Flexport Ratings

Overall
4/5
Ease of Use
4.5/5
Customer Service
4/5

About Flexport

Gives brands more visibility and control over the products they ship as international freight. Learn more about Flexport

Showing Most Helpful

Showing 7 of 7 reviews

Showing Most Helpful

Showing 7 of 7 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
jessica t.
operations analyst
Retail, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 21, 2019

“Easy shipment manager”

OverallOverall, flexport is a convenient, and useful dashboard that gives you visibility of shipments, dollars in transit, and allows you to resolve customs documentation before hand, so none of your shipments are delayed and business can continue.
ProsWhat I enjoyed most with Flexport, was how easy it was to track multiple incoming overseas shipments. The user interface is very easy to read, understand and interact with so you never feel overwhelmed, and information cannot be interpreted wrong. Flexport also allows you to see contact information from the vendors that the shipment is coming from, and provides an easy messaging system to interact with them on specific shipments. with flexport, you get a control hub with a simple dashboard view of all shipments receipt dates, and can make business decisions quickly and take action on anything that may become a problem, which happens a lot with customs documentation. I like that flexport gives you summary views of shipment dollars that you have in transit, it can be useful for many teams and gives you reports for accounting, and purchasing teams to gain insights from.
ConsFlexport does not have any major problems, but it would be nice if they integrated with more platforms so everything you need is in one place, and you don't need to look to each individual program.
Reviewer Source 
Source: Capterra
March 21, 2019
grafton m.
Inventory Analyst
Marketing and Advertising, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 4, 2018

“WELCOME TO THE NEW AGE!”

OverallWe have been using Flexport for 3+ years now and amazing experience. The founder of Flexport also started Import Genius so only good things coming from this dev camp.
ProsFlexport has changed the game in the logistics world - specifically in moving freight w/ forwarders They specialize in the software where most freight forwarders are managing spreadsheets and on the phones. The answer for big companies with millions of dollars to procure is software. No way in this day and age should any freight forwarders without this type of cutting edge software be competing in this industry.
ConsI think they need to step up the CSR availability by phone and have more personal relationships. They point to use the software a lot but sometimes you need that phone convo to solve problems.
Reviewer Source 
Source: Capterra
October 4, 2018
Jen C.
Operations, Fulfillment, and Media Specialist
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 26, 2018

“Create and track international shipments”

Overallcoordinate international shipments easily
ProsYou can get quotes for shipments, book them, and track them all within the interface. They send e-mail notices with order information, invoice updates, and useful general shipping information (like if a customs policy has changed or rates are expected to go up soon).
ConsSometimes quotes can take a while but it isn't too much of an issue and it rarely takes more than 2 days.
Reviewer Source 
Source: Capterra
June 26, 2018
Curt N.
Founder
Sporting Goods, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 26, 2019

“Saves time + money”

ProsHaving all our supply chain management tasks in one central area helps us immensely. It is also cheaper than other freight options we have used.
ConsNothing, we are very happy with Flexport's service
Reviewer Source 
Source: Capterra
July 26, 2019
Verified Reviewer
Food & Beverages, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 9, 2018

“Impressive International software for freight”

OverallLooking to see if they can be competitive and save us money.
ProsSeems to have many bells and whistles, not to disappoint.
Consdon't like the option of having my vendors automatically book freight without my knowledge.
Reviewer Source 
Source: Capterra
August 9, 2018
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 7, 2018

“Flexport allows us to easily track international shipments with constant updates.”

ProsBesides the quality of the ability to actually track multiple shipments with ease, the program itself is presented in a clean, easy to understand layout that's often lacking in logistics software.
ConsI have really enjoyed this software and don't have any major cons. It would be great to be able to integrate it into other programs we use for the whole team to view without adding them as a user.
Reviewer Source 
Source: Capterra
March 7, 2018
corentin L.
Ceo
Unspecified
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Reviewer Source 
Source: Capterra
July 7, 2018

“Disaster”

ProsThe website is good but that's all. You have everything through the interface. But as they don't answer...
ConsA disaster, never a shipment on time, don't answer quickly, and it is never their fault. Very bad service. Minimum 1 week late, sometimes 1 month late or 2 for some containers.
Reviewer Source 
Source: Capterra
July 7, 2018