# Page 2 | Certainty Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Certainty Software the right Audit solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159891/Certainty/reviews

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Certainty Software

4.5 (58)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Certainty Software

## Showing most helpful reviews

Showing 26-50 of 58 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SM

Samantha M.  
Director of Quality Assurance  
Mental Health Care  
Used the software for: 6-12 months

### "Digitizing our audit process"

September 15, 2023

5.0

Pros

We started using this software to take our audit process from a paper spreadsheet to a digital platform. We were able to completely customize a checklist to meet our unique needs. Once we set up our checklist, it was fairly easy to navigate through it for our use of it.The mobile app and ability to save as you go, is crucial. We have an long, extensive checklist with many mandatory questions built in, so the ability to save, even if some questions haven't been completed yet, was a fantastic update to the software. I also like the ease of adding measurable actions to any questions as well as pictures.Customer Support has been top notch. We found some bugs and quirks along the way, but the Customer Support team was generally quickly responded and we often saw fixes for those issues in updates. Updates tend to happen every 4-6 weeks, so they are also improving their software. If we ran into a larger issue, the team was fast to pull together a quick meeting to discuss it virtually.The Certainty Dashboard has some standards reports it can graph, which can provide quick snapshots of certain data. They also have a generic Power BI page that gives more in-depth information about the audit data.

Cons

As I think we use the product a bit differently than others, it was a bit of a learning curve to tailor the tool to meet our needs, but was able to figure it out over time and adapt it. While Certainty has reporting ability including custom reports available, we discovered we needed to make our own Action report to meet our needs. While they do have Power BI and dashboard available, they are presented off pre-set information so that can be limiting depending on what data points you are looking at.

Review Source

Response from Certainty Software

September 26, 2023

Hi Samantha, Thanks so much for your detailed review and feedback - very useful for sure. Glad we were able to make things work for your situation as yes, it is quite complex! Always welcome your feedback and feature requests. Thanks again, Hewitt

MP

Matthew P.  
Health and Safety Officer  
Construction  
Used the software for: 1-2 years

### "Very Pleased with the product!"

September 15, 2023

4.0

Overall I could not be more pleased with the product. For the price point, it does all that I need and more. As far as the customer service, they are top-notch, anytime I have had an issue, suggestion, or even a question for something that I should have been able to figure out, they are right there to help my team through the process.

Pros

The workflows and tracking of action items has helped my department immensely.

Cons

I would like to see more user customization in the reports.

Alternatives considered

[HammerTech](https://www.capterra.com/p/186670/HammerTech/)[iAuditoria](https://www.capterra.com/p/241673/iAuditoria/)

Reason for choosing Certainty Software

Price and customer service

Review Source

Response from Certainty Software

September 26, 2023

Thanks for the great review Matt, much appreciated. Its been a pleasure to work with you and your team and thanks also for the feedback on reporting improvements to consider. Thanks again, Hewitt

AA

Audra A.  
Assistant manager  
Veterinary  
Used the software for: 6-12 months

### "Certainty "

June 11, 2024

5.0

Pros

ease of use and browse through. Thorough and precise

Cons

none, it's easy to use. No complaints or bad comments

Review Source

Response from Certainty Software

June 13, 2024

Hi Audra, Thanks for your review and feedback, much appreciated! Look forward to watching your project progress and staying in touch. All the best and thanks again. Hewitt

MAM

Marco Antonio M.  
Sr Deveolper  
Automotive  
Used the software for: 2+ years

### "Certainty Software Application"

September 15, 2023

5.0

For me it has been a very good tool and honestly very easy to use.

Pros

It is very easy to handle. It has the facility of being able to export reports to Excel and, in the same way, interact with the Tableau platform.

Cons

What did you like most about Certainty Software?Unfortunately, it does not allow you to make a live connection with Tableau, since you must have a file or repository of information to be able to interact with Tableau.

Reason for choosing Certainty Software

I selected Certainty Software since it meets expectations better than the other 2 applications mentioned above. It gives us a better result and the Certainty staff also supports us whenever we have any questions.

Review Source

Response from Certainty Software

September 26, 2023

Thanks for the great review Marco! Always a pleasure working with you and your team. All the best, Hewitt

SG

Savannah G.  
Associate Director of Quality Assurance and Compliance  
Retail  
Used the software for: 2+ years

### "Certainty Software Rocks!"

August 29, 2023

5.0

We have been able to implement audits across our franchisees that assist them in maximizing revenue and minimizing risk to their businesses.

Pros

The software is easy to use and very customizable, and the support team is top-notch and responsive. You can count on the software to be user-friendly and to accurately track trends and provide guidance according to your needs.

Cons

Audits will time out if not submitted promptly, which is sometimes problematic if you are in the field and completing multiple audits with the intent to add additional information from further data mining once you return to the office. I have also had a few issues with the audits not syncing and being lost if my internet connection is unstable, which is more of a user-issue than a software issue.

Review Source

Response from Certainty Software

September 26, 2023

Hi Savannah, Thanks so much for the review, great feedback! Syncing audit checklists shouldn't time out so if that is still an issue, please do reach out and we will look into it further with you and resolve! Thanks again, Hewitt

MA

Mark A.  
Technical Manager  
Construction  
Used the software for: 2+ years

### "City Energy Review "

September 21, 2022

5.0

Since we’ve been using it I have found the product and the support from Certainty very good. It does exactly what we need it to do.

Pros

It’s ease of use and value for money. Once you learn how to set it up which is easy I can’t think of anything it won’t do for our business.

Cons

There is nothing that I can think of that is a negative.

Review Source

Response from Certainty Software

September 22, 2022

Thanks for your feedback Mark! Glad we are able to continue to provide such value.

JS

Julia S.  
Supply Chain Analyst  
Food & Beverages  
Used the software for: 1-2 years

### "Great great Job! I literally suggest everyone to acquire Certainty as an investment. "

July 12, 2022

5.0

Pretty good experience up to now. We've found a lot of challenging requests from customers and we were always able to adapt the use and get great results. I should also mention that the Certainty developers' team really adds up, their support and availability makes a huge difference on our use.

Pros

It's really easy to use and to be able to have safe data with no need for working on extensive/complex Macro Excel sheets that always give errors, is a great value added. The main value added for our clients have been the final dashboards on PowerBI with accurate information and easy to analyze.

Cons

I think I've mentioned this to the Certainty Team already, but it could be interesting in the app or .mobi , to separate the actions by site and site group, and to have the checklists itself separated by site group or checklist name. It could be easier to travel through the information once the list gets longer.

Review Source

KR

Kate R.  
Safety and security manager  
Retail  
Used the software for: 1-2 years

### "Digital Injury and Illness Prevention"

July 18, 2022

5.0

Responsive team, flexible to the needs of our business and patient with our teams many requests. Looking forward to a future ahead along with the enhancements that continue to be made along the way!

Pros

Ease of use, custom reporting, accessibility, real time reports

Cons

Summaries by section/department/sub department are not available Ability to function reports by question and answer for trending

Alternatives considered

[Device Magic](https://www.capterra.com/p/150533/Device-Magic/)

Reason for choosing Certainty Software

Reporting capabilities

Review Source

Response from Certainty Software

July 20, 2022

Thanks Kate, pleasure working with you and your team!

JB

Joseph B.  
EHS Manager  
Food Production  
Used the software for: 2+ years

### "Behavior Based Safety"

September 20, 2022

5.0

Certainty software has been fantastic since implemented. We are able to easily create audits and checklists that can instantly generate reports for management to use to eliminate hazards. The data collected from bbs observations allows us to fine tune our approach to safety and get ahead of behaviors we are seeing on the factory floor

Pros

The ease that all levels of employees can use this software to easily submit bbs observations, Near Miss reports, and any other audit we have implemented

Cons

So far everything has been great, running power bi reports can come with a little bit of a learning curve.

Review Source

Response from Certainty Software

September 21, 2022

Thanks Joe, Great to be part of your exemplary safety program! Hewitt

SG

Simon G.  
IT Manager  
Food Production  
Used the software for: 2+ years

### "Certainty has offered us the ability and confidence to take our auditing mobile "

June 13, 2023

4.0

Happy to have this tool in our belt

Pros

The customisation allows us to change at the same speed as our auditing requirements

Cons

The updates did not happen automatically without us manually selecting the update option after a non connection state. We were advised this was issue after seeking support.

Review Source

Response from Certainty Software

September 26, 2023

Thanks for the feedback Simon! Much appreciated and please don't hesitate to reach out if you are still having connection issues. Happy to help and thanks again, Hewitt

AL

Anthony L.  
Health and Safety Manager  
Paper & Forest Products  
Used the software for: 1-2 years

### "Customization is Key"

September 15, 2023

5.0

Pros

The ability to customize so many feature within certainty has allowed us to digitize many outdated programs and every time someone uses it for the first time, "Wow, thats easy".

Cons

I would like to see the checklist workflow have the ability to assign to user groups as we dont always know which person is going to follow up.

Review Source

Response from Certainty Software

September 26, 2023

Hi Tony, Thanks for the review and so glad its easy for your team to use! On that, you can assign a workflow step to a user group and there is a video tutorial (Tutorial 12) on that as well. More than happy to have one of the team show you how if that is best. Thanks again, Hewitt

CM

Calvin M.  
Safety Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Safety Officer"

September 15, 2023

5.0

I like it.

Pros

Certainty is a cool and user-friendly software with great support.

Cons

Certainty is not a fancy software, but it get's the job done.

Review Source

Response from Certainty Software

September 26, 2023

Thanks for your review Calvin! Always great to get direct feedback. All the best, Hewitt

KG

Kendra G.  
HSE Specialist  
Food Production  
Used the software for: 1-2 years

### "Certainty for Safety Tools "

October 5, 2020

3.0

Enjoy Certainty as helps with data collection, but working on improvements for how we view and use the data. Wish this was more intuitive.

Pros

The software allows quick and easy data collection. When our users complete their checklists online, there is essentially nothing else to do but to review the data. Love the dashboard graphs as they give you a quick glance of key information. Ability to have graphs created to suit your needs.

Cons

With scanning paper form there are often rejects so data may not be accurately reflected. Cannot create graphs of any type of your own, but need to work with Certainty to create custom reports. Also, the site is sometimes slow and glitchy when trying to produce data.

Review Source

Response from Certainty Software

October 7, 2020

Hi Kendra, Thanks for your review. Wanted to let you know that you can create all sorts of graphs yourself in the Dashboard. Happy to show you how. Cheers, Hewitt

RM

Robert M.  
Manager of Safety  
Telecommunications  
Used the software for: 2+ years

### "Safety "

July 25, 2022

5.0

Pros

It feeds into Power Bi really well. And of course I can pull all th reports I need

Cons

There’s really nothing about the product that I don’t like.

Review Source

CB

Craig B.  
Key Client Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Good Product and strong team"

September 20, 2022

4.0

Excellent team. This is great value and a wonderful team to work with. Unlike most software systems and teams their answers really aren't, "Oh yes we can do that" as an answer to anything. They understand their business and market and play to their strengths!

Pros

Certainty team is transparent and easy to work with. They have created a slick product that is easy to implement and is extremely responsive and helpful when questions arise or improvements needed.

Cons

There is still some growth to be done in the areas of working offline and/or outside the app. Very large and complex checklists and/or templates can bog down the page. I am confident the fix they are working on will be effective and useful for overcoming this defiicency.

Review Source

Response from Certainty Software

September 21, 2022

Hi Craig, Thanks for your feedback. Its a pleasure working with you and your global team. Hewitt

JR

Jeff R.  
Supervisor  
Consumer Goods  
Used the software for: 1-2 years

### "Checkit Experience"

March 29, 2017

3.0

Checkit is a good application but can be better. A few improvements include the ability to set the Headers to default to a pre selected option. For instance I'm an LS so the individual making the observation will always be the same. Also, I think it would be more efficient to have the options listed with a check mark box next to them instead of a scrolling drop down. Finally, instead of the severity being A, B, or C why not minor, severe and extreme, something a little more self explanatory. The user interface is simple which is good but what about adding some color or some more defined lines to separate questions. This is just my own personal opinion but its nice to have something nice to look at.

Pros

Simplicity

Cons

Ease of use and efficiency

Review Source

Response from Certainty Software

April 25, 2017

Hi Jeff, Thank you for your review. Always appreciated. I am interested in your feedback and thoughts on improvement. I would like the chance to discuss these with you as some of the requests can be done by yourselves in the Administration area while others we would need to work with you on. Many thanks nonetheless. Hewitt

MM

Matt M.  
VP EHS  
Food & Beverages  
Used the software for: 2+ years

### "Certainty plugs gaps quickly"

August 25, 2020

5.0

Checklist and inspection data collection

Pros

Certainty Software can be easily, and rapidly configured and deployed, coupled with it's ability to operate across multiple mediums (mobile, pc and hardcopy) the software allows for maximum flexibility in a manufacturing setting where technology skills can vary broad. For checklist and inspection style work I have found certainty to be the most flexible and easy to deploy.

Cons

The user interface is deliberately simple to drive focus, but can get complex for end users if checklists are not managed by an administrator.

Reason for choosing Certainty Software

Flexibility, Simplicity, Focus, Ability to Integrate

Review Source

Response from Certainty Software

August 31, 2020

Hi Matt, Thanks for your feedback, much appreciated! Wanted to let you know, we are presently in the process of upgrading the entire user interface (app and .com) and will be rolling that out in September! Look forward to walking you through that. Thanks again. Hewitt

JZ

Jason Z.  
Safety Coordinator  
Construction  
Used the software for: 6-12 months

### "Great Value, Great Support"

April 24, 2017

5.0

Our construction company has been using Checkit for the last 6 months or so and I am very happy with the product. We utilize the software to record and analysis our company's safety observations and incident investigations. This software solution is much less expensive than others on the market. The support and attention we have received has been fantastic. Our needs were somewhat unique and we were particular on what we needed this software to do; Checkit was able to deliver. We are continually finding new ways to use the software. The admin side does have a slight learning curve, but with a little time or training it is very useful.

Pros

\-Economical -Flexibility -Service

Cons

\-Checklist builder and some reporting functions take a little getting use to.

Review Source

Response from Certainty Software

April 25, 2017

Hi Jason, Thank you for your review, much appreciated! I would like to get your thoughts on how we can improve the user experience for the Admin tools. Also, we will be upgrading the Checklist Builder in our next release (May) and will be running a training webinar on the new functionality when released. We will certainly invite you to that. Thanks again, Hewitt

EB

Elise B.  
Safety director  
Machinery  
Used the software for: 1-2 years

### "Love this program for our behavior based safety observations and pre-use inspections! "

December 19, 2017

5.0

We can tweak it to do exactly what we want it to do, whether it is behavior based observations or pre-use inspections. It has really benefited our safety program.

Pros

I love the ease of use for our employees who use the phone app. It is fast, efficient, easy to use and gives our safety team the results we need from those employees out in the field. The support is amazing, and if we can think of fit, they help us create it. (My favorite part, since I think outside the box a lot!)

Cons

There are the VERY RARE glitches, but they are addressed promptly, but I have to admit that most of those glitches occur because we didn't quite think the initial process through.

Review Source

Response from Certainty Software

December 20, 2017

Hi Elise, Thank you for the great review! So glad it is working well for you and your team! Thanks, Hewitt

TH

Troy H.  
Safety Manager  
Construction  
Used the software for: 2+ years

### "Certainty software review"

July 18, 2022

3.0

I am happy with the product.

Pros

It is fairly easy to use after you set up your parameters.

Cons

The set up is tricky but after you figure it out it is OK.

Review Source

TU

Tatiana U.  
Intern  
Food Production  
Used the software for: 6-12 months

### "Great Software! "

March 29, 2017

5.0

I work with Checkit Software everyday, It helps me to get reports faster than counting one by one. I love their graphs, because you can get them instantanous, also you can save them and they will be update the next time you needed. Cube Report Data is the most powerful tool because it gives you freedom to show data depends on your need. User grups is a way to organize all you users as you want, one user can be as many groups as you want, also grups are link to all your reports.

Pros

You can use paper checklist and they will be on system by scanning them

Cons

Checklist Builder

Review Source

Response from Certainty Software

April 25, 2017

Hi Tatiana, Many, many thanks for your kind review. I am thrilled to hear Checkit is working so well for you and that it saves you time and makes your work easier. We are just about to release an update to the Checklist Builder and are excited about the new features on the way! We will be running a webinar on the new features in May and will be sure to invite you to that. Thanks again, Hewitt

BB

Brad B.  
Safety Director  
Construction  
Used the software for: Less than 6 months

### "Certainty review"

July 21, 2022

5.0

Very happy with the software

Pros

The ease of use is great. The audit print out is very easy for anyone to read

Cons

I do not have any cons with the software

Reason for choosing Certainty Software

Used it with a different company

Review Source

HS

Hassan S.  
Lead Auditor  
Management Consulting  
Used the software for: Less than 6 months

### "Easy to use"

August 23, 2023

5.0

Ok

Pros

Certainty software is a friendly app which suits various application. It is easy to use and to be customized according to user needs.

Cons

I myself not experienced in the app because it’s the first use for me.

Review Source

Response from Certainty Software

September 26, 2023

Thanks for the review Hassan. More than happy to have one of the team show you how to get more out of Certainty if that is of interest? Thanks again, Hewitt

lL

lucie L.  
Global supply chain project manager  
Food & Beverages  
Used the software for: 6-12 months

### "Certainty review"

September 21, 2022

5.0

We have been able to offer the tool to existing customers to improve the quality of our service and gain new customers thanks to the analysis it can provide.

Pros

What I like best about the tool is that it is easy to use and allows us to analyze all the data from the different audits

Cons

For me the tool is really good, moreover each time we needed to improve the tool, the team was always listening to us and was able to implement the new request.

Review Source

Response from Certainty Software

September 22, 2022

Thanks Lucie, so glad to be a part of your growing international supply chain assurance program!

DR

David R.  
East Coast Safety Director  
Construction  
Used the software for: 6-12 months

### "great way to complete reports on the run"

March 26, 2018

5.0

being able to see what other districts are doing and helping them collect the information and showing with pictures.

Pros

its organized to log on and fill out reports when you only have a smart phone. it allows others to post reports and allows me to read them.

Cons

it collects my data and allows me to post pictures. I can review any reports from around the country and comment to the user what recommendations are needed.

Review Source

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