# Certainty Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Certainty Software the right Audit solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159891/Certainty/reviews --- Certainty Software 4.5 (58) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Reviews of Certainty Software Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews MF Marc F Vice President of Quality Assurance & TrainingNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The tooltips and conditional questions help the auditor review each area as intended, takes out the guess work, and removes some of the mental burden on the auditor from having to remember to check a second area based on the findings of the first, given that conditional questions shoulder that burden. As mentioned, the Certainty Support team is very quick, responsive, and professional.“ September 15, 2023 SG Savannah G Associate Director of Quality Assurance and ComplianceRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I have also had a few issues with the audits not syncing and being lost if my internet connection is unstable, which is more of a user-issue than a software issue.“ August 29, 2023 MF Marc F Vice President of Quality Assurance & TrainingNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The checklist builder is highly customizable and allows us to use relatively complex logic to help manage our complex audit process.“ September 15, 2023 AC Ashwin C HSE ManagerFood Production, 201 - 500 employeesUsed the software for: 1-2 years. “Certainty Software Pro may have a steep learning curve and limited customization for specific business needs.“ June 17, 2024 EC Elizabeth C Safety SupervisorFood & Beverages, 10,001+ employeesUsed the software for: More than 2 years. “Using this software we've been able to identify areas of opportunity around our behaviors as well as the hazards in our workspace.“ September 15, 2023 JK Joelle K Profit Centre AdminWholesale, 10,001+ employeesUsed the software for: Less than 6 months. “I do not like how difficult it can be to get access to the program and get it working for the reports“ June 11, 2024 AC Ashwin C HSE ManagerFood Production, 201 - 500 employeesUsed the software for: 1-2 years. “Certainty Software Pro offers comprehensive audit management, ensuring compliance and risk mitigation with user-friendly tools.“ June 17, 2024 EC Elena C Hospital DirectorVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “The inability to email my results to myself.“ June 17, 2024 ## Showing most helpful reviews Showing 1-25 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robyn W. IT Project Mgr Paper & Forest Products Used the software for: 2+ years ### "Good Product w/Great Customer Support" September 20, 2022 4.0 Pros They provide great Customer Support Services Cons It’s a small company with limited resources Review Source Response from Certainty Software September 21, 2022 Thanks Robyn, Happy to help. Hewitt CB Clark B. Safety Manager Construction Used the software for: 1-2 years ### "Well rounded app, easy to use." June 18, 2024 4.0 Great! Both the app and the reporting have been helpful Pros mobile app is intuitive and easy to use. Cons uploading video requires extra steps ability to edit questions without deleting answers Reason for choosing Certainty Software Value, ease of use, robust reporting function Switched from [iAuditoria](https://www.capterra.com/p/241673/iAuditoria/) Lack of support, reporting functions not as robust. Review Source Response from Certainty Software June 20, 2024 Hi Clark, Thank you for the review. So glad Certainty is working well for you and look forward to continuing the success with you! All the best, Hewitt EK Emma K. . Construction Used the software for: 1-2 years ### "It is a good software but some features not working even after reaching out to Certainty team" June 24, 2024 3.0 Pros Easy to use. Review Source Response from Certainty Software June 26, 2024 Hi Emma, Thanks for your review, much appreciated. Sorry to see you are having issues with some features. We were led to believe that your issue had been resolved but of course if not please, please reach out to us at: support@certaintysoftware.com and our Customer Success team will be happy to assist. Kind regards, Hewitt JT Jaime T. Sr. Quality Manager Consumer Goods Used the software for: 6-12 months ### "Certainty for out of box audits" September 15, 2023 5.0 It was excellent. \[sensitive content hidden\], the sales representative does an amazing job. On the technical and customer support \[sensitive content hidden\] did a great job.Implementation was a breeze. Pros Easy to use, reliable, template library, very intuitive for creating new templates.Fantastic customer support. Cons I would like the software to have more flexibility creating reports. Alternatives considered [Fulcrum](https://www.capterra.com/p/188636/Fulcrum-Pro/) Reason for choosing Certainty Software More specific for my needs as a quality assurance professional Review Source Response from Certainty Software September 26, 2023 Thanks Jaime! It has been great working with you, Arum and the rest of the team. Look forward to watching your project progress! Thanks again, Hewitt DR Desiree R. Safety Manager Construction Used the software for: 2+ years ### "Certainty Software" July 13, 2022 5.0 Very good, i know it has way more capabilities than what we use it for and we are slowly expanding into them. Pros I can customize whatever I want and the \[SENSITIVE CONTENT\] keeps in regular contact. Cons When setting up new sites, jobs, users. If you don't do it all the time its hard to remember how and it's not blatantly obvious. Reason for choosing Certainty Software There was no cap on monthly audits and the price and it had more features. Switched from [SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) iAuditor had a monthly quantity cap and to up grade was super expensive. Review Source MF Marc F. Vice President of Quality Assurance & Training Non-Profit Organization Management Used the software for: 6-12 months ### "Highly customizable, great support team, helps manage our complex audit process." September 15, 2023 4.0 Certainty has allowed us to modernize our audit process and make it scalable as we are a growing organization. Our audits generally cover 400+ questions and can result in 50-100 actions, and we do approximately 75 audits per our 6-month cycle. Certainty has allowed us to make this manageable. The features of the checklist builder have made it a much smoother experience for the auditor. The tooltips and conditional questions help the auditor review each area as intended, takes out the guess work, and removes some of the mental burden on the auditor from having to remember to check a second area based on the findings of the first, given that conditional questions shoulder that burden. As mentioned, the Certainty Support team is very quick, responsive, and professional. They investigate issues quickly and communicate with us along the way to the fix. Certainty has been adding features over time and I'm interested in seeing how the app grows and improves. The mobile app has been crucial to making our complex audit process work. The OData feed is a great feature to allow for advanced analytics and reporting. Pros The checklist builder is highly customizable and allows us to use relatively complex logic to help manage our complex audit process. We moved from a paper-based process to Certainty Software and have drastically cut down the time it takes to edit and finalize our audit documents and get them to our management teams. The OData feed that is offered has allowed us to do our own custom reporting which has been helpful to spot issues that would otherwise not be visible. Cons We have run into some bugs along the way, but I believe that is due in part to the fact that we are likely using the software in a different capacity than most other organizations. The Certainty Support team is highly quick and responsive though, we've been very happy to work with them. Some of the features such as scheduling, and workflows can be a bit tricky to learn and/or don't quite meet our needs so we haven't taken advantage of them as much as we'd like to. Certainty does provide a few tutorial guides and some videos on their YouTube channel but still, sometimes these features do not produce the expected result. Alternatives considered [GoAudits](https://www.capterra.com/p/191777/GoAudits/)[AssurX](https://www.capterra.com/p/10010604/AssurX/)[monitorQA](https://www.capterra.com/p/215426/monitorQA/)[FORM OpX](https://www.capterra.com/p/133308/Forms-Automation-Software/) Review Source Response from Certainty Software September 26, 2023 Hi Marc, Thanks for your thorough and considered review! Great feedback and as always, if you have needs or feature requests, don't hesitate to reach out. Thanks again, Hewitt EC Elizabeth C. Safety Supervisor Food & Beverages Used the software for: 2+ years ### "Certainty Review" September 15, 2023 4.0 Using this software we've been able to identify areas of opportunity around our behaviors as well as the hazards in our workspace. We've seen an increase in hazard identification and remediation of hazards since using this tool. Pros The user interface is easy to use and navigate, it's very user friendly and takes very little training for our users to understand. The checklist building tool is highly flexible and allows us to create all the forms we need while keeping them as simple as possible by using the conditional features available in the tool. Cons The reporting options are a bit hard coded and inflexible at times. Review Source Response from Certainty Software September 26, 2023 Hi Liz, Thanks for your candid feedback. Glad to see Certainty is helping improve hazard identification and safety across your operations! Thanks again, Hewitt AP Arumugam P. Quality Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Certainty software" September 15, 2023 4.0 Using the certainty and recording the real time inspection data giving confidence to the management & auditor about inspection process and data. Initially we started with inspection later we develop all the Maintenace check list and started using across all areas. Pros I like the certainty software because of the below feature 1. Real time data entry and there is no manipulation of data.2. Different type of Data analysis,3. Like Business intelligence reports will be very useful transferring all the data in to the graphical4. Capturing the image, 5. Retrieve the data in case of the complaints with evidence of the picture and share to customer. Cons Can be improved. 1. Requires some training to develop the program for the check list 2. Can this will be monitoring plan vs Actual Review Source Response from Certainty Software September 26, 2023 Thanks for your review Arum! Really appreciate the feedback and look forward to watching your project progress. Don't hesitate to reach out if you have any needs at all! Thanks again, Hewitt MQ Michael Q. Safety Manager Paper & Forest Products Used the software for: 2+ years ### "Certainty Software review" July 24, 2022 4.0 Upgrades and changes are a cause of concern. Almost every time the company has upgraded or made changes it has cause me to have to contact Certainty to make repairs to the system. Customer support is slow. There have been several times where I have had to wait several days for a response to a question. They usually get any issues repaired but it does impact my time in reviewing checklist. Pros When we started with Certainty, they were a start up company that allowed us to work with them and modify to fit my needs. Overtime I have developed a very good relation with the company and the value we get out of the product vs. the cost is an exceptional. Cons The product has many features we don't use. It provides feedback tools we would use if we used this to manage our system. Saving custom reports is not always functional. There are times when trying to save a custom report for a specific time range the report will not save. Some times it takes several attempts to save a report. Scanned reports are sometimes an issue. The que will jam up and unless you are aware that you are awaiting for checklist to be entered into the database you can lose some data. Reason for choosing Certainty Software As a startup at the time of purchase the price point for the services provided and they were willing to match their product to the services I needed at the time. Most other products were inflexible in modifying their system to allow me to do what we wanted to do with our data. Review Source SW Stephen W. HSE Manager Oil & Energy Used the software for: 2+ years ### "Delivering Safeguard Assurance" July 26, 2022 5.0 The support and software have been a foundational element of our HSE Management System. We would not have been as successful without the software! Pros The data analytics were outstanding for our organization. The ease of entry for data, the versatility of reporting and the ability to update were great functions for an organization our size. Cons There have been times where we exceeded the hardware storage. Review Source Response from Certainty Software September 26, 2023 Thanks for your feedback Stephen, much appreciated! It has been a pleasure to work with you and your team and we look forward to helping continue the success! Hewitt JZ Jason Z. Safety Coordinator Construction Used the software for: 6-12 months ### "Great Value, Great Support" April 24, 2017 5.0 Our construction company has been using Checkit for the last 6 months or so and I am very happy with the product. We utilize the software to record and analysis our company's safety observations and incident investigations. This software solution is much less expensive than others on the market. The support and attention we have received has been fantastic. Our needs were somewhat unique and we were particular on what we needed this software to do; Checkit was able to deliver. We are continually finding new ways to use the software. The admin side does have a slight learning curve, but with a little time or training it is very useful. Pros \-Economical -Flexibility -Service Cons \-Checklist builder and some reporting functions take a little getting use to. Review Source Response from Certainty Software April 25, 2017 Hi Jason, Thank you for your review, much appreciated! I would like to get your thoughts on how we can improve the user experience for the Admin tools. Also, we will be upgrading the Checklist Builder in our next release (May) and will be running a training webinar on the new functionality when released. We will certainly invite you to that. Thanks again, Hewitt TH Troy H. Safety Manager Construction Used the software for: 2+ years ### "Certainty software review" July 18, 2022 3.0 I am happy with the product. Pros It is fairly easy to use after you set up your parameters. Cons The set up is tricky but after you figure it out it is OK. Review Source BB Brad B. Safety Director Construction Used the software for: Less than 6 months ### "Certainty review" July 21, 2022 5.0 Very happy with the software Pros The ease of use is great. The audit print out is very easy for anyone to read Cons I do not have any cons with the software Reason for choosing Certainty Software Used it with a different company Review Source JK Joelle K. Profit Centre Admin Wholesale Used the software for: Less than 6 months ### "Very New to the Program but it does the job" June 11, 2024 4.0 my experience at first was a headache as we couldnt get the access for me figured out but I now have access and everything is good Pros being able to do all the monthly health and safety report in one program instead of having to print off a bunch of sheets of paper for the two inspections that we have to do Cons \- I do not like how difficult it can be to get access to the program and get it working for the reports Review Source Response from Certainty Software June 13, 2024 Hi Joelle, Thank you for your review and sorry you have had trouble logging in. I don't see any open issues with your project so hopefully everything is now smooth and you will be able to easily collect your monthly H & S data and enjoy the wider benefits and value of the Certainty platform. Of course, if you do have any further issues or need any help at all please don't hesitate to reach out to us directly at: support@certaintysoftware.com Kind regards and thanks again for taking the time to comment. Hewitt Roberts CEO JR Jason R. Vet Assistant and OSHA Rep. Veterinary Used the software for: Less than 6 months ### "Decent Software " June 20, 2024 4.0 Pros Ease of use and network of customer support Cons Some issues getting crew signed up, but support really came through above and beyond. Review Source Response from Certainty Software June 24, 2024 Hi Jason, Thank you kindly for taking the time to share your review. Much appreciated and look forward to working together! Hewitt EC Elena C. Hospital Director Veterinary Used the software for: Less than 6 months ### "Veterinary Urgent Care" June 17, 2024 5.0 I like using it. It's very helpful and time saving. Pros I appreciate that there is an app I can access from my phone. It is also easy to use and takes minimal time. Cons The inability to email my results to myself. Review Source Response from Certainty Software June 20, 2024 Hi Elena, Thank you for your kind feedback. Great to hear and glad Certainty is a helpful time saver! Also, you can email your completed audits/inspections (checklists) to yourself in the app. Click on the three dots of the checklist you want to send and choose 'Share Report'. Happy to have someone show you if you need. All the best and thanks again! Hewitt BJ Barbara J. Safety Lead Paper & Forest Products Used the software for: 6-12 months ### "Great Software" October 9, 2020 4.0 Pros This software was easy to train team members to use. Easy functions and ease of adding what we needed and plus anything else that we wanted to add. Customer service was great. Did not take long to fix any issues. Able to put on mobile phones which made it easy to use out in the field. Cons There is really no issues that i least like about this software. Review Source Response from Certainty Software October 14, 2020 Thanks for your kind words and glad its easy for you and your team! Hewitt DHL Diana Helena L. Laboratory Specialist Food & Beverages Used the software for: 1-2 years ### "Good experience. Its a good way to reduce paper consumption" May 5, 2017 4.0 Pros The fact that you can log in directly on your cell phone, it is compatible with IOs, and it is easy to use. Cons It takes a lot of time to eject the syncronizing option, sometimes the checklist are not saved and you have to repeat more than once. Review Source NW Nathan W. Used the software for: ### "Happy Customer" April 24, 2017 5.0 Checkit has changed the way we look at checklist related improvement activities. We have loved the software's amazing progress since starting this journey. Review Source Response from Certainty Software April 25, 2017 Hi Nathan, Thanks for the great review. We have enjoyed this journey with you and your team and we look forward to continuing to contribute to your business improvement activities! It has been a privilege to be able to help. Hewitt JU Jeff U. Manager Used the software for: Less than 6 months ### "This software met all of my needs." March 22, 2018 5.0 It met my needs for data entry, obtaining data results for analysis, and helping me paint a picture of project information. Pros Being able to enter data in the software from multiple formats is a plus. I also like how easy it is to get reports from the program. Cons Haven't experienced any adversity as of yet however there are parts of the software that could be a bit more intuitive. Review Source Response from Certainty Software March 27, 2018 Thanks Jeff! Look forward to continued success! Hewitt SM Samantha M. Director of Quality Assurance Mental Health Care Used the software for: 6-12 months ### "Digitizing our audit process" September 15, 2023 5.0 Pros We started using this software to take our audit process from a paper spreadsheet to a digital platform. We were able to completely customize a checklist to meet our unique needs. Once we set up our checklist, it was fairly easy to navigate through it for our use of it.The mobile app and ability to save as you go, is crucial. We have an long, extensive checklist with many mandatory questions built in, so the ability to save, even if some questions haven't been completed yet, was a fantastic update to the software. I also like the ease of adding measurable actions to any questions as well as pictures.Customer Support has been top notch. We found some bugs and quirks along the way, but the Customer Support team was generally quickly responded and we often saw fixes for those issues in updates. Updates tend to happen every 4-6 weeks, so they are also improving their software. If we ran into a larger issue, the team was fast to pull together a quick meeting to discuss it virtually.The Certainty Dashboard has some standards reports it can graph, which can provide quick snapshots of certain data. They also have a generic Power BI page that gives more in-depth information about the audit data. Cons As I think we use the product a bit differently than others, it was a bit of a learning curve to tailor the tool to meet our needs, but was able to figure it out over time and adapt it. While Certainty has reporting ability including custom reports available, we discovered we needed to make our own Action report to meet our needs. While they do have Power BI and dashboard available, they are presented off pre-set information so that can be limiting depending on what data points you are looking at. Review Source Response from Certainty Software September 26, 2023 Hi Samantha, Thanks so much for your detailed review and feedback - very useful for sure. Glad we were able to make things work for your situation as yes, it is quite complex! Always welcome your feedback and feature requests. Thanks again, Hewitt MP Matthew P. Health and Safety Officer Construction Used the software for: 1-2 years ### "Very Pleased with the product!" September 15, 2023 4.0 Overall I could not be more pleased with the product. For the price point, it does all that I need and more. As far as the customer service, they are top-notch, anytime I have had an issue, suggestion, or even a question for something that I should have been able to figure out, they are right there to help my team through the process. Pros The workflows and tracking of action items has helped my department immensely. Cons I would like to see more user customization in the reports. Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/)[iAuditoria](https://www.capterra.com/p/241673/iAuditoria/) Reason for choosing Certainty Software Price and customer service Review Source Response from Certainty Software September 26, 2023 Thanks for the great review Matt, much appreciated. Its been a pleasure to work with you and your team and thanks also for the feedback on reporting improvements to consider. Thanks again, Hewitt MAM Marco Antonio M. Sr Deveolper Automotive Used the software for: 2+ years ### "Certainty Software Application" September 15, 2023 5.0 For me it has been a very good tool and honestly very easy to use. Pros It is very easy to handle. It has the facility of being able to export reports to Excel and, in the same way, interact with the Tableau platform. Cons What did you like most about Certainty Software?Unfortunately, it does not allow you to make a live connection with Tableau, since you must have a file or repository of information to be able to interact with Tableau. Reason for choosing Certainty Software I selected Certainty Software since it meets expectations better than the other 2 applications mentioned above. It gives us a better result and the Certainty staff also supports us whenever we have any questions. Review Source Response from Certainty Software September 26, 2023 Thanks for the great review Marco! Always a pleasure working with you and your team. All the best, Hewitt SG Savannah G. Associate Director of Quality Assurance and Compliance Retail Used the software for: 2+ years ### "Certainty Software Rocks!" August 29, 2023 5.0 We have been able to implement audits across our franchisees that assist them in maximizing revenue and minimizing risk to their businesses. Pros The software is easy to use and very customizable, and the support team is top-notch and responsive. You can count on the software to be user-friendly and to accurately track trends and provide guidance according to your needs. Cons Audits will time out if not submitted promptly, which is sometimes problematic if you are in the field and completing multiple audits with the intent to add additional information from further data mining once you return to the office. I have also had a few issues with the audits not syncing and being lost if my internet connection is unstable, which is more of a user-issue than a software issue. Review Source Response from Certainty Software September 26, 2023 Hi Savannah, Thanks so much for the review, great feedback! Syncing audit checklists shouldn't time out so if that is still an issue, please do reach out and we will look into it further with you and resolve! Thanks again, Hewitt MA Mark A. Technical Manager Construction Used the software for: 2+ years ### "City Energy Review " September 21, 2022 5.0 Since we’ve been using it I have found the product and the support from Certainty very good. It does exactly what we need it to do. Pros It’s ease of use and value for money. Once you learn how to set it up which is easy I can’t think of anything it won’t do for our business. Cons There is nothing that I can think of that is a negative. Review Source Response from Certainty Software September 22, 2022 Thanks for your feedback Mark! Glad we are able to continue to provide such value. 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