# Page 2 | Spoke Phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Spoke Phone the right Collaboration solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159762/Spoke-Phone/reviews --- Spoke Phone 4.7 (56) [View alternatives](https://www.capterra.com/p/159762/Spoke-Phone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Spoke Phone ## Showing most helpful reviews Showing 26-50 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Alexander H. Director Retail Used the software for: 2+ years ### "Fantastic system we have been using for many years" August 22, 2023 5.0 Pros Great quality, customer service, and value for money Cons Nothing to report at this stage and we have used the system for many years Review Source Lance L. Managing Partner Consumer Services Used the software for: 6-12 months ### "Great for Small Business" September 3, 2018 5.0 Customer service is awesome! Always there to help us out, whether its for billing issues or for help with features! Always able to chat with someone! Pros Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility. Cons I have not hand any problems or concerns about their service. Review Source Response from Spoke Network September 4, 2018 Thanks for the kind words Lance. Glad Spoke Phone is working out so well for you in sunny Hawaii! We'll let you know when the new voice productivity features come out - we would love to hear what you think. Best regards, The Spoke Team IM Ian M. Director Consumer Goods Used the software for: 1-2 years ### "Brilliant Solution" November 7, 2019 5.0 Has been really Great to deal with Spoke - never otherwise for me. Pros Switched from Telstra land lines to Spoke in like 1 hour - just installed some IP desk phones and for a novice like me it was very easy - Can get through to Customer executive in seconds and the quality of assistance is perfect - highly recommend Spoke on all aspects of my experience Cons Calls have a slight delay to get call started - once connected its fine - we are looking at our network setup - apparently we need to adjust some settings to priorities Spoke calls. Reason for choosing Spoke Phone N/A Review Source Response from Spoke Network November 7, 2019 Hi Ian, thanks so much for the review. Glad Spoke Phone is working well for you, and yes, do get the network settings done - it will make a big difference. Enjoy the Desk phone support1 DR Dave R. Director/Manager Medical Devices Used the software for: 2+ years ### "Spoke user review" September 22, 2020 4.0 Positive and co-opertative Pros Ease of use. Intuitive. Enabled larger team to have access to calls Responsive help team Cons 3rd party issues when in poor reception areas Reason for choosing Spoke Phone Ease of use and pricing Review Source Response from Spoke Network October 1, 2020 Thanks for your review Dave. We are glad your team is enjoying the productivity that Spoke Phone can provide. Yes, we understand the issues in areas of poor reception. As with all VoIP calls, you need to have good data connection (4G/LTE) to ensure good call quality. Alternatively, in poor reception areas you can flick over to carrier calling mode which will provide a better calling experience. RJ Randall J. Director Computer Software Used the software for: 2+ years ### "Its the frustrations that matter" September 23, 2020 3.0 No desk phones, fully mobile Pros available on the mobile, anywhere, anywhere Cons the music and tones when answering a call...which my customer does not hear...but is already asking if i am there.... Review Source Response from Spoke Network August 24, 2021 Hi Randell, Thanks for your review, and we are sorry you experienced issues with call connection time delay on Spoke Phone. Please reach out to our customer support team as your issue is easily resolvable. All the best The Spoke Phone Team Dave M. Owner Civil Engineering Used the software for: Less than 6 months ### "Service is second to none" March 13, 2019 5.0 Great. Support is with real people! I can take and make calls from anywhere and appear as if I'm in the office. A highly recommended replacement for a business land line. Pros Not having to deal with Telstra and having access to incoming and outgoing calls from anywhere Cons Has only been a month, but I can't think of anything, yet. Review Source Response from Spoke Network March 14, 2019 Hey Dave, thanks for the review and supporting Spoke Phone! Be interested to see how you like the new Call Highlights feature. When you hear something on a call that you need to write down, just tap "Highlight" and Spoke goes back in time and transcribe what the person just said as a written-up note! Be well, and thanks. VR Verified Reviewer Founder & CEO Human Resources Used the software for: I used a free trial ### "Definitely worth a trial with your team!" September 14, 2017 4.0 Pros Spoke phone has to be something a start up or hi-growth business needs to consider It makes all the sense in the world with enabling highly effective communication in a cost effective manner. The Spoke phone team is highly responsive as well, which is nice--no customer care issues to speak of Cons none to date that we have experienced. It takes some getting used to, and there is a curve to get certain employees out of 'text only' mode but it does drive better conversations and communications, for sure. Review Source AJ Andrewe J. Business Analyst / Developer Design Used the software for: 6-12 months ### "Global business through Spoke" February 26, 2019 5.0 Spoke allowed me to work remotely from another country and still be contactable through the office Phone. Creating a seamless business experience for customers. It also allows easy communication with the other members of the team. Easily one of the best small business communications tools out there. Pros The fact that i can work in another country and still be contactable by customers as if i was still in the office. Cons It was confusing setting the work hours. I was expecting to set the time i was at work. Instead it was the time i am not at work. Review Source Response from Spoke Network February 28, 2019 Thanks Andrew, we're glad you are enjoying Spoke! TJ Tim J. Practice Manager Law Practice Used the software for: Less than 6 months ### "Well on the way to something amazing" April 2, 2019 5.0 Spoke allows us to work from anywhere with a professional phone service at our disposal. Staff can keep their personal phone numbers private while making and receiving calls on their own mobile phones. Voicemail, transferring calls between users and call conferencing are all a breeze and features such as call recording and dictation are beginning to change our workflows for the better. Pros Spoke brings the best bits of the office phone systems we’ve always known using the tool we always have with us. More than that it extends beyond the abilities of traditional systems by leveraging the latest technological advances. Somehow it does all of this at a very reasonable price with excellent customer service. Cons While Spoke is well on the way to greatness it’s still a work in progress. Features like the address book are still a little clunky but I’m told there are plans afoot for making it more user friendly and capable. Review Source MB Mohamad B. Director Wholesale Used the software for: 1-2 years ### "Great Company, Product and Service " March 21, 2019 5.0 The Team at Spoke, especially our rep are amazing at solving problems and explaining how to make the most of their extensive feature list. Pros Spoke is always bringing new and innovative changes into their product design. Its innovative, smart and works very well. Cons The Software worked great. When there was a problem, it was resolved and communicated effectively Review Source PN Peter N. Account Manager/Developer Computer Software Used the software for: Less than 6 months ### "Instant Call Centre" July 18, 2019 5.0 We are an small but growing team and are planning to expand. Our main focus is on customer service and Spoke alllows us to grow the team without needing to add a desk to the office. We can create a virtual call centre without any technical knowledge. You can expand/trim your team instantly. Great concept, I'd work for these guys because I love the technology so much. It's a game changer. Pros Easy to use Use on existing hardware - just a mobile phone Support is F\*kn Fantastic Cons Call quality was up in the air and some technical issues at the start but that was from a 3rd party incorrectly setting this up. Once we figured that we could go to the actual Spoke team for support - perfect. Review Source Response from Spoke Network July 21, 2019 Hi CJ team., thanks for the review. Happy we could get you sorted out and up and running correctly! Cheers, The Spoke Team JN James N. Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Absolutely amazeballz" January 31, 2020 5.0 LOVE THEM LOVE THEM LOVE THEM. Value and options for the dollar cannot be beaten ... customer service is superb ... they've won a loyal fan for a long time! Pros The ease of setup, use, functionality for our little team, and very intuitive design (ie, I hadn't read how to transfer calls but when I was faced with the need, I figured it out from the screen in the middle of the call in about 4 seconds) Cons The colour ... no but honestly, can't think of anything. Perhaps the record a greeting over a phone call may be improved a little, but nothing an iphone, a pillow, and a quiet room can't fix . Seriously, that's how I recorded our greetings and they sound professional as! Review Source Jack M. Manager Venture Capital & Private Equity Used the software for: Less than 6 months ### "Super Simple & Effective" September 13, 2017 5.0 Pros Spoke was live and ready to go in a couple of minutes and I can finally five up my desk phone. It's great for tracking and giving visibility of all my calls. Cons The features are still light as they're pretty new but the team has been really responsive and adding new features almost daily! Review Source Andrew K. President Staffing and Recruiting Used the software for: I used a free trial ### "Incredibly easy to set up and use!" September 13, 2017 5.0 Pros Set up in 3 minutes is no lie and you do not need any technical expertise to do it! We are a company of remote employees and Spoke allows us to know exactly who is available at any given time. No need to have employees give out personal mobile numbers anymore. Review Source AA Andrew A. Director Internet Used the software for: 6-12 months ### "Fantastic Customer Service" March 8, 2019 5.0 Rep in customer service is fantastic. She is very efficient and knows the back end of the system well. She made our business phone changes online, with no troubles or fuss. Pros Easy to configure and change as business needs change. Cons Nothing to add to this section. All is working fine at the moment. Review Source Response from Spoke Network March 12, 2019 Thanks for the review Andrew, we really appreciate it! DC Damian C. General Manager Used the software for: Less than 6 months ### "The team at Spoke have been extraordinarily helpful in getting our new system setup and running. " July 27, 2018 4.0 Pros The best thing is knowing that we are not missing incoming calls or that calls are sitting on an answering machine somewhere unchecked. The other feature we like the most is the ability to transfer incoming calls between people regardless of which office they are located in. We are also very impressed with the technical support and customer service provided - at times going above and beyond to fix problems that we created at our end and need not have been they problem to fix. Cons We are located in a regional community where data and cell connections are sometimes patchy which means that on occasion call quality can be a problem - but this is not unique to Spoke and is an issue with mobile coverage in our area. Review Source Response from Spoke Network September 4, 2018 Hi Damian, thanks for the review and your thoughts on Spoke. We'll be sure to keep working on improving the service. Cheers, The Spoke Team SH Shellie H. Client Relationship Manager Accounting Used the software for: 6-12 months ### "This is a cost effective and reliable to service - we love it!" July 25, 2018 5.0 Network efficiency and much lower bills than Telstra! Pros A user friendly interface with every functionality of a full PABX system. Integrating with our 1300 numbers was simple - call quality is good. Great for virtual office set up Cons No negative feedback - any teething problems were easily and quickly resolved. That what customer support is for! Review Source Response from Spoke Network September 4, 2018 Hi Shellie, thanks for taking the time to write a review for Spoke Phone. We know you are very busy, so we appreciate it! Cheers, The Spoke Team SA Sandra A. Operations Manager Environmental Services Used the software for: I used a free trial ### "Initial Impressions Review" April 30, 2021 5.0 Customer service outstanding. Response has been quick and very helpful. Thank you. Pros Functionality and Ease of transfer. We are yet to fully implement and step into daily use so this review reflects introductory and setup experience only. Cons I have no dislikes to offer at this time Reason for choosing Spoke Phone Recommended by IT adviser who had first-hand experience with you and knew our needs. Review Source PD Peter D. Director Financial Services Used the software for: Less than 6 months ### "Dont do it." September 2, 2019 1.0 Worst company to deal with.Even local franchise said they should not have sold me that system ,said not a very good system. Pros I didnt like anything about the phone system. Cons The whole process was bad from start to finish Reason for choosing Spoke Phone Have not tried to rectify problem. Review Source Response from Spoke Network September 16, 2019 Hello Peter. I think you must have us confused with some other phone provider. You or your company has never had an account with Spoke Phone, nor undertaken a free trial. If you need a new phone system, we would be happy to show you Spoke Phone. Thanks, Jason ID Ian D. sales manager Government Relations Used the software for: Less than 6 months ### "Fantastic software Great customer service" March 20, 2019 5.0 The best customer service i have ever had very friendly staff and very helpful the whole process was explained very well.I would highly recommend this company to anyone. Pros The software is very easy to use and extremely reliable i am using it to take calls from Australia and im living in Vietnam the call quality is fantastic i have had nothing but compliments from my clients. Cons no complaints at all very good software very reliable Review Source Response from Spoke Network March 28, 2019 Hey Ian, thanks for the great review, we really appreciate it! Cheers, the Spoke Team Darren B. Founder and CEO Internet Used the software for: Less than 6 months ### "null" September 13, 2017 5.0 Review Source Michael J. Used the software for: I used a free trial ### "null" September 13, 2017 5.0 Review Source DM Darren M. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to Spoke pnone" May 8, 2019 5.0 Allowed us to move to a new office that did not have a standard phone connection. Not only saved $4000 by not having to connect a phone line but it has completely replaced a $5000 traditional PABX system. Pros Ease of use Exceptional customer service and responsiveness Online assistance, FAQs and guides Cons Nothing to note. Review Source Response from Spoke Network May 9, 2019 Hi Darren, thanks for the review. Looking forward to brining you our voice note features next week! JC Jon C. Used the software for: Less than 6 months ### "I just Love Spoke Phone" July 18, 2018 5.0 Pros These guys must have written the book on customer support and service. They are always quick to reply, they solve my problems straight away and they don’t treat me like an idiot. My business has grown since using Spoke Phone. Cons I can run my business from literally anywhere. The customers have no idea that I am sitting on the beach chilling. 😀 Review Source VR Verified Reviewer eCommerce Manager Consumer Electronics Used the software for: Less than 6 months ### "Very promising" April 18, 2019 4.0 Pros The software is super simple to use. Customer service has been exceptional. And they seem to be legitimately receptive of feedback, which is a great sign. Cons It's early days for these guys, so some functionality is still lacking. But they're aware of that and they already have plans in motion to roll out much of the functionality we want. Review Source Similar Products Featured