# Page 3 | TargetBay Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is TargetBay the right Email Marketing solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159841/TargetBay/reviews

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TargetBay

4.9 (77)

[View alternatives](https://www.capterra.com/p/159841/TargetBay/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 3 - Reviews of TargetBay

## Showing most helpful reviews

Showing 51-75 of 77 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KS

Kathy S.  
Marketing Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "TargetBay is Awesome!"

October 21, 2021

5.0

AK was a pleasure to work with from integration into our three different website hosts, tracking ROI, product training, and designing templates.

Pros

TargetBay offers excellent ROI, excellent customer service, and an easy-to-use tool for growing internet sales.

Cons

That I didn't learn about it sooner. I really appreciate the services of TargetBay.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Reason for choosing TargetBay

Price, tracking, ROI, functionality, and customer service

Review Source

John O.  
CEO  
  
Used the software for: Less than 6 months

### "Fantastic Software, Amazing On-boarding & Support"

June 29, 2018

5.0

Pros

Google indexing of reviews & Rich Snippet submissions automatically. Easy to navigate the dashboard. On-boarding was super easy as they set it all up for you and walk you through everything. Tons of features (without being overwhelming) that other services like Yotpo charge a fortune for. We get instant website feedback from customers right as they place their orders which is invaluable. Pop-ups, winback emails, abandoned cart, the reviews themselves that allow the customers to post pictures with their reviews. All of it. The staff is super friendly, responsive and fast.

Cons

The only con is that I didn't find it sooner! I think that if you are with Yotpo and are looking to move because they quoted you some astronomical amount to move your User Generated Content game up a level then TargetBay would be for you. I switched and have not regretted it for a minute.

Review Source

CV

Corey V.  
Marketing Coordinator  
Sporting Goods  
Used the software for: I used a free trial

### "TargetBay makes the Magic Happen!"

April 22, 2021

5.0

The team is great to deal with and very personable. They are really outperforming all of their competitors and I think this will contribute to long term success for this company.

Pros

I like that we can consolidate a few different programs down into 1. For example, before we were using an email software and were on the hunt for a different program that offered review management, etc. TargetBay has all of that in 1 platform. Super convenient.

Cons

Setup took quite awhile. There were some technical difficulties and setup took a bit longer than expected.

Reason for choosing TargetBay

N/A

Switched from

[Remarkety](https://www.capterra.com/p/173484/Remarkety/)

TargetBay has much more to offer than just email marketing.

Review Source

AA

Anna A.  
Community Coordinator  
Retail  
Used the software for: 6-12 months

### "Very Helpful and Friendly Service"

April 26, 2019

5.0

I had a video chat with representative who was extremely helpful and knowledgeable. The screen sharing and closed captioning on the video call definitely helped me understand and see more effectively the answers to the questions I was asking. Thanks representative for all your help!

Pros

Targetbay's software is very useful and informative which has really great features to implement and integrate a very successful work process and analytics for your business. You have the options to condense a lot of your outlets and resources on this singular platform for ample functionality and performance.

Cons

Some opportunities to apply more variated and in-depth features geared towards helping customer service agents who use Targetbay to populate insights for customer and product feedback that I apply for my CRM reports.

Review Source

gN

ginny N.  
manager  
Retail  
Used the software for: 6-12 months

### "responsive customer service"

December 16, 2022

5.0

good to have a place for customers to leave reviews

Pros

easy to install and use. their team is helpful when you need them

Cons

cost was initially too high but worked out a better package

Review Source

Luisana P.  
System Engineer  
Higher Education  
Used the software for: 6-12 months

### "I loved to choose TargetBay "

April 10, 2018

5.0

Pros

I loved to choose TargetBay today, I never imagined that they could help me so quickly and provide me with a guaranteed service, that seemed incredible to me.

Cons

I will recommend it to all my friends, they deserve to leave satisfied and with guaranteed answers, their service and the environment were great

Review Source

DS

Don S.  
Founder  
Food & Beverages  
Used the software for: Less than 6 months

### "knowledgeable and most importantly very patient"

October 6, 2022

4.0

Pros

I Have just been helped by Senthil again. He is very knowledgeable and most importantly very patient. I feel comfortable asking him to repeat anything I don't quite hear or understand. He is very accommodating and good at walking me through setting up email marketing, which is what we are working on now.

Cons

I couldn't find any as the support is the best

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Review Source

MW

Mike W.  
Director Ecommerce  
Automotive  
Used the software for: Less than 6 months

### "Replaced Mailchimp"

July 13, 2020

5.0

I have been involved with digital marketing for over 20 years. Targetbay is, hands-down, far superior to Mailchimp. Their on-boarding process is second to none. The options and report functions can help you make real time improvements that equate to increased sales. Don't hesitate just jump onboard with Targetbay, you will be so glad you did.

Pros

Easy integration with BigCommerce Great on-boarding process Lots of features Great reports

Cons

Would like to be able to had images in comments with reviews.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

More options, easy to use and less cost

Review Source

MD

Michael D.  
Owner  
  
Used the software for: 6-12 months

### "This service has everything and more and is much better and cheaper than yotpo."

July 31, 2017

5.0

Pros

The features are countless. So many different templates, very easy to use. I did a lot of research on these review sites and found Target Bay to be top notch. I used yotpo for over a year and then heard about Target Bay and am so glad that I made the switch.

Cons

With so many different functions that this service has, it does take a little while to navigate the software, but they set everything up for you and run you through some really good training.

Review Source

CH

Charlie H.  
COO  
Cosmetics  
Used the software for: 6-12 months

### "Very easy to use"

December 1, 2022

5.0

super easy to use

Pros

\[SENSITIVE CONTENT\] has been very good to deal with. Always follows up, helps implement, manage, track, etc. Helps customize the campaign and takes good ownership for follow throughs

Cons

wish there was a way to send the same email to multiple lists at the same time.

Review Source

MS

Mark S.  
President  
  
Used the software for: Less than 6 months

### "Great Customer Feedback Rolling In!"

October 10, 2017

5.0

Pros

This is great multi-faceted software tool that easily helps to improve conversions! Within hours, loads of great customer feedback was streaming in - and has been ever since! The control panel is easy to use and intuitive, allowing you publish customer reviews in seconds. Automated feedback request emails to customers allow them to answer directly from the email in no time as well. Great customer service, onboarding support, and followup. Email and remarketing functions are great as well.

Cons

The questions feature for products is great, but maybe set this up to allow a response to the customer only without posting on the site (in many cases, it's just better to improve the product description that the customer brings to light).

Review Source

DS

Darren S.  
CEO, Founder  
Automotive  
Used the software for: 6-12 months

### "The on-boarding team was superb; the product performs as advertised."

October 14, 2017

5.0

The reviews are searchable on Google and the rich snippets can be viewed organically on Google search pages. This increases visibility and click throughs.

Pros

Easy integration process and customization was no issue. The code does not slow down our website like their competitors.

Cons

What I currently do not like is that you cannot add reviews from buyers that call in their orders. Although, I am told this feature may be added soon.

Review Source

Gwynstone O.  
Lead Designer  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Just starting but already love TargetBay and the excellent support!"

June 22, 2021

5.0

Pros

So easy to integrate with my eshop. Looking forward to learning more.

Cons

Still learnings so no cons yet I might not find any!

Review Source

LP

Lauren P.  
Senior Marketing Manager  
  
Used the software for: 6-12 months

### "Excellent and user-friendly!"

May 23, 2018

5.0

Pros

Easy to use and very effective at capturing a high volume of reviews! Targetbay customer service and development teams are fabulous to work with!

Cons

Targetbay is still working on developing syndication. Looking forward to that functionality so that we can share all of these great reviews with our retail partners!

Review Source

MT

Marissa T.  
Marketing Manager  
  
Used the software for: Less than 6 months

### "Best Review Platform! "

July 18, 2018

5.0

Pros

After dealing with overpriced and unaccommodating review platforms, TargetBay was a breath of fresh air! The prices are reasonable and the product is fantastic. I have been the most impressed with the customer service and the customization this company offers. The team at TargetBay goes above and beyond to make sure we are satisfied with the product. Even when a feature is not available, they have worked to create and implement it for us. The team has customized a variety of features for us so that they match our style and brand perfectly.

Cons

No complaints here. The customer service has always been extremely accommodating and pleasant to deal with.

Review Source

DM

Dennis M.  
founder  
Events Services  
Used the software for: Less than 6 months

### "Easy to learn, great support and onboarding"

February 26, 2021

5.0

Benefits are an all encompassing reviews and email marketing platform.

Pros

Intergation was smooth, fast and onboarding was really straightforward.

Cons

Wish I found this platform and solution earlier.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Needed additional features and this as an all in one solution.

Review Source

AI

Al I.  
E-Commerce Mgr.  
Automotive  
Used the software for: Less than 6 months

### "TargetBay Product Reviews on ShopSAR"

May 18, 2021

5.0

Pros

The look of the product is familiar, yet it fits in seamlessly with our website design.

Cons

Integration was difficult - but more an issue with Volusion.

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

The first of several products we plan on implementing from TargetBay

Review Source

JM

Jim M.  
VP Sales  
Consumer Goods  
Used the software for: 6-12 months

### "Awesome Functionality"

August 27, 2019

5.0

We're driving more website visitors, higher repeat traffic, and higher conversion rates. The ROI on TargetBay has been great.

Pros

It has multiple options for engaging web visitors, retargeting, encouraging reviews, and driving increased sales.

Cons

It took awhile to learn to navigate their website. But customer support is readily available to help.

Review Source

JK

Julia K.  
CEO  
Consumer Goods  
Used the software for: Less than 6 months

### "Excellent Personalized Service"

January 28, 2021

5.0

Pros

This is one of the few softwares I've used where I get a dedicated account rep who holds my hand through the whole process. The team at TargetBay helped to get everything installed and showed me how to use all the features.

Cons

No, haven't found any cons yet.

Review Source

AF

Alyssa F.  
Manager, Marketing and Administration  
Consumer Goods  
Used the software for: Less than 6 months

### "Great Customer Service!"

August 14, 2018

5.0

I have had nothing but the best customer service with Target Bay. CSR's have been great at breaking the information down for all to learn easily and quickly! They've been a great help!

Pros

Target Bay's Pop-up have proven to be great revenue streams for us. This service has paid for itself time and and time again!

Cons

I don't have any complaints. I wish we could do more with our general email lists outside of new subscribers, but we've had great help from our Customer Service team on great alternatives to help us!

Review Source

AL

Alfred L.  
President CEO  
Consumer Goods  
Used the software for: 1-2 years

### "VERY SATISFIED USER"

March 26, 2021

5.0

It's always a joy to work with a company that has caring Team with the Customer's best interests first.

Pros

We received ground floor educational training for the features and benefits. We provide our thoughts, goals and content.\[SENSITIVE CONTENT HIDDEN\] and her Team excellently put it together.

Cons

None.

Review Source

JV

Jose V.  
Systems engineer  
  
Used the software for: 6-12 months

### "Very good"

November 16, 2017

5.0

Pros

Target is really awesome in providing resources for you to learn new things if you want and are very responsive. Great culture, very friendly people, pretty good pay for Minneapolis area. Everyone is extremely supportive and truly wants the best for you...

Review Source

SG

Suchin G.  
President  
Retail  
Used the software for: Less than 6 months

### "This solution works!"

August 2, 2017

5.0

Pros

\> Quick installation - The Target bay team was very professional in getting the product installed and configured > Results - Started getting the reviews and questions pretty quickly. The abandoned cart functionality also works well to convert sales. > Responsive - The Target bay team is very responsive to the feedback provided

Cons

The only con I have come across so far is that the product supports just one user per company. This slightly prevents me from delegating different functions of the application to different owners. I believe Target Bay is looking to plug this gap soon.

Review Source

AM

Amayah M.  
Founder  
Design  
Used the software for: Less than 6 months

### "Small Business Secret Weapon!"

August 20, 2021

4.0

Pros

Extremely easy to navigate, and the platform fits perfectly with my brand aesthetics and design.

Cons

There are slight errors and glitches due to it being new.

Review Source

JK

Jesse K.  
Business owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "We have been using target bay for a few months now and like how easy they are to work with. "

September 20, 2017

4.0

The knowledge of how email contact works in regards to the business and customer's relationship.

Pros

Very easy to use on the backend and has many different ways to reach our customers. We like the ability to approved our customers reviews

Review Source

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