--- title: "AuguTech Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AuguTech Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more." source_url: "https://www.capterra.com/p/159721/AuguTech/" page_type: "product" language: "en" --- # AuguTech Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AuguTech ## What is AuguTech? AuguTech delivers. With over 17 years of industry leadership, our robust and highly customizable platform successfully manages over one billion customer interactions every year. We offer highly flexible cloud-based CX Technology software for the Call Center Industry, including comprehensive CRM applications, a robust Predictive Dialing platform, and fully integrated Call Recording & Redaction solutions. AuguTech's Systems are designed to optimize the customer experience. ## What is AuguTech used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $129 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AuguTech?[Manage this product listing](https://www.g2.com/products/augutech-io/claim_requests/new?auto=true) ## AuguTech Overview Updated September 2026 AI summary AuguTech delivers cloud-based call center solutions for small businesses, supporting functions such as automatic call distribution, CRM integration, call monitoring, and IVR. Covering categories from call recording to predictive and auto dialers, it offers features like blended call handling, callback scheduling, and performance management, with deployment across web and major operating systems to fit diverse operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AuguTech 4.8 (5) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $129 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.8 (334) Value For Money 4.8 (5) Value For Money 4.7 (261) Customer Service 4.4 (5) Customer Service 4.8 (326) ## AuguTech alternatives [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (486)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) ## FAQs about AuguTech Overview ### What company size and specific industries is AuguTech built for? AuguTech is designed for businesses across many industries, including healthcare, insurance, real estate and refinancing, lending and merchant cash advance, banking, home services, energy, and travel. The description does not specify a company size, so it appears suited to organizations of varying sizes in those sectors. Features and Usability ### What are the key features of AuguTech? AuguTech offers agent interface, answering machine detection, dashboard reporting, and call recording as core features. It also includes auto-dialer, predictive dialer, automatic call distribution, call routing, IVR, CRM, lead management, real-time monitoring, and reporting/analytics for inbound and outbound call center operations. Integrations ### Which third-party tools and platforms does AuguTech integrate with? AuguTech integrates with more than 20 third-party tools across communications, CRM, scheduling, and document workflows, including Asterisk, Balto, BroadVoice Cloud PBX, Docusign, Google Calendar, HubSpot CRM, NetSuite, Pipedrive, ServiceTitan, SugarCRM, and Nextiva. Getting Started and Support ### What training and onboarding options does AuguTech offer? AuguTech provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation offers written reference material for review, and videos provide visual walkthroughs that teams can follow at their own pace. Getting Started and Support ### What customer support options does AuguTech offer? AuguTech offers Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available in the catalog data, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,851 Inside Sales reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) AuguTech supports **Call Center Management** and **Call Monitoring**, giving teams the tools to oversee daily operations and review live or ongoing interactions for quality control. However, it does not include **Call Logging**. Instead, it offers other highly rated capabilities, including **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**), which help businesses track conversations, review performance trends, and route incoming calls more efficiently, allowing teams to improve service consistency and handle customer demand more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Escalation System alerts about the need to escalate an issue or request Answering Machine Detection Screen and filter calls that get sent to voicemail inboxes/answering machines API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes AuguTech 50 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 4.8 (5) Basic $129.00 Per User,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews ## Integrations [ Docusign](https://www.capterra.com/p/121506/Docusign/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Nextiva](https://www.capterra.com/p/175788/Nextiva/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NG Nelson G. Director Financial Services ### "My experience has been overall very good." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 11, 2017 Reaching more potential customers. Pros Specific that it can make 400-500 dials, therefore allowing me to speak with more potential customers. Cons Reaching a customer person is a challenge, when I call it becomes voicemail maze. However when the person is reached they are very helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Dan M. President Banking ### "Excellent small company that treats each of its customers is if they are their only client." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 29, 2017 This software allows us to compete with much larger companies that can afford sophisticated predictive dialing systems. Our previous provider cost for the hardware and then a year for support. A lot has changed in the days of requiring LDT1 line in the long distance that goes with it. Most companies now offer a cloud-based solution which is measurably less expensive than 10 years ago. The number one benefit of this program is that it allows our brokers to be selective on who they want to do business with not beg prospects to do business with them. By being able to contact hundreds of people a day our brokers can choose from the low hanging fruit and not have to "beat up" every prospect that answer the phone. If a person is interested in our products and services, our brokers are there to talk to them. If not, the dialer find someone who is. The absolute best part of working with Augutech is access to Gareth :) - best tech support guy ever Pros Completely cloud-based solution that does not require any local hardware or special Internet connections (LDT1, ISDN, ect). Cons Fairly rudimentary and basic in its design, there is no print feature for leads and that is a significant problem. When the lead button is pressed it should also prompt for a print screen to be sent to your printer so you do not lose the lead. At bare minimum, all leads should be sent into a special queue that is accessible in the administrator's portal. When a broker loses a lead it takes 30 minutes to track it down if we can find it at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 29, 2017 Dan, Thanks so much for your kind words. It is our pleasure working with your team! OM Orlando M. Leisure, Travel & Tourism ### "Excellent Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2017 Our company had tried a few different dialers trying to find the right fit. Other dialers just weren't up to our standards. A few weeks ago we gave Augutech a shot and they have not only met our requirements, but have exceeded them. The dialer service is great, tech support is always available and helpful and my rep has been really helpful and courteous. Pros Great service, excellent support, feature-rich software Cons Occasionally have to reset softphone when switching computers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 29, 2017 Thank you so much for the kind words Orlando! RB Richard B. Owner Financial Services ### "Stellar Customer Service! Best Software on the MARKET! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2017 Hands down the best software and company! I have been working with Augutech for over 5 years now. There isn't one person on their team that doesn't understand what it takes to help their clients succeed. The software is amazing. I can't even put a price on the software because the sky is the limit what you can do to have success in your business using the technology they provide. The technical support is very fast when you put a ticket in. If you have any issues with billing they are they for you every time. With confidence I refer Augutech to all my business friends. I don't know how I would run my business with out them. Great work to the Team at Augutech. Pros Integration, The IVR, Voicemail Drops Cons The server crashes once in awhile. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2017 Rich, Thank you for the wonderful review. It is great working with you and your team! CB Christian B. Telecommunications ### "A great dailing system." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2017 I've been working using Augutech almost since three years ago, and everything works really good for me. Pros I can Barge and listes to my agents. Cons It's no easy to twist the campaigns. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2017 Thank you for the kind words. 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