Explorer Software Shafers

Explorer Shafers

4 / 5 9 reviews

Who Uses This Software?

Small, medium and large service contractors in HVAC, plumbing, electrical, oil and gas service, and specialty contractors.


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Explorer Software Shafers
  • shafers.com
  • Canada

About Explorer Shafers

Explorer Shafers has delivered a complete Service Management and Mobile Office solution that saves its users time and money by automating their entire field workforce. Designed for the Service contactor, Explorer Shafers has become the clear leader in Wireless Mobile Field Service Software. Our dispatching software allows dispatchers to manage field technicians, making businesses more efficient and profitable and also includes GPS and mapping to provide real-time vehicle tracking.


Spotlight_media_placeholder

Explorer Shafers Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Explorer Shafers Reviews Recently Reviewed!

We have proudly been with Shafers since 1992 & have grown & partnered with them thru the years!

May 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has everything you would want or need as relates to heating & air conditioning. They are constantly upgrading their product and implementing user suggestions into their software updates. It can be customized to each users' needs & priorities, and has more features than any one company could probably use. The best attribute that I can say about this software is their tech support is top notch and very responsive. They have worked with us through requests & issues over the years and continue to do so. We have recently began using their mobile platform as well for our technicians in the field. This has helped us to immensely stream line communications & follow ups with our customers which was sorely needed. I would recommend Explorer Shafers product to anyone that is looking for a complete solution to help their heating & air conditioning company grow & change with the times.

Cons: It has so many features & possibilities, that the set up and initial leg work can be tedious. It is not a cheap software program but I imagine part of that is because they continue to invest in research & development in their product to make it better. I also would say that to truly use all or most of the features that is available, it is probably better suited for mid size companies or larger that has multiple office staff workers to take advantage of the program.

Overall: Quick streamlined accurate information. We get info from the field to the office and back to our customers quickly with this software. This also truly helps us to market to specific customers with specific attributes.

My sad experience with Shafers HVAC software

Jan 13, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: I purchased Shafer's system in 2012 and used it for 6 years before finally walking away. It is a feature rich system and I had great hopes of one day fully implementing all its benefits into my company. There was a continual need for tech support. The support team was good but the issues were always there. Every software upgrade seemed to introduce as many bugs as they fixed. The final straw was when the software locked me out claiming I had no authorized access. I called tech support and was told I couldn't get their help until I renewed my support agreement for another year. I said I would pay per incident or per hour and they said that was not an option. The annual fee had risen per year, I dumped Shafer's and went back to my old software and company. Got a software upgrade to latest edition and a 3-year maintenance contract at cheap prices. Don't get caught in their trap, you will regret it eventually.

Pros: Feature rich and well organized visually. Loved the mobile application.

Cons: Only runs with windows. Lots of bugs and high cost for the service agreement. Trouble keeping static IP connection working.

Recommendations to other buyers: There are lots of other choices, don't let these guys get you hooked. It will cost way more in the long run.

Long time Shafer's User

Jan 20, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Cytech has been using Shafer's since 1995, I have used the product for nearly 17 years. We've experienced the transition from DOS to Windows and implemented the Mobile Office throughout our service truck fleet. Having everything incorporated into one product, makes for easy flow and tracking. We utilize most modules and options. Some of the options we do not use are still in need of some updating/work for use within our company. The Mobile Office has been a great addition to our service department. There are a few things that still need to be fixed; such as an invoice retaining the bill to account and/or mailing address once it is sent back to the Back Office, taxes on a commercial service call and allowing service technicians access to history while on standby are a few. Overall we are pleased with the software and the staff is always willing to help work out the kinks.

Explorer / Shafers

Dec 17, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Explorer/Shafers software offers many different modules. One of features that is a big help to our company is that if offers accounting which includes the payroll function. Other modules are dispatch, inventory and flat rate which all work with our mobile devices. These functions help us safe processing time in the back office which is directly reflected back to the bottom line. It takes some time to get the mobiles set up after creating your flat rate pricing scenarios and time for the techs and office staff to get use to using it but our staff really likes it. We have used the program since 2007 and we have really grown to depend on it, and look forward to every update. The Explorer Staff is always willing to listen to new ideas and ready to help with any issues. We made the right choice in choosing Explorer/Shafers.

Overview of Shafers

Dec 11, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been a Shafers user for 4 years now and I like what it's capabilities are, however, not all of the functions work as promised. One is the GPS, it always shows 0-4 MPH when I know that a tech is going 55-65 MPH, also, the crumb trails aren't always available. Some of the drop down features are different than others, which makes ease of use tricky. There are glitches that need to be 'learned' in order to make quick data entry possible. Overall, I like the program, but the training books are outdated and very 'stuffy', making it almost impossible to avoid calling in to support with questions.

product review

Dec 11, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall we are pleased with the product. There are a few things that we have been waiting on that needs to be addressed that seem to be taking some time. But overall we are happy with the capabilities it offers.

Explorer Shafers

Dec 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Shafer's for almost 20 years now. It is great that everything in incorporated into one product. Accounting, Dispatching, Quoting, Maintenance Agreements. You can create marketing campaigns and email reminders. Our service technicians have the mobile product in their trucks and they are able to see complete service history and print invoices from the field.
Great Product and the staff is always wonderful to work with!

New user of mobile office

Dec 01, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a longtime user of Shafers Software and are very pleased clients. We recently added the mobile office for our 6 technicians. It dispatches, invoices, imports into payroll, etc. It makes available to the tech in the field all the years of customer history. It will definitely benefit our customer service and profitability.
The downside is the learning curve for the technicians. And there have been some network frustrations, but the software is meeting our expectations
The best thing is the Shafers support team and their response time. The Shafers techs even calls our techs in the field to help train them.

Old out dated software

Nov 11, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Not reliable deal with a problem everyday cost me an extra hour a day makes job harder