Hutility Integrated TechSystems

InStaff


4.5 / 5
22 reviews

Who Uses This Software?

Companies looking for a simple, self-service employee portal, without having to switch payroll software.


Average Ratings

22 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Hutility Integrated TechSystems
  • hutility.com
  • Founded 2004
  • Canada

About InStaff

Printing, folding and stuffing envelopes every pay period? There's a better way deliver pay stubs after processing payroll. InStaff makes it easy to have an employee self-service (ESS) portal without having to switch payroll software. Works with Sage ERPs , Viewpoint Vista, Spectrum, QuickBooks & more! Optional modules are available such as: document & file management, employee directory, announcements, private files, time-off & vacation requests, timetracking & timesheets online.


InStaff Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

InStaff Reviews Recently Reviewed!


Excellent product; a real time saver

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: the software is easy to use, errors are easily corrected & support from Instaff is readily available.

Cons: There is a time stamp in the history that doesn't match up to real time. I find that very puzzling.

Overall: Using Instaff has significantly reduced time spent issuing & filing paystubs & T4s.

Historical information is stored in one place and easy to retrieve.

We have experienced notable savings on time, paper, storage & filing

Vendor Response

by Hutility Integrated TechSystems on November 27, 2018

Thanks for the kind words Karen! As for the timestamp issue, your account's timezone settings were not set up. We've fixed that for you so the timestamps should show correctly now.

--
The InStaff Team

User friendly

Nov 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very friendly user

Easy to follow steps

Easy to send invitations

Easy to upload pay documents

Simple

Cons: When uploading pay

Documents, need to

Refresh

It should be automatic

Rather than a need to refresh

Vendor Response

by Hutility Integrated TechSystems on November 23, 2018

Hi Indu,

We appreciate your feedback. We've taken your suggestion and we're happy to say you no longer have to refresh the pay document upload page. It will automatically update the statuses once ready.

Thanks!

The InStaff Team

Very pleased

Jul 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have used InStaff to securely deliver employee pay statements and other important documents to our employees.

Pros: This is a user-friendly software that has allowed us to deliver important information to our employees in a timely manner.

Cons: We had some difficulties figuring out the setup, but once that was in place, it was a breeze. The support we received was excellent.

InStaff is Great for our Small Business

May 21, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The platform is very user friendly. It is straightforward and easy to navigate. Users can manage their own password information, but administration can easily help out when the need arises.

Cons: We would like to see some formatting options for the email notifications. Options for Bold, Italics, and colors along with possibly a few font options would be nice in order to draw attention to certain points in the notification. It is customizable as far as wording, but nothing that draws your attention.

Overall: InStaff has been an excellent platform for helping us solve our paystub delivery dilemma. Being new to direct deposited payroll we did not have an efficient means of getting paystubs to our employees in a timely manner. We have only used the product for a couple of month's, but things are working well. We have gotten nothing but positive feedback.

Vendor Response

by Hutility Integrated TechSystems on May 22, 2019

Thanks for the review Karen! We'll pass on the feedback regarding email formatting to our development team.

Paystub Perfection

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: This software is an absolute breeze to use. We were looking for a solution without breaking the bank or outsourcing our payroll function. InStaff provided a perfect solution that allowed us to stop printing out pay advice and upload them to the cloud for our employees to see their information on a self-serve basis.

Overall, this is the exact solution we were looking for, and its easier to use that I anticipated!

Cons: Nothing - its exactly what we needed. Couldn't have asked for a better solution.

Overall: The staff are professional and know there stuff. Any issues I have had have been addressed extremely quickly.

Excellent and easy to use

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use of the software and the support team is wonderful to deal with. The training was very easy, the implementation

Cons: There is no cons to speak of as it is al working well and implemented perfectly

The ease of use of the software and the support team is wonderful to deal with. The training was very easy, the implementation

Overall: The ease of payroll process, no paper friendly for environment

InStaff makes employee document access simple

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I like how easy it is to upload employee pay information and the ability to post documents like health plans, etc

Cons: I feel that the monthly cost is a bit high for our organization size.

Overall: InStaff offers a great service that helps fill a gap that our current accounting software does not do; specifically it lets us put our employee paystubs, w2's, health plan information online for them to access as they want.

The Instaff Portal provided the perfect solution for our organization.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: InStaff has a few benefits that exceed any software that provides the same functionality. We love the scalability. We are very pleased with the cost for distributing Pay Stubs as it is document based rather than a fixed fee, The support and Implementation assistance we received was very fast and effective with virtually no implementation issues. This software and the Instaff Team has been a great experience for our Company.

Cons: We have nothing but positive things to say about the Instaff Portal... Since we discovered the Instaff Portal for Distributing our Paystubs, our employees have had no issues retrieving their Pay Stubs.

Great Product

May 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how user friendly the software is, it makes explaining to clients how to use the portal really straight forward and uploading documents is very easy . I also really appreciate the response time of the support staff. They answer within minutes and work very quickly.

Cons: So far I don't have any complaints about the software.

Overall: The biggest benefit of InStaff is that once the documents are uploaded there is no time wasted having to resend payslips because employees deleted or can't find the original emails. The employees have access to their portal and all the information that they need without having to go through their employer and then through our firm.

Instaff Customer Review

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Instaff Software that we currently utilize is very user friendly and easy to learn and navigate. And most importantly is saves our company valuable time mainly in administration and reducing lost production time.

Cons: If I had to pick something I would say occasionally the time some files take to upload/process can linger but this is usually resolved through a refresh.

Overall: The overall experience using instaff for our paystubs needs has been a positive and was a good decision. In the short time we have been using the software we have not had any issues and have noticed changes made on their end that have improved the program on our end.

Instaff Review

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It uploads quickly and there is very little lag time when inviting an employee.

Cons: So far I haven't had any problems which is great.

Overall: I no longer have print pay stubs and all that entails. We are saving on supplies and time. I love it!

Great support

May 24, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support staff was amazing in helping us getting set up. We are only using it for publishing paystubs and it works great for that

Cons: Initial trial with time keeping seemed a bit complicated

Capterra loader

Excellent Customer service

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We really like that we can run our payrolls on our schedule, but have all the paystubs go out at a designated time in the future.

The support team at InStaff is very responsive.

Cons: Only one small issue, we have to reestablish a connection to QBO each payrun to update employees. Thankfully doesn't take long to do and appears to be an issue on the QBO side of the integration.

Overall: Provides a professional look and feel to this component of our firm's payroll service. This was the last piece to the puzzle that gives our firm the ability to offer a complete payroll service to our clients.

Love this program

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that any information that you need is right at your fingertips

Cons: I did not find anything that I didn't like about this software

Such a Time Saver

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can easily upload all of my pay documents to one secure please. Before I used to have to put a password on each one and email them.

Such a Time Saver!

Cons: I would like to be able to upload other documents aside from T4s and Pay stubs - For example: T2200 and ROEs

Overall: Instaff is easy to use and saves a lot of time. Support is responsive and quick.

Vendor Response

by Hutility Integrated TechSystems on May 15, 2019

Thanks for the review Cathie! Someone will be reaching out to you regarding a possible solution for T2200s and ROEs

Awesome

May 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, Efficient and good value. Provides a self service employee portal for my call center agents to view their paystubs, company policies and other pertinent information.

Cons: N/A-Provides me exactly what I need. No cons.

Great Product

May 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to upload all my employees paystubs at once and have an easy place for them to login and view their paystubs and t4's.

Cons: The program itself could use a bit of a face lift

Overall: InStaff has been great for publishing my employees paystubs, saves paper and saves time as before I was creating OneDrive accounts for all my employees and then uploading their paystubs to their accounts individually.

Easy to use plat form

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ability to upload paystubs and not have to worry about distributing them via email or printed copies.

Cons: 1) needs to manually sync employee list every time when there is a new employee added.

2) needs to manually upload paystubs on every payroll.

it would be great it everything is automatic.

Overall: No longer need to email out paystubs one by one.

Cover our need!

May 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer service, quick reply! Has all the features we needed fast. There's still some that I want to try in the futur.

Cons: Need some help to setup. Not user friendly, even for a power user. Could use a tutoral our highlight some common feature on top of the menu.

Overall: Paystub portal for employees.

Awesome Program!

May 14, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and having one place for my employees to access their paystubs is perfect!

Cons: It could use a fresh look, it looks like a program made in the early 2000's, updated colours, different font, just an overall smoother look would be nice!

Overall: It's been a great asset to our operations.

Excellent Solution for Large Number of Employees

May 14, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our payroll consists of nearly 30 employees. Instaff takes away the work out of having to manually email or hand out paystubs to employees. It's also great for sending the numerous T4's at the beginning of the year.

Cons: The menus and interface aren't particularly intuitive. It takes some time to get used to where to find all the features that we need.

Overall: Instaff is a great and efficient solution to our payroll record distribution needs. The function and end results are exactly what we were looking for in a system like this.

Instaff - software to have

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You save time cause dont d'ont have to print each paystubb of each employee. You dont be disturb every time by employere who want is paystubb.

Cons: At beginning, when we change accountant, i have difficulty to log into quickbook, we dont have the good autorisation, and i dont find any information about that. but i chat with customer service and we fix the problem :)