# Firsthand Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Firsthand Software - reviews, pricing plans, popular comparisons to other Mentoring products and more.

Source: https://www.capterra.com/p/159785/Firsthand

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# 

 Firsthand Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Firsthand

## What is Firsthand?

Firsthand makes it easier than ever to help all students realize their career potential. Boost student engagement, improve career outcomes, and provide mentoring, virtual career fairs, job boards, webinars, and email campaigns all-in-one platform. We're the #1 provider of alumni engagement and mentoring platforms and trusted by hundreds of leading institutions, including Harvard, Oxford, MIT, and Cambridge.

## What is Firsthand used for?

[Mentoring](https://www.capterra.com/mentoring-software/)[Alumni Management](https://www.capterra.com/alumni-management-software/)[Virtual Event](https://www.capterra.com/virtual-event-software/)

Top alternative

Featured

Overall rating

Based on 41 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

$7600

Per Feature, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Firsthand?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://firsthand.co/&name=Firsthand)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Firsthand

4.5 (41)

VS.

[4.5 (990)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/)

Starting Price

$7600

Per Feature, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (41)

Ease Of Use

4.1 (623)

Value For Money

4.5 (31)

Value For Money

4.1 (553)

Customer Service

4.6 (37)

Customer Service

4.5 (611)

## Firsthand alternatives

[4.7 (82)](https://www.capterra.com/p/161291/Swoogo/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.7 (144)](https://www.capterra.com/p/133653/Almabase/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[vFairs](https://www.capterra.com/p/149104/vFairs/)

[4.8 (623)](https://www.capterra.com/p/149104/vFairs/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/149104/vFairs/)

Highest Rated

[Whova](https://www.capterra.com/p/149712/Whova/)

[4.8 (2,416)](https://www.capterra.com/p/149712/Whova/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/149712/Whova/)

[View all alternatives](https://www.capterra.com/p/159785/Firsthand/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Action Item Tracking

Track the status of discussed/agreed tasks

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

AI-based Matching

Carry out matching automatically using machine learning algorithms

API

Application programming interface that allows for integration with other systems/databases

Appointment Scheduling

Schedule appointments via a calendar

Attendance Management

Manage attendance for classes, shifts, meetings, or events

Firsthand 36 features

Track the status of discussed/agreed tasks

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Carry out matching automatically using machine learning algorithms

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Manage attendance for classes, shifts, meetings, or events

Process of managing, tracking, and communicating with individuals who are registered to attend an event

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Process of enhancing skills & experiences for continuous professional growth & advancement

Communicate using direct chat or messages within the system

Centralized repository to store content and assets

Add customized logos and colors to align with company branding

Create and send email blasts/campaigns

Tracks metrics that provide insight into how a user interacts with any interface or product

Schedule and manage the logistics of activities and other gatherings

Designed for alumni organizations and associations

Activities related to raising money for a specific cause

Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences

Manage the process of attracting and converting business prospects into leads

Organize and track educational activities

Manage contacts across multiple mailing lists

Live stream to multiple devices simultaneously

Accounts held by members of an organization

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Online gateway through which members can access/update personal information

Database of members to track personal information of individuals and families

Match mentors and mentees through self-matching, admin-led matching, or automatically based on skills, interests and other parameters

Manage mentoring programs: registration, pairing, curriculum, and reporting

Real-time registration over the web

Personal profiles that may include photos, job roles, skills, interests, qualifications, languages spoken, and more

Reporting on how each user, task or process has advanced since its initiation

Engage in direct, instant messaging with customers, users, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Virtual waiting area for attendees

Get Advice

We can help you find the software with the features you need.

Features

4.2 (41)

4.2

Based on 41 reviews

## Pricing

Value for money

4.5 (31)

Basic

$7,600

Per Feature,Per Month

Value for money

4.5 (31)

4.5

Based on 31 reviews

## Integrations

[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

NetSuite](https://www.capterra.com/p/135757/NetSuite/)[

LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[

Simplicity](https://www.capterra.com/p/89548/SimplicityCollect/)[

Ellucian](https://www.capterra.com/p/135932/Ellucian/)[

Blackbaud Enrollment Management System](https://www.capterra.com/p/205393/Blackbaud-EMS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (37)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (37)

4.6

Based on 37 reviews

## User reviews

Overall rating

4.5

Based on 41 reviews

Filter by rating

5(22)

4(17)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SG

Sunaina G.

Director Graduate Business Career Management

Higher Education

### "Dashboard"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2020

We are pushing this resource more and more to facilitate networking and mentorship opportunities for students to connect with advisors for informational conversations. Also we have discontinued another product since this platform's resources provides our students with career webinar videos.

Pros

Dashboard is user friendly, intuitive and robust enabling ease of communication to students.

Cons

We haven't hit any roadblocks or limitations yet with respect to the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BD

Belinda D.

Tech Support

Non-Profit Organization Management

### "Year 1 Firsthand"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 29, 2020

Matching mentors and mentees in our workforce development programs.

Pros

Very easy to customize this software, which we are doing to support many programs and collaborative partners.

Cons

It would be nice it had more integration options besides LinkedIn.

Reasons for choosing Firsthand

The matching algorithm and our ability to customize it was reason #1.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NT

Nicole T.

Alumni Relations Coordinator

Higher Education

### "Love Firsthand!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 23, 2020

I'm still fairly new to using Firsthand but love it so far! Using the software is easy and customer service/support is amazing! \[SENSITIVE CONTENT HIDDEN\] has been extremely helpful in getting me set-up as an administrator and explaining all the different features. The whole Firsthand team is always willing to hold a private training session and give you their undivided attention. Very much appreciated!

Pros

I like how the software is simple and easy to use/navigate whether you are an administrator, student or alumni.

Cons

I have no complaints about the software.

Reasons for choosing Firsthand

I was not with the organization when they decided to purchase.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CD

CLAY D.

Professor

Education Management

### "Students love Firsthand"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 22, 2020

Students need to conduct a career conversation with an alumni of our university. Students can select the mentors based on their major, industry or job title. The software does a great job matching mentors with students based on student interests. Many students say this project is among the best they have ever completed while college. Being able to speak with someone in a position that they want to be in is invaluable to their growth. The advice provided is highly valued by students.

Pros

The software id easy to use and being able to link it to LinkedIn makes signing up very easy.

Cons

The only Con is on our end. We need more alumni mentors in our system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

Joel R.

TRIO SSS

Education Management

### "Go with Firsthand"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 21, 2020

Pros

Firsthand is vital before many universities were forced to go online. Now it is a tool that allows for so much creative use of the platform. It has so much to offer in mentoring, relationship-building, and career fairs.

Cons

It takes a little bit of time to get started and comfortable with the software. I don't think it's Firsthand's fault - it just takes students some time to get comfortable with the idea to meet a stranger.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DG

Daniel G.

I.T. Assistant

Information Technology and Services

### "First Hand used as for professional community empowerment"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 21, 2020

Pros

I like the algorithm the most. It helps us find ways to tie mentors and mentees together which makes our intake much more easier.

Cons

I think we would like the ability to create our own library to import our video collection. Clients need our videos to better prepare them and having it on this platform would make it much easier.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IA

Iara A.

Program Officer

Education Management

### "Firsthand has made my job easier!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 21, 2020

Pros

Firsthand helped make my job easier by allowing us to pair my program mentees and mentors in a simple way. Although my company uses Firsthand a little differently than most companies do, the Firsthand team was all ears and made small changes so the platform could be even more beneficial to us.

Cons

Some new features do not always work the first time around and updates/changes are not always done in a timely manner.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CL

Chris L.

Graduate assistant

Education Management

### "Not an employee anymore"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 21, 2020

It was great but I'm no longer working with it so I don't know how it's working now.

Pros

I appreciated the work that the firsthand team provided and their customer service skills

Cons

It was still not as customizable as we needed at the time

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Stephanie S.

MBA Careers Consultant

Education Management

### "The students that use it, love it"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 20, 2020

Firsthand provides a wealth of professionals at the finger tips of students to connect with. This is invaluable in an age where making online jobs applications alone is not enough.

Pros

The students that engage with Firsthand love it. Students were able to access professionals at short notice and even at weekends and were impressed with the their knowledge and willingness to help. Being able to have these conversations with friendly professionals is a great starting place for students new to networking to have a go in what feels like a safer environment.

Cons

We're in a very 'noisy' digital world so getting students to engage with the product is our biggest challenge. Firsthand have been supportive is supplying promotional materials which has been useful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Career Management Associate Director

Education Management

### "Great mentoring platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 19, 2020

Pros

The access to professional for mentoring, advice and mock interviews. The resources available.

Cons

Nothing specific. The platform is well designed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/159785/Firsthand/reviews/)

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