# Flexport Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Flexport Software - reviews, pricing plans, popular comparisons to other Freight products and more. Source: https://www.capterra.com/p/159808/Flexport --- # Flexport Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Flexport ## What is Flexport? Cloud-based solution that allows businesses to streamline freight operations, manage shipping operations, receive system alerts & more. ## What is Flexport used for? [Freight](https://www.capterra.com/freight-software/)[Logistics](https://www.capterra.com/logistics-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 62% Neutral 5% Negative 33% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Flexport?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://flexport.com&name=Flexport) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Flexport 3.4 (21) VS. [4.5 (1,687)](https://www.capterra.com/p/138669/Motive/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (21) Ease Of Use 4.4 (1,687) Value For Money 3.0 (19) Value For Money 4.2 (1,553) Customer Service 3.3 (19) Customer Service 4.4 (1,624) ## Flexport alternatives [4.2 (240)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (108)](https://www.capterra.com/p/239697/MyCarrier/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (51)](https://www.capterra.com/p/249961/Alvys-TMS/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars Highest Rated [Cargoson](https://www.capterra.com/p/228964/Cargoson/) [4.8 (51)](https://www.capterra.com/p/228964/Cargoson/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228964/Cargoson/) [View all alternatives](https://www.capterra.com/p/159808/Flexport/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Quotes/Estimates 1.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Accounting 1.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Import/Export Management 1.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Management of inbound and outbound shipments in the context of international trade Customer Portal 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important A website or login for customers to access information Shipment Tracking 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Rate Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Flexport 10 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. A website or login for customers to access information Management of inbound and outbound shipments in the context of international trade Trucks that do not reach full load and can be shared Manage and track customer orders for goods, investments, or any other purchases Generate quotes or estimates for customers Track/optimize rates in relation to usage The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Track and manage transportation of large cargo that fills an entire trailer/truck Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods Get Advice We can help you find the software with the features you need. Features 3.4 (21) 3.4 Based on 21 reviews ## Pricing Value for money 3.0 (19) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.0 (19) 3.0 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (19) 3.3 Based on 19 reviews ## User reviews Overall rating 3.4 Based on 21 reviews Filter by rating 5(10) 4(3) 3(1) 2(0) 1(7) Mentioned topic Sorted by most recent AU Anonymous User Owner Retail ### "unathorized charges - don't let you close your account - continue to bill you" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 19, 2025 First they try not to let you close your account, telling you they cannot ship your inventory back to you in Canada (even though they fulfill your orders to Canada). When you find a place to ship it to and ask to close and refund the unauthorized charge, they tell you they cannot close your (now empty) account and cannot close the ticket either. They do this to keep it open yet another month and another unauthorized charge. Pros They integrate with Shopify but that is the only positive about the company because they are terrible in every other way Cons Shopify pushed my inventory into Flexport with no minimum fees. Now they’ve suddenly added a $500 minimum charge and say it’s going up to $5,000. When I asked for my stock back, they claimed they couldn’t ship to Canada — just a stall to keep billing me. I moved my inventory, but they still won’t close my account or ticket, leaving me stuck with more $500 charges. This is outright theft. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jarrad H. CEO Apparel & Fashion ### "Stay Away! Use anyone BUT them." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 8, 2025 My experience has been an absolute nightmare of chatbots and workers who have zero interest or accountability, warehouses who list then lose product, and staff who make promises but are fired before anything ever happens. Pros I’ve not enjoyed anything about my experience. Myself and my employees have been lied to, then chastised for calling employees on their lies… it’s a total joke of a company. Cons They have horrible customer service, have constantly lost inventory, and their prices have risen immensely, making it near impossible to withdraw product. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reasons for choosing Flexport We had a personal “team member” assigned who promised to always answer emails and calls… well, he was fired shortly after we chose them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Laurel H. Warehouse and Logistics Manager Retail ### "Terrible System, Don't Use. " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 16, 2025 Where do I start. I worked with them for just under a year. My company looked forward to working with a 3PL to help cut delivery times to our customers out West. Things started great, as they always do. My sales rep and I decided we would start with their single node option and only send my stock to their CA location. After awhile I wanted to try their distributed model and send stock to all locations. My company is based on the East Coast and unfortunately with this option you cannot choose where to ship your inventory, nor can you choose what you want shipped where. You have to rely on their computer algorithm. This was unfortunate as the majority of my was sent to NJ, really no point in having order fulfilled from there, it ended up just costing me more. On top of that when I pushed orders to be fulfilled their algorithm seemed to have no rhyme or reason to what location it was getting sent out from. I would have a customer in CA, stock available in CA yet the order was fulfilled from NJ. After many calls with them all they could come up with was that's how the algorithm worked. I would have orders that were late or damaged and their system has no way of alerting you, it is a manual process of going through each order and checking the updates. Even on the order screen the tracking didn't match the actual tracking numbers ETA. Originally I was told it would be 3 business days after the promised delivery date before I can process a claim and then they pushed it to 5 without warning. Now my customers were waiting over 2 weeks. My biggest headache with this company was a $10,000 order I shipped into the CA reserve storage facility. First, the tracking never updated in their portal to show it was picked up, in transit or when it was delivered. I had to check in with customer service multiple times over a 6 week period to gain any sort of insight as to where my inventory was. I was told different answers from different people, no one could be clear. Once I finally got confirmation the pallet was delivered, they refused to check it in as part of the label was cut off. They knew who it was from, and what was supposed to be there yet they were going to make me pay an extra fee. I asked repeatedly to talk to whoever was in charge, they refused. They told me 2 options, pay the fee or arrange shipping back to me. With much back and forth I scheduled the pickup, followed all the requests from them and yet the people in the warehouse told my driver over the span of 3 days they didn't have the pallet for pickup. Finally it was picked up and delivered back to me, only I am p=now missing $1,300 worth of inventory they claim they don't have. Do yourself a favor and don't use them. They don't have the proper capabilities to run a smooth operation, they refuse to take any consideration of the customers experience and rarely admit when they have messed something up. I am in the process of removing all my inventory, they have managed to lose product, take up until the last possible moment so it wasn't considered a late shipment and have added to the headache they already gave me. Pros Started off great, short lived. I have no pros but apparently I need to have a minimum for this section. Cons Their flawed system Customer Service Lacking in progression Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) [ShipMonk](https://www.capterra.com/p/153768/ShipMonk/) Reasons for choosing Flexport They were cheaper and seemed to be more aligned to what we needed at the moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jose A. Mecahinic Tobacco ### "I don't patch the flexport they are fake I lost my money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 31, 2025 I bought a part through instagram mk4\_rare\_auto\_partssale I asked about shipping, I paid for it, I sent it and then this company writes to me by email that I have to pay a $ 150 insurance that is supposedly refundable when it was not, plus after I paid them with a $ 150 gift card that I lost my money, they charge me an additional $ 225 according to them for some stamps when the part cost me $ 140 that I lost the money for the part and the $ 150 gift card is very expensive and they are not trustworthy because they ask you for a gift card to pay for insurance and stamps and they do not return it to you. I do not recommend this company. Pros No one helped me, I lost my money, they are fake Cons They are very expensive, they charge you for everything. I do not recommend it. They robbed me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Matthew W. Owner Consumer Goods ### "It's great, once you get your foot in the door." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 21, 2023 Pretty good, great for learning the ropes, a little hard to get your foot in the door, but a fantastic place to start if your new to the scene. Pros Flexport is recommended from reputable sources, and is one of the cheaper options for freight forwarding. They also don't just give out quotes like some of it's competitors but try to have an expert actually contact you and talk you through the process, which is fantastic for first-timers. I haven't really explored a ton of options other than freightos and UPS for freight forwarding, but I'd say by far, Flexport has the best systems in place for people new to the scene. Honestly, if you are a first timer I'd recommend Flexport simply because of how helpful they can be to people new to freight forwarding. Freight forwarding is a complicated process and having someone help with that, especially with customs and what to do after it gets to your country's port, is a lifesaver. You possibly could get better rates elsewhere, but take it from me, just use Flexport first to learn the ropes, if you decide to switch to something else after, feel free, but learn with Flexport. Cons Their BEST feature, the one where you talk to an expert to help with your freight forwarding (which is why I went to them in the first place ENTIRELY) was HARD to get them to respond. They have a page that pops up basically as soon as you enter the website that says "speak with an expert! Enter you email and stuff here!". I had to enter my stuff in there 3 times after not receiving so much as a confirmation email from the first two, again, it's a great place for newbies, but Flexport needs to capitalize on it's best feature a little more because that was frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Sim R. Owner Wholesale ### "Terrible company - Low rates to get you and then CRAZY Fees " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 8, 2022 Just terrible. I wish I would have listened to those who told me to stay away. Pros Very nice looking software that they claim is super techie and advanced. Cons Terrible communication. Completely inept employees - they do NOT know or understand freight, causing YOU to pay ridiculous charges for their incompetence. Alternatives considered [Freightos](https://www.capterra.com/p/155657/Freightos/) Reasons for choosing Flexport Moment of weakness and stupidity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sam B. Partner Logistics and Supply Chain ### "Excellent software, mediocre freight forwarder" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 7, 2022 I am coming at this from a unique perspective, and I welcome the acknowledgment that my review can't help but be biased against Flexport. I run a company in China that manages the manufacturing for brands importing their products into the US and EU. I also operate a freight forwarding company where businesses use us to ship their cargo from China (queue the bias). Because we work with a lot of brands on the manufacturing side, many of them work with Flexport to move their cargo. Since we engrain ourselves closely within our customer's supply chain, frequently, it is my team interfacing with Flexport and managing their shipments. So I have a unique perspective as both a user and competitor. In short, Flexport is fantastic, and I am a fan of how they have been able to disrupt the antiquated logistics industry by introducing some well-needed competition focusing on adding technology and software to the otherwise old-school operations. My only genuine gripe with Flexport is that it is a software company and not a freight forwarder. I have worked with over a dozen companies who relied on Flexport to move their cargo, only for us to take a deep dive and see significant adjustments that importers could make to increase efficiency and decrease costs. Flexport is only as good as your ability to plan logistically. When comparing that with other forwarders, traditionally, the freight forwarder can offer suggestions that Flexport can't. Pros Suppose you are looking for a freight forwarder where your importance weighs higher on the technology of the application that manages your shipments and less on the flexibility, customer focus, and pricing. In that case, Flexport is an excellent option. I like the following analogy of Flexport. If you had a business where it was vital for you to be able to move around from point A to point Z, would you use Uber as your medium of transportation, or would you work with a company/driver that is more focused on your exact needs, but does not have a sexy application? Cons Flexport is expensive, and unless you are moving 20+ containers a month, you will not have a dedicated account person that will give you the time and effort to plan your shipments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Peter L. CEO Consumer Goods ### "Flexport started as a visionary solution to an age old product but fails to execute" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 5, 2022 I just can't work with them anymore. If every shipment is cancelled last minute or delayed by months, I simply can't run my business. 6 times in the last 6 months I have run out of inventory to sell due to Flexport's inability to deliver my goods on time. They kept using the traffic at the port and the supply chain issues as an excuse, but we needed up working with another freight forward to compare with no issues whatsoever. My suspicion is that our shipments were not valuable enough to their business, so they kept bumping us off or down to fill other orders. No more chances, we're moving on to other vendors. Pros Overseas freight shipping is an old industry. 70% of the industry still functions through fax, emails and phone calls. Flexport's solution of connecting the players into an overarching platform makes sense. The visibility and the point-to-point transparency of freight in transit were game-changing, at first. But that fell apart pretty quickly. Cons To execute their vision, Flexport needed to work with a set number of partners and that became the downfall because in an era where there's more demand than supply (i.e. container space), they couldn't execute on the one most important premise of freight forwarding - deliver goods to me on time at a competitive market price. Over the past year, every shipment has been canceled last minute or delayed by months. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Customer Supply Chain Consumer Goods ### "Great Technology Slow Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 28, 2021 Overall it's a great platform with many features. Sadly the overall service is lacking which diminishes what they offer. Pros Flexport has a unique technology platform that has many great features. It is truly cutting edge and it is very easy to use as well as track orders. They also have good rates on certain lanes. Cons One of the biggest issues lately has been their service level. They have been very slow to respond with quotes and bookings. This likely delayed one our orders by almost two months. This is something they really need to improve other forwarders send quotes in a couple hours. Over a week is just not acceptable Reasons for choosing Flexport We use multiple forwarders so we were never exclusive to them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jennifer D. Supply Chain Operations Manager Consumer Goods ### "Reliable and Superb Interface for our Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2020 Apart from the software of Flexport, the team handling our account was very active and reliable. They even get out of their way to check on us for any issues and assist us on all matters pertaining to our shipments. Pros What I like the most on this software is the ability to prompt me each time there are milestones in our shipments and that it visually shows where our shipments are at any point in time in their dashboard. Apart from that, whatever information I need are there and available in just a click. Cons Well, for more than 3 years of using the software, I never had a problem with it. Really really good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159808/Flexport/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)