# OtelMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OtelMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/159839/OtelMS --- # OtelMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OtelMS ## What is OtelMS? OtelMS - is one of the software market leaders, providing services to hotel businesses since 2013. We offer a complex solution for hotel business management, which is aimed at the automation of internal processes and increasing online sales. We apply data storage standards that are recognized by leading international banks, while the reliability of out system is confirmed by over 2 000 clients. ## What is OtelMS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OtelMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.otelms.com/en/index.html&name=OtelMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OtelMS 2.8 (4) VS. [### Vervotech Mappings](https://www.capterra.com/p/232158/Vervotech-Mappings/) [5.0 (4)](https://www.capterra.com/p/232158/Vervotech-Mappings/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.8 (4) Ease Of Use 5.0 (4) Value For Money 2.8 (4) Value For Money 5.0 (4) Customer Service 3.0 (4) Customer Service 5.0 (4) ## OtelMS alternatives [4SUITES](https://www.capterra.com/p/217042/4SUITES/) [5.0 (1)](https://www.capterra.com/p/217042/4SUITES/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217042/4SUITES/) [GuestWare](https://www.capterra.com/p/98170/GuestWare/) [4.0 (1)](https://www.capterra.com/p/98170/GuestWare/#reviews) Starting price $112.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98170/GuestWare/) [Resalys](https://www.capterra.com/p/149084/Resalys/) [0.0](https://www.capterra.com/p/149084/Resalys/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149084/Resalys/) [AiFace](https://www.capterra.com/p/248913/AiFace/) [0.0](https://www.capterra.com/p/248913/AiFace/#reviews) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248913/AiFace/) ## Pricing Value for money 2.8 (4) ### Starting price Contact vendor for pricing Free trial available Value for money 2.8 (4) 2.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (4) 3.0 Based on 4 reviews ## User reviews Overall rating 2.8 Based on 4 reviews Filter by rating 5(1) 4(0) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent SR Sebastian R. General manager Hospitality ### "Not good enough " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 20, 2024 Customer support is there to guide you to setup everything up, but for connection issues they took a long time to reply. Dealing with overbookings and their solution to (try) to avoid them seemed a bit finicky and unreliable. I would recommend their software again if either they go back to their old pricing or they really update everything. Pros At first, the price but that didn't long last when they decided to double their prices. Cons Got a lot of connection issues resulting in overbookings. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KZ Kety Z. Owner of the hotel Hospitality ### "Booking engine ist a nightmare" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 October 24, 2021 Unprofessional and not customer oriented development team. UX is very outdates. Very uncomfortable to use on a phone Pros For free and is already implemented. The support is friendly, but does not help if the development team is not customer oriented Cons The update of pictures does not function at all. The support is friendly and trying to help. But the development team seems to be very unprofessional and is not able to take care of bugs and performance problems. Since months I am not able to change the pictiúres of the rooms and spent hours trying and calling the support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Maria M. Owner ### "A Nightmare. Very unprofessional" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 9, 2018 Pros Kindness at the beginning. Staff seamed very helpfull utill they completely disapesred as soon as there was a problem. Price was also good theorically Cons All my reservstions set up where cancelled and as soon ad I connected booking sites I had lots of overbookings. I lost money and lots of time trying to settle everything back to normal. No help at all from otelms, everyone simply disappeared Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alex S. Hotel Manager Hospitality ### "SAAS for small and medium hotels" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 24, 2017 Excellent Product. Lots of functionality. A bit outdated design, however according to the company they should be rolling out new version. Cant be beat on price... Pros highly functional. Lost of customization. Price Cons Outdated interface.. a bit clutter Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)