# Formilla.com Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Formilla.com Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/159670/Formilla-com

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# 

 Formilla.com Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Formilla.com

## What is Formilla.com?

Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support.

## What is Formilla.com used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)

Top alternative

Featured

Overall rating

Based on 29 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$24.99

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Formilla.com?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.formilla.com&name=Formilla.com)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Formilla.com

4.8 (29)

VS.

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

$24.99

Flat Rate, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (29)

Ease Of Use

4.4 (73)

Value For Money

4.4 (23)

Value For Money

4.0 (58)

Customer Service

4.9 (23)

Customer Service

4.3 (52)

## Formilla.com alternatives

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

Starting price

$50.00

Per User, Per Month

[Chatbase](https://www.capterra.com/p/10012414/Chatbase/)

[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/)

Starting price

$19.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/10012414/Chatbase/)

Highest Rated

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10009334/ChatGPT/)

[View all alternatives](https://www.capterra.com/p/159670/Formilla-com/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Autoresponders

Create and automatically send premade copy in response to customer messages

Canned Responses

Shortcuts for inputting frequently used messages

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Customer Support

Provide online support for your customers through live chat or help desk functionality

Customizable Branding

Add customized logos and colors to align with company branding

File Sharing

Public or private sharing of digital files such as documents, audio/video, images, and more

Formilla.com 16 features

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

AI-based platform which conducts a conversation via auditory or textual methods

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Public or private sharing of digital files such as documents, audio/video, images, and more

Geographic location of visitors determines behavior of the software

Ability to chat online in real time

Access software remotely via mobile devices

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Engage in direct, instant messaging with consumers

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.6 (29)

4.6

Based on 29 reviews

## Pricing

Value for money

4.4 (23)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/159670/Formilla-com/pricing/)

Free

$0.00

Premium

$24.99

Flat Rate,Per Month

It includes:

-   3rd Party Integrations
-   Banned Visitors
-   Canned Messages
-   Unlimited Live Chats
-   Up to 2 Agents

Professional

$49.99

Flat Rate,Per Month

It includes:

-   3rd Party Integrations
-   Banned Visitors
-   Canned Messages
-   File Sharing
-   Formilla Branding Removal
-   Install on Multiple Websites
-   Unlimited Live Chats
-   Up to 2 Agents

Growth

$69.99

Flat Rate,Per Month

It includes:

-   3rd Party Integrations
-   Banned Visitors
-   Canned Messages
-   Email Messages
-   File Sharing
-   Formilla Branding Removal
-   In-App Messages
-   Install on Multiple Websites
-   Real-Time Visitor Monitoring
-   Unlimited Live Chats
-   Up to 2 Agents

Value for money

4.4 (23)

4.4

Based on 23 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.9 (23)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (23)

4.9

Based on 23 reviews

## User reviews

Overall rating

4.8

Based on 29 reviews

Filter by rating

5(23)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AN

Adam N.

chief

Internet

### "great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

October 12, 2023

great

Pros

great costumer support, easy install and usage

Cons

price of more agents could be better i use 0 features so everything else doesnt matter for me

Reasons for choosing Formilla.com

most easy to use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Asset Manager

Financial Services

### "Great way to communicate with customers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 4, 2021

Pros

It is very easy to setup and get going and move the team forward.

Cons

It would be nice to have more integrations with other software

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TM

Troy M.

Attorney

Legal Services

### "Love this chatbox"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 7, 2021

Outstanding. Fast chat support from them -- of course!

Pros

I like how I get to only pay a small amount per month and still be able to be the person who responds directly to the chats.

Cons

I can't think of anything. It works fine

Alternatives considered

[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/)

Reasons for choosing Formilla.com

Cost, and control of chats.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LW

Leanne W.

Corporate Support

Financial Services

### "Formilla Chat Bot"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

August 24, 2020

I am predominantly using the software as the operator of our 'chat bot' at present. I hope to learn more about the software in time

Pros

Chat Bot was recently introduced to my business. Formilla has made the introduction simple and efficient, allowing me to focus solely on the needs of our clients

Cons

Formilla is simple and efficient, allowing me to focus solely on the needs of our clients

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LA

LAURA A.

General Manager

Consumer Services

### "Great chat feature"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 20, 2020

It's been great way to convert leads.

Pros

It's user friendly and love that I can use from my mobile.

Cons

So far so good. New to chat feature so not able to give more constructive criticism.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KF

Kathy F.

Founder/CEO

Information Technology and Services

### "Easy integration, and great company!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 15, 2020

I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done.

Pros

My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team.

Cons

We have not requirements for a customer-interface chat tool that Formilla does not provide.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Joe P.

Broker

Real Estate

### "Awesome Chat Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 16, 2019

Easy to set up and use. Highly recommend.

Pros

Great functionality and loaded with features for the money

Cons

None yet - our team us using it and it works great

Switched from

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

Cost

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LS

Lucy S.

Practice Manager

Accounting

### "Easy to set up, support available"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 23, 2019

Pros

Quick to set up Looks good on the website

Cons

Set up instructions would be better as a flowchart, diagram - we don't all know what widgets are!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LA

Lisa A G.

Owner

Arts and Crafts

### "I love this program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 16, 2019

Very happy with this product. Customer Service is great.

Pros

I feel the live chat adds professionalism and credibility to my on line shop. I love being available when someone has a question. I believe customers are more likely to follow through with a purchase when I am readily available for questions.

Cons

I would like to be able to set different hours for different days, not just weekdays and weekends.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CR

Cynthia R.

Owner

Information Technology and Services

### "Formilla web chat has greatly increased my client interaction"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 2, 2019

My clients love being able to ask me questions about my products and services in real time. We can work together to choose the product that best fits their needs. It has helped me convert potential clients into clients, and keep existing clients engaged.

Pros

Formilla web chat is very easy to configure and use. Support staff is super responsive, friendly and quick to fix a small issue that I experienced, even though that issue was non-critical and didn't affect the performance of the software...they were still on it, no issue too small!

Cons

I really don't have any cons on this software

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/159670/Formilla-com/reviews/)

Popular comparisons

[Chatbase vs Formilla.com](https://www.capterra.com/compare/159670-10012414/Formilla-com-vs-Chatbase) 

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