# Spoke Phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Spoke Phone the right Collaboration solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159762/Spoke-Phone/reviews --- Spoke Phone 4.7 (56) [View alternatives](https://www.capterra.com/p/159762/Spoke-Phone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Spoke Phone Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews KL Kenneth L OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “I love the ability to split a single phone line into multiple extensions, allow those extensions to set up their own voicemail and the ability to transfer calls, even from a cell phone, to another extension. “ January 30, 2025 WW Wil W CEODesign, 2 - 10 employeesUsed the software for: More than 2 years. “There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.“ November 29, 2023 RW Rick W DirectorPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve been using Spoke Phone as our business phone system and it’s been great for our remote team.“ December 8, 2025 RS Rebecca S DirectorAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Some of the employees have difficulty having the spoke phone ring on their phones. But this could be user error“ August 22, 2023 KL Kenneth L OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “All of these features along with the knowledgeable and helpful and professional staff at Spoke Phone makes this service, in my opinion, the best out there. “ January 30, 2025 BB Banasmita B ManagerAnimation, Self-employedUsed the software for: Less than 6 months. “Something it hang up my call itself.“ February 25, 2023 WW Wil W CEODesign, 2 - 10 employeesUsed the software for: More than 2 years. “Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.“ November 29, 2023 Regan B Sales ConsultantRetail, 11 - 50 employeesUsed the software for: Less than 6 months. “CX being a very old software had a lot more features that are missing in spoke.“ August 6, 2021 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Regan B. Sales Consultant Retail Used the software for: Less than 6 months ### "Unicrest" August 6, 2021 5.0 Pros easy to use, simple installation and set up when you are already using a VIOP. it is very simple but gets the important stuff right like call quality and reliability (so far) Cons 3CX being a very old software had a lot more features that are missing in spoke. main ones are... switchboard immediate integration with hubspot more admin controls like adjusting users settings remotely (very helpful) contact page pop up when customer calls in Review Source MT Mike T. CEO Marketing and Advertising Used the software for: 6-12 months ### "Spoke Phone A+" June 2, 2025 5.0 Overall a great experience — solid performance, good value for the price, and definitely recommended for anyone looking for a reliable solution. Pros Works extremely well with a ton of powerful features and customization options. The mobile interface is clean and intuitive, and support is quick and easy to work with whenever needed Cons One minor drawback is that the default outbound ringtone isn’t the standard U.S. ring, and changing it requires a custom support request — but Spoke Phone was responsive and able to resolve it quickly Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Spoke Phone It was better recommended and I weighed features and price Review Source BH Brett H. GM Textiles Used the software for: 2+ years ### "Spoke phone review" November 30, 2023 3.0 Good. Ease of use to manage as an administrator Pros Simple set up and implementation. Cons Call quality can vary when moving around premise Review Source AW Andrew W. Director Marketing and Advertising Used the software for: 2+ years ### "Easy to deal with." January 13, 2026 5.0 Excellent. Pros Great communication. Easy to deal with. Highly recommend. Responsive phone support. A pleasure to work with. Cons Nothing negative to say. Review Source WW Wil W. CEO Design Used the software for: 2+ years ### "Good functions, easy to use, great support" November 29, 2023 4.0 Pros Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas. Cons There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Spoke Phone Whilst researching an inappropriate product, pricing and functionality were the key drivers for our choice for Spoke. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We switched from zoom because at the time zoom telephone was not available in Australia. Review Source AE ALAN E. MANAGING DIRECTOR Wholesale Used the software for: 2+ years ### "This platform works well and support is Excellent." November 20, 2020 5.0 FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet. Pros Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new. Cons Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well. Alternatives considered [Optus Loop](https://www.capterra.com/p/164897/Optus-Loop/) Reason for choosing Spoke Phone Much better customer support and clear calls, easy to set up in minutes. Review Source Response from Spoke Network November 23, 2020 Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business! JT Jami-Lee T. Office Manager Consumer Services Used the software for: Less than 6 months ### "Much easier than other well known brands" February 18, 2020 5.0 It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls. Pros We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient. Cons Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon. Switched from [Optus Loop](https://www.capterra.com/p/164897/Optus-Loop/) Because Optus we're way too clunky and all over the place. They have an online portal - not as easy to use and that would never save the changes so you would end up having to call anyway meaning it would take at least 10 minutes to make a simple change. I put in several complaints and "tickets" with no response or action. Very annoying having to prove my identity all the time as well! Review Source Response from Spoke Network February 23, 2020 Hi Jami-Lee. Thanks so much for the review and feedback about the auto-attendants. We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful. Best regards, Jason RW Rick W. Director Printing Used the software for: 2+ years ### "Spoke Phone: Simple, Flexible, and Effective" December 8, 2025 5.0 Pros We’ve been using Spoke Phone as our business phone system and it’s been great for our remote team. The app is easy to use, call routing is simple to manage, and having everything on mobile has made us much more flexible. Support has been responsive whenever we’ve needed help. Overall, a solid choice if you want a modern, mobile-first phone solution. Cons We haven't experienced any issues pertaining to the product. The app is super user friendly and their support team has been excellent. Review Source KL Kenneth L. Owner Construction Used the software for: 2+ years ### "Spoke Phone, the best way to organize your company's communication both in the office and in the field" January 30, 2025 5.0 Pros Spoke phone was like having a full PBX phone system that could be taken anywhere. I love the ability to split a single phone line into multiple extensions, allow those extensions to set up their own voicemail and the ability to transfer calls, even from a cell phone, to another extension. The feature that allows incoming calls to roll over from one extension to another so that the call is answered by a live person within the company and not go to voicemail is an invaluable feature. Voicemails were emailed to an address that the owner of the extension had on file and was transcribed had an attachment with the voicemail audio. That voicemail could also be forwarded or shared by email with other employees. Spoke allowed our company to have professional and easy to use communications. All of these features along with the knowledgeable and helpful and professional staff at Spoke Phone makes this service, in my opinion, the best out there. I would recommend Spoke Phone to anyone looking for a way to organize communications within their company both in the office and in the field. Cons I can honestly say that I did not have any negative experiences with Spoke Phone. I love their service! Review Source Martin G. Managing Director Utilities Used the software for: Less than 6 months ### "The Future is Here!!" January 23, 2019 5.0 We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple. Pros Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest. Cons Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke. Review Source Response from Spoke Network January 24, 2019 Hi Martin, thanks so much for the review. We're looking forward to bringing AI voice productivity and integrations to your team this year! IM Ian M. Director Consumer Goods Used the software for: 1-2 years ### "Brilliant Solution" November 7, 2019 5.0 Has been really Great to deal with Spoke - never otherwise for me. Pros Switched from Telstra land lines to Spoke in like 1 hour - just installed some IP desk phones and for a novice like me it was very easy - Can get through to Customer executive in seconds and the quality of assistance is perfect - highly recommend Spoke on all aspects of my experience Cons Calls have a slight delay to get call started - once connected its fine - we are looking at our network setup - apparently we need to adjust some settings to priorities Spoke calls. Reason for choosing Spoke Phone N/A Review Source Response from Spoke Network November 7, 2019 Hi Ian, thanks so much for the review. Glad Spoke Phone is working well for you, and yes, do get the network settings done - it will make a big difference. Enjoy the Desk phone support1 AJ Andrewe J. Business Analyst / Developer Design Used the software for: 6-12 months ### "Global business through Spoke" February 26, 2019 5.0 Spoke allowed me to work remotely from another country and still be contactable through the office Phone. Creating a seamless business experience for customers. It also allows easy communication with the other members of the team. Easily one of the best small business communications tools out there. Pros The fact that i can work in another country and still be contactable by customers as if i was still in the office. Cons It was confusing setting the work hours. I was expecting to set the time i was at work. Instead it was the time i am not at work. Review Source Response from Spoke Network February 28, 2019 Thanks Andrew, we're glad you are enjoying Spoke! PN Peter N. Account Manager/Developer Computer Software Used the software for: Less than 6 months ### "Instant Call Centre" July 18, 2019 5.0 We are an small but growing team and are planning to expand. Our main focus is on customer service and Spoke alllows us to grow the team without needing to add a desk to the office. We can create a virtual call centre without any technical knowledge. You can expand/trim your team instantly. Great concept, I'd work for these guys because I love the technology so much. It's a game changer. Pros Easy to use Use on existing hardware - just a mobile phone Support is F\*kn Fantastic Cons Call quality was up in the air and some technical issues at the start but that was from a 3rd party incorrectly setting this up. Once we figured that we could go to the actual Spoke team for support - perfect. Review Source Response from Spoke Network July 21, 2019 Hi CJ team., thanks for the review. Happy we could get you sorted out and up and running correctly! Cheers, The Spoke Team BB Banasmita B. Manager Animation Used the software for: Less than 6 months ### "Review about spoke phone" February 25, 2023 5.0 Pros spoke phone saved me a lot of timeit show who is calling you and from where they are calling. it's easy to identify a unknown number i can transfer my call easily to my friend through spoke phone Cons Something it hang up my call itself. It has some bugs that need to be fixed Review Source NS Nicole S. Business Manager Computer & Network Security Used the software for: Less than 6 months ### "Easy to set up and run" January 31, 2019 5.0 We needed a low cost phone solution which included an Australian phone number, and inbound calls that could be answered by anyone on the team. Spoke solved this problem for us and the set up was quick and easy. Pros Straightforward set up, great for non-technical users like myself! Good options in terms of who answers what in the team and within how much time. Cons Some of the call history functionality is unhelpful (for example a missed call will disappear from your history if another team member deals with it) but I understand that Spoke are working on new functionality and settings all the time. Review Source Response from Spoke Network February 3, 2019 Thanks Nicole, Look out for another iteration of call history next week. Best regards, The Spoke Team JS Josh S. Director Real Estate Used the software for: Less than 6 months ### "Amazing product" January 1, 2020 5.0 Pros Great for small and large businesses Ability to add several numbers Easy to transfer calls Love being able to track calls Cons The only thing is the delayed voice when on a call but it's not really that bad Review Source Response from Spoke Network January 3, 2020 Hi Josh, thanks for the nice review. Regarding your call delays, this is usually an easily resolved issue. It's either your Wi-Fi or you are forwarding a number that is adding a time delay as the call 'hops'. Reach out to us on support, and we'll help you get it sorted. https://docs.spokephone.com/docs/wifi-requirements-for-spoke\\ SH Sam H. Centre Manager Education Management Used the software for: Less than 6 months ### "Spoke Phone Review" March 18, 2019 5.0 Spoke is replacing our old phone system, we had big problems with the wiring in the building. This just works! Pros I love that you guys keep updating the app, I'm loving the features that you are adding. Cons Transfers can be a little fiddly, we are on cellular service as our wifi is terrible. Review Source AP Austin P. CEO Education Management Used the software for: Less than 6 months ### "No more clunky desk phones!" October 16, 2018 5.0 Don't know how we managed without it. Excellent product and excellent support. Thoroughly recommended. Pros So simple to setup and use. No IT experience required. Cons Haven't encountered any problems so far. Review Source Response from Spoke Network October 18, 2018 Thanks for the review Austin, looking forward to bringing our new voice automation features to you soon! BT Bryan T. Adviser Director Insurance Used the software for: 2+ years ### "SpokePhone is the perfect solution to any small business" November 30, 2023 5.0 Pros Very easy to use and works wherever we are in the world. We travel extensively so the ability to continue to operate our NZ business while out of the country for no additional cost is invaluable. Cons Hard to think of a criticism. SpokePhone has been great throughout. Review Source DS Dan S. CTO Computer Software Used the software for: 2+ years ### "Awesome Telephone Solution" February 19, 2024 5.0 Pros Easy to setup, use and integrate with and great support when or if you need it. Cons Like any VOIP system, you are reliant on the quality internet connection. Nothing Spoke Phone can do about that thought! Reason for choosing Spoke Phone We wanted a VOIP system so that our distributed team can all be contactable as though they were in the main office. Review Source Response from Spoke Network February 22, 2024 Thanks so much for the review. We really do appreciate you taking the time to write about Spoke Phone! We're excited to bring you even more value soon, through our AI roadmap that is focused on helping you increase revenue and productivity while reducing risk and cost. PJ Portia J. General Manager Hospitality Used the software for: 2+ years ### "Great software for calls" December 19, 2023 5.0 Pros Helpful support team, easy to understand the systems and implement. Great notifications system and cheap way to call international numbers. Cons Occasionally has issues with the wifi making receiving calls difficult. Would love a feature to select regular unavailability, at the moment restricted to normal weekends, but hospitality staff usually have weekdays off so would be nice to set that up instead of each week having to mark ourselves as on holiday. Review Source MM Marlon M. Director Logistics and Supply Chain Used the software for: 2+ years ### "Simple Setup" December 14, 2023 5.0 Pros Spoke Phone is simple to setup. The ability of having a phone system that is available on multiple platforms gives us the flexibility to answer calls efficiently. Cons We had some issue where users getting unregistered. Review Source RS Rebecca S. Director Accounting Used the software for: 2+ years ### "Spoke Phone provides us with the ability to work remotely" August 22, 2023 5.0 We enjoy using spoke phone, we can work remotely, but still be able to appear like we are in the office. Team can transfer calls to each other, but can also see when someone is already on the phone Pros We like the ability to transfer calls to each other. Cons Some of the employees have difficulty having the spoke phone ring on their phones. But this could be user error Review Source JP Justine P. Service Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product to invest in." September 18, 2020 4.0 Pros I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind. I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly. I haven't encountered one single rude person when I ask for help via spoke. They are always ready to help - especially \[SENSITIVE CONTENT HIDDEN\]. Thank you for your help. Cons Dropped calls are happening from time to time but it's not really the software fault. Mostly it's because of the carrier or the internet connection. It can be a bit frustrating when that happens but the customer support are always ready to give clarification on what is happening and also how to fix the problem- that is if it can be fixed at the moment. Review Source AH Alexander H. Director Retail Used the software for: 2+ years ### "Fantastic system we have been using for many years" August 22, 2023 5.0 Pros Great quality, customer service, and value for money Cons Nothing to report at this stage and we have used the system for many years Review Source Similar Products Featured ## Related categories [VoIP](https://www.capterra.com/voip-software/)[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.