--- title: "PakLog Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PakLog Software - reviews, pricing plans, popular comparisons to other Delivery Management products and more." source_url: "https://www.capterra.com/p/159728/PakLog/" page_type: "product" language: "en" --- # PakLog Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PakLog ## What is PakLog? PakLog is a cloud-based solution that helps mailrooms manage delivery tracking, package records, digital signatures, and more. The software offers various features including mobile barcode scanning, digital proof of delivery with photos, and web portal access for clients to view package records and status updates. PakLog enables facilities to streamline inbound package handling and storage with accountability tracking for mailrooms, concierges, and other operations. ## What is PakLog used for? [Mailroom Management](https://www.capterra.com/mailroom-management-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $653 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PakLog?[Manage this product listing](https://www.g2.com/products/paklog/claim_requests/new?auto=true) ## PakLog Overview Updated September 2026 AI summary PakLog offers businesses a solution for managing mailroom and delivery operations across small, midsize, and enterprise environments. With features such as barcode and label management, package tracking, signature capture, and intelligent mail support, it supports both standard and advanced needs. Optional tools include activity dashboards, delivery tracking, reminders, SMS messaging, and third-party integrations. Deployment is available via cloud or Windows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PakLog 4.8 (6) VS. [4.8 (193)](https://www.capterra.com/p/190220/Parcel-Tracker/reviews/) Starting Price $653 Per User, One Time Starting Price $67 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.9 (67) Value For Money 4.8 (6) Value For Money 4.7 (67) Customer Service 4.7 (6) Customer Service 4.8 (66) ## PakLog alternatives [4.4 (51)](https://www.capterra.com/p/159295/Click2Mail-Mailing-Online/reviews/) Starting price $0.40 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.6 (131)](https://www.capterra.com/p/150781/FacilityOS/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [DocuPost](https://www.capterra.com/p/232692/DocuPost/) [4.8 (67)](https://www.capterra.com/p/232692/DocuPost/reviews/) Starting price $0.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/232692/DocuPost/) Highest Rated [Postage $aver](https://www.capterra.com/p/181635/Postage-aver/) [4.9 (164)](https://www.capterra.com/p/181635/Postage-aver/reviews/) Starting price $98.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181635/Postage-aver/) [View all alternatives](https://www.capterra.com/p/159728/PakLog/alternatives/) ## FAQs about PakLog Overview ### What company size and specific industries is PakLog built for? PakLog is designed for facilities of all sizes that manage mail and parcels, especially multifamily residential properties, university housing, resorts, and dedicated mail or parcel centers. It suits organizations that need a cloud-based mailroom management tool for tracking deliveries and handling resident or guest packages. Features and Usability ### What are the key features of PakLog? PakLog offers barcode/label management, delivery management, and reminders as core features. It also includes delivery tracking, package tracking, barcode/ticket scanning, proof of delivery with electronic signature and signature capture, plus reporting/analytics, real-time updates, alerts/escalation, inventory management, and third-party integrations. Getting Started and Support ### What training and onboarding options does PakLog offer? PakLog provides live online training and webinars to help teams get started. Live online sessions support guided setup and direct instruction, while webinars offer scheduled group training and product walkthroughs for teams that want structured learning. Getting Started and Support ### What customer support options does PakLog offer? PakLog provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback is available for support quality, so user experience with response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 340 Delivery Management reviews Capterra data shows that buyers of mailroom management software rank the following features as their top priorities: - **Package Tracking** (**66%** of reviewers rated this feature as critical) - **Intelligent Mail Support** (**45%**) - **Delivery Tracking** (**46%**) PakLog supports all three of the features reviewers rate most important: **Package Tracking**, **Intelligent Mail Support**, and **Delivery Tracking**. Together, these capabilities help businesses monitor incoming and outgoing items more accurately, manage mail workflows with better visibility, and keep delivery records organized, allowing teams to handle mailroom operations with greater control and fewer missed handoffs. Package Tracking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the parcel or consignment delivery status Intelligent Mail Support 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important For sorting and tracking mails and letters Activity Dashboard 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Signature Capture 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Digitally capture and store a person's handwritten signature Job Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all job information and associated tasks SMS Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS PakLog 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Electronic Signature: Digitally sign online documents - Intelligent Mail Support: For sorting and tracking mails and letters - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Label Printing: Process of printing custom labels through various methods. - Mobile Access: Access software remotely via mobile devices - Package Tracking: Track the parcel or consignment delivery status - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Signature Capture: Digitally capture and store a person's handwritten signature - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.8 (6) Free Trial New Location License $653.00 Per User,One Time Value for money 4.8 (6) 4.8 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (6) 4.7 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VB Vi B. CEO Logistics and Supply Chain ### "Great customer service and program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Customer service has always been excellent! Have upgraded over the years - still like the original program the best but understand how things are always changing. Pros Great program and great customer service. Would highly recommend it for tracking packages coming and going. Cons Times out and have to log back wish we could have it never time out and stay open during business hours Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Thank you so much for your valuable review. We take all feedback and try our best to improve PakLog consistently. MM Mario M. VP Package/Freight Delivery ### "Paklog a life saver for the Amazon age." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2025 We have been using Paklog for over 15 years. The program runs smoothly now, after some glitches in the data base that required significant intervention from your techs, and some manual re-entry. Support has been very good throughout. Pros Ease of use Features like email notifications. Consistency, few down problems Excellent support. Cons No customizable printing ticket dimensions. Backup goes to a predetermined file location, It would be convenient if the backup address is established by the user. Deleting not always works, our database is quite large. No new relevant features for a postal store. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sally K. President Retail ### "Long-time user (20 years!)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2022 Love the software Pros Easy to use; Can easily & quickly search history; No annual subscription fees! Cons When PakLog times out, it does NOT automatically refresh to the log-in page. So you cannot tell whether you are logged in or not. So you think you can do a search in PakLog thinking you are still logged in. When you enter the search, PakLog looks like it took your command but after a few seconds later PakLog kicks you out to the sign in page. This happens often on a daily basis. LOL! Reasons for choosing PakLog No monthly or annual subscription fees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Brett H. Owner Retail ### "This software is the best that I have seen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2022 I use the software every day for checking in packages and checking out packages. A learning customers that they have packages available. My customers love it. Pros This software is the best that I have seen. Before purchasing this software I’ve researched what is available. I purchased the software and say it’s the best money I’ve ever spent. I love it Cons There are times when the updates are hard. But their customer service is great. Reasons for choosing PakLog For the cost of this product it gave me what I needed to make my customers happy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2022 Thank you for your review. We are improving our update process. DP Diego P. Manager of Mailhub Miami Package/Freight Delivery ### "Best software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 27, 2022 Pros Everything in this software it's accurate for our business q Cons Phone app to get inventory in real time. Everywhere Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 1, 2022 We appreciate your support and review. VA Victoria A. Bookkeeper ### "Simple, effective." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 19, 2018 Pros I liked that we didn't have to manually search for packages, mail any longer. Everything was easily scanned within the system. Cons There have been times I've noticed the system would glitch. Some date would suddenly become lost and we have no idea why. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2018 Thank you for your review. We have Free Support so please call us anything at our support line at 800 619 1622. Our support team will be happy to try to help resolve any issues you might have with the system. Also we are always looking to improve the product so any suggestions on what improvements would help us greatly. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.