Who Uses This Software?

Sales Leaders and Managers, Sales Enablement Teams


Average Ratings

52 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person
  • Support
    Business Hours

Vendor Details

  • Outreach
  • outreach.io/
  • Founded 2014
  • United States

About Outreach

Outreach is a Sales Engagement Platform that makes your team's communication workflows faster and reveals performance insights that makes your team more effective at selling. Sales teams can execute playbooks that combine email, voice, and social against thousands of prospects a month!


Outreach Features

  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

Outreach Reviews Recently Reviewed!


Excellent Email Tool

Jun 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how simple it is to create and edit the sequences. As a sales person who sends a lot of outbound emails, it's very important to have a tool that makes it as simple as possible to create new sequences and Outreach is the best there is.

Cons: Sometimes when you go to put a lead in another sequence, it won't allow you to do so for several hours if they have already been put in a sequence. I wish that you didn't have to wait as long between the two. For example, right when a new lead comes in, we have an automated email that is kicked out to them. After that email is sent, I have to wait several hours before putting them in another sequence to get them scheduled. There needs to be shorter wait time between the two.

Really cumbersome product. Huge learning curve

Jun 05, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The idea of outreach.io is cool, but the software is so hard to use. Very convoluted process and it is almost counterproductive how hard this is to use. Customer support team is really responsive though.

Cons: Slows down your workflow because the learning curve is so steep. Really difficult to create your sequences and execute steps.

Overall: I guess the benefits would be to make more calls/emails in a more streamlined process, but I haven't had the chance to see this yet.

Outreach is incredible

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used outreach for almost 2 years now and I have loved every second of it. I can easily make sequences and track who opens an email and when they did it. It really has helped my prospecting skills.

Cons: There are very few cons to this software. The only con would be that the sequences occasionally don't stop when there is a reply.

Overall: Great software. I would recommend it.

Very powerful software. Great integrations with SFDC and Gmail as well that make it super easy .

Jun 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outreach can do a TON. Being able to import a list of leads and have relevant info show such as title, last contact, etc.. is an amazing time saver when trying to make sure you're list (csv, sfdc report, etc..) is 'clean' and good to go.

Being able to call directly through the platform is a huge time saver as well. All of the reporting around your sequences is a huge win. I will go through all of my sequences once every week or so to see what's doing well, what isn't, and tweak to optimize performance. There is a huge amount of data you can use to compare yourself to others, measure the efficacy of your outreach, and collaborate on best practices with team members. Over all Outreach is a huge win and is very well integrated with every one we use from a customer facing team perspective (gmail, sfdc, Linkedin)

Cons: Outreach feels like they are probably an engineering first design second kind of company. I say that because their software can do SO MUCH, but it's not always intuitive how to do specific things. It has taken me awhile to get fully up to speed on some of the tips and tricks that really make outreach awesome.

This is barely a con, more so just a training or user experience comment. Outreach can do so much it'd be tough for them to make every little feature super easy to find and obvious.

Perhaps some more specific live onboarding/training would be helpful as well.

Overall: Outreach makes it so easy to meet that crucial nexus point in sales of volume + quality of messaging. Being able to have measured feedback on how well your emails are received means you can keep tweaking until you get open and response rates as high as possible. It makes me faster as a sales rep and more data driven as a team.

Changed the way I sell

Jun 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The sequences. Clients are able to request a demo at 2 am and receive an automated email at 2:01. Very personable feel and touch to the emails.

Cons: Hard to set up the sequences within salesforce and tag the correct one. That requires a technical resource but other than that most of it has been very intuitive and easy to implement.

Outreach maximizes the efficiency of our Sales Team and allows us to close more business.

Jun 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The sequencing is the biggest value-add for us it allows all our leads to be contacted right away with an automatic email. Nurturing old leads is really easy and each rep can easily create and deploy sequences when they are outbounding leads.

Cons: I wish that outreach had a calendar feature that would allow us to use outreach instead of two different software. That would complete the picture for us.

Overall: We are able to maximize time and be more efficient as a sales team. We can see what emails work and get responses to replicate across the team. We close more deals!

So far, hectic and unorganized.

May 15, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support

Pros: Provides a way to send out email sequences in batches and automate this process for the SDR function, which is helpful.

Cons: Even after doing both university trainings, there are certain aspects that are not intuitive. For example, I created a clone of a sequence to make updates (because the article on clones says this is a good way to do that specifically), and my updates ended up changing the original sequence. We've had prospects randomly go into different stages, and it's just clunky overall.

Manage a sales team that uses Outreach daily, very effective for email sequencing to large groups.

May 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to collaborate on email templates. Loading of contacts & email addresses is seamless. Sequencing of multiple emails to large groups increases efficiency. Connected to Salesforce, very few complaints.

Cons: Limited ability to report on & export certain information, such as everybody who has responded to any email campaign. Initial account setup was a bit tedious.

Overall: Lower cost of customer acquisition, time savings on sales email outreach.

Outreach with Outreach

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Before onboarding the tool, I was keeping track of my cadence (i.e. when to email, when to call, when to linkedin message) in an excel sheet. Outreach provided the platform for me to build my sequence/flow, add prospects daily, and it tells me what I need to do that day.

Cons: Not many cons. I'd like for reporting to be a bit easier to understand, but that's why we have Salesforce, right? They build new features all the time. Very few cons.

Phenominal way to keep on top of hottest contacts

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tracking capabilities along with being able to organize and execute tasks by sequence. Great way to reach out to hottest contacts. In addition great way to ensure you don't double down on sequences with the same contact.

Cons: The tool is so complex it can be difficult to master at first. It will take about 2-3 months of daily use to master importing, and executing multiple sequences.

Capterra-loader

Excellent sales engagement platform, would highly recommend.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outreach has an incredible product and excellent customer success team. We have been working with Outreach for the last 2 years, and will likely continue for many more. Almost our entire company uses Outreach on a daily basis, and it's UX is excellent. Their product team is consistently working to expand features that customers want.

Cons: In order to keep things simple, Outreach has limited flexibility with reporting. To get the data we need, we export all our data into another analytics platform. That said, we use Outreach on such a large scale that this likely wouldn't be a problem for most sales teams.

Capterra-loader

Terrible customer service. Great product.

Apr 02, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Wow, its an amazing product. I really enjoyed using it and it did win me alot of business. Alot of automated tasks which was amazing. Also their email management and manager permissions was incredible. Overall really simplified my teams day.

Cons: If you are a small company... expect to be treated terribly. We got random bills, and NO response from billing or their cusotmer support. You would get the runaround all day long. Seriously terrible experience even caused one of my employees to lose morale which isn't ultimately all Outreachs fault, I will take some accountability... but she wasn't getting her job done and couldln't get replies from Outreach. She was the manager supposed to control how many seats we had and manage costs... With an unresponsive team and random invoices with no explaination it became discouraging.

I would highly recommend using the product if their sales team was ethical and their support would RESPOND. We got way overbilled and cancelling the account was even a hassle.

Overall: I really enjoyed the software, what a great product. My first salesman was amazing, but as they scaled, we became a small account to them and really got treated like it. Stay away if you are looking for a great vendor experience, but if you are looking for a great product with great automation tools and email sequences... Outreach was the best we could find.

Does everything it needs to, but isn't user friendly.

Mar 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Auto-populates information on company as well as competitors of a company that one is prospecting all on one page.

Cons: Doesn't link smoothly with Salesforce. I end up refreshing the same page at least 3 times per day in order for Salesforce and Outreach to link, so that I can save my notes and/or updates. Horrible. Wastes so much time. I literally can't do anything about it.

Overall: Prospecting, recording calls, emailing, follow ups, research.

Once trained, easy to use and necessary to keep track of prospects and sales cycle.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Acts as a personal checklist and hold you accountable to touch each of your prospects as often as necessary through the sales cycle.

Cons: The sequence feature can be tough to nail down--takes a good amount of training. I also wish there was a feature to merge contacts that have the same email address.

Has it's hiccups, but works great!

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple to use, the sequences are awesome and make prospecting pretty simple and keeps users on top of their leads.

Cons: The Salesforce integration has it's ups and downs, but overall everything works great and our marketing department loves it.

Very helpful for prospecting cold leads.

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it allows me to constantly contact 10X the number of people that I normally could. Very helpful!

Cons: There have been issues with dropped calls and audio quality. Also, it's a little difficult to work out the correct timing of sequences.

Overall: It helps to make more appointments to close sales.

Great way to start campaigns

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great way to start campaigns. We use this everyday in the office to work on various campaigns for leads.

Cons: not really major but it would be nice to export some of the graphs that it populates. other than that everything seems to work fine.

Overall: capture leads

Outreach was great for us. It really helped us automate the first steps in our sales process.

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Used in conjunction with salesforce, it was really easy to set up sequences. It made it really easy for me to enforce consistent processes around our sales follow-ups.

Cons: Not much! One small thing was with custom fields in Salesforce being sync'ed up with outreach. We used some custom fields that, when imported into Outreach, showed up as something like "Field 1" and "Field 2". That made it challenging to understand what prospect you were looking at.

Overall: Automated our response to leads. This used to be really tedious for us. It also allowed us to have a more consistent lead response process in general between emails and calls.

Good Dialer, but not a Salesforce replacement

Jan 10, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I really like the dialer option that Outreach has. Very easy. Good call quality. works wirelessly and right through the computer or can route to a mobile phone.

Cons: I don't like that they try to replace sales force for prospecting. I wish they had a native plug in to sales force so that everything was in the same window. Call tasks also don't show the notes of the call without clicking in, which makes it alot of extra clicks. Last thing is outreach doesn't recognize opportunities in Salesforce so you have to find the contact in open opportunities in order to log a call or email through the side panel. kind of clunky in its use but it looks great on the outside.

Capterra-loader

This is great for a small business

Dec 21, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The software is easy to use. It consolidates a lot of the systems we had in place. I liked how you could prioritize the leads.

Cons: The thing that I didn't like was that our SDR team could only see up to 100 leads at a time. As a company, we spend a lot of money on marketing and generate a lot of leads. There were a lot of leads being neglected because it was hard to prioritize different leads. After a few months, we had to change to another provider that was able to accommodate our lead volume and were also able to prioritize each lead based on their activity.

Outreach is ideal for sending out automated email campaigns, tracking email responses and data.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really love the ease of sending out mass emails through this software and tracking responses and automating the sequence. It's ideal for Business Developments and reaching out to a large amount of people at once while making sure they are being followed up with accordingly. The automated sequences are easy to set up and schedule.

Cons: Sometimes it's a bit difficult to identify an issue when an email sequence isn't working accordingly, but customer service is always quick in helping resolve the problem so you can resume work.

Outreach is the best email automation tool on the market.

Nov 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing that I like most about Outreach is that it is aimed to increase conversion rates. The feature that I like the most is the reporting tool. It allows any manager to look into conversion rates of email templates and really dive down to see what is working and what is not.

Cons: The thing I like least about the software is that it seems to work better for an outbound team that primarily works with sequencing. It is a little more difficult to use from an inbound perspective that has more one-off interactions with prospects.

We evaluated all of our sales technology and explored new ones, including a big trial with OutReach.

Oct 23, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's got a lot of bells and whistles. Anything from the weather, to company insights, to call success tracking - are all included right in the main view. Some people may like that, but our team found it overwhelming.

Cons: It's a little much. All the functionality is there, but it feels like it tried to do too much for what it is. Maybe it was just our team, but it was overwhelming.

Overall: Again - it does an awful lot for a sales enablement platform. It was just a little much for our team with our goals.

Capterra-loader

The best outbound sales platform, period.

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this software is so heavily focused on outbound sales. This isn't marketing software that you can adapt to sales, this is software created and built for sales organizations. That fact is very obvious in the way they implement their features.

Outreach always leads the way in terms of feature innovation, and they continue to offer the best outbound email settings to truly automate your process. You can drop 1000 prospects into a sequence, throttle it to send 100 per day, set it to resume OOO replies after a few days, and set it and forget it. Just set up a schedule, make sure you exclude national holidays, and you don't have to touch it ever again.

Something they also do better than anyone is their task management. I frequently have a task as a step in a sequence (I.e. Connect with the person on LinkedIn), and when a prospect hits that stage it creates a task in the system. This happens hundreds of prospects at a time, but when you start your tasks it takes you into this workflow that lets you call/email/take notes on the action and just click next to take you to the next one. Really lets you get in the flow, and is an amazing tool for inserting a manual task into a sequence that you can still get through quickly.

Some examples of awesome features include:

1) Auto resume OOO
2) Fallback text in the templates
3) Automatically skip holidays
4) Phone call integration so you don't have to leave the app

Cons: I don't know that there are any cons. The only one that I can imagine is that when you start fresh on the system, the interface can be a little bit daunting. There are actually a lot of settings, and if you don't understand the hierarchy or what you use for what, it can get very complicated.

Thankfully they have good customer support and a LOT of good documentation, so it's not that bad if you spend some time learning it.

Overall: This software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package.

Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage.

This program is an absolute disaster. It should be illegal to make a product this bad.

Sep 29, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: The ability to call extensions directly without having to dial them in. Having clear steps in a sequence of what to do is helpful.

Cons: The program frequently crashes, drops calls, fails to save data, freezes, provides terrible audio quality, fails to sync with Salesforce, becomes dysfunctional. Forces you to refresh tabs regularly. Fails to connect to headsets, muddles audio at times as well.

I can't imagine prospecting without Outreach - I can never go back! I absolutely love it.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it makes automated emails personal to my prospects. The ease of use, intuitive design, and supportive staff make being an outreach user a pleasure.

Cons: The only con for me is that the smart views are not as user friendly as the rest of the application.

Excellent way to manage your workflow and customer engagement!

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to manage my 80% of my work day from a single browser window. Allows me to be more efficient and effective, with information available at a glance.

Cons: Email formatting options are very basic and could use some enhancements to catch up to other services.

Outreach.io is by far the most effective prospecting tool I've ever seen in my sales career.

Sep 13, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tool allows me to focus on selling rather than putting strenuous amounts of effort into old school 'phone book selling methods.' I can create campaigns based on a decent set of assumptions and some basic logic and realize real results within 24-48 hours of the first messages going out.

Cons: I had to deepen my understanding of Sales Operations, Data Management, Reporting, and Direct Response messaging to get repeatable and scalable results. But, it's completely transformed the way I prospect and I know feel like I have an unfair advantage at almost any company I go to in the future.

Overall: 8-10x increase in meetings with qualified prospects with 20% of my town now spent on prospectign and 80% spent in front of customers.

Outreach legitimately works

Sep 13, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting and sequence timing. I can choose the best sequence for each account I am targeting and allow the prospect to be touched a dozen times.

Cons: It's a little confusing at the beginning how it all works. I had to do a training with customer service 1 on 1 to figure it out. But they have excellent customer service.

Overall: More sales

Outreach is the finest email marketing automation platform I have ever used, regardless of price.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use in conjunction with Salesforce.
- Sequences are the way I think about communicating with customers now!
- Integrated sidebar
- Ease of uploading new prospects
- Email scheduling intelligence
- Daily Outreach email updates
- Much more...

Cons: Continue to improve the email editor. The features are of a good quality but I often have erroneous formatting issues, like hitting backspace and it overwrites words or does not perform as anticipated. I've had font and size issues in the past. I usually draft my emails in Word to avoid this then copy/paste to Outreach.

Overall: I think about email communications in a different way now that I have used Outreach. It's a game changer!

Outreach helps me organize my entire work day. Gives me relevant information and saves me hours .

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: UI is great. Everything is sleek and easy to use. Tiles are easy to customize and users can create their own personal layout that fits their needs.

Cons: Performing some actions in extremely large quantities can be a hassle, but not too bad. If I could display 500 or more prospects on one bulk import page, that would be a nice function.

Excellent, when it works

Sep 06, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I appreciate that it is compatible with outlook and tracks all emails that I send, even when not involved in a sequence.

Cons: Many bugs with the product, causing it to be unresponsive. Unable to complete any work tasks during this time

Helped streamline my day

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tasks and email tracking make a big difference in achieving targets. Helps make sure you keep on top of your day to day as well as those reminders for things in the future that sometimes slip your mind

Cons: lack of integration with Linkedin which means it can be time consuming to manually input prospects. the ability to at least scrape names and titles would be much better.

Overall: better work output and insight into prospects

Easy, affordable, and effective

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use to the system. There are some cool bells and whistles, but really it does what it needs too, makes it simple, and puts the flashy stuff on reporting. (the "so what")

Cons: The only thing I could see as a downfall is the search-ability. I wish that the search could include more filters so that you could easily sift down a group of prospects to send too.

Overall: Any sales or marketing groups!

So far great-tool, still Newbie learning more weekly, helpful to streamline prospecting, indeed! :O)

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Templates and Sequences easy to add one-off info on the fly to customize responses...Luv Tasks Dashboard and easy to make follow-up Tasks/Call-backs...view into Open/Clicks is great to prioritize Leads and gain insights to interests

Cons: ...hmm, pain to deal with Duplicates in SalesForce (Our fault for such a Duplicate-ridden database, bah!)...not real-time database updates to Outreach is a time killer...Nice to have Header Prompting an Opt-Out with date but not including the Year is sub-optimal...some tasks Imperva wants requires going back to Salesforce to populate instead of being Integrated (working in 2 Databases is time-killer)

Overall: Faster Access to move Prospects down the Lead-Path-Funnel

Outreach makes tasks and automated email EASY

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part about Outreach.io is the easy to use on and off functionality of the toggles to turn a campaign on or off and easily opt out a prospect.

Cons: There should be a way to throttle by company to prevent emails from being flagged by mail servers, not just entire sequences.

Overall: Automation

Easy to use, gives the full picture for prospecting

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use - having Outreach to manage my tasks is a real time saver. The fact that they are also able to tie in features like being able to see all the account info in one place, seeing when people open your emails, etc is awesome too because I don't have to keep switching between outreach and my crm.

Cons: 1 feature I wish it offered for the Account Based sales orgs would be the option to notify us when an entire account has finished all sequences, as opposed to when a sole contact has finished.

Using Outreach is like being a manager of a 100 person team

Sep 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes my life as a sales professional really easy and it gets me into the prospect accounts that I can't get into otherwise. It is like having a 100 person team at your disposal, who never sleep, who never forget nor make any errors.

Cons: The personalisation for EMEA is still a massive pain, and it take me a lot of time, to personalise in accordance to the different geos that we cover. Special characters, when uploading a list, need to be revised manually. So if you are working with a list of 500 people, it takes a whole lot of time to edit it :(

Overall: Saved me a lot of time

My top sales automation tool!

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly. I love the fact that Outreach has clone button where it saves me tonnes of time from re-creating a template.

Cons: I would prefer that Outreach has a folder system where I can store different templates neatly in different folders.

Overall: It helps me to enjoy my time off as my 'email campaign' is still working hard for me. Outreach email campaign is game changer and best-kept sales secret.

It's my go to for all prospecting activities.

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The templating and sequencing features allow for significant automation. It lets us focus on the really important, customized outreach the job requires instead of getting bogged down in the minutia.

Cons: Every once and awhile something will break for an hour or two. We've gotten to the point where we rely on it so much if anything goes wrong, huge issues ensue.

Life Changing Technology

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to ensure clients are being touched and the knowledge of knowing when and how often they are viewing the emails sent

Overall: the ability to keep tasks in line and know if customers have viewed emails/links/documentation

Very easy to use, powerful for prospecting and automation efforts

Jul 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, great support, and gets the job done. They have a great team that consistently goes above and beyond to help you out when you necessary.

Cons: It would be helpful if the dashboard provided more granularity. For example, what time of day yielded best results? Did length of email correspond to open and response rates? Etc.

A blessing to Sales that allows them to send email sequences without relying on Marketing

Jun 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Outreach allows Sales to continually follow up with leads via email sequences without the necessity of manually sending out each and every email. It's a time saver.

Cons: If you have mandatory fields that are attached to certain lead statuses, you really need to make sure the Outreach setup is accurate. Otherwise, it's very easy to lose data integrity.

I live in Outreach. It's one of the top two tools I use everyday - can't live without it!

Feb 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -ease of use
-support team help

Cons: -the integration with gmail and salesforce lags a bit

Overall: My experience with the tool overall has been top-notch, I attribute a fair amount of that to the Outreach support team - they are exceptional. Response time is fast and they hop on calls when it's necessary to quickly troubleshoot what I'm trying to accomplish and how to get it done. I use Outreach for all of my inbound and outbound outreach to prospects.

Mar 06, 2018
3/5
Overall

Feb 27, 2018
5/5
Overall

Feb 05, 2018
4/5
Overall

Jan 25, 2018
5/5
Overall

Oct 12, 2017
4/5
Overall

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Jun 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Dec 17, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support