Spoke Network

Spoke Phone


5 / 5
15 reviews

Who Uses This Software?

Companies with 5 to 100 employees with mobile and remote workers.


Average Ratings

15 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Pricing Details
    $79/mth for 5 users, all calls.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Spoke Network
  • spokephone.com/
  • Founded 2016
  • New Zealand

About Spoke Phone

Complete small business phone system. All the usual PBX/phone system features and more, in a simple to use app on your mobile phone. Ideal for companies with 5 to 100 employees with mobile and remote workers. Keep your numbers, ditch the land lines, save big.


Spoke Phone Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Vendor has not completed this information.

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Spoke Phone Reviews Recently Reviewed!


Capterra loader

Great for Small Business

Sep 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility.

Cons: I have not hand any problems or concerns about their service.

Overall: Customer service is awesome! Always there to help us out, whether its for billing issues or for help with features! Always able to chat with someone!

Vendor Response

by Spoke Network on September 04, 2018

Thanks for the kind words Lance. Glad Spoke Phone is working out so well for you in sunny Hawaii!

We'll let you know when the new voice productivity features come out - we would love to hear what you think.

Best regards, The Spoke Team

The team at Spoke have been extraordinarily helpful in getting our new system setup and running.

Jul 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The best thing is knowing that we are not missing incoming calls or that calls are sitting on an answering machine somewhere unchecked. The other feature we like the most is the ability to transfer incoming calls between people regardless of which office they are located in. We are also very impressed with the technical support and customer service provided - at times going above and beyond to fix problems that we created at our end and need not have been they problem to fix.

Cons: We are located in a regional community where data and cell connections are sometimes patchy which means that on occasion call quality can be a problem - but this is not unique to Spoke and is an issue with mobile coverage in our area.

Vendor Response

by Spoke Network on September 04, 2018

Hi Damian, thanks for the review and your thoughts on Spoke.

We'll be sure to keep working on improving the service.

Cheers, The Spoke Team

This is a cost effective and reliable to service - we love it!

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A user friendly interface with every functionality of a full PABX system. Integrating with our 1300 numbers was simple - call quality is good. Great for virtual office set up

Cons: No negative feedback - any teething problems were easily and quickly resolved. That what customer support is for!

Overall: Network efficiency and much lower bills than Telstra!

Vendor Response

by Spoke Network on September 04, 2018

Hi Shellie, thanks for taking the time to write a review for Spoke Phone. We know you are very busy, so we appreciate it!

Cheers, The Spoke Team

Definitely worth a trial with your team!

Sep 14, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Spoke phone has to be something a start up or hi-growth business needs to consider It makes all the sense in the world with enabling highly effective communication in a cost effective manner. The Spoke phone team is highly responsive as well, which is nice--no customer care issues to speak of

Cons: none to date that we have experienced. It takes some getting used to, and there is a curve to get certain employees out of 'text only' mode but it does drive better conversations and communications, for sure.

Refreshing to be dealing with a comms company that actually communicates and delivers.

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy install, easy use and great functionality. Cons: At moment we are 100% happy. Also happy to be a referral. If any the only frustration was at the porting end of our existing suppliers however Spoke made the process easy.

Overall: Simplicity, cost and flexibility.

Vendor Response

by Spoke Network on July 23, 2018

Thanks Andrew, we appreciate your business and feedback. Looking forward to seeing how your team like he new feaures coming up!

Incredibly easy to set up and use!

Sep 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set up in 3 minutes is no lie and you do not need any technical expertise to do it! We are a company of remote employees and Spoke allows us to know exactly who is available at any given time. No need to have employees give out personal mobile numbers anymore.

I just Love Spoke Phone

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: These guys must have written the book on customer support and service. They are always quick to reply, they solve my problems straight away and they don't treat me like an idiot. My business has grown since using Spoke Phone.

Cons: I can run my business from literally anywhere. The customers have no idea that I am sitting on the beach chilling.

Super Simple & Effective

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Spoke was live and ready to go in a couple of minutes and I can finally five up my desk phone. It's great for tracking and giving visibility of all my calls.

Cons: The features are still light as they're pretty new but the team has been really responsive and adding new features almost daily!

Super

Sep 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Connects us all through one interface, takes away the phone line and lets us be mobile.

Cons: Nothing. Functionality is good and it's easy to use.

Vendor Response

by Spoke Network on October 08, 2018

Thanks for the review Xan, we appreciate your thoughts and input.

Looking forward to seeing how your team use our upcoming voice productivity features!

No more clunky desk phones!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So simple to setup and use. No IT experience required.

Cons: Haven't encountered any problems so far.

Overall: Don't know how we managed without it. Excellent product and excellent support.

Thoroughly recommended.

Vendor Response

by Spoke Network on October 18, 2018

Thanks for the review Austin, looking forward to bringing our new voice automation features to you soon!

Sep 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Clever and clear value

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to implement, immediate benefits. Rapid rollout, and clever use of tech to provide convenience, privacy and efficient communication

Cons: Maybe consider licensing Zyte's video technology .

Sep 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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