Who Uses This Software?

We provide service to many different industries including: Healthcare, Real Estate, Insurance, Banking, Finance, Home Improvement, Home Services and Energy.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AuguTech
  • www.augutech.com/
  • Founded 2010
  • United States

About AuguTech

We offer the most effective cloud based Predictive Dialer Software available. Includes predictive dialing, progressive dialing and preview dialing processes. Award Winning Technology from Augutech can greatly improve both your marketing effectiveness and the overall growth of your business. The automated dialing process allows you to reach more customers faster either through direct contact or voicemail. FREE trials available. Augutech is an industry leading Outbound Call Center Platform.


AuguTech Features

  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

AuguTech Reviews Recently Reviewed!

My experience has been overall very good.

Sep 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Specific that it can make 400-500 dials, therefore allowing me to speak with more potential customers.

Cons: Reaching a customer person is a challenge, when I call it becomes voicemail maze. However when the person is reached they are very helpful.

Overall: Reaching more potential customers.

Excellent small company that treats each of its customers is if they are their only client.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Completely cloud-based solution that does not require any local hardware or special Internet connections (LDT1, ISDN, ect).

Cons: Fairly rudimentary and basic in its design, there is no print feature for leads and that is a significant problem. When the lead button is pressed it should also prompt for a print screen to be sent to your printer so you do not lose the lead. At bare minimum, all leads should be sent into a special queue that is accessible in the administrator's portal. When a broker loses a lead it takes 30 minutes to track it down if we can find it at all.

Overall: This software allows us to compete with much larger companies that can afford sophisticated predictive dialing systems. Our previous provider cost for the hardware and then a year for support. A lot has changed in the days of requiring LDT1 line in the long distance that goes with it. Most companies now offer a cloud-based solution which is measurably less expensive than 10 years ago. The number one benefit of this program is that it allows our brokers to be selective on who they want to do business with not beg prospects to do business with them. By being able to contact hundreds of people a day our brokers can choose from the low hanging fruit and not have to "beat up" every prospect that answer the phone. If a person is interested in our products and services, our brokers are there to talk to them. If not, the dialer find someone who is. The absolute best part of working with Augutech is access to Gareth :) - best tech support guy ever

Vendor Response

by AuguTech on August 29, 2017

Dan, Thanks so much for your kind words. It is our pleasure working with your team!

Excellent Support!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service, excellent support, feature-rich software

Cons: Occasionally have to reset softphone when switching computers.

Overall: Our company had tried a few different dialers trying to find the right fit. Other dialers just weren't up to our standards. A few weeks ago we gave Augutech a shot and they have not only met our requirements, but have exceeded them. The dialer service is great, tech support is always available and helpful and my rep has been really helpful and courteous.

Recommendations to other buyers: Great product. Excellent service!

Vendor Response

by AuguTech on March 29, 2017

Thank you so much for the kind words Orlando!

Stellar Customer Service! Best Software on the MARKET!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Integration, The IVR, Voicemail Drops

Cons: The server crashes once in awhile.

Overall: Hands down the best software and company! I have been working with Augutech for over 5 years now. There isn't one person on their team that doesn't understand what it takes to help their clients succeed. The software is amazing. I can't even put a price on the software because the sky is the limit what you can do to have success in your business using the technology they provide. The technical support is very fast when you put a ticket in. If you have any issues with billing they are they for you every time. With confidence I refer Augutech to all my business friends. I don't know how I would run my business with out them. Great work to the Team at Augutech.

Recommendations to other buyers: Keep up the great work.

Vendor Response

by AuguTech on March 24, 2017

Rich, Thank you for the wonderful review. It is great working with you and your team!

A great dailing system.

Mar 24, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can Barge and listes to my agents.

Cons: It's no easy to twist the campaigns.

Overall: I've been working using Augutech almost since three years ago, and everything works really good for me.

Recommendations to other buyers: No

Vendor Response

by AuguTech on March 24, 2017

Thank you for the kind words. It is a pleasure working with you!