# OtelMS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OtelMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/159839/OtelMS

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# 

 OtelMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

OtelMS

## What is OtelMS?

OtelMS - is one of the software market leaders, providing services to hotel businesses since 2013. We offer a complex solution for hotel business management, which is aimed at the automation of internal processes and increasing online sales. We apply data storage standards that are recognized by leading international banks, while the reliability of out system is confirmed by over 2 000 clients.

## What is OtelMS used for?

[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for OtelMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.otelms.com/en/index.html&name=OtelMS)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OtelMS

2.8 (4)

VS.

[### Hotel PMS](https://www.capterra.com/p/128022/Hotel-PMS/)

[4.2 (6)](https://www.capterra.com/p/128022/Hotel-PMS/#reviews)

Starting Price

Contact vendor

Starting Price

$5000

Per User, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.8 (4)

Ease Of Use

4.8 (5)

Value For Money

2.8 (4)

Value For Money

4.8 (5)

Customer Service

3.0 (4)

Customer Service

4.8 (5)

## OtelMS alternatives

Highest Rated

[Vervotech Mappings](https://www.capterra.com/p/232158/Vervotech-Mappings/)

[5.0 (4)](https://www.capterra.com/p/232158/Vervotech-Mappings/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/232158/Vervotech-Mappings/)

[Revpar Guru](https://www.capterra.com/p/115234/Revpar-Guru/)

[3.0 (1)](https://www.capterra.com/p/115234/Revpar-Guru/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

0%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/115234/Revpar-Guru/)

[iMagic Reservation](https://www.capterra.com/p/10806/iMagic-Reservation/)

[3.0 (2)](https://www.capterra.com/p/10806/iMagic-Reservation/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

50%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10806/iMagic-Reservation/)

[GuestJoy](https://www.capterra.com/p/171930/Up-selling-and-Review-Solution-for-Hotels/)

[4.5 (2)](https://www.capterra.com/p/171930/Up-selling-and-Review-Solution-for-Hotels/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/171930/Up-selling-and-Review-Solution-for-Hotels/)

## Pricing

Value for money

2.8 (4)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

2.8 (4)

2.8

Based on 4 reviews

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## Support, customer service and training options

Customer Service

3.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (4)

3.0

Based on 4 reviews

## User reviews

Overall rating

2.8

Based on 4 reviews

Filter by rating

5(1)

4(0)

3(1)

2(1)

1(1)

Mentioned topic

Sorted by most recent

SR

Sebastian R.

General manager

Hospitality

### "Not good enough "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

May 20, 2024

Customer support is there to guide you to setup everything up, but for connection issues they took a long time to reply. Dealing with overbookings and their solution to (try) to avoid them seemed a bit finicky and unreliable. I would recommend their software again if either they go back to their old pricing or they really update everything.

Pros

At first, the price but that didn't long last when they decided to double their prices.

Cons

Got a lot of connection issues resulting in overbookings.

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KZ

Kety Z.

Owner of the hotel

Hospitality

### "Booking engine ist a nightmare"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

October 24, 2021

Unprofessional and not customer oriented development team. UX is very outdates. Very uncomfortable to use on a phone

Pros

For free and is already implemented. The support is friendly, but does not help if the development team is not customer oriented

Cons

The update of pictures does not function at all. The support is friendly and trying to help. But the development team seems to be very unprofessional and is not able to take care of bugs and performance problems. Since months I am not able to change the pictiúres of the rooms and spent hours trying and calling the support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Maria M.

Owner

### "A Nightmare. Very unprofessional"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 9, 2018

Pros

Kindness at the beginning. Staff seamed very helpfull utill they completely disapesred as soon as there was a problem. Price was also good theorically

Cons

All my reservstions set up where cancelled and as soon ad I connected booking sites I had lots of overbookings. I lost money and lots of time trying to settle everything back to normal. No help at all from otelms, everyone simply disappeared

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Alex S.

Hotel Manager

Hospitality

### "SAAS for small and medium hotels"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 24, 2017

Excellent Product. Lots of functionality. A bit outdated design, however according to the company they should be rolling out new version. Cant be beat on price...

Pros

highly functional. Lost of customization. Price

Cons

Outdated interface.. a bit clutter

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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