--- title: "Flexport Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Flexport Software - reviews, pricing plans, popular comparisons to other Inventory Control products and more." source_url: "https://www.capterra.com/p/159808/Flexport/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # Flexport Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Flexport ## What is Flexport? Cloud-based solution that allows businesses to streamline freight operations, manage shipping operations, receive system alerts & more. ## What is Flexport used for? [Freight](https://www.capterra.com/freight-software/)[Logistics](https://www.capterra.com/logistics-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 62% Neutral 5% Negative 33% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Flexport?[Manage this product listing](https://www.g2.com/products/flexport/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Flexport 3.4 (21) VS. [4.5 (1,689)](https://www.capterra.com/p/138669/Motive/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (21) Ease Of Use 4.4 (1,689) Value For Money 3.0 (19) Value For Money 4.2 (1,555) Customer Service 3.3 (19) Customer Service 4.4 (1,626) ## Flexport alternatives [4.2 (248)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (963)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (108)](https://www.capterra.com/p/239697/MyCarrier/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Cargoson](https://www.capterra.com/p/228964/Cargoson/) [4.8 (53)](https://www.capterra.com/p/228964/Cargoson/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228964/Cargoson/) [View all alternatives](https://www.capterra.com/p/159808/Flexport/alternatives/) ## FAQs about Flexport Overview ### Which roles and teams benefit most from Flexport? Flexport is most used by logistics, supply chain, purchasing, inventory, and fulfillment teams managing freight shipments, warehouse coordination, order movement, and stock visibility. Owners, founders, CEOs, and COOs use it to oversee shipping costs, delivery timelines, and operational performance, while customer support leaders track shipment status to address customer inquiries. Answer based on 21 reviews Overview ### What company size and specific industries is Flexport built for? Flexport is designed for businesses of varying sizes that need cloud-based freight management, including companies handling shipping, invoicing, reporting, and freight operations. It is best suited for organizations in logistics, transportation, import and export, and other supply chain-focused industries that manage freight regularly. Features and Usability ### What are the key features of Flexport? Flexport offers import/export management, order management, shipment tracking, and customer portal access for freight workflows. Core transportation features include LTL/shared truckload, truckload management, waybills, and quotes/estimates, while rate management and accounting support shipment pricing and financial tracking. Getting Started and Support ### What training and onboarding options does Flexport offer? Flexport provides live online training sessions to help teams get started. These sessions can support guided setup, product walkthroughs, and direct instruction from a trainer, giving users a structured way to learn the platform and begin working with its features. Getting Started and Support ### What customer support options does Flexport offer? Flexport provides 24/7 live rep support and chat. User feedback on support is mixed: some customers describe the team as always available and helpful, while others report slow resolution, unclear answers, and repeated follow-up needed to get shipment or inventory issues addressed. Answer based on 3 reviews ## Features AI summary Based on 1,030 Inventory Control reviews Capterra data shows that buyers of freight software rank the following features as their top priorities: - **Shipping Management** (**44%** of reviewers rated this feature as critical) - **Transportation Management** (**50%**) - **Quotes/Estimates** (**48%**) Flexport includes **Quotes/Estimates**, which helps businesses price shipments more accurately and respond to customer requests faster. However, it does not offer **Shipping Management** or **Transportation Management**. Instead, the product provides other features that reviewers also rate highly, including **Shipment Tracking** (**45%**) and **Order Management** (**49%**). These features help teams monitor freight in transit and keep orders organized, providing teams with better visibility and control across day-to-day logistics work. Quotes/Estimates 1.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Shipment Tracking 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Accounting 1.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Import/Export Management 1.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Management of inbound and outbound shipments in the context of international trade Customer Portal 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important A website or login for customers to access information Rate Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Flexport 10 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Customer Portal: A website or login for customers to access information - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - LTL/Shared Truckload: Trucks that do not reach full load and can be shared - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Truckload Management: Track and manage transportation of large cargo that fills an entire trailer/truck - Waybills: Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods --- Get Advice We can help you find the software with the features you need. Features 3.4 (21) 3.4 Based on 21 reviews ## Pricing Value for money 3.0 (19) ### Starting price Free trial not available Value for money 3.0 (19) 3.0 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (19) 3.3 Based on 19 reviews ## User reviews Overall rating 3.4 Based on 21 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(3) 3(1) 2(0) 1(7) Mentioned topic Recent reviews first, then most helpful RE Reviewer CEO and Founder Used the software for: 3-5 years ### "Flexport is Epic!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2020 Pros It brings a completely unique experience in managing a global supply chain. Their software is so easy to use, manage shipments, keep track of data to report KPIs, and most importantly they have a great customer support team that is always available. Cons With growth and improvement comes change. Not really a problem, but the UX has changed 2-3 times since we used it so we have to re-learn where some of the buttons are. But a small price to pay for continued improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Supply Chain Operations Manager Used the software for: 3-5 years ### "Reliable and Superb Interface for our Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2020 Apart from the software of Flexport, the team handling our account was very active and reliable. They even get out of their way to check on us for any issues and assist us on all matters pertaining to our shipments. Pros What I like the most on this software is the ability to prompt me each time there are milestones in our shipments and that it visually shows where our shipments are at any point in time in their dashboard. Apart from that, whatever information I need are there and available in just a click. Cons Well, for more than 3 years of using the software, I never had a problem with it. Really really good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner Used the software for: 1-3 years ### "unathorized charges - don't let you close your account - continue to bill you" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 22, 2025 First they try not to let you close your account, telling you they cannot ship your inventory back to you in Canada (even though they fulfill your orders to Canada). When you find a place to ship it to and ask to close and refund the unauthorized charge, they tell you they cannot close your (now empty) account and cannot close the ticket either. They do this to keep it open yet another month and another unauthorized charge. Pros They integrate with Shopify but that is the only positive about the company because they are terrible in every other way Cons Shopify pushed my inventory into Flexport with no minimum fees. Now they’ve suddenly added a $500 minimum charge and say it’s going up to $5,000. When I asked for my stock back, they claimed they couldn’t ship to Canada — just a stall to keep billing me. I moved my inventory, but they still won’t close my account or ticket, leaving me stuck with more $500 charges. This is outright theft. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Supply Chain Used the software for: Less than 1 year ### "Innovative and Breakthrough from Traditional Freight Forwarder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2020 Efficient, informative, reliable Pros Real-time shipment tracking with intuitive platform layouts Cons Still requires manual upload of documents, which no one has found a better solution to avoid necessary paper work Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Customer Supply Chain Used the software for: 1-3 years ### "Great Technology Slow Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 31, 2021 Overall it's a great platform with many features. Sadly the overall service is lacking which diminishes what they offer. Pros Flexport has a unique technology platform that has many great features. It is truly cutting edge and it is very easy to use as well as track orders. They also have good rates on certain lanes. Cons One of the biggest issues lately has been their service level. They have been very slow to respond with quotes and bookings. This likely delayed one our orders by almost two months. This is something they really need to improve other forwarders send quotes in a couple hours. Over a week is just not acceptable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 1-3 years ### "Stay Away! Use anyone BUT them." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 9, 2025 My experience has been an absolute nightmare of chatbots and workers who have zero interest or accountability, warehouses who list then lose product, and staff who make promises but are fired before anything ever happens. Pros I’ve not enjoyed anything about my experience. Myself and my employees have been lied to, then chastised for calling employees on their lies… it’s a total joke of a company. Cons They have horrible customer service, have constantly lost inventory, and their prices have risen immensely, making it near impossible to withdraw product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Warehouse and Logistics Manager Used the software for: Less than 1 year ### "Terrible System, Don't Use. " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 April 17, 2025 Where do I start. I worked with them for just under a year. My company looked forward to working with a 3PL to help cut delivery times to our customers out West. Things started great, as they always do. My sales rep and I decided we would start with their single node option and only send my stock to their CA location. After awhile I wanted to try their distributed model and send stock to all locations. My company is based on the East Coast and unfortunately with this option you cannot choose where to ship your inventory, nor can you choose what you want shipped where. You have to rely on their computer algorithm. This was unfortunate as the majority of my was sent to NJ, really no point in having order fulfilled from there, it ended up just costing me more. On top of that when I pushed orders to be fulfilled their algorithm seemed to have no rhyme or reason to what location it was getting sent out from. I would have a customer in CA, stock available in CA yet the order was fulfilled from NJ. After many calls with them all they could come up with was that's how the algorithm worked. I would have orders that were late or damaged and their system has no way of alerting you, it is a manual process of going through each order and checking the updates. Even on the order screen the tracking didn't match the actual tracking numbers ETA. Originally I was told it would be 3 business days after the promised delivery date before I can process a claim and then they pushed it to 5 without warning. Now my customers were waiting over 2 weeks. My biggest headache with this company was a $10,000 order I shipped into the CA reserve storage facility. First, the tracking never updated in their portal to show it was picked up, in transit or when it was delivered. I had to check in with customer service multiple times over a 6 week period to gain any sort of insight as to where my inventory was. I was told different answers from different people, no one could be clear. Once I finally got confirmation the pallet was delivered, they refused to check it in as part of the label was cut off. They knew who it was from, and what was supposed to be there yet they were going to make me pay an extra fee. I asked repeatedly to talk to whoever was in charge, they refused. They told me 2 options, pay the fee or arrange shipping back to me. With much back and forth I scheduled the pickup, followed all the requests from them and yet the people in the warehouse told my driver over the span of 3 days they didn't have the pallet for pickup. Finally it was picked up and delivered back to me, only I am p=now missing $1,300 worth of inventory they claim they don't have. Do yourself a favor and don't use them. They don't have the proper capabilities to run a smooth operation, they refuse to take any consideration of the customers experience and rarely admit when they have messed something up. I am in the process of removing all my inventory, they have managed to lose product, take up until the last possible moment so it wasn't considered a late shipment and have added to the headache they already gave me. Pros Started off great, short lived. I have no pros but apparently I need to have a minimum for this section. Cons Their flawed system Customer Service Lacking in progression Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sam B. Partner Used the software for: 1-3 years ### "Excellent software, mediocre freight forwarder" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 9, 2022 I am coming at this from a unique perspective, and I welcome the acknowledgment that my review can't help but be biased against Flexport. I run a company in China that manages the manufacturing for brands importing their products into the US and EU. I also operate a freight forwarding company where businesses use us to ship their cargo from China (queue the bias). Because we work with a lot of brands on the manufacturing side, many of them work with Flexport to move their cargo. Since we engrain ourselves closely within our customer's supply chain, frequently, it is my team interfacing with Flexport and managing their shipments. So I have a unique perspective as both a user and competitor. In short, Flexport is fantastic, and I am a fan of how they have been able to disrupt the antiquated logistics industry by introducing some well-needed competition focusing on adding technology and software to the otherwise old-school operations. My only genuine gripe with Flexport is that it is a software company and not a freight forwarder. I have worked with over a dozen companies who relied on Flexport to move their cargo, only for us to take a deep dive and see significant adjustments that importers could make to increase efficiency and decrease costs. Flexport is only as good as your ability to plan logistically. When comparing that with other forwarders, traditionally, the freight forwarder can offer suggestions that Flexport can't. Pros Suppose you are looking for a freight forwarder where your importance weighs higher on the technology of the application that manages your shipments and less on the flexibility, customer focus, and pricing. In that case, Flexport is an excellent option. I like the following analogy of Flexport. If you had a business where it was vital for you to be able to move around from point A to point Z, would you use Uber as your medium of transportation, or would you work with a company/driver that is more focused on your exact needs, but does not have a sexy application? Cons Flexport is expensive, and unless you are moving 20+ containers a month, you will not have a dedicated account person that will give you the time and effort to plan your shipments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Logistics Manager Used the software for: Less than 1 year ### "Impressive International software for freight" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2018 Looking to see if they can be competitive and save us money. Pros Seems to have many bells and whistles, not to disappoint. Cons don't like the option of having my vendors automatically book freight without my knowledge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Head of Customer Support Used the software for: Less than 1 year ### "Flexport allows us to easily track international shipments with constant updates." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2018 Pros Besides the quality of the ability to actually track multiple shipments with ease, the program itself is presented in a clean, easy to understand layout that's often lacking in logistics software. Cons I have really enjoyed this software and don't have any major cons. It would be great to be able to integrate it into other programs we use for the whole team to view without adding them as a user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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