Who Uses This Software?

Chief Revenue Officer, Chief Sales Officer, SVP/RVP Sales, VP Sales, Sales Director, Sales Manager, Sales Operations, Sales Enablement.


Average Ratings

28 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person
  • Support
    Business Hours

Vendor Details

  • Outreach
  • outreach.io/
  • Founded 2014
  • United States

About Outreach

Outreach is a Sales Engagement Platform that makes your team's communication workflows faster and reveals performance insights that makes your team more effective at selling. Sales teams can execute playbooks that combine email, voice, and social against thousands of prospects a month!


Outreach Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management

Outreach Reviews Recently Reviewed!

Outreach is ideal for sending out automated email campaigns, tracking email responses and data.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really love the ease of sending out mass emails through this software and tracking responses and automating the sequence. It's ideal for Business Developments and reaching out to a large amount of people at once while making sure they are being followed up with accordingly. The automated sequences are easy to set up and schedule.

Cons: Sometimes it's a bit difficult to identify an issue when an email sequence isn't working accordingly, but customer service is always quick in helping resolve the problem so you can resume work.

Outreach is the best email automation tool on the market.

Nov 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing that I like most about Outreach is that it is aimed to increase conversion rates. The feature that I like the most is the reporting tool. It allows any manager to look into conversion rates of email templates and really dive down to see what is working and what is not.

Cons: The thing I like least about the software is that it seems to work better for an outbound team that primarily works with sequencing. It is a little more difficult to use from an inbound perspective that has more one-off interactions with prospects.

We evaluated all of our sales technology and explored new ones, including a big trial with OutReach.

Oct 23, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's got a lot of bells and whistles. Anything from the weather, to company insights, to call success tracking - are all included right in the main view. Some people may like that, but our team found it overwhelming.

Cons: It's a little much. All the functionality is there, but it feels like it tried to do too much for what it is. Maybe it was just our team, but it was overwhelming.

Overall: Again - it does an awful lot for a sales enablement platform. It was just a little much for our team with our goals.

7f59d0e419365457f1a69ca5bcaaf286

The best outbound sales platform, period.

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this software is so heavily focused on outbound sales. This isn't marketing software that you can adapt to sales, this is software created and built for sales organizations. That fact is very obvious in the way they implement their features.

Outreach always leads the way in terms of feature innovation, and they continue to offer the best outbound email settings to truly automate your process. You can drop 1000 prospects into a sequence, throttle it to send 100 per day, set it to resume OOO replies after a few days, and set it and forget it. Just set up a schedule, make sure you exclude national holidays, and you don't have to touch it ever again.

Something they also do better than anyone is their task management. I frequently have a task as a step in a sequence (I.e. Connect with the person on LinkedIn), and when a prospect hits that stage it creates a task in the system. This happens hundreds of prospects at a time, but when you start your tasks it takes you into this workflow that lets you call/email/take notes on the action and just click next to take you to the next one. Really lets you get in the flow, and is an amazing tool for inserting a manual task into a sequence that you can still get through quickly.

Some examples of awesome features include:

1) Auto resume OOO
2) Fallback text in the templates
3) Automatically skip holidays
4) Phone call integration so you don't have to leave the app

Cons: I don't know that there are any cons. The only one that I can imagine is that when you start fresh on the system, the interface can be a little bit daunting. There are actually a lot of settings, and if you don't understand the hierarchy or what you use for what, it can get very complicated.

Thankfully they have good customer support and a LOT of good documentation, so it's not that bad if you spend some time learning it.

Overall: This software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package.

Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage.

This program is an absolute disaster. It should be illegal to make a product this bad.

Sep 29, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: The ability to call extensions directly without having to dial them in. Having clear steps in a sequence of what to do is helpful.

Cons: The program frequently crashes, drops calls, fails to save data, freezes, provides terrible audio quality, fails to sync with Salesforce, becomes dysfunctional. Forces you to refresh tabs regularly. Fails to connect to headsets, muddles audio at times as well.

I can't imagine prospecting without Outreach - I can never go back! I absolutely love it.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how easy it makes automated emails personal to my prospects. The ease of use, intuitive design, and supportive staff make being an outreach user a pleasure.

Cons: The only con for me is that the smart views are not as user friendly as the rest of the application.

Excellent way to manage your workflow and customer engagement!

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to manage my 80% of my work day from a single browser window. Allows me to be more efficient and effective, with information available at a glance.

Cons: Email formatting options are very basic and could use some enhancements to catch up to other services.

Outreach.io is by far the most effective prospecting tool I've ever seen in my sales career.

Sep 13, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tool allows me to focus on selling rather than putting strenuous amounts of effort into old school 'phone book selling methods.' I can create campaigns based on a decent set of assumptions and some basic logic and realize real results within 24-48 hours of the first messages going out.

Cons: I had to deepen my understanding of Sales Operations, Data Management, Reporting, and Direct Response messaging to get repeatable and scalable results. But, it's completely transformed the way I prospect and I know feel like I have an unfair advantage at almost any company I go to in the future.

Overall: 8-10x increase in meetings with qualified prospects with 20% of my town now spent on prospectign and 80% spent in front of customers.

Outreach legitimately works

Sep 13, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting and sequence timing. I can choose the best sequence for each account I am targeting and allow the prospect to be touched a dozen times.

Cons: It's a little confusing at the beginning how it all works. I had to do a training with customer service 1 on 1 to figure it out. But they have excellent customer service.

Overall: More sales

Outreach is the finest email marketing automation platform I have ever used, regardless of price.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use in conjunction with Salesforce.
- Sequences are the way I think about communicating with customers now!
- Integrated sidebar
- Ease of uploading new prospects
- Email scheduling intelligence
- Daily Outreach email updates
- Much more...

Cons: Continue to improve the email editor. The features are of a good quality but I often have erroneous formatting issues, like hitting backspace and it overwrites words or does not perform as anticipated. I've had font and size issues in the past. I usually draft my emails in Word to avoid this then copy/paste to Outreach.

Overall: I think about email communications in a different way now that I have used Outreach. It's a game changer!

Outreach helps me organize my entire work day. Gives me relevant information and saves me hours .

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: UI is great. Everything is sleek and easy to use. Tiles are easy to customize and users can create their own personal layout that fits their needs.

Cons: Performing some actions in extremely large quantities can be a hassle, but not too bad. If I could display 500 or more prospects on one bulk import page, that would be a nice function.

Excellent, when it works

Sep 06, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I appreciate that it is compatible with outlook and tracks all emails that I send, even when not involved in a sequence.

Cons: Many bugs with the product, causing it to be unresponsive. Unable to complete any work tasks during this time

Helped streamline my day

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tasks and email tracking make a big difference in achieving targets. Helps make sure you keep on top of your day to day as well as those reminders for things in the future that sometimes slip your mind

Cons: lack of integration with Linkedin which means it can be time consuming to manually input prospects. the ability to at least scrape names and titles would be much better.

Overall: better work output and insight into prospects

Easy, affordable, and effective

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use to the system. There are some cool bells and whistles, but really it does what it needs too, makes it simple, and puts the flashy stuff on reporting. (the "so what")

Cons: The only thing I could see as a downfall is the search-ability. I wish that the search could include more filters so that you could easily sift down a group of prospects to send too.

Overall: Any sales or marketing groups!

So far great-tool, still Newbie learning more weekly, helpful to streamline prospecting, indeed! :O)

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Templates and Sequences easy to add one-off info on the fly to customize responses...Luv Tasks Dashboard and easy to make follow-up Tasks/Call-backs...view into Open/Clicks is great to prioritize Leads and gain insights to interests

Cons: ...hmm, pain to deal with Duplicates in SalesForce (Our fault for such a Duplicate-ridden database, bah!)...not real-time database updates to Outreach is a time killer...Nice to have Header Prompting an Opt-Out with date but not including the Year is sub-optimal...some tasks Imperva wants requires going back to Salesforce to populate instead of being Integrated (working in 2 Databases is time-killer)

Overall: Faster Access to move Prospects down the Lead-Path-Funnel

Outreach makes tasks and automated email EASY

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: The best part about Outreach.io is the easy to use on and off functionality of the toggles to turn a campaign on or off and easily opt out a prospect.

Cons: There should be a way to throttle by company to prevent emails from being flagged by mail servers, not just entire sequences.

Overall: Automation

Easy to use, gives the full picture for prospecting

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use - having Outreach to manage my tasks is a real time saver. The fact that they are also able to tie in features like being able to see all the account info in one place, seeing when people open your emails, etc is awesome too because I don't have to keep switching between outreach and my crm.

Cons: 1 feature I wish it offered for the Account Based sales orgs would be the option to notify us when an entire account has finished all sequences, as opposed to when a sole contact has finished.

Using Outreach is like being a manager of a 100 person team

Sep 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes my life as a sales professional really easy and it gets me into the prospect accounts that I can't get into otherwise. It is like having a 100 person team at your disposal, who never sleep, who never forget nor make any errors.

Cons: The personalisation for EMEA is still a massive pain, and it take me a lot of time, to personalise in accordance to the different geos that we cover. Special characters, when uploading a list, need to be revised manually. So if you are working with a list of 500 people, it takes a whole lot of time to edit it :(

Overall: Saved me a lot of time

My top sales automation tool!

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly. I love the fact that Outreach has clone button where it saves me tonnes of time from re-creating a template.

Cons: I would prefer that Outreach has a folder system where I can store different templates neatly in different folders.

Overall: It helps me to enjoy my time off as my 'email campaign' is still working hard for me. Outreach email campaign is game changer and best-kept sales secret.

It's my go to for all prospecting activities.

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The templating and sequencing features allow for significant automation. It lets us focus on the really important, customized outreach the job requires instead of getting bogged down in the minutia.

Cons: Every once and awhile something will break for an hour or two. We've gotten to the point where we rely on it so much if anything goes wrong, huge issues ensue.

Life Changing Technology

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to ensure clients are being touched and the knowledge of knowing when and how often they are viewing the emails sent

Overall: the ability to keep tasks in line and know if customers have viewed emails/links/documentation

Very easy to use, powerful for prospecting and automation efforts

Jul 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, great support, and gets the job done. They have a great team that consistently goes above and beyond to help you out when you necessary.

Cons: It would be helpful if the dashboard provided more granularity. For example, what time of day yielded best results? Did length of email correspond to open and response rates? Etc.

A blessing to Sales that allows them to send email sequences without relying on Marketing

Jun 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Outreach allows Sales to continually follow up with leads via email sequences without the necessity of manually sending out each and every email. It's a time saver.

Cons: If you have mandatory fields that are attached to certain lead statuses, you really need to make sure the Outreach setup is accurate. Otherwise, it's very easy to lose data integrity.

I live in Outreach. It's one of the top two tools I use everyday - can't live without it!

Feb 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -ease of use
-support team help

Cons: -the integration with gmail and salesforce lags a bit

Overall: My experience with the tool overall has been top-notch, I attribute a fair amount of that to the Outreach support team - they are exceptional. Response time is fast and they hop on calls when it's necessary to quickly troubleshoot what I'm trying to accomplish and how to get it done. I use Outreach for all of my inbound and outbound outreach to prospects.

Oct 12, 2017
4/5
Overall

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Jun 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Dec 17, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support