--- title: "Spoke Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spoke Software - reviews, pricing plans, popular comparisons to other Collaboration products and more." source_url: "https://www.capterra.com/p/159762/Spoke-Phone/" page_type: "product" language: "en" --- # Spoke Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spoke ## What is Spoke? Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more. ## What is Spoke used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 56 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 2% Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spoke?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.getspoke.com/&name=Spoke) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spoke 4.7 (56) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $15 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (56) Ease Of Use 4.8 (885) Value For Money 4.7 (51) Value For Money 4.5 (796) Customer Service 4.8 (52) Customer Service 4.6 (816) ## Spoke alternatives [4.7 (362)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159762/Spoke-Phone/alternatives/) ## FAQs about Spoke Overview ### What problems does Spoke Phone solve? Spoke Phone solves missed inbound calls, clunky call routing, and desk-bound business phone systems by turning mobile phones into a flexible PBX with extensions, transfers, rollover, voicemail transcription, and remote access. Small businesses, office managers, field teams, and distributed customer-facing staff benefit most from faster call handling and easier communication management. Answer based on 30 reviews Overview ### Which roles and teams benefit most from Spoke Phone? Spoke Phone is most used by directors, CEOs, owners, and general managers who need clearer business communications, call oversight, and team responsiveness. Managers, account and client relationship teams, and operations leaders use it to handle customer conversations, streamline call workflows, and improve visibility into daily phone activity. Answer based on 51 reviews Overview ### What company size and industries is Spoke Phone built for? Spoke Phone is for companies with 20 to 10,000 employees, with reviewers concentrated in small businesses at 100% and most often in Accounting and Computer Software at 6% each. It also appears in Education Management at 4%, while its stated fit extends to regulated sectors such as banking, finance, insurance, and healthcare. Answer based on 56 reviews Features and Usability ### What are the key features of Spoke Phone? Spoke Phone includes mobile-first VoIP and PBX features such as call routing, call transfer, ring groups, virtual extensions, and voicemail transcription. Core call management is backed by call recording, call tracking, and automated attendant, while differentiators include CRM integrations, mobile access, and role-based admin controls for remote teams. Answer based on 30 reviews Pricing ### How much does it cost and what fees or limitations are included? Spoke Phone starts at $15/user/month for the Standard plan, with the $35/user/month Pro CX plan adding customer experience features. A free trial is available, but both plans require a Twilio account. Reviewers often describe it as cost-effective, citing lower monthly bills, good value, flexibility, and no extra cost while traveling. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Spoke Phone integrate with? Spoke Phone supports over 20 integrations across CRM, communications, and analytics tools. It connects with HubSpot CRM, Capsule, Salesforce Platform, Pipedrive, Zoho CRM, Copper, Microsoft 365, Slack, Twilio, Twilio Flex, Segment, and Microsoft Power BI. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Spoke Phone offer? Spoke Phone provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover topic-based training, documentation offers written reference material, and videos provide visual walkthroughs for product features and setup steps. Getting Started and Support ### What customer support options does Spoke Phone offer, and how do users rate the experience? Spoke Phone offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users consistently describe support as responsive, friendly, and knowledgeable, with quick issue resolution and easy onboarding. Minor frustrations mainly relate to setup or carrier-related problems, which support usually explains and helps address. Answer based on 30 reviews Call management ### How well does Spoke Phone handle business call management? Spoke Phone handles business call management well for remote and distributed teams, with easy call transfers, extensions, voicemail, rollover routing, and mobile access. Small businesses often like the quick setup and visibility, though some users mention call lag, Wi-Fi issues, limited call history behavior, and a few ringtone or car compatibility gaps. Answer based on 30 reviews ## Features AI summary Based on 21,489 Collaboration reviews Capterra reviewers highlight these as the features that matter most when choosing collaboration software: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) Spoke Phone supports **Secure Data Storage** and **Collaboration Tools**, giving teams a secure way to manage information and work together across conversations and tasks. However, it does not include **Document Storage**. Instead, it offers other important features that reviewers also value, including **Access Controls/Permissions** (**53%**) and **File Sharing** (**50%**), helping businesses protect sensitive content, control who can view key information, and share files more efficiently across teams. Access Controls/Permissions 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Call Routing 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mobile Access 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Transfers live calls to other agents Spoke 91 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - App Management: Download applications that can be internally saved - Authentication: Verify the identity of users/devices to enable secure access - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Automatic User/Device Recognition: The system can automatically recognize a user and/or device - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Security: Protect sensitive data for digital privacy - Device Enrollment: Register and perform initial device setup - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Push Notifications: Trigger clickable pop-up messages - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Device Locking: Lock devices to prevent their misuse if they get lost or stolen. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Wireless Internet Access Control: Control and manage access to wireless networks --- Get Advice We can help you find the software with the features you need. Features 4.6 (56) 4.6 Based on 56 reviews ## Pricing Value for money 4.7 (51) Free Trial [View pricing plan details](https://www.capterra.com/p/159762/Spoke-Phone/pricing/) Standard $15.00 Per User,Per Month It includes: - All features Pro CX $35.00 Per User,Per Month It includes: - All features + customer experience add-ons Value for money 4.7 (51) 4.7 Based on 51 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Gong](https://www.capterra.com/p/157969/Gong-io/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (52) 4.8 Based on 52 reviews ## User reviews Overall rating 4.7 Based on 56 reviews Filter by rating 5(45) 4(8) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent AW Andrew W. Director Marketing and Advertising ### "Easy to deal with." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 13, 2026 Excellent. Pros Great communication. Easy to deal with. Highly recommend. Responsive phone support. A pleasure to work with. Cons Nothing negative to say. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Rick W. Director Printing ### "Spoke Phone: Simple, Flexible, and Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2025 Pros We’ve been using Spoke Phone as our business phone system and it’s been great for our remote team. The app is easy to use, call routing is simple to manage, and having everything on mobile has made us much more flexible. Support has been responsive whenever we’ve needed help. Overall, a solid choice if you want a modern, mobile-first phone solution. Cons We haven't experienced any issues pertaining to the product. The app is super user friendly and their support team has been excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Mike T. CEO Marketing and Advertising ### "Spoke Phone A+" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2025 Overall a great experience — solid performance, good value for the price, and definitely recommended for anyone looking for a reliable solution. Pros Works extremely well with a ton of powerful features and customization options. The mobile interface is clean and intuitive, and support is quick and easy to work with whenever needed Cons One minor drawback is that the default outbound ringtone isn’t the standard U.S. ring, and changing it requires a custom support request — but Spoke Phone was responsive and able to resolve it quickly Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing Spoke It was better recommended and I weighed features and price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kenneth L. Owner Construction ### "Spoke Phone, the best way to organize your company's communication both in the office and in the field" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2025 Pros Spoke phone was like having a full PBX phone system that could be taken anywhere. I love the ability to split a single phone line into multiple extensions, allow those extensions to set up their own voicemail and the ability to transfer calls, even from a cell phone, to another extension. The feature that allows incoming calls to roll over from one extension to another so that the call is answered by a live person within the company and not go to voicemail is an invaluable feature. Voicemails were emailed to an address that the owner of the extension had on file and was transcribed had an attachment with the voicemail audio. That voicemail could also be forwarded or shared by email with other employees. Spoke allowed our company to have professional and easy to use communications. All of these features along with the knowledgeable and helpful and professional staff at Spoke Phone makes this service, in my opinion, the best out there. I would recommend Spoke Phone to anyone looking for a way to organize communications within their company both in the office and in the field. Cons I can honestly say that I did not have any negative experiences with Spoke Phone. I love their service! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Gabriele B. CEO Cosmetics ### "Good piece of software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2024 Pros It's a simple solution that works for twilio! Cons I did not use it enough yet to know what is not to my liking Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Dan S. CTO Computer Software ### "Awesome Telephone Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2024 Pros Easy to setup, use and integrate with and great support when or if you need it. Cons Like any VOIP system, you are reliant on the quality internet connection. Nothing Spoke Phone can do about that thought! Reasons for choosing Spoke We wanted a VOIP system so that our distributed team can all be contactable as though they were in the main office. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 22, 2024 Thanks so much for the review. We really do appreciate you taking the time to write about Spoke Phone! We're excited to bring you even more value soon, through our AI roadmap that is focused on helping you increase revenue and productivity while reducing risk and cost. PJ Portia J. General Manager Hospitality ### "Great software for calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2023 Pros Helpful support team, easy to understand the systems and implement. Great notifications system and cheap way to call international numbers. Cons Occasionally has issues with the wifi making receiving calls difficult. Would love a feature to select regular unavailability, at the moment restricted to normal weekends, but hospitality staff usually have weekdays off so would be nice to set that up instead of each week having to mark ourselves as on holiday. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marlon M. Director Logistics and Supply Chain ### "Simple Setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 14, 2023 Pros Spoke Phone is simple to setup. The ability of having a phone system that is available on multiple platforms gives us the flexibility to answer calls efficiently. Cons We had some issue where users getting unregistered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Brett H. GM Textiles ### "Spoke phone review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 30, 2023 Good. Ease of use to manage as an administrator Pros Simple set up and implementation. Cons Call quality can vary when moving around premise Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Bryan T. Adviser Director Insurance ### "SpokePhone is the perfect solution to any small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2023 Pros Very easy to use and works wherever we are in the world. We travel extensively so the ability to continue to operate our NZ business while out of the country for no additional cost is invaluable. Cons Hard to think of a criticism. SpokePhone has been great throughout. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159762/Spoke-Phone/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs Spoke](https://www.capterra.com/compare/159762-169627/Spoke-Phone-vs-RingOver) [800.com vs Spoke](https://www.capterra.com/compare/159762-208208/Spoke-Phone-vs-800-com)