Formilla.com

Formilla.com

5 / 5 8 reviews

Who Uses This Software?

Formilla.com serves the needs of customers from all industries around the world looking for live chat software; particularly small businesses.


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $11.99/month/user
  • Pricing Details
    $11.99 - Premium $16.99 - Premium Plus
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Formilla.com
  • www.formilla.com
  • Founded 2010
  • United States

About Formilla.com

Formilla.com provides live chat software and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our live chat software to help convert leads, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.


Formilla.com Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Formilla.com Reviews Recently Reviewed!

Great App

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and to install the application. The features of it as access tracking is great! But mostly what pleases me is the App for mobile.

Cons: I have no problem with the application, however the price is a bit higher compared to others available in the market. fair.

Overall: better service to my clients.

Awesome product

Aug 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Formilla has such a thoughtful list of features. They've really put the effort into working out how they can help businesses more easily connect with their visitors, than then they made it happen.

Cons: This software has no cons. There is nothing I don't like about it. I am only writing something here because it is a required field.

Overall: Sales

Easy to use. Does exactly what I needed and love the customer service!

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use
Real time traffic
Ability to engage the visitors with real time chat message
Shows where visitors are from and how they arrived at your website

Cons: Wish there was a way that idle visitors over a certain time would not be shown.
Also wish it would not pick up my IP address. I don't need to know when I am on my site.

Simple and effective

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Formilla had done great job. This tool is simple, easy to integrate and effective for conversions. Strongly recommended

Best Chat Service EVER!!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support and ease of use for desktop and mobile functionality

Cons: None whatsoever

Overall: I have tried numerous "Chat Services" before and it was like pulling teeth trying to get support to answer questions or handle issues - Formilla has far exceeded my expectations and offers the best support I have ever had in the industry - I highly recommend their product to everyone!!

Recommendations to other buyers: I have nothing to add here - their product is the BEST!!

Outstanding support!

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality, and support!

Cons: None

Overall: Formilla's support is top notch! Whenever I need to contact them I get a response usually within same day!

They go above and beyond!

Highly recommend if you need a live chat feature on your website!

Recommendations to other buyers: Highly recommend! There support team extended our trial account without me even asking so I could duly test the functionality I needed.

Fantastic Service

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease and affordability

Cons: Features are pretty standard. Based on the features, there's nothing that really separates formilla from the others.

Overall: Formilla live chat is offering a fantastic service. Easy to use, great customer support and at a very affordable price is something you can't pass. Keep up the good work!

Recommendations to other buyers: -

FANTASTIC Plug In for Live Chat!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and Customer Support.

Cons: None

Overall: I tried three other chat programs and none of them came close to what Formilla does. Their customer support is fantastic! Instead of canned responses, I got immediate answers to my questions. I love the dashboard and how easy it is is to edit as I see what works best. They were able to help me customize so that the chat window only shows up on my pages and not my blog posts. This means that I am able to focus my attention on visitors to my pages when they are ready to make a purchase versus just there to gather information.

I was able to customize the chat button to blend in beautifully with my website colors and I was able to customize the chat message so easily. Their iPhone app is great - I can quickly toggle my availability on and off in a second. I am a Google Analytics junkie and I LOVE being able to see who is on my site and watch their movement from page to page.

The cost of this product for the value that I receive is amazing. In fact it paid for itself for the next 5 years in the first week. You can't afford not to try Formilla!