--- title: "CXONCLOUD Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CXONCLOUD Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/159707/CXONCLOUD/" page_type: "product" language: "en" --- # CXONCLOUD Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CXONCLOUD ## What is CXONCLOUD? CX stands for customer experience. CXONCLOUD is a purpose-built software to firstly understand customer expectations & experience to personalise marketing to drive repeat & referral business: - AUTO-ANALYSE CUSTOMER FEEDBACK - AUTO-RESPOND TO CUSTOMER FEEDBACK - IDENTIFY HAPPY CUSTOMERS - MANAGE NEGATIVE EXPERIENCES - DRIVE LOYALTY MARKETING - PERSONALISE REWARD PROGRAMS - PROMOTE CUSTOMER ADVOCACY - FOCUS ON REPEAT BUSINESS - RUN REFERRAL MARKETING All of the above in just simple clicks. ## What is CXONCLOUD used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £49 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CXONCLOUD?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cxoncloud.com/&name=CXONCLOUD) ## CXONCLOUD Overview Updated August 2026 AI summary CXONCLOUD supports small businesses looking to strengthen customer loyalty and engagement through integrated CRM, campaign management, loyalty programs, and rewards tracking. With tools for customer segmentation, multi-channel communication, and analytics, it enables businesses to manage memberships, promotions, and referrals. Deployment options include cloud, web, and mobile, with native integration for Shopify and support for multi-channel marketing efforts. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CXONCLOUD 5.0 (3) VS. [4.3 (6,994)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price £49 Flat Rate, Per Year Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.2 (10,486) Value For Money 5.0 (3) Value For Money 4.3 (6,523) Customer Service 5.0 (3) Customer Service 4.1 (5,832) ## CXONCLOUD alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (266)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,499)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) ## FAQs about CXONCLOUD Overview ### What company size and specific industries is CXONCLOUD built for? CXONCLOUD is designed for service sellers, event sellers, brick-and-mortar businesses, and e-commerce businesses. It fits tradesmen, trainers, e-learning providers, home services, meetups, seminars, webinars, retail, real estate, restaurants, salons, spas, and Shopify-based stores, making it suitable for small to mid-sized companies in these sectors. Features and Usability ### What are the key features of CXONCLOUD? CXONCLOUD offers CRM, customer database, customer profiles, and customer history for managing customer records. It also includes campaign management, campaign segmentation, email marketing, SMS marketing, and multi-channel communication, plus real-time analytics, reporting, feedback management, loyalty program tools, and customizable forms and reports. Integrations ### Which third-party tools and platforms does CXONCLOUD integrate with? CXONCLOUD connects natively to Shopify. Getting Started and Support ### What training and onboarding options does CXONCLOUD offer? CXONCLOUD provides live online sessions, webinars, and videos to help teams get started. Live online sessions and webinars support guided instruction, while videos offer self-paced learning and reference material for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does CXONCLOUD offer? CXONCLOUD provides Email/Help Desk support for customer inquiries and issue resolution. The catalog lists this as the available support channel, and no reviewer feedback is available to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 1,802 Customer Loyalty reviews Capterra data shows that buyers of Customer Loyalty software rank the following features as their top priorities: - **Loyalty Program** (**43%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**50%**) CXONCLOUD supports all three of the features reviewers rate most important: Loyalty Program, Rewards Management, and Third-Party Integrations. This coverage gives businesses one system to run loyalty initiatives, manage customer rewards, and connect with other tools across their tech stack, helping businesses improve retention, deliver more consistent customer experiences, and track loyalty efforts more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Campaign Planning Plan and strategize marketing campaigns CXONCLOUD 57 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic £49.00 Flat Rate,Per Year Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SA Sangeetha A. Director Consumer Goods ### "Cx on cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2019 Pros It's ease of use. The fact that you cab reach out to your entire database in one click. Cons Sometimes the updates require a better data connection Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GS Ganga S. Founder Health, Wellness and Fitness ### "Ideal for service providers " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 15, 2019 Tracking customers and sending announcements to all parties involved without hm Pros Collating customer data and seeking objective reviews for services. Helps build database and have a system for feedback collection and quality review Cons Most customers ignore the feedback emails or fail to check for prolonged periods.. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PG Padma G. Founder - Practitioner Health, Wellness and Fitness ### "A boon for solo entrepreneurs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2019 As a solo entrepreneur, managing my customers, keeping them happy, investing a fortune on multiple apps/software on customer experience was a nightmare. CXONCLOUD is an all in one app pretty much like my assistant. I invest less time and money on customer experience but with a lovely result - I see a lot of happy customers and get a lot of referral from them. Pros \- Engaging with your customers in just clicks - Manage booking and feedback in one place - Referral Scheme - At your fingertips - saves a lot of my time and money in managing my business. Cons None actually. It just fits perfectly for my business. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.