Multi-Level Loyalty

4 / 5
1 review

Who Uses This Software?

bLoyal serves consumer-facing business organizations of all sizes in almost any vertical, including food and beverage, entertainment, travel and hospitlality, and, retail, and many others..

Average Ratings

1 Review

  • 4 / 5

  • 4 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    *Per device. Three device minimum on all plans. Setup costs may apply.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bloyal
  • Founded 2008
  • United States

About Multi-Level Loyalty

bLoyal provides the benchmark direct-to-consumer software solution for wineries of all sizes. Start building your program with club memberships, customizable ecommerce, and membership programs. Once onboarded, you have 360 ability to reach the right customers, at the right time through powerful cloud-based marketing tools. Take advantage of built-in advanced order processing, ship compliance, and dynamic insights about your customers to learn how your DTC investment is driving the bottom line.

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Multi-Level Loyalty Features

  • Barrel Management
  • Billing & Invoicing
  • Cellar Management
  • Inventory Management
  • Order Management
  • Point of Sale (POS)
  • Production Tracking
  • Vineyard Management
  • Wine Club Management

Multi-Level Loyalty Reviews Recently Reviewed!

Expensive & Frustrating Setup but Good Software Overall

Jul 22, 2019

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not

Pros: bLoyal has a lot of great features that make it easy to track your customers and report on their purchase and membership history.

Cons: It is not fully integrated with UPS which is hard for a company that ships in-house as we do. The reports pull incorrect or oddly formatted data.

Overall: We decided to transition to bLoyal primarily because it made managing wine club so much easier and has more data fields than other options making it easier to tailor the membership and orders for customers.

However, the customer service is extremely disappointing and frustrating. It took around 6 months to get the software live due to lack of communication or activeness from the deployment team at bLoyal. You could almost never get someone on the phone when issues would arrive, so I often was struck trying to figure out solutions on my own until I could schedule to talk to someone. We were promised training and some hand holding for our first club release after the transition, we did not receive either. Weeks after having our deployment was "finished" we still have issues that we are waiting to have addressed.