of in retrospect. Sometimes it took me a bit to find out where to get the info I needed but that really was not a problem.

An administrator for Youth Development Initiative page, updates, posts and manages the page.

Jun 21, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily accessible, good quality, easy to use by a visitor, quick reply from customer support center and functions well.

Cons: Does not resize the photos and logos to the required display size, no provision for additional photos for the same project.

Overall: Enriching my computer skills, Publishing my organizations opportunities,alternative ways of online fund raising.

This is the second time I have used the program. I found it much better this year than last year.

Jul 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to maneuver and change things once you have set them up. Next year will be even better. 3rd times a charm. I would definitely use the product again.

Cons: I found it difficult to change the colors. I just kept the colors I had last year. I didn't have time to do a lot of research.

Overall: Easy way to fund raise for a special cause like Giving Tuesday.

Use GiveGab for Giving Tuesday

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to read and understand and we are happy about that because we are able to easily direct our supporters to our case.

Cons: It is a little difficult to edit your information. I had a hard time remember how to edit certain stuff or where to click to edit different sections.

Overall: Easy access for our supporters and we were able to market during Giving Tuesday.

Very difficult password reset system and not the easiest software to use

Jun 25, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most is the reason for its existence in the first place. It is a great platform to help raise funds.

Cons: It's not very clear and easy to use and has certain requirements that are annoying. For instance, just submitting this review forced me to write more in order to submit. There should be more freedom and clarity.

Fairly easy to set up page and get info. Also they process payments quickly

Jun 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to customize on my own. Can set up new campaigns when needed. Get all the donor info I want as soon as a donation is made.

Cons: Not set up to use it for mail appeals--which in my organization is what brings in the most money. Also, the fees are pretty expensive.

Overall: Able to have online fundraising presence and participate in Giving Days

Overall Wonderful Platform

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoyed the Give Gab platform. The set up was very easy and quick. There are great training tools for when you get stuck. I enjoy the easy social media integration and the fees are reasonable.

Cons: Would like to see more creativity with templates and formatting to add some flair and pizazz to the giving page.

Very intuitive and easy to use

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use, very intuitive to learn and to manage. The donation turnaround time is fast. The site itself is very clean, too.

Cons: It would be helpful to receive email notifications when donations are made to campaigns. It would also be useful to have comparable statistics and donor retention ability.

GiveGab was a great platform for our organization on Giving Tuesday.

Jun 25, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer-facing pages are well-designed and easily editable. I thought the customer service was easily accessible.

Cons: I think the functionality from the administrative user perspective could be improved, including a walk-through of the system when people sign up for an account. I would have set up my campaign differently if I knew some of the functionality earlier.

Overall: Easy to donate, people found the site attractive and liked that we could include pre-populated giving levels, pictures, and videos.

GiveGab is our go-to software for our giving days and capital campaigns!

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: From our staff's perspective, GiveGab has excellent customer service and is extremely easy for staff to navigate with minimal training. From the donors perspective, the GiveGab interface is attractive and our donors trust that donations will be processed securely. The data we collect from each donation is easy for us to download and transfer data to our donor database.

Cons: Given that the software is so user friendly, it is less customizable. I would like the option to design my own "Donate" button and my giving day pages (sometimes changing fonts, etc gets glitchy) so more font size, colors, and style options.

Honestly, it was confusing to figure out what was the Big Give and your other tools

Jun 25, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It was easy for me to run a campaign. I liked the ability to design and integrate our brand, images, and information.

Cons: Confusing interface. It was difficult to figure out the campaign page amidst the standard tools Give Gab provides.

Overall: We were able to raise huge $.

Vendor Response

by GiveGab on August 13, 2018

Hi Lisa!

Thank you for your review.

We're happy to hear you had an easy time running your fundraising campaign! As GiveGab offers year round fundraising outside of the Big Give, I can also understand how all the features work together can be confusing.

We'd love to chat to help show you around GiveGab and explain the differences, and to hear if you have any other feedback on how to make it more user-friendly for you!

Congrats on your success!

The platform works well and is easy to use, but we've only used it for Big Give.

Jun 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's ease of use and design on it's home page. There's a lot of great features you can add to make it look nice.

Cons: We have the capability to collect donations through our own website and would prefer to send people there instead of a separate page.

Overall: We only use it because we have to in order to participate in the Big Give.

So easy to use - for staff and team members

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Registration is simple and easy. It's not hard for even the least tech savvy person to sign up as a team member and start raising money for your org.

Cons: I hate the character limits on the headlines/wish I had more options for personalization. The platform fees are high and cause concern for our donors.

Quick and Easy

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and easy to set up your page, you can do it by your cell phone.

Cons: Like it all very easy to use, it all has step by step instructions

GiveGab - ease of use

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to set up. Staff was able to quickly understand the software.

Cons: I wish you could manage gala type events with it. Hopefully it's an upgrade that is coming.

Overall: I made a few mistakes setting up my first fundraiser. The support staff was great at fixing my mistakes.

User friendly, easy to update and modify on the Dashboard

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User friendly, easy to post a link to our website. It was easy to set up an additional fundraising campaign outside of the Idaho Gives campaign that we used.

Cons: Nothing, using it only yearly it is easy to go back in and update what needs to be updated. The price is in expensive per donation.

Great customer service, so easy to use

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can get a fundraiser up and running really quickly. Online support is fast and incredibly knowledgeable. Results are aesthetically pleasing and professional.

Cons: I really just have one complaint--I feel there should be more basic features for the basic package I pay for. For example, I'd like to be able to add more fields for users and edit them more freely. I don't think this would be expensive at all for GiveGab to implement and give this privilege.

We used the GiveGab platform for our Idaho Gives day

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease for constituents to make donations. Platform allowed donors to submit donations with a limited number of "clicks."

Cons: Having to re-enter the constituents data into our constituent management software Raiser's Edge. It would be more efficient if it could be uploaded automatically.

Capterra loader

Easy to use and eye-catching

Jun 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The layout and look for both the company and donors is appealing and easy to navigate. It is also very easy to customize.

Cons: The export format does not comply with our database. Having to reformat everything makes it difficult and time-consuming.

GiveGab was easy to use and very intuitive to figure out.

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The GiveGab platform very was intuitive, and easy to use . I like the format provided for donor details.

Cons: There wasn't anything I didn't like. I found it easy to use and navigate. Donation details were fantastic.

Overall: It connected easily to the NH Gives campaign and made the donation process seamless.

Capterra loader

It is very easy to use. Easy to customize. Customer service is very reponsive.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the functionality of the site. It is easy to customize and tell your story to your donors.

Cons: I honestly don't know have a con about the software. As it was used by the event producers of the Big Give....I think it was a good choice for them to switch over to.

We use GiveGab during our city's local giving day.

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: The software is super user friendly and the customer support is excellent. I recommend using this software.

Cons: I like everything about this software. I ran into one small problem the first year I used it, but the customer support team was quick to help me solve the issue.

Very easy to use

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The navigation to find donors is easy and friendly. It is one click to view the donors. Each time someone donates there is a thank you mailed to them.

Cons: I really can not find a con for the software at this time. Every that this software offers is great.