# PakLog Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about PakLog Software - reviews, pricing plans, popular comparisons to other Mailroom Management products and more.

Source: https://www.capterra.com/p/159728/PakLog

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# 

 PakLog Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 24, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

PakLog

## What is PakLog?

PakLog is a cloud-based solution that helps mailrooms manage delivery tracking, package records, digital signatures, and more. The software offers various features including mobile barcode scanning, digital proof of delivery with photos, and web portal access for clients to view package records and status updates. PakLog enables facilities to streamline inbound package handling and storage with accountability tracking for mailrooms, concierges, and other operations.

## What is PakLog used for?

[Mailroom Management](https://www.capterra.com/mailroom-management-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/)

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$653

Per User, One Time

Free trial  
available

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Do you work for PakLog?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://paklog.excercio.com/&name=PakLog)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### PakLog

4.8 (6)

VS.

[4.8 (176)](https://www.capterra.com/p/190220/Parcel-Tracker/reviews/)

Starting Price

$653

Per User, One Time

Starting Price

$67

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (6)

Ease Of Use

4.9 (176)

Value For Money

4.8 (6)

Value For Money

4.7 (149)

Customer Service

4.7 (6)

Customer Service

4.8 (161)

## PakLog alternatives

Highest Rated

[4.9 (164)](https://www.capterra.com/p/181635/Postage-aver/reviews/)

Starting price

$98.50

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.7 (356)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/)

Starting price

$24.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (1,687)](https://www.capterra.com/p/138669/Motive/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (384)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/159728/PakLog/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Package Tracking

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track the parcel or consignment delivery status

Signature Capture

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Digitally capture and store a person's handwritten signature

Intelligent Mail Support

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

For sorting and tracking mails and letters

Job Management

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage and track all job information and associated tasks

SMS Messaging

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Send messages via SMS

PakLog 25 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Scan barcodes to ensure accurate pricing and label tracking

A collection of customer information such as contact details, demographics, previous interactions, etc.

A website or login for customers to access information

Manage order deliveries until they are received by the customers

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Digitally sign online documents

For sorting and tracking mails and letters

Track and manage inventory levels to maintain proper supply

Manage and track all job information and associated tasks

Process of printing custom labels through various methods.

Access software remotely via mobile devices

Track the parcel or consignment delivery status

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Reporting on how each user, task or process has advanced since its initiation

Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery

Receive data and information in real time

Receive system updates as soon as any changes are made

View and track pertinent metrics to find patterns and gain insights from data

Digitally capture and store a person's handwritten signature

Send messages via SMS

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.5 (6)

4.5

Based on 6 reviews

## Pricing

Value for money

4.8 (6)

Free Trial

New Location License

$653.00

Per User,One Time

Value for money

4.8 (6)

4.8

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (6)

4.7

Based on 6 reviews

## User reviews

Overall rating

4.8

Based on 6 reviews

Filter by rating

5(5)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

VB

Vi B.

CEO

Logistics and Supply Chain

### "Great customer service and program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

Customer service has always been excellent! Have upgraded over the years - still like the original program the best but understand how things are always changing.

Pros

Great program and great customer service. Would highly recommend it for tracking packages coming and going.

Cons

Times out and have to log back wish we could have it never time out and stay open during business hours

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 24, 2026

Thank you so much for your valuable review. We take all feedback and try our best to improve PakLog consistently.

MM

Mario M.

VP

Package/Freight Delivery

### "Paklog a life saver for the Amazon age."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 15, 2025

We have been using Paklog for over 15 years. The program runs smoothly now, after some glitches in the data base that required significant intervention from your techs, and some manual re-entry. Support has been very good throughout.

Pros

Ease of use Features like email notifications. Consistency, few down problems Excellent support.

Cons

No customizable printing ticket dimensions. Backup goes to a predetermined file location, It would be convenient if the backup address is established by the user. Deleting not always works, our database is quite large. No new relevant features for a postal store.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SK

Sally K.

President

Retail

### "Long-time user (20 years!)"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 14, 2022

Love the software

Pros

Easy to use; Can easily & quickly search history; No annual subscription fees!

Cons

When PakLog times out, it does NOT automatically refresh to the log-in page. So you cannot tell whether you are logged in or not. So you think you can do a search in PakLog thinking you are still logged in. When you enter the search, PakLog looks like it took your command but after a few seconds later PakLog kicks you out to the sign in page. This happens often on a daily basis. LOL!

Reasons for choosing PakLog

No monthly or annual subscription fees.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BH

Brett H.

Owner

Retail

### "This software is the best that I have seen"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 1, 2022

I use the software every day for checking in packages and checking out packages. A learning customers that they have packages available. My customers love it.

Pros

This software is the best that I have seen. Before purchasing this software I’ve researched what is available. I purchased the software and say it’s the best money I’ve ever spent. I love it

Cons

There are times when the updates are hard. But their customer service is great.

Reasons for choosing PakLog

For the cost of this product it gave me what I needed to make my customers happy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 20, 2022

Thank you for your review. We are improving our update process.

DP

Diego P.

Manager of Mailhub Miami

Package/Freight Delivery

### "Best software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 27, 2022

Pros

Everything in this software it's accurate for our business q

Cons

Phone app to get inventory in real time. Everywhere

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 1, 2022

We appreciate your support and review.

VA

Victoria A.

Bookkeeper

### "Simple, effective."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

March 19, 2018

Pros

I liked that we didn't have to manually search for packages, mail any longer. Everything was easily scanned within the system.

Cons

There have been times I've noticed the system would glitch. Some date would suddenly become lost and we have no idea why.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 23, 2018

Thank you for your review. We have Free Support so please call us anything at our support line at 800 619 1622. Our support team will be happy to try to help resolve any issues you might have with the system. Also we are always looking to improve the product so any suggestions on what improvements would help us greatly.

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