--- title: "Spoke Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spoke Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/159762/Spoke-Phone/" page_type: "product" language: "en" publication_date: "2026-11-10" --- # Spoke Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spoke ## What is Spoke? Your mobile teams are talking to customers right now. Can you see those conversations? Spoke is a mobile communications platform built for regulated industries. It gives teams in finance, banking, insurance, healthcare, and high-value retail full visibility and control over every customer call, SMS, and WhatsApp conversation, on mobile and at the desk. Most compliance and QA tools stop at the desk. Spoke covers the conversations that happen on mobile, so brokers, advisors, field teams, and frontline staff can work from their phones while every interaction stays logged, controlled, and reviewable. Spoke has two core products. Spoke Phone is a compliant mobile phone system that captures calls and messages across mobile and desk devices, with built-in recording, retention, and business messaging. Spoke Enlighten automatically reviews every conversation, including mobile calls, against your own standards. It shows managers who needs coaching and helps teams improve over time. ## What is Spoke used for? [Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 56 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 2% Starting price $15 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spoke?[Manage this product listing](https://www.g2.com/products/spoke-network-spoke/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spoke 4.7 (56) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $15 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (56) Ease Of Use 4.8 (893) Value For Money 4.7 (51) Value For Money 4.5 (803) Customer Service 4.8 (52) Customer Service 4.6 (824) ## Spoke alternatives [4.7 (372)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159762/Spoke-Phone/alternatives/) ## FAQs about Spoke Overview ### What problems does Spoke solve? Spoke solves missed-call, desk-phone dependency, and fragmented call-routing problems by letting teams assign extensions, transfer calls, set rollover rules, and access voicemail, recordings, and call history from mobile devices. Remote staff, small businesses, customer service teams, and sales managers benefit from shared call coverage, private personal numbers, and CRM call tracking. Answer based on 30 reviews Overview ### Which roles and teams benefit most from Spoke? Spoke is most used by directors, executives, and business owners who need oversight of customer communications and operational activity. General, operations, office, and practice managers use it to coordinate service workflows and team follow-up, while account managers, sales consultants, and eCommerce managers track client interactions and support revenue-focused work. Answer based on 51 reviews Overview ### What company size and industries is Spoke built for? Spoke is for 20-to-10,000-employee companies handling complex customer conversations, with small businesses comprising 100% of reviewers and Accounting the leading industry at 6%. It also targets regulated banking, finance, insurance, and healthcare organizations. Reviewer representation includes Computer Software at 6% and Design at 4%. Answer based on 56 reviews Features and Usability ### What are the key features of Spoke? Spoke includes core cloud phone features for Call Routing, Virtual Extensions, and Call Transfer. Its Mobile App lets teams make and receive business calls remotely, while Call Recording and Voicemail Transcription support follow-up. CRM integrations and Call Tracking provide visibility into customer communications and sales activity. Answer based on 30 reviews Pricing ### How much does it cost and what fees or limitations are included? Spoke offers the Standard plan at $15 per user/month and Pro CX at 35 per user/month, with customer experience add-ons. Both plans require a Twilio account, and a free trial is available. Reviewers commonly describe Spoke as cost-effective, citing lower monthly phone bills and no added cost while traveling internationally. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Spoke integrate with? Spoke connects natively to over 50 third-party tools and platforms, including Amazon Connect, Amazon AWS Platform, Google Workspace, Front, Gong, Databricks, Google BigQuery Data Transfer Service, and Anthropic SDK. Additional catalog integrations include Amazon Redshift, Deepgram, Apple, Android 11, and Epic. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Spoke offer? Spoke provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled presentations, documentation gives written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Spoke offer, and how do users rate the experience? Spoke offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally describe support as responsive, friendly, and knowledgeable, with quick problem resolution and helpful onboarding. Some users specifically value the convenience of chat and online guides when questions arise. Answer based on 30 reviews Call management ### How well does Spoke handle business calls? Spoke manages business calls well with mobile calling, extensions, call transfers, rollover routing, voicemail, conferencing, and call recordings. Small businesses and remote teams value answering calls from anywhere while keeping personal numbers private. Some users report call-start delays, Wi-Fi-related issues, limited call-history behavior, and setup preferences that need support assistance. Answer based on 30 reviews ## Features AI summary Based on 21,823 Contact Center reviews Capterra reviewers highlight these as the features buyers care about most when comparing collaboration software: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) Spoke Phone supports **Secure Data Storage** and **Collaboration Tools**, giving teams a secure way to manage information while working together across conversations and tasks. However, it does not include **Document Storage**. Instead, it offers **Access Controls/Permissions** (**53%**) and **File Sharing** (**50%**), which still give businesses useful ways to control who can view content and distribute files across teams, helping businesses protect sensitive information and keep day-to-day collaboration organized. Access Controls/Permissions 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Call Routing 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mobile Access 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Transfers live calls to other agents Spoke 66 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Security: Protect sensitive data for digital privacy - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.6 (56) 4.6 Based on 56 reviews ## Pricing Value for money 4.7 (51) [View pricing plan details](https://www.capterra.com/p/159762/Spoke-Phone/pricing/) Standard $15.00 Per User,Per Month It includes: - All features Pro CX $35.00 Per User,Per Month It includes: - All features + customer experience add-ons Value for money 4.7 (51) 4.7 Based on 51 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Gong](https://www.capterra.com/p/157969/Gong-io/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (52) 4.8 Based on 52 reviews ## User reviews Overall rating 4.7 Based on 56 reviews Filter by rating Counts reflect reviews available in this feed. 5(45) 4(8) 3(2) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful DI Director Director Used the software for: 3-5 years ### "Easy to deal with." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 21, 2026 Excellent. Pros Great communication. Easy to deal with. Highly recommend. Responsive phone support. A pleasure to work with. Cons Nothing negative to say. Rick H. Director Used the software for: 3-5 years ### "Spoke Phone: Simple, Flexible, and Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Pros We’ve been using Spoke Phone as our business phone system and it’s been great for our remote team. The app is easy to use, call routing is simple to manage, and having everything on mobile has made us much more flexible. Support has been responsive whenever we’ve needed help. Overall, a solid choice if you want a modern, mobile-first phone solution. Cons We haven't experienced any issues pertaining to the product. The app is super user friendly and their support team has been excellent. Regan B. Sales Consultant Used the software for: Less than 1 year ### "Unicrest" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2021 Pros easy to use, simple installation and set up when you are already using a VIOP. it is very simple but gets the important stuff right like call quality and reliability (so far) Cons 3CX being a very old software had a lot more features that are missing in spoke. main ones are... switchboard immediate integration with hubspot more admin controls like adjusting users settings remotely (very helpful) contact page pop up when customer calls in CE CEO CEO Used the software for: Less than 1 year ### "Spoke Phone A+" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2025 Overall a great experience — solid performance, good value for the price, and definitely recommended for anyone looking for a reliable solution. Pros Works extremely well with a ton of powerful features and customization options. The mobile interface is clean and intuitive, and support is quick and easy to work with whenever needed Cons One minor drawback is that the default outbound ringtone isn’t the standard U.S. ring, and changing it requires a custom support request — but Spoke Phone was responsive and able to resolve it quickly GM GM GM Used the software for: 3-5 years ### "Spoke phone review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 4, 2023 Good. Ease of use to manage as an administrator Pros Simple set up and implementation. Cons Call quality can vary when moving around premise Wil W. CEO Used the software for: 3-5 years ### "Good functions, easy to use, great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 7, 2023 Pros Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas. Cons There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls. MD MANAGING DIRECTOR MANAGING DIRECTOR Used the software for: 3-5 years ### "This platform works well and support is Excellent." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2020 FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet. Pros Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new. Cons Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well. OM Office Manager Office Manager Used the software for: Less than 1 year ### "Much easier than other well known brands" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2020 It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls. Pros We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient. Cons Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon. Martin G. Managing Director Used the software for: Less than 1 year ### "The Future is Here!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2019 We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple. Pros Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest. Cons Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke. MP Managing Partner Managing Partner Used the software for: Less than 1 year ### "Great for Small Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2018 Customer service is awesome! Always there to help us out, whether its for billing issues or for help with features! Always able to chat with someone! Pros Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility. Cons I have not hand any problems or concerns about their service. [View all Reviews](https://www.capterra.com/p/159762/Spoke-Phone/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs Spoke](https://www.capterra.com/compare/159762-169627/Spoke-Phone-vs-RingOver)[800.com vs Spoke](https://www.capterra.com/compare/159762-208208/Spoke-Phone-vs-800-com) [Nextiva vs Spoke](https://www.capterra.com/compare/159762-175788/Spoke-Phone-vs-Nextiva)