--- title: "Formilla.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Formilla.com Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/159670/Formilla-com/" page_type: "product" language: "en" publication_date: "2026-10-05" --- # Formilla.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Formilla.com ## What is Formilla.com? Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support. ## What is Formilla.com used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $24.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Formilla.com?[Manage this product listing](https://www.g2.com/products/formilla-live-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Formilla.com 4.8 (29) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $24.99 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (29) Ease Of Use 4.8 (73) Value For Money 4.4 (23) Value For Money 4.4 (58) Customer Service 4.9 (23) Customer Service 4.7 (52) ## Formilla.com alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (404)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [View all alternatives](https://www.capterra.com/p/159670/Formilla-com/alternatives/) ## FAQs about Formilla.com Overview ### Which roles and teams benefit most from Formilla.com? Formilla.com is most used by business owners, founders, and executives who need a simple way to capture leads, answer customer questions, and improve website conversions. Marketing and sales teams use it to engage visitors in real time, while administrators, developers, and support staff manage chat setup, routing, and day-to-day customer communication. Answer based on 28 reviews Overview ### What company size and specific industries is Formilla.com built for? Formilla.com is designed for small and medium-sized businesses across all industries worldwide, including professional services such as legal, medical, and realty, as well as ecommerce companies. It fits organizations that need a customer communication tool suited to a broad range of business types. Features and Usability ### What are the key features of Formilla.com? Formilla.com offers live chat, real-time consumer-facing chat, proactive chat, and a chatbot for website messaging. Core support features include autoresponders, canned responses, transfers/routing, transcripts and chat history, offline forms, file sharing, website visitor tracking, reporting/analytics, mobile access, customizable branding, geotargeting, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Formilla.com starts at $24.99 per month for the Premium plan, with Professional at $49.99 and Growth at $69.99. A free version and 15-day free trial are available with no credit card required. Custom bots and A.I. chat bots cost extra as add-ons, and all plans include up to 2 agents. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Formilla.com offer? Formilla.com provides live online training and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs, while documentation offers written reference material for self-paced learning and checking steps as needed. Getting Started and Support ### What customer support options does Formilla.com offer? Formilla.com provides chat support. Users describe support staff as responsive, friendly, and quick to follow up on setup issues, with some saying representatives stayed with them until problems were fixed. That hands-on help is often mentioned alongside the product’s ease of configuration and use. Answer based on 3 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to these as the live chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Formilla.com includes other live chat capabilities that reviewers also value, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). Together, these features help businesses respond to website visitors as conversations happen, stay connected while away from a desk, and keep a record of past interactions, giving teams the information they need to manage customer conversations more effectively. Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Support Provide online support for your customers through live chat or help desk functionality Customizable Branding Add customized logos and colors to align with company branding File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Formilla.com 16 features ### All Features - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.6 (29) 4.6 Based on 29 reviews ## Pricing Value for money 4.4 (23) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/159670/Formilla-com/pricing/) Free $0.00 Premium $24.99 Flat Rate,Per Month It includes: - 3rd Party Integrations - Banned Visitors - Canned Messages - Unlimited Live Chats - Up to 2 Agents Professional $49.99 Flat Rate,Per Month It includes: - 3rd Party Integrations - Banned Visitors - Canned Messages - File Sharing - Formilla Branding Removal - Install on Multiple Websites - Unlimited Live Chats - Up to 2 Agents Growth $69.99 Flat Rate,Per Month It includes: - 3rd Party Integrations - Banned Visitors - Canned Messages - Email Messages - File Sharing - Formilla Branding Removal - In-App Messages - Install on Multiple Websites - Real-Time Visitor Monitoring - Unlimited Live Chats - Up to 2 Agents Value for money 4.4 (23) 4.4 Based on 23 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (23) 4.9 Based on 23 reviews ## User reviews Overall rating 4.8 Based on 29 reviews Filter by rating 5(23) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Adam N. chief Internet ### "great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 12, 2023 great Pros great costumer support, easy install and usage Cons price of more agents could be better i use 0 features so everything else doesnt matter for me Reasons for choosing Formilla.com most easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Asset Manager Financial Services ### "Great way to communicate with customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 4, 2021 Pros It is very easy to setup and get going and move the team forward. Cons It would be nice to have more integrations with other software Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TM Troy M. Attorney Legal Services ### "Love this chatbox" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2021 Outstanding. Fast chat support from them -- of course! Pros I like how I get to only pay a small amount per month and still be able to be the person who responds directly to the chats. Cons I can't think of anything. It works fine Alternatives considered [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Reasons for choosing Formilla.com Cost, and control of chats. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Leanne W. Corporate Support Financial Services ### "Formilla Chat Bot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 24, 2020 I am predominantly using the software as the operator of our 'chat bot' at present. I hope to learn more about the software in time Pros Chat Bot was recently introduced to my business. Formilla has made the introduction simple and efficient, allowing me to focus solely on the needs of our clients Cons Formilla is simple and efficient, allowing me to focus solely on the needs of our clients Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA LAURA A. General Manager Consumer Services ### "Great chat feature" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 20, 2020 It's been great way to convert leads. Pros It's user friendly and love that I can use from my mobile. Cons So far so good. New to chat feature so not able to give more constructive criticism. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Kathy F. Founder/CEO Information Technology and Services ### "Easy integration, and great company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 15, 2020 I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done. Pros My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team. Cons We have not requirements for a customer-interface chat tool that Formilla does not provide. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Joe P. Broker Real Estate ### "Awesome Chat Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2019 Easy to set up and use. Highly recommend. Pros Great functionality and loaded with features for the money Cons None yet - our team us using it and it works great Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lucy S. Practice Manager Accounting ### "Easy to set up, support available" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 23, 2019 Pros Quick to set up Looks good on the website Cons Set up instructions would be better as a flowchart, diagram - we don't all know what widgets are! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Lisa A G. Owner Arts and Crafts ### "I love this program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2019 Very happy with this product. Customer Service is great. Pros I feel the live chat adds professionalism and credibility to my on line shop. I love being available when someone has a question. I believe customers are more likely to follow through with a purchase when I am readily available for questions. Cons I would like to be able to set different hours for different days, not just weekdays and weekends. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cynthia R. Owner Information Technology and Services ### "Formilla web chat has greatly increased my client interaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2019 My clients love being able to ask me questions about my products and services in real time. We can work together to choose the product that best fits their needs. It has helped me convert potential clients into clients, and keep existing clients engaged. Pros Formilla web chat is very easy to configure and use. Support staff is super responsive, friendly and quick to fix a small issue that I experienced, even though that issue was non-critical and didn't affect the performance of the software...they were still on it, no issue too small! Cons I really don't have any cons on this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159670/Formilla-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.