# Explorer Shafers Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Explorer Shafers Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/159688/Explorer-Shafers/alternatives --- # Explorer Shafers Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 14, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Explorer Shafers ## What is Explorer Shafers? Explorer Shafers has delivered a complete Service Management and Mobile Office solution that saves its users time and money by automating their entire field workforce. Designed for the Service contactor, Explorer Shafers has become the clear leader in Wireless Mobile Field Service Software. Our dispatching software allows dispatchers to manage field technicians, making businesses more efficient and profitable and also includes GPS and mapping to provide real-time vehicle tracking. ## What is Explorer Shafers used for? [Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[HVAC](https://www.capterra.com/hvac-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$8000 One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Explorer Shafers?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.explorer-software.com&name=Explorer Shafers) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Explorer Shafers 4.0 (11) VS. [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price CA$8000 One Time Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (11) Ease Of Use 4.6 (1,380) Value For Money 3.8 (4) Value For Money 4.4 (1,184) Customer Service 4.1 (11) Customer Service 4.6 (1,333) ## Explorer Shafers alternatives Highest Rated [4.7 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month [4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month [4.4 (95)](https://www.capterra.com/p/129634/Synchroteam/reviews/) Starting price $49.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Billing & Invoicing Create, manage, and send invoices or bills to customers Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contract/License Management Track, store, and access client contracts or licenses CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Explorer Shafers 22 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Create, manage, and send invoices or bills to customers Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Manage sending personnel and resources to a site as needed Digitally sign online documents System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Monitor product stock levels Track and manage inventory levels to maintain proper supply Manage and track all job information and associated tasks Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Generate quotes or estimates for customers Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Oversee technicians and track their assigned work orders Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 3.8 (4) Basic CA$8,000 One Time Value for money 3.8 (4) 3.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (11) 4.1 Based on 11 reviews ## User reviews Overall rating 4.0 Based on 11 reviews Filter by rating 5(4) 4(5) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent Guido W. IT technician Insurance ### "Perfect organizer for insurance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2019 I used to have a part time job working on a home insurance company. It was easy to use the product (I learned in something like 2 days) and really helpful. Pros Explorer Shafers helped me to keep track of all the products that were in every home I managed in the insurance company. Our technicians were always on the field but the vans had different replacements for different versions of products. So ES helped us to save all the customer information. Cons There's no "smart" integration with some products. It will be great if the app recognizes when something stop working. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Dave K. president Consumer Services ### "25 plus years with Shafers maybe one of the first clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 14, 2018 looking forward to another 25 years . Pros Easy to use for my staff , runs with zero glitches.nice full screen for dispatching and tracking techs Cons would like customer support billed hourly not with yearly subscription although i understand its part of business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Bryan H. Service Manager Consumer Services ### "We have proudly been with Shafers since 1992 & have grown & partnered with them thru the years!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2017 Quick streamlined accurate information. We get info from the field to the office and back to our customers quickly with this software. This also truly helps us to market to specific customers with specific attributes. Pros This software has everything you would want or need as relates to heating & air conditioning. They are constantly upgrading their product and implementing user suggestions into their software updates. It can be customized to each users' needs & priorities, and has more features than any one company could probably use. The best attribute that I can say about this software is their tech support is top notch and very responsive. They have worked with us through requests & issues over the years and continue to do so. We have recently began using their mobile platform as well for our technicians in the field. This has helped us to immensely stream line communications & follow ups with our customers which was sorely needed. I would recommend Explorer Shafers product to anyone that is looking for a complete solution to help their heating & air conditioning company grow & change with the times. Cons It has so many features & possibilities, that the set up and initial leg work can be tedious. It is not a cheap software program but I imagine part of that is because they continue to invest in research & development in their product to make it better. I also would say that to truly use all or most of the features that is available, it is probably better suited for mid size companies or larger that has multiple office staff workers to take advantage of the program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC David C. President Consumer Services ### "My sad experience with Shafers HVAC software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 January 13, 2017 I purchased Shafer's system in 2012 and used it for 6 years before finally walking away. It is a feature rich system and I had great hopes of one day fully implementing all its benefits into my company. There was a continual need for tech support. The support team was good but the issues were always there. Every software upgrade seemed to introduce as many bugs as they fixed. The final straw was when the software locked me out claiming I had no authorized access. I called tech support and was told I couldn't get their help until I renewed my support agreement for another year. I said I would pay per incident or per hour and they said that was not an option. The annual fee had risen per year, I dumped Shafer's and went back to my old software and company. Got a software upgrade to latest edition and a 3-year maintenance contract at cheap prices. Don't get caught in their trap, you will regret it eventually. Pros Feature rich and well organized visually. Loved the mobile application. Cons Only runs with windows. Lots of bugs and high cost for the service agreement. Trouble keeping static IP connection working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Esmeralda G. Office Manager ### "Long time Shafer's User" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 20, 2015 Cytech has been using Shafer's since 1995, I have used the product for nearly 17 years. We've experienced the transition from DOS to Windows and implemented the Mobile Office throughout our service truck fleet. Having everything incorporated into one product, makes for easy flow and tracking. We utilize most modules and options. Some of the options we do not use are still in need of some updating/work for use within our company. The Mobile Office has been a great addition to our service department. There are a few things that still need to be fixed; such as an invoice retaining the bill to account and/or mailing address once it is sent back to the Back Office, taxes on a commercial service call and allowing service technicians access to history while on standby are a few. Overall we are pleased with the software and the staff is always willing to help work out the kinks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Brian L. Operations Manager ### "Explorer / Shafers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 17, 2014 The Explorer/Shafers software offers many different modules. One of features that is a big help to our company is that if offers accounting which includes the payroll function. Other modules are dispatch, inventory and flat rate which all work with our mobile devices. These functions help us safe processing time in the back office which is directly reflected back to the bottom line. It takes some time to get the mobiles set up after creating your flat rate pricing scenarios and time for the techs and office staff to get use to using it but our staff really likes it. We have used the program since 2007 and we have really grown to depend on it, and look forward to every update. The Explorer Staff is always willing to listen to new ideas and ready to help with any issues. We made the right choice in choosing Explorer/Shafers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Darell C. Service Manager ### "Overview of Shafers" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 11, 2014 I've been a Shafers user for 4 years now and I like what it's capabilities are, however, not all of the functions work as promised. One is the GPS, it always shows 0-4 MPH when I know that a tech is going 55-65 MPH, also, the crumb trails aren't always available. Some of the drop down features are different than others, which makes ease of use tricky. There are glitches that need to be 'learned' in order to make quick data entry possible. Overall, I like the program, but the training books are outdated and very 'stuffy', making it almost impossible to avoid calling in to support with questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC gail c. owner ### "product review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 December 11, 2014 Overall we are pleased with the product. There are a few things that we have been waiting on that needs to be addressed that seem to be taking some time. But overall we are happy with the capabilities it offers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Connie C. General Manager ### "Explorer Shafers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 11, 2014 We have been using Shafer's for almost 20 years now. It is great that everything in incorporated into one product. Accounting, Dispatching, Quoting, Maintenance Agreements. You can create marketing campaigns and email reminders. Our service technicians have the mobile product in their trucks and they are able to see complete service history and print invoices from the field. Great Product and the staff is always wonderful to work with! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sandra W. Owner ### "New user of mobile office" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 1, 2014 We are a longtime user of Shafers Software and are very pleased clients. We recently added the mobile office for our 6 technicians. It dispatches, invoices, imports into payroll, etc. It makes available to the tech in the field all the years of customer history. It will definitely benefit our customer service and profitability. The downside is the learning curve for the technicians. And there have been some network frustrations, but the software is meeting our expectations The best thing is the Shafers support team and their response time. The Shafers techs even calls our techs in the field to help train them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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