--- title: "Dispatch Science Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dispatch Science Software - reviews, pricing plans, popular comparisons to other Delivery Management products and more." source_url: "https://www.capterra.com/p/159918/Dispatch-Science/" page_type: "product" language: "en" --- # Dispatch Science Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dispatch Science ## What is Dispatch Science? Dispatch Science is a modern last-mile Delivery Management System for shippers and carriers with 10 to 1000+ drivers. Manage, simplify, optimize, and automate your pricing, dispatching, routing, live tracking, communications, and even billing operations. Our mobile driver app and cutting-edge algorithms help you plan, execute, and fulfill your dispatch and delivery, operations while determining optimal order assignments and routes. Our API allow you to integrate seamlessly with other systems ## What is Dispatch Science used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/)[Courier](https://www.capterra.com/courier-software/) Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $675 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dispatch Science?[Manage this product listing](https://www.g2.com/products/dispatch-science/claim_requests/new?auto=true) ## Dispatch Science Overview Updated September 2026 AI summary Dispatch Science equips organizations of all sizes with tools for managing courier, delivery, and transportation operations. Covering courier, delivery management, logistics, and route planning, it combines dispatch management, mobile access, real-time tracking, and route optimization. The platform supports integrations with mapping, analytics, and accounting tools, and is accessible via web and mobile devices for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dispatch Science 4.9 (9) VS. [### Track-POD](https://www.capterra.com/p/178880/Track-POD/) [4.7 (140)](https://www.capterra.com/p/178880/Track-POD/reviews/) Starting Price $675 Flat Rate, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (9) Ease Of Use 4.5 (140) Value For Money 4.9 (8) Value For Money 4.4 (124) Customer Service 5.0 (9) Customer Service 4.5 (125) ## Dispatch Science alternatives [Onfleet](https://www.capterra.com/p/142633/Onfleet/) [4.6 (96)](https://www.capterra.com/p/142633/Onfleet/reviews/) Starting price $599.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142633/Onfleet/) [Tookan](https://www.capterra.com/p/218952/Tookan/) [4.1 (77)](https://www.capterra.com/p/218952/Tookan/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/218952/Tookan/) [OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/) [4.6 (268)](https://www.capterra.com/p/161579/OptimoRoute/reviews/) Starting price $35.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161579/OptimoRoute/) [Route4Me](https://www.capterra.com/p/149633/Route4Me/) [4.5 (413)](https://www.capterra.com/p/149633/Route4Me/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149633/Route4Me/) ## FAQs about Dispatch Science Overview ### What company size and specific industries is Dispatch Science built for? Dispatch Science is designed for logistics and delivery companies, including shippers, couriers, and carriers that handle same-day, on-demand, last-mile, and fixed-route deliveries. It fits organizations operating fleets from 10 vehicles to 1,000 or more, making it suitable for small, growing, and large delivery operations. Features and Usability ### What are the key features of Dispatch Science? Dispatch Science offers dispatch management, route optimization, driver management, and live tracking for delivery operations. Core functions also include ETAs, mobile access, proof of delivery, barcode scanning, and reporting. Additional features cover billing and invoicing, access controls/permissions, API integrations, and fleet management. Integrations ### Which third-party tools and platforms does Dispatch Science integrate with? Dispatch Science integrates with Domo, Freshdesk, Google Maps, Openforce, QuickBooks Online Advanced, and Zapier. It connects dispatch and delivery operations with business intelligence, support, mapping, contractor management, accounting, and automation tools, giving teams a broad set of third-party options. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Dispatch Science offer? Dispatch Science provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover product topics in a group setting, and documentation and videos offer self-paced reference materials. Getting Started and Support ### What customer support options does Dispatch Science offer? Dispatch Science provides email/help desk support, FAQ/forum resources, a knowledge base, phone support, and chat. Support details from user feedback are not available here, so only the listed channels can be confirmed. ## Features AI summary Based on 371 Delivery Management reviews Capterra data shows that buyers of courier software rank the following features as their top priorities: - **Mobile Access** (**53%** of reviewers rated this feature as critical) - **Dispatch Management** (**53%**) - **Routing** (**48%**) Dispatch Science supports all three top features buyers look for in courier software: **Mobile Access**, **Dispatch Management**, and **Routing**. Together, these capabilities help businesses coordinate deliveries in real time, keep drivers and dispatchers connected from anywhere, and plan efficient routes, allowing teams to improve delivery accuracy, reduce delays, and manage daily operations more effectively. Mobile Access 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Dispatch Management 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Routing 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Delivery Tracking 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Proof of Delivery 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery Billing & Invoicing 4.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Dispatch Science 114 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Cash on Delivery: Allows users to record and manage cash payments upon delivery of goods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Constraints: Define and implement constraints such as maximum distance or number of required stops. - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Docking: Unload incoming material to outbound vehicles with little or no storage between - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - Driver performance: Provide users with the ability to measure driver performance in the field - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Emergency Dispatch: Coordinate emergency medical response - Employee Management: Track employee schedules, availability, and performance across projects and tasks - ETA: Ability to use historical tracking data and machine learning in order to accurately predict ETAs - ETAs: Allow users to calculate the estimated time of arrival (ETA) for each delivery. - Fleet Management: Management of commercial motor vehicles for work-related purposes - Food Delivery Dispatching: Dispatch food deliveries - For Courier Services: Intended to be used by courier services - For Freight Operations: Intended to be used by freight brokers and logistics companies - For Restaurants: Serves restaurants - Geofencing: Virtual perimeter for a real-world geographic area - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Label Printing: Process of printing custom labels through various methods. - Live Driver Tracking: Track driver locations on a map in real time - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Performance: Identify the most performant content and the types of content that can be improved or eliminated. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Planning: Leverages data from budgeting and forecasting processes to help corporations understand their reality and make decisions accordingly. - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tracking: Track shipments from warehouse to the destination, including drop shipments and multilocation shipping. - Transportation Management: Organize and track the physical movement of goods from one location to another - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Warehouse Management: Manage and track operations and inventory within warehouses - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 5.0 (9) 5.0 Based on 9 reviews ## Pricing Value for money 4.9 (8) Basic $675.00 Flat Rate,Per Month Growth $1,900 Flat Rate,Per Month Enterprise $4,900 Flat Rate,Per Month Value for money 4.9 (8) 4.9 Based on 8 reviews ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Openforce](https://www.capterra.com/p/169793/Openforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.9 Based on 9 reviews Filter by rating 5(8) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LD Lexton D. Manager Logistics and Supply Chain ### "Highly customizable at a discounted cost" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2024 Excellent. We began transitioning our business from our old platform to the new with surprising ease. Customer service has been great, albeit with a few minor hiccups at times - as one might expect anywhere else. They operate like a small business with a capacity to perform of a much larger business giving a feel that they are personally involved with our business while also having the ability to resolve our issues in a timely manner. Pros Our business is unique and every provider similar to Dispatch Science has always had few or many substantial deficiencies in their capabilities required for us to utilize them. Dispatch Science on the other hand is robust enough of a platform to accommodate our unique needs while not requiring fundamental customizations at very high costs. It is a great platform accessible to smaller business yet powerful enough for large - a product you are not likely to find anywhere else in the logistics industry Cons The largest downside currently is the limited tracking functionalities on an item level. Though tracking is excellent at the order level, it cannot yet manage orders with multiple items in a ideal way. That is not to say it cannot be done, but without relatively complex methods it has its limitations Alternatives considered [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) [Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) [Axiom Software](https://www.capterra.com/p/128819/Axiom-EPM/) Reasons for choosing Dispatch Science Robust capabilities that enable inexpensive customizations making them an affordable yet effective solution that was the first we have seen capable of meeting our niche needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bharat K. Distribution Dispatcher Logistics and Supply Chain ### "Distribution Dispatcher" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2024 Pros The software was automated and was optimized in the best possible way to pick up the delivery locations which was very easy to prepare the route also the tracking was amazing which displayed the real-time location accurately. Cons Nothing that comes to mind as of now ... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brian M. President Logistics and Supply Chain ### "Best software decision" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2024 Very good software, that only gets better (they come out with updates and new tech about every 45-60 days). Entire team are fantastic people to work with as well. Pros I believe Dispatch Science gives me a significant competitive advantage over my competitors.. Cons Accounting module is good, just not amazing. Many DMS systems that I have used do not have an accounting piece, so I would consider them above average in this area. Reasons for choosing Dispatch Science There were several companies that offered very similar features, though ultimately Dispatch Science's look and use was just cleaner and better than everyone else. Sometimes, when something is right, you just know... I/m passionate about the work we do at my company as well as the products we use to accomplish our goals. Feel free to look me up as I am happy to share more in depth my experience with this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 15, 2024 Thanks so much for taking the time to share your positive experience with our software. We are thrilled that you like the look and feel and find it easy and intuitive to use. Your feedback is invaluable to us as we continue to innovate and deliver more improvements to our product. Thanks for your support. Mark E. VP of Technology Transportation/Trucking/Railroad ### "A full-featured DMS to Run your Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2022 The product has come a long way in the past 12-18 months and is running our entire business. The team is also great to work with and very receptive. I look forward to growing with them. Pros Dispatch Science provides a very robust platform that covers the following areas: Order Entry, Dispatch Management, Driver App, Automated Routing, Invoicing, Billing and a robust API. This allows our business to do a lot with the system. Cons There are a bunch of UI enhancements that could be made to improve productivity, but the team is always working on and listening to customer suggestions. Switched from [Xcellerator](https://www.capterra.com/p/140906/Xcellerator/) Our business was looking at ways to scale our operations without having to hire more staff. Dispatch Science was selected as the platform to allow for our business to scale, but with our same team. Features such as auto-dispatch suggestions and automated routing where key areas that we were focused on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User CIO Logistics and Supply Chain ### "Most modern TMS in the industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2022 Overall we are very happy with the transition to Dispatch Science, as we have found a software solution and a team that is as hungry to grow as we are. Their system is constantly improving, with a product roadmap that looks to take their platform well beyond what is available in the existing marketplace. The transition process was long and painful, but the end result is well worth it to allow our business to continue to grow and improve. Pros Because it has built in optimization and open APIs, this software opens up capabilities that were simply not available with our old TMS. We can quickly expand the capabilities of the software by creating APIs to automate pretty much any process that we can think of, with the limit being our own creativity. The Dispatch Science team is responsive with requests and is driven to constantly improve the software with monthly updates that expand it even further. Cons Since this is a newer platform there are definite growing pains with stability issues that show up on occasion, though their team is usually fairly quick to get those resolved. This software mostly matches the feature set of legacy TMS systems but there are features that are still getting built. Reasons for choosing Dispatch Science I chose Dispatch Science over the alternatives because I wanted to help future proof our business and utilize a modern system that could develop and grow with our business instead of remain stagnant like the legacy systems out there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB John B. President Package/Freight Delivery ### "Dispatch Science is a top notch courier/delivery system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2022 Pros The Dispatch Science team is by far the most valuable aspect of the software. We've had 3 other systems over our 39 years in business. Partnering with Dispatch Sciences has been one of the best decisions we've made. They work with you to develop features that are critical to your operation that can give you and edge against the competition, bring you increased profitability or enhanced operations. Cons Anything I'd put here would be nitpicky. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD Greg D. Owner Transportation/Trucking/Railroad ### "Transitioning in to DS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2021 Bringing technology to our biggest client. Being able to agree on what we receive vs what they say they sent us. I believe our experience is and will be outstanding. I say it that way as we still have a ways to go to be fully implemented. But we get all the attention we want and need- and to this point that is all we can ask for. Pros The technology is top end, I am certain without question. I believe we narrowed down to the 2 best companies- and decided on DS based on what I believed to be un rivaled technology. I believed that firmly and believe it every bit as much after the fact. Cons It is just a hard transition no matter how you cut it. We were not coming from a different service, this was our introduction to the technology. There is a great bit of time and work to implement. They are good at saying it up front, but you still have to live it. We are told at times that our issue is the first they've encountered and therefore they have to build out/ charge us to get it in place. Even if true, I would think they should be building for future customers as well, if it is good for us- it is good for others. For us to pay for that total charge I think is a stretch. Reasons for choosing Dispatch Science The technology was clearly the best. And \[SENSITIVE CONTENT\], if intended or not, ended up being our sales guy and has guided us through implementation. He is truly outstanding and his hand holding is incredibly valuable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matthew S. Vice President of Strategy and Development Transportation/Trucking/Railroad ### "Dispatch Science is Revolutionizing the Way We Run Our Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2020 Pros Dispatch Science provides us the ability to manage every aspect of our business. Having one system that auto dispatches, plans and optimizes routes, manages receivables, and creates driver settlements is imperative to our success. This software is so user friendly, we were able to train our entire operations team in just a few short hours. We especially like the web based platform that we can log into from anywhere on any device. After researching several options in the market, Dispatch Science provides us with the features, unmatched value and support we needed. Cons There was a bit of a learning curve switching ERP's, but overall the transition was smooth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2020 Hello Mathew, Thanks for leaving us this review - we appreciate the feedback. Glad to hear that Dispatch Science is revolutionizing the way you run your business. We love working with your company and look forward to deploying more improvements for you and the team soon! JE Jason E. President Transportation/Trucking/Railroad ### "Easy-to-use, transparent and a key factor in growing our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2019 We’ve been working with Dispatch Science since the early days and they have truly knocked it out of the park for us while continuously adding great features. Our company offers on-demand and routed courier services in 2 major cities in Canada. We handle up to 5000 orders easily a day on weekdays. We use Dispatch Science in our sales cycle to grow our business. A growing sector for us since we’ve started using Dispatch Science is medical and meal kit deliveries mainly due to features offering a lot of transparency and branding that helps our clients perform better and keep their customers happy. We’ve tried other solutions, but it was slow to get the developers to customize the missing features we needed. Pros We can help our clients win more contracts due to customer data transparency, self populating customer info, Driver tracking, Branded tracking page, customer advance notifications and driver route details on the mobile app so they can be more efficient. Another great feature is loading instructions off the bar code which helps the load-out sequence and optimizes our drivers time on their delivery route. Cons We experienced a learning curve in using the API but support is always quick to respond and help. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/159918/Dispatch-Science/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.