Who Uses This Software?

Companies with 5 to 100 employees with mobile and remote workers.


Average Ratings

30 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Pricing Details
    $79/mth for 5 users, all calls.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Spoke Network
  • spokephone.com/
  • Founded 2016
  • New Zealand

About Spoke Phone

Complete small business phone system. All the usual PBX/phone system features and more, in a simple to use app on your mobile phone. Ideal for companies with 5 to 100 employees with mobile and remote workers. Keep your numbers, ditch the land lines, save big.


Spoke Phone Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Spoke Phone Reviews Recently Reviewed!


Capterra loader

The Future is Here!!

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Cons: Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Overall: We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Vendor Response

by Spoke Network on January 24, 2019

Hi Martin, thanks so much for the review.

We're looking forward to bringing AI voice productivity and integrations to your team this year!

Global business through Spoke

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that i can work in another country and still be contactable by customers as if i was still in the office.

Cons: It was confusing setting the work hours. I was expecting to set the time i was at work. Instead it was the time i am not at work.

Overall: Spoke allowed me to work remotely from another country and still be contactable through the office Phone. Creating a seamless business experience for customers. It also allows easy communication with the other members of the team. Easily one of the best small business communications tools out there.

Vendor Response

by Spoke Network on February 28, 2019

Thanks Andrew, we're glad you are enjoying Spoke!

Well on the way to something amazing

Apr 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Spoke brings the best bits of the office phone systems we've always known using the tool we always have with us.

More than that it extends beyond the abilities of traditional systems by leveraging the latest technological advances.

Somehow it does all of this at a very reasonable price with excellent customer service.

Cons: While Spoke is well on the way to greatness it's still a work in progress. Features like the address book are still a little clunky but I'm told there are plans afoot for making it more user friendly and capable.

Overall: Spoke allows us to work from anywhere with a professional phone service at our disposal. Staff can keep their personal phone numbers private while making and receiving calls on their own mobile phones. Voicemail, transferring calls between users and call conferencing are all a breeze and features such as call recording and dictation are beginning to change our workflows for the better.

Capterra loader

Great for Small Business

Sep 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility.

Cons: I have not hand any problems or concerns about their service.

Overall: Customer service is awesome! Always there to help us out, whether its for billing issues or for help with features! Always able to chat with someone!

Vendor Response

by Spoke Network on September 04, 2018

Thanks for the kind words Lance. Glad Spoke Phone is working out so well for you in sunny Hawaii!

We'll let you know when the new voice productivity features come out - we would love to hear what you think.

Best regards, The Spoke Team

The team at Spoke have been extraordinarily helpful in getting our new system setup and running.

Jul 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The best thing is knowing that we are not missing incoming calls or that calls are sitting on an answering machine somewhere unchecked. The other feature we like the most is the ability to transfer incoming calls between people regardless of which office they are located in. We are also very impressed with the technical support and customer service provided - at times going above and beyond to fix problems that we created at our end and need not have been they problem to fix.

Cons: We are located in a regional community where data and cell connections are sometimes patchy which means that on occasion call quality can be a problem - but this is not unique to Spoke and is an issue with mobile coverage in our area.

Vendor Response

by Spoke Network on September 04, 2018

Hi Damian, thanks for the review and your thoughts on Spoke.

We'll be sure to keep working on improving the service.

Cheers, The Spoke Team

Great Company, Product and Service

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Spoke is always bringing new and innovative changes into their product design. Its innovative, smart and works very well.

Cons: The Software worked great. When there was a problem, it was resolved and communicated effectively

Overall: The Team at Spoke, especially our rep are amazing at solving problems and explaining how to make the most of their extensive feature list.

This is a cost effective and reliable to service - we love it!

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: A user friendly interface with every functionality of a full PABX system. Integrating with our 1300 numbers was simple - call quality is good. Great for virtual office set up

Cons: No negative feedback - any teething problems were easily and quickly resolved. That what customer support is for!

Overall: Network efficiency and much lower bills than Telstra!

Vendor Response

by Spoke Network on September 04, 2018

Hi Shellie, thanks for taking the time to write a review for Spoke Phone. We know you are very busy, so we appreciate it!

Cheers, The Spoke Team

Spoke Phone are A+++ for price, service and ease!

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The spoke phone app is very user friendly, easy to call out and receive calls in. Also everything is at your finger tips.

Cons: Just remember to update your Automated message, as some customers ringing back complain about it sounding suspicious as the name of the company is said in a robotic voice. Easy to update though.

Overall: Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls. Thank you Spoke phone!

Definitely worth a trial with your team!

Sep 14, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Spoke phone has to be something a start up or hi-growth business needs to consider It makes all the sense in the world with enabling highly effective communication in a cost effective manner. The Spoke phone team is highly responsive as well, which is nice--no customer care issues to speak of

Cons: none to date that we have experienced. It takes some getting used to, and there is a curve to get certain employees out of 'text only' mode but it does drive better conversations and communications, for sure.

Instant Call Centre

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Use on existing hardware - just a mobile phone

Support is F*kn Fantastic

Cons: Call quality was up in the air and some technical issues at the start but that was from a 3rd party incorrectly setting this up.

Once we figured that we could go to the actual Spoke team for support - perfect.

Overall: We are an small but growing team and are planning to expand. Our main focus is on customer service and Spoke alllows us to grow the team without needing to add a desk to the office. We can create a virtual call centre without any technical knowledge. You can expand/trim your team instantly. Great concept, I'd work for these guys because I love the technology so much. It's a game changer.

Fantastic Customer Service

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to configure and change as business needs change.

Cons: Nothing to add to this section. All is working fine at the moment.

Overall: Rep in customer service is fantastic. She is very efficient and knows the back end of the system well. She made our business phone changes online, with no troubles or fuss.

Vendor Response

by Spoke Network on March 11, 2019

Thanks for the review Andrew, we really appreciate it!

Easy to set up and run

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Straightforward set up, great for non-technical users like myself! Good options in terms of who answers what in the team and within how much time.

Cons: Some of the call history functionality is unhelpful (for example a missed call will disappear from your history if another team member deals with it) but I understand that Spoke are working on new functionality and settings all the time.

Overall: We needed a low cost phone solution which included an Australian phone number, and inbound calls that could be answered by anyone on the team. Spoke solved this problem for us and the set up was quick and easy.

Vendor Response

by Spoke Network on February 02, 2019

Thanks Nicole,

Look out for another iteration of call history next week.

Best regards,
The Spoke Team

Capterra loader

Service is second to none

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Not having to deal with Telstra and having access to incoming and outgoing calls from anywhere

Cons: Has only been a month, but I can't think of anything, yet.

Overall: Great. Support is with real people! I can take and make calls from anywhere and appear as if I'm in the office. A highly recommended replacement for a business land line.

Vendor Response

by Spoke Network on March 14, 2019

Hey Dave, thanks for the review and supporting Spoke Phone!

Be interested to see how you like the new Call Highlights feature. When you hear something on a call that you need to write down, just tap "Highlight" and Spoke goes back in time and transcribe what the person just said as a written-up note!

Be well, and thanks.

Refreshing to be dealing with a comms company that actually communicates and delivers.

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy install, easy use and great functionality. Cons: At moment we are 100% happy. Also happy to be a referral. If any the only frustration was at the porting end of our existing suppliers however Spoke made the process easy.

Overall: Simplicity, cost and flexibility.

Vendor Response

by Spoke Network on July 23, 2018

Thanks Andrew, we appreciate your business and feedback. Looking forward to seeing how your team like he new feaures coming up!

Fantastic software Great customer service

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use and extremely reliable i am using it to take calls from Australia and im living in Vietnam the call quality is fantastic i have had nothing but compliments from my clients.

Cons: no complaints at all very good software very reliable

Overall: The best customer service i have ever had very friendly staff and very helpful the whole process was explained very well.I would highly recommend this company to anyone.

Vendor Response

by Spoke Network on March 28, 2019

Hey Ian, thanks for the great review, we really appreciate it!

Cheers, the Spoke Team

Incredibly easy to set up and use!

Sep 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Set up in 3 minutes is no lie and you do not need any technical expertise to do it! We are a company of remote employees and Spoke allows us to know exactly who is available at any given time. No need to have employees give out personal mobile numbers anymore.

New to Spoke pnone

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Exceptional customer service and responsiveness

Online assistance, FAQs and guides

Cons: Nothing to note.

Overall: Allowed us to move to a new office that did not have a standard phone connection. Not only saved $4000 by not having to connect a phone line but it has completely replaced a $5000 traditional PABX system.

Vendor Response

by Spoke Network on May 09, 2019

Hi Darren, thanks for the review. Looking forward to brining you our voice note features next week!

I just Love Spoke Phone

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: These guys must have written the book on customer support and service. They are always quick to reply, they solve my problems straight away and they don't treat me like an idiot. My business has grown since using Spoke Phone.

Cons: I can run my business from literally anywhere. The customers have no idea that I am sitting on the beach chilling.

Very promising

Apr 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is super simple to use. Customer service has been exceptional. And they seem to be legitimately receptive of feedback, which is a great sign.

Cons: It's early days for these guys, so some functionality is still lacking. But they're aware of that and they already have plans in motion to roll out much of the functionality we want.

Great service and Great product

Feb 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexiability and cost effectiveness, also the on boarding experience will be one of the best

Cons: Nothing, they thought of everything. Pretty slick product.

Overall: Had Rep on board me and she was fantastic. One of the best experiences I've had with a company.

Vendor Response

by Spoke Network on February 04, 2019

Thanks William, we'll work hard to keep exceeding your expectations!

Cheers,
The Spoke Phone Team

Just what I have been looking for

Feb 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything! Check out the features on the Spoke website.

Cons: We are a retailer and it would be great to have opening hours. Minor detail :)

Overall: Excellent customer service

Vendor Response

by Spoke Network on February 18, 2019

Thanks for the review Alexander.

FYI: Store/office opening house + different after hours message and roll over rules (e.g. to external service, team, VM), coming in Q2/19.

Super Simple & Effective

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Spoke was live and ready to go in a couple of minutes and I can finally five up my desk phone. It's great for tracking and giving visibility of all my calls.

Cons: The features are still light as they're pretty new but the team has been really responsive and adding new features almost daily!

Super

Sep 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Connects us all through one interface, takes away the phone line and lets us be mobile.

Cons: Nothing. Functionality is good and it's easy to use.

Vendor Response

by Spoke Network on October 08, 2018

Thanks for the review Xan, we appreciate your thoughts and input.

Looking forward to seeing how your team use our upcoming voice productivity features!

Spoke Phone Review

Mar 18, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that you guys keep updating the app, I'm loving the features that you are adding.

Cons: Transfers can be a little fiddly, we are on cellular service as our wifi is terrible.

Overall: Spoke is replacing our old phone system, we had big problems with the wiring in the building. This just works!

No more clunky desk phones!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So simple to setup and use. No IT experience required.

Cons: Haven't encountered any problems so far.

Overall: Don't know how we managed without it. Excellent product and excellent support.

Thoroughly recommended.

Vendor Response

by Spoke Network on October 18, 2018

Thanks for the review Austin, looking forward to bringing our new voice automation features to you soon!

Clever and clear value

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple to implement, immediate benefits. Rapid rollout, and clever use of tech to provide convenience, privacy and efficient communication

Cons: Maybe consider licensing Zyte's video technology .

Sep 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Sep 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely