Who Uses This Software?

Organizations that need advanced threat detection and response capabilities, want proactive threat hunting capabilities, and are looking to streamline compliance management as well.


Average Ratings

12 Reviews
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • EventTracker
  • www.eventtracker.com/
  • Founded 1999
  • United States

About EventTracker

EventTracker SIEM is a comprehensive security platform that delivers advanced security tools with audit-ready compliance capabilities. It offers a wide range of security essentials from endpoint threat detection to behavioral correlation. SIEMphonic, our flagship managed detection and response (MDR) service combines our 24/7 iSOC and our leading SIEM platform. While typical SIEM implementations fail, EventTracker SIEMphonic succeeds.


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EventTracker Features

  • Activity Log
  • Anti Virus
  • Application Security
  • Behavioral Analytics
  • Device Management
  • Encryption
  • Signature Matching
  • Web Threat Management
  • Whitelisting / Blacklisting

EventTracker Reviews Recently Reviewed!

UI is far behind today's expectations

Aug 08, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Asset management seems well done. The support team is friendly and capable of solving any issues we have had.

Cons: UI is clunky, and performance is not great. Fixed-width screens are wasteful. Egregious data requirements (e.g. requiring start time and end time in addition to start and end dates when searching for event data) and navigation (popup, forward/back) is not helpful, requiring reinput of field text in second, third and subsequent queries instead of remembering what I had the first time. Basically contemporary UI features are omitted here for some reason, and we therefore avoid using the product to the extent possible.

Vendor Response

by EventTracker on August 11, 2017

Alex, thank you so much for your detailed feedback. We will soon be releasing our latest version, which includes many significant new UI design features. We're confident many of your concerns will be addressed by our upcoming V9, and we hope to hear your feedback once it becomes available.

EventTracker has helped us log and track critical history on proprietary machines for several years

Aug 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its thoroughness is a primary asset. Its usefulness as a security compliance tool makes it a necessary part of our hosting suite.

Cons: Setup (not installation but configuration) is tedious and requires both user and support intervention to get it up into a useable state.

Overall: We derive compliance to most agency's requirements for remote hosting. We receive timely notices when servers are touched or error in any way.

Vendor Response

by EventTracker on August 08, 2017

Thanks Tony for taking the time to provide such helpful feedback. Our goal is to provide actionable security for our customers. I will forward your comments to our design team so that we can continue to improve our user interface with each edition.

The program is too slow to use

Aug 01, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It has some good features. I cannot find too many pros about the product. It advertises some good features however the program is too slow and for me not usable.

Cons: The application takes forever to load and is difficult to use. I¿ve stopped using it because it is too slow and difficult. I think part of the problem might be that we have too much auditing turned on which is overloading the system.

Overall: When it works it will send alerts for specific events.

Vendor Response

by EventTracker on August 08, 2017

Greg, we appreciate your feedback. We want to be sure you have the system that's right for your business needs and the proper training to fully utilize that system. I'll pass your feedback to our Product and Support teams and have someone reach out to you.

Really helps to prevent major/minor server problems

Jul 31, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the Technical Support provided by your company. I have called many times and have been happy with the provided service.

Cons: The software needs to focus more on the user interface. It needs to be more user friendly.

Vendor Response

by EventTracker on July 31, 2017

Michael, awesome feedback! Thank you for taking the time to review our SIEM platform and services. I'm glad to hear our technical support has delivered! As for the UI, you're absolutely right and we're excited to unveil significant UI enhancements in V9 coming Q4. We'll also begin looking for key customers who may want to pilot the new UI to provide feedback. I'll ask your account manager to provide you an invitation.

Overall good experience, customer support is sometimes slow

Jul 30, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like what this product can do to protect my environment, invaluable visibility that would otherwise not be possible

Cons: Support team is sometimes slow to respond, they take a very long time to fulfill requests. Hard to understand the support team sometimes. They are very polite and professional. Makes me think they have a small team

Vendor Response

by EventTracker on July 31, 2017

Paul, Thank you for the honest and helpful feedback. I'll filter this back through the proper channels here so we can improve our response time and clarity. Our goal is nothing short of excellence in delivering actionable security intelligence.

We have had a great experience with EventTracker. We could not manage our Risks without them.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that they are able to manage our risks which effectively is staff augmentation for us. Our Information Security Department is one person (me) and without EventTracker monitoring the environment, sending weekly reports, proactively calling me when they see something unusual and holding quarterly collaboration meetings we would not be able to accomplish what we have been able to accomplish.

Cons: Tech Support is based out of India. It can be difficult to get same day turn around. With that being said, though, if it is an urgent matter I normally will hear back from them in a few hours.

Overall: Staff augmentation, real time alerts, log correlation, centralized log management, visibility into security threats

Vendor Response

by EventTracker on July 28, 2017

John, Thank you so much for taking the time to review our services and technologies. We take each review to heart and will relay it back within the organization to further improve the value we deliver.

Good product but difficult to set up

Jul 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very flexible and accurate. It provides visibility and insight into what is going on with all our systems and network devices.

Cons: It is complicated to set up and non-intuitive. It lacks the modern approach to data analysis, such as machine learning.

Vendor Response

by EventTracker on July 28, 2017

Mike, thank you so much for taking the time to review our platform! We really appreciate it and will certainly leverage the feedback. You may be interested in our SIEMphonic Enterprise solution which brings out the full capabilities of EventTracker, or possibly upgrading to EventTracker Security Center 8.3 which does employ machine learning. https://www.eventtracker.com/announcements/new-eventtracker-8-addresses-the-detection-deficit-in-data-security/

Great technical support

Jul 27, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: let you know what is going on in network, get email on alerts, ease of filters logs in one place.

Cons: complication on how to set up customize advance threats, no online training for self training to get the best out of the software.

Vendor Response

by EventTracker on July 28, 2017

Eric, we greatly appreciate the honest feedback. We certainly want to ensure you are getting the maximum value for your investment. We actually have been talking about enhancing our online training resources, I'm glad you mentioned it. I'll get this feedback to the right people and also have someone reach out and help you handle advance threat detection and response.

The software provides good functionality, sometimes hard to configure.

Jul 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It provides good functionality and information as needed, along with good reporting and adhoc event reporting.

Cons: It can be quite difficult to configure for logs outside of the windows systems, it allows great flexibility and you can usually end up doing it but sometimes support is required.

Overall: It provides ease of information for auditing and alerting purposes, allowing us to bring up this info quickly and efficiently.

Vendor Response

by EventTracker on July 28, 2017

Steve, Excellent feedback! We really appreciate the honest assessment and will circle this information back to through the organization.

works as advertised, support goes beyond expections

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: great support they do custom mods for you, alerts are very easy to setup compared to other packages. All you have to do is click box.

Cons: gui can be improved, you have to go to different screens and apps to do all the functions. All control should be in single app

Overall: security alerts

Vendor Response

by EventTracker on July 28, 2017

John, thank you for the great feedback! We'll filter this feedback into the organization and product development. We're excited about the recent enhancements announced in v8.3, but I think you'll particularly be interested in the new GUI in v9 planned for release late 2017. https://www.eventtracker.com/announcements/eventtracker-launches-security-center-8-3/

Simple Easy to use and deploy

Jul 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to gather all the logs from windows computers in real time.
Ability to filter events at the sending server side so extra events are not using network bandwidth
Very easy to see and use GUI.
Ability to alert on events and recieve notifications
Very robust and stable platform.

Cons: Upgrading agents can be a little troublesome but that is because we don't use a decent software distribution platform.

Vendor Response

by EventTracker on July 27, 2017

Paul, thank you for taking the time to review our platform! As always, please contact us for any assistance or questions about what's next in the solutions roadmap.

Great offer for small to mid-size businesses

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a MSSP and we use Eventtracker for log and event management and it is hands down the best featured product in the market for the price. Some MSP's do not like agent solutions but we do and eventtracker is an agent based product, although they call it a sensor.

Cons: Slow to market with a true MSP program. They are just now working to implement a good MSP program and still they don't have it to cater to MSP's of all sizes so you have to use one of their partners if you are really small.

Overall: Price, ease of use.

Vendor Response

by EventTracker on July 21, 2017

Kevin, thank you for taking the time to write this thoughtful review of our SIEM solution! The feedback is extremely valuable and will definitely taken into consideration for our technology roadmap and partner program's evolution.