Formilla.com

Formilla.com

5 / 5 14 reviews

Who Uses This Software?

Formilla.com serves the needs of customers from all industries around the world looking for live chat software; particularly small businesses.


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $11.99/month/user
  • Pricing Details
    $11.99 - Premium $16.99 - Premium Plus
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Formilla.com
  • www.formilla.com
  • Founded 2010
  • United States

About Formilla.com

Formilla.com provides live chat software and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our live chat software to help convert leads, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.


Formilla.com Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Formilla.com Reviews Recently Reviewed!


Amazing

Feb 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on.

Cons: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it.

FANTASTIC Plug In for Live Chat!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and Customer Support.

Cons: None

Overall: I tried three other chat programs and none of them came close to what Formilla does. Their customer support is fantastic! Instead of canned responses, I got immediate answers to my questions. I love the dashboard and how easy it is is to edit as I see what works best. They were able to help me customize so that the chat window only shows up on my pages and not my blog posts. This means that I am able to focus my attention on visitors to my pages when they are ready to make a purchase versus just there to gather information.

I was able to customize the chat button to blend in beautifully with my website colors and I was able to customize the chat message so easily. Their iPhone app is great - I can quickly toggle my availability on and off in a second. I am a Google Analytics junkie and I LOVE being able to see who is on my site and watch their movement from page to page.

The cost of this product for the value that I receive is amazing. In fact it paid for itself for the next 5 years in the first week. You can't afford not to try Formilla!

This is a great tool for customer engagement!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy!

Cons: I haven't found anything that I don't like about it. The interface is intuitive and informative. :-)

Overall: We recommend this application to our clients.

Chat program for your website. Very easy to set up and it works great.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It worked great with my website - we have a wix website. So easy to just go in and add it to our website and customize the wording. It even has an auto answer feature if you want to automatically give answers to the same questions.

Cons: It seems like it lags a little in notifying you of a message - may 15-20 seconds - would like to see that be immediate.

Awesome product

Aug 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Formilla has such a thoughtful list of features. They've really put the effort into working out how they can help businesses more easily connect with their visitors than then they made it happen.

Overall: Sales

Easy to use. Does exactly what I needed and love the customer service!

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use
Real time traffic
Ability to engage the visitors with real time chat message
Shows where visitors are from and how they arrived at your website

Cons: Wish there was a way that idle visitors over a certain time would not be shown.
Also wish it would not pick up my IP address. I don't need to know when I am on my site.

Excellent and intuitive app. A must have for anyone wanting to give world class customer service.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer engagement tools are powerful. The platform is easy to learn, use and deploy. The customer demographic information provided is powerful and very useful.

Cons: Opportunity to present customer with a message popup that provides a short button menu of commonly searched content would be a great feature to add.

Great App

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and to install the application. The features of it as access tracking is great! But mostly what pleases me is the App for mobile.

Cons: I have no problem with the application, however the price is a bit higher compared to others available in the market. fair.

Overall: better service to my clients.

Love the idea

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money

Pros: Tried the free trial to see if this was something we could use to interact with website visitors on our site. We loved the idea and got good feedback from some users regarding the chat feature. Love the mobile app.

Cons: Although the program itself is good we couldn't justify the cost. Wasn't very easy to setup (for us at least) and maybe that's why we didn't feel we were getting the full experience.

Best Chat Service EVER!!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support and ease of use for desktop and mobile functionality

Cons: None whatsoever

Overall: I have tried numerous "Chat Services" before and it was like pulling teeth trying to get support to answer questions or handle issues - Formilla has far exceeded my expectations and offers the best support I have ever had in the industry - I highly recommend their product to everyone!!

Recommendations to other buyers: I have nothing to add here - their product is the BEST!!

Outstanding support!

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality, and support!

Cons: None

Overall: Formilla's support is top notch! Whenever I need to contact them I get a response usually within same day!

They go above and beyond!

Highly recommend if you need a live chat feature on your website!

Recommendations to other buyers: Highly recommend! There support team extended our trial account without me even asking so I could duly test the functionality I needed.

Formilla has been a great tool for our website to allow customers another method of reaching us.

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the ease of the Formilla platform. Requests come through immediately and responding is quick and easy. Also, the customization is handy.

Cons: There isn't much I don't like about Formilla. I do wish it was free...but don't we all wish for great software to be free? ;)

Fantastic Service

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease and affordability

Cons: Features are pretty standard. Based on the features, there's nothing that really separates formilla from the others.

Overall: Formilla live chat is offering a fantastic service. Easy to use, great customer support and at a very affordable price is something you can't pass. Keep up the good work!

Recommendations to other buyers: -

Simple and effective

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Formilla had done great job. This tool is simple, easy to integrate and effective for conversions. Strongly recommended