--- title: "UseINBOX Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UseINBOX the right Email Marketing solution for you? Explore 160 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159684/INBOX/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- UseINBOX 4.7 (160) [View alternatives](https://www.capterra.com/p/159684/INBOX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of UseINBOX Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews AY AYTAC Y Project ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Whether you're nurturing leads or re-engaging customers, Useinbox delivers reliable performance and insightful analytics to optimize your strategy.“ July 7, 2025 KE KIMBERLY E Director of CommunicationsMedia Production, 2 - 10 employeesUsed the software for: Less than 6 months. “At the time of first purchase, I literally had NO IDEA exactly how to create an email that was visually stimulating. “ April 5, 2024 AY AYTAC Y Project ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “A simple, convenient system that can manage multiple legislations with a single account.“ July 7, 2025 KE KIMBERLY E Director of CommunicationsMedia Production, 2 - 10 employeesUsed the software for: Less than 6 months. “It's a bummer.“ April 5, 2024 DU Dalibor U directorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It offers features such as mail templates, ability to schedule emails to be sent later, statistics on usage of sent mails, etc.“ February 27, 2023 Adrian U ceoMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Customers always say that they do not receive the messages even if they are sent.“ September 6, 2023 ÜA Ümit Deniz A Co-Fouder Public Relations and Communications, 2 - 10 employeesUsed the software for: 1-2 years. “UseinBox is an important acompany for my bussines,it is automatically integrated wit İYS.ORG... And the another aspect is the after report“ November 15, 2022 ec ebru c businees development engineerInvestment Management, 2 - 10 employeesUsed the software for: Less than 6 months. “we need to use othe phoshop spftware to desing photos such writing text on photo, if we usse ınbox this sprecial there will e some mistakes.“ December 8, 2020 ## Showing most helpful reviews Showing 1-25 of 160 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David A. Business Operations & Technology Coordinator Used the software for: 1-3 years ### "Clean Segmentation and Auto-Resend That Streamlines Investor Outreach" November 7, 2026 4.0 What problems UseINBOX solves for me is the messy manual follow-up work we used to deal with on investor outreach, plus the hassle of building clean thought leadership newsletters for our investment banking contacts. Before we tried this tool, I was sending market outlook updates through a regular email platform. If investors didn’t open the message, I had to track them down one by one and resend manually. I remember a tough situation with our placement agent Midwest Capital Advisors. We sent a sector update and had no way to identify who missed it. Several key investors never got the information, and we lost momentum on a potential mandate. That’s exactly where UseINBOX’s auto-resend and segmentation tools help. I can split our list into prospective mandates, existing clients and referral partners like Lincoln Advisory Group, then automatically re-send the newsletter only to non-openers. It saves me hours of tedious cross-checking spreadsheets. I also appreciate the drag-and-drop editor and built-in A/B testing. I’m not a designer, and I need to put together compliant, professional investor newsletters quickly. I often test two subject lines to see which one lands better with our audience. A few weeks ago, I ran a simple split test on our quarterly deal flow summary. The winning subject line boosted opens noticeably, so I reused that tone for our next outreach batch. It’s straightforward and doesn’t require me to bring in outside help. The signup forms and landing pages are convenient too. I can embed them on our investor portal to capture new prospect details, and new contacts flow straight into the right segments. Our firm is only 11–50 people, and I handle all the tech administration by myself. I don’t have a dedicated marketing person to manage these campaigns. This tool doesn’t eliminate all risk, especially around compliance and complex custom field filters, which I still have to watch closely. But it cuts down the manual grunt work, makes our investor outreach more consistent, and gives me clear visibility on who is engaging with our thought leadership content. That frees me up to focus on higher priority tasks like CRM testing, document backup audits and keeping our deal pipeline data clean. Pros What I like best about UseINBOX is its clean automation and segmentation tools, paired with the auto-resend feature, which fits our investor outreach and thought leadership campaigns really well. I learned the hard way with our placement agent Midwest Capital Advisors not long ago. I sent out our quarterly market outlook newsletter on another platform, but there was no built-in way to re-send to non-openers. A handful of key investors never saw the update, and we lost a chance to lock in a quick follow-up call. That’s the gap UseINBOX fills for me. I can set up segmented groups for active investors, prospective mandates and referral partners, then turn on auto-resend for anyone who didn’t open the first message. I also like the drag-and-drop editor and simple A/B testing. I don’t need anything fancy, but I often tweak subject lines for our banking audience. Last month, I tested two subject lines for our deal flow update going to Lincoln Advisory Group. One version performed far better, and I could stick with that tone for future investor communications. It’s easy to build compliant, professional newsletters without dragging our small team into extra design work. The signup forms and landing pages are handy too. We drop these on our investor portal to collect new prospect contacts, and the new entries feed straight into our segments. I don’t have to juggle separate tools just to capture sign-ups. Since our firm is 11–50 people and I handle all the tech setup by myself, I value that everything lives in one place. It doesn’t overload us with gimmicky features. The core tools — segmentation, automation, auto-resend, A/B testing — solve the exact outreach problems we run into. It cuts down on manual follow-up work, helps our thought leadership content reach more investors, and keeps our outreach workflow consistent. That frees me up to focus on our CRM and deal document compliance work instead of manually chasing people who missed our emails. Cons What I dislike most about UseINBOX is that its automation logic is pretty rigid, and it doesn’t give me fine-grained control over who gets excluded from sequences, which is risky for our investment banking work. A couple weeks ago, I built an auto-resend campaign for our quarterly market outlook update, intended for our placement agent Midwest Capital Advisors and their investor network. I set out to filter out anyone tagged with our custom “active live deal” field, because those investors are already in confidential M&A discussions with us and shouldn’t receive generic blast newsletters. But the filter kept failing to read that custom field reliably. I double-checked the tagging on my CSV, tested a small sample, and thought it was good to go. The auto-resend still fired to three active deal investors. They reached out to our lead banker confused, thinking we were sending mass marketing spam while we were negotiating their transaction. I had to draft a carefully worded apology and loop in our compliance lead, which pulled all of us away from due diligence work for nearly an hour. I also found the landing page and form builder limited for our strict compliance needs. We’re required by our firm’s audit policy to carry fixed, unmodified investment disclaimers on every investor capture page. Last month, I tried building a sign-up form for our thought leadership distribution list to share with Lincoln Advisory Group. I needed to pin the mandatory disclaimer block permanently so no one could alter or remove it. There’s no lock element for page sections here. Later, one of our analysts hopped in to tweak the form headline and accidentally deleted the whole disclaimer paragraph. I happened to spot it during my pre-send compliance review right before we published the link to our investor portal. If that had gone live, it would’ve created a record-keeping gap and triggered questions from our external auditors. Now I’m hesitant to hand landing page access to anyone else on the team, which piles more small edits and checks onto my plate. Review Source Prophet Jack S. Prophet Used the software for: Less than 1 year ### "Tool that Helped me grow my Email list" October 26, 2021 4.0 The fact that I bought a lifetime deal no more paying monthly fees. so this is big and the simplicity of the program. Pros I like the fact that in one place I have form, landing pages, list, and the platform is easy to navigate. so glad I grabbed this deal on app sumo. Cons I do not like that there is no CNAME It could be better if they could give us that option of CNAME. and the lack of polish language. Switched from I found an LTD doing almost the same job so I jumped on it and enjoying it so far. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reasons for choosing UseINBOX I decided to buy Buy both. Review Source Project Manager Used the software for: 1-3 years ### "INBOX email marketing tool " July 8, 2025 5.0 Whether you're nurturing leads or re-engaging customers, Useinbox delivers reliable performance and insightful analytics to optimize your strategy. Highly recommended for businesses seeking efficiency and scalability in their email marketing operations. Pros A simple, convenient system that can manage multiple legislations with a single account. GDPR, CASL, KVKK Cons Useinbox.com offers a powerful and user-friendly automation email marketing solution that streamlines campaign management and improves customer engagement. The platform’s intuitive interface, segmentation tools, and automation features allow marketers to create personalized and timely email sequences with minimal effort. Whether you're nurturing leads or re-engaging customers, Useinbox delivers reliable performance and insightful analytics to optimize your strategy. Switched from [Iterable](https://www.capterra.com/p/143902/Iterable/) Goverment change the policies at the country. Review Source Secretary General Used the software for: 1-3 years ### "Needs to be improved a lot" December 2, 2020 3.0 I think it is not a user-friendly software and needs to be improved a lot. It is my 5th month working at ARMATUR Association and I clearly see its deficiencies as I worked at TIAD and AIMSAD associations in the past and used different software which were more efficient. If I were here at the time of purchase, I would most probably not select or purchase this product. Now I am planning to purchase a kind of CRM designed specifically for associations and use both software interchangeably. Pros I am writing the feedback because of foreign language problem but we fulfilled the survey with my colleague, \[SENSITIVE CONTENT HIDDEN\] (ARMATUR Corporate Communications & Administrative Affairs Responsible) who helped in the selection and purchasing processes of this product, who is the administrator and the main user of this software in our association. She said she likes the e-mail grouping and reporting functions of this software. Cons We send announcements and greetings to our member companies, sectorial stakeholders and sometimes to public institutions by using this software. We also draft and distribute monthly bulletins by using it. First of all, we are not able to resize the images (photos, graphics etc.) separately. They move together with the texts. To sum up, we do not like to be limited by the existing formats and templates. Secondly, we suffer when we want to make attachments (jpeg, excel, word, pdf formats). We are obliged to use HTML format to make it and it creates a different outlook in comparison to the format we use in general. In addition, we are not able to attach files exceeding 3 MB but we generally have to. Thirdly, we make serious problems to use numbering, bullets, bold, italic type of writing styles, fonts, line spacing and etc. We make the necessary corrections but we see that they change when we send ourselves test e-mails. It is very hard to make corrections. We generally do them by rule of thumb and it is really waste of time. Furthermore, there is a saving problem, we often lose the recent changes and restart to make them again. Waste of time once again. Review Source Developer Used the software for: 3-5 years ### "Daily schedule with Inbox without daily work" November 24, 2023 4.0 Pros The fact that Inbox's servers are located in Turkey and thus compliant with KVKK was an important factor for us. The ease of the integration process also made our work easier. Cons It would be nice if the process of integrating themes as HTML was a bit more effective. Switched from [Mad Mimi](https://www.capterra.com/p/140718/Mad-Mimi/) Under Turkish legislation, the newsletter provider is obligated to keep the data within Turkey. Due to this requirement and its technical capabilities, we chose Inbox. Review Source Co-founder / CEO Used the software for: Less than 1 year ### "The best email tool we ever used on our business" December 16, 2020 5.0 I and my team are working in an early stage startup. Everything we need is available in Inbox. Additionally, they have a truly startup friendly team. They have always supported us a lot until today. Pros Super easy. You never lost at INBOX. We already used more than 5 email services in our business and this is the best tool we ever used. Cons The interface could be better. The interface of their larger examples can be more creative. but useinbox, they are not as big as those companies, but I think they will surpass them. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Because Inbox was much easier to use and its price was much better. Additionally, customer support was great. That's why we just passed. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reasons for choosing UseINBOX The biggest reason was price / performance. Inbox is much better than 3 tools in this area. Review Source Kimberly E. Director of Communications Used the software for: Less than 1 year ### "NO use to UseInBOX" April 8, 2024 2.0 I purchased this product awhile ago and just did not use it. At the time of first purchase, I literally had NO IDEA exactly how to create an email that was visually stimulating. Overtime it became possible to use it, but still it has "gremlins." I can't see myself using this much. It's a bummer. Pros The price was extremely affordable for what they offer. Cons The User Interface and User Experience leaves much wanting. Buggy still. I cannot scroll down on my MacBook to see the complete screen material. And though there are quite a bit more templates, they are very basic visually. Basic. Directions are able to be put into English, however the text on graphics cannot. I makes it very difficult to comprehend. Customer service is only email. Today, having a knowledgable BOT just makes sense. Loading is slower than most other apps. Switched from The cost of Mailchimp was too high at the time for not that much better visuals. Review Source Corporate Communication Specialist Used the software for: 3-5 years ### "Very Good" August 19, 2022 5.0 Pros It's a very useful system. Also thanks for being civil society friendly. Cons The reporting system could be better. It may be more convenient to view some results directly on the screen instead of in an Excel file. Switched from Economic reasons and compliance with local laws Reasons for choosing UseINBOX All the features we demand together Review Source Shade O. Coach & Virtual Events Strategist Used the software for: Less than 1 year ### "A Delight!" November 8, 2021 5.0 Easy to setup and use, the multi-brand feature is both convenient and time-saving! Pros First off, the software is extremely intuitive. The newsletters are eye-catching and deliverability is surprisingly high! Cons I wish there were more native integrations with other tools (eg lead capture forms). However, with the newly released webhooks, this really helps bridge the gap in that area! Switched from Much easier to use and I can use with multiple personal brands! Review Source Kabir K. Founder CEO , A Billion People Used the software for: Less than 1 year ### "Value packed software with extreme easy of use" January 20, 2021 5.0 Pros I use many different email software for campaign management, however, INBOX has given me one of the best value in terms of ease of use, cost-effectiveness, and deliverability of emails. It's very easy to setup and uses because of its clean and intuitive user interface. Cons The software can definitely add some advanced features related to email automation. Alternatives considered [SendPulse](https://www.capterra.com/p/146369/SendPulse/) Reasons for choosing UseINBOX Best value for easy of use, deliverability, and cost. Review Source Country Manager Country Manager Used the software for: 3-5 years ### "Excellent software" December 10, 2020 5.0 If there is something asked of you here, the most important decisions of your life will reach you in the inbox and the only way to provide the best answer is the outgoing box.If there is something asked of you here, the most important decisions of your life will reach you in the inbox and the only way to provide the best answer is the outgoing box. If there is a mail in my business life, the business life continues because if there is an inbox, there is life, there is hope, there are surprises, the character who gives you the best message of your life. Pros This is the simplified business world of my life and keys that will give special confidence only to the managers who do their job best, to be in the right place on the screen where you get the keys to do the job best, -mail will definitely go, the sense of creating people, the eye and functionality while looking at it, I need something in this system . This product covers 100% if available. I guarantee everyone. I can't imagine life without it. Cons Nothing I dislike here, everything you want to do is accessible and designed in the right place and everything you want to do is designed for you where you see it, this is the best place for my use and I am determined to never change Reasons for choosing UseINBOX The product I used was a product that provided endless convenience to all kinds of fonts and functional needs I experienced most between 1995-2020, it offered me a solution in my hardest moment when I lived, this special product for me, I have always trusted it like a weapon. Review Source krystal B. Real Estate Marketing and Sales Used the software for: Less than 1 year ### "Inbox is Just what I Needed and I See it Getting Better..." January 15, 2021 5.0 I really needed something to get me back in the game with some of my older funnel users. I just lost touch after the funnel ended and this gave me the perfect set-up to revisit them with eye-catching photos of what they initially were interested in to see if they click and still have an interest so I can reach out to them further. This isn't a new realization...I just didn't have the tool I needed until now. Pros I just needed eye-catching, basic touch emails which this does perfectly. I tried to use Mailchimp in the past along with some other platforms and I have to say that this one is especially easy if you are used to Wordpress Blocks and Templates. I powered through about 6 different, yet similar campaigns today and honestly, I have needed to get these touch emails out during this last year but just haven't found something that worked as easily as this. I am starting to see metrics from my emails and it is exciting to see who is opening them and what they are interested in by the easy to track links clicked. This could make up a lot of lost in transition monies. Cons None really so far. There were a few things that didn't work perfectly for me and I attribute part of that to me not reading it properly in translation but the Support had me going quickly and now it seems to be running smooth...:) Review Source marketing and export manager Used the software for: Less than 1 year ### "preview" June 29, 2022 5.0 capability of sending many emails to many persons simultaneously Pros easy to use and understand. no complication. only thing is missing and that is capability of putting videos in template. Cons convention in using, not complicated to understand how to use, capability of sending emails to many persons no matter what, separating the dead mailboxes from adding rights and not counting the repeated ones. assistance of the support team and answering in short time Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) they were so expensive Review Source Engineer Used the software for: I used a free trial ### "UseInbox Review" December 21, 2021 5.0 10/10 this is a great software that will or can be very useful Pros Cheaper and all features is advance unlike others expensive but less functionality Cons sometimes it loading and have no plugin with website Switched from expensive Review Source Digital Marketing Manager Used the software for: Less than 1 year ### "Very well application" November 18, 2021 5.0 I did managed an e-mail marketing project.its successfull Pros Its very well application. Useful and cheap price. Cons no.Because this application very well and Usefull Review Source Mike D. MD Used the software for: 3-5 years ### "Lovely support team that's always got our back" June 13, 2022 5.0 Pros TBH email marketing platforms are quite similar in what they offer, as is to be expected from a technology that predates the WWW. What makes useinbox stand head and shoulders over other players that i've used is their dedication to providing helpful and fast support. They SHINE here. Cons It would be great to have a default setting for customized fields that lack a corresponding value in the data base Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Support quality and pricing Review Source WWW.ESLSKILLS.COM Used the software for: Less than 1 year ### "Long story short, It's easy to use and gives you all the tools you need." November 9, 2017 5.0 Pros The software is easy to use and gives you different templates. It helps you to have an interaction with your customers regardless of their interests. Besides, customer service is amazing and if you have any problems with the software, you can always count on them. My customers always get the emails that I sent them, and never got a complaint regarding spam folder and more importantly, the price rate is amazing. To me, the price is an important factor. I strongly recommend the company to anyone who wants to start a business. Cons I can't tell, but I think some improvement needed in case of a training program. Even though working with the software is easy and it's almost drag and drop, I am sure there are certain tools that I never used due to lack of knowledge. that's the reason I gave four stars for Ease to use. In general, I like it, I will hold on to the company. Review Source Website Designer Used the software for: Less than 1 year ### "Best for marketing purpose " January 25, 2021 5.0 Pros I have been using MailterLite for a while now but after Inbox moving all my contacts to this, it is easy to set up your account within few clicks and design your personalized newsletter for your subscriber. Highly recommended this deal for email marketers Cons There are some features yet to be released Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Pricing Review Source Co-Fouder Co-Fouder Used the software for: 1-3 years ### "Easy way for an e-mail marketing" November 16, 2022 5.0 Pros UseinBox is an important acompany for my bussines,it is automatically integrated wit İYS.ORG...And the another aspect is the after report Cons I have no suggestions to add the software because it's all aspects are enough for my bussines Review Source Teacher Used the software for: 1-3 years ### "Simply great" January 4, 2021 5.0 Pros Designing tool, report and analysis tools, user friendly. Cons So far nothing. I am happy thank you for everythink. Review Source Research Asistant Used the software for: 3-5 years ### "We are happy to use Inbox" November 26, 2020 5.0 Inbox offers a nice e-mailing service. Nice interface, post email statistics are very useful. There are also rich types of Template. We have used it many times for large and small e-mails, and we are satisfied. Pros It is very nice to have detailed analysis of the e-mail traffic in e-mail submissions. It is also gratifying that they provide free service for up to 500 emails. Cons There seems to be a mess in creating and testing email groups, but you're getting used to it. Reasons for choosing UseINBOX Affordable price and professional interface Review Source ManMohan G. Mentor Used the software for: Less than 1 year ### "INBOX- Convenient with rich features" November 15, 2021 5.0 I have good experience and find the Inbox deliveries better than any other email service Pros 99% delivery in Inbox which help any business to grow faster Cons Automation features need more advancement Switched from Simple, faster and perfect deliveries in Inbox Reasons for choosing UseINBOX Find attractive offer at AppSumo Review Source Aksal Çelik Used the software for: Less than 1 year ### "Perfect Service" October 21, 2020 5.0 we are sedıng our newsletter just ın copule of mınutes every month Pros we are using inbox sınce 5 years and we are so much happy to have thıs kınd of qualıty company that ıs gıvıng thıs kınd of unbelıeveble servıces Cons easy use of admın panel. good prıces and such a fast support Review Source director Used the software for: 1-3 years ### "Effective use for email campaigns" March 1, 2023 5.0 Pros I use UseInbox as an email client which helps my business manage email communication and marketing campaign more effectively. It offers features such as mail templates, ability to schedule emails to be sent later, statistics on usage of sent mails, etc.I like a clean and user-friendly interface, and the ease of use and efficiency of the application. With workflows I can build different scenarios for every of my campaigns and also automate some tasks as updating my contact list.Highly recommended! Cons Nothing so far is problematic about this software. Review Source LP Leonhard P. Geschäftsführer Used the software for: Less than 1 year ### "Great tool but SPAM report only reports hotmail User" February 15, 2022 2.0 Pros Good functionalities: everything you need to send out e-mails. I really liked the tool until I discovered who the spam report works. I hope they change it in the future than I will be also happy to change my rating. Cons Spam report is only based on hotmail users. Only 5% of my users are on hotmail so this a huge issue. I basically will never know when some reports our emails as spam. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.