Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Flexport
  • flexport.com
  • Founded 2013
  • United States

About Flexport

Gives brands more visibility and control over the products they ship as international freight.


Flexport Features

  • 3PL
  • Barcoding / RFID
  • Billing & Invoicing
  • Customer Management
  • Customer Portal
  • Import / Export Management
  • International Forwarders
  • Local Forwarders
  • LTL Management
  • Rate Management
  • Shipment Tracking
  • Truckload Management
  • Warehouse Management
  • Waybills

Flexport Reviews Recently Reviewed!


Easy shipment manager

Mar 21, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: What I enjoyed most with Flexport, was how easy it was to track multiple incoming overseas shipments. The user interface is very easy to read, understand and interact with so you never feel overwhelmed, and information cannot be interpreted wrong. Flexport also allows you to see contact information from the vendors that the shipment is coming from, and provides an easy messaging system to interact with them on specific shipments. with flexport, you get a control hub with a simple dashboard view of all shipments receipt dates, and can make business decisions quickly and take action on anything that may become a problem, which happens a lot with customs documentation. I like that flexport gives you summary views of shipment dollars that you have in transit, it can be useful for many teams and gives you reports for accounting, and purchasing teams to gain insights from.

Cons: Flexport does not have any major problems, but it would be nice if they integrated with more platforms so everything you need is in one place, and you don't need to look to each individual program.

Overall: Overall, flexport is a convenient, and useful dashboard that gives you visibility of shipments, dollars in transit, and allows you to resolve customs documentation before hand, so none of your shipments are delayed and business can continue.

WELCOME TO THE NEW AGE!

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Flexport has changed the game in the logistics world - specifically in moving freight w/ forwarders

They specialize in the software where most freight forwarders are managing spreadsheets and on the phones. The answer for big companies with millions of dollars to procure is software. No way in this day and age should any freight forwarders without this type of cutting edge software be competing in this industry.

Cons: I think they need to step up the CSR availability by phone and have more personal relationships. They point to use the software a lot but sometimes you need that phone convo to solve problems.

Overall: We have been using Flexport for 3+ years now and amazing experience. The founder of Flexport also started Import Genius so only good things coming from this dev camp.

We love Flexport

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Consolidated dashboard for all our big freight shipments. One place for all our information, and often the cheapest options!

Cons: We haven't found anything we dislike. Shipping estimates can be slightly off sometimes.

Create and track international shipments

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can get quotes for shipments, book them, and track them all within the interface. They send e-mail notices with order information, invoice updates, and useful general shipping information (like if a customs policy has changed or rates are expected to go up soon).

Cons: Sometimes quotes can take a while but it isn't too much of an issue and it rarely takes more than 2 days.

Overall: coordinate international shipments easily

Impressive International software for freight

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seems to have many bells and whistles, not to disappoint.

Cons: don't like the option of having my vendors automatically book freight without my knowledge.

Overall: Looking to see if they can be competitive and save us money.

Flexport allows us to easily track international shipments with constant updates.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Besides the quality of the ability to actually track multiple shipments with ease, the program itself is presented in a clean, easy to understand layout that's often lacking in logistics software.

Cons: I have really enjoyed this software and don't have any major cons. It would be great to be able to integrate it into other programs we use for the whole team to view without adding them as a user.

Disaster

Jul 07, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The website is good but that's all.

You have everything through the interface. But as they don't answer...

Cons: A disaster, never a shipment on time, don't answer quickly, and it is never their fault. Very bad service.

Minimum 1 week late, sometimes 1 month late or 2 for some containers.