# Dispatch Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Dispatch Science the right Courier solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159918/Dispatch-Science/reviews

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Dispatch Science

4.9 (9)

[View alternatives](https://www.capterra.com/p/159918/Dispatch-Science/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Dispatch Science

Ease of use

4.9

Customer Service

5.0

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mark E.  
VP of Technology  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "A full-featured DMS to Run your Business"

December 20, 2022

4.0

The product has come a long way in the past 12-18 months and is running our entire business. The team is also great to work with and very receptive. I look forward to growing with them.

Pros

Dispatch Science provides a very robust platform that covers the following areas: Order Entry, Dispatch Management, Driver App, Automated Routing, Invoicing, Billing and a robust API. This allows our business to do a lot with the system.

Cons

There are a bunch of UI enhancements that could be made to improve productivity, but the team is always working on and listening to customer suggestions.

Switched from

[Xcellerator](https://www.capterra.com/p/140906/Xcellerator/)

Our business was looking at ways to scale our operations without having to hire more staff. Dispatch Science was selected as the platform to allow for our business to scale, but with our same team. Features such as auto-dispatch suggestions and automated routing where key areas that we were focused on.

Review Source

LD

Lexton D.  
Manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Highly customizable at a discounted cost"

May 7, 2024

5.0

Excellent. We began transitioning our business from our old platform to the new with surprising ease. Customer service has been great, albeit with a few minor hiccups at times - as one might expect anywhere else. They operate like a small business with a capacity to perform of a much larger business giving a feel that they are personally involved with our business while also having the ability to resolve our issues in a timely manner.

Pros

Our business is unique and every provider similar to Dispatch Science has always had few or many substantial deficiencies in their capabilities required for us to utilize them. Dispatch Science on the other hand is robust enough of a platform to accommodate our unique needs while not requiring fundamental customizations at very high costs. It is a great platform accessible to smaller business yet powerful enough for large - a product you are not likely to find anywhere else in the logistics industry

Cons

The largest downside currently is the limited tracking functionalities on an item level. Though tracking is excellent at the order level, it cannot yet manage orders with multiple items in a ideal way. That is not to say it cannot be done, but without relatively complex methods it has its limitations

Alternatives considered

[Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/)[Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/)[Axiom Software](https://www.capterra.com/p/128819/Axiom-EPM/)

Reason for choosing Dispatch Science

Robust capabilities that enable inexpensive customizations making them an affordable yet effective solution that was the first we have seen capable of meeting our niche needs.

Review Source

BK

Bharat K.  
Distribution Dispatcher  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Distribution Dispatcher"

April 17, 2024

5.0

Pros

The software was automated and was optimized in the best possible way to pick up the delivery locations which was very easy to prepare the route also the tracking was amazing which displayed the real-time location accurately.

Cons

Nothing that comes to mind as of now ...

Review Source

VR

Verified Reviewer  
CIO  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Most modern TMS in the industry"

December 9, 2022

5.0

Overall we are very happy with the transition to Dispatch Science, as we have found a software solution and a team that is as hungry to grow as we are. Their system is constantly improving, with a product roadmap that looks to take their platform well beyond what is available in the existing marketplace. The transition process was long and painful, but the end result is well worth it to allow our business to continue to grow and improve.

Pros

Because it has built in optimization and open APIs, this software opens up capabilities that were simply not available with our old TMS. We can quickly expand the capabilities of the software by creating APIs to automate pretty much any process that we can think of, with the limit being our own creativity. The Dispatch Science team is responsive with requests and is driven to constantly improve the software with monthly updates that expand it even further.

Cons

Since this is a newer platform there are definite growing pains with stability issues that show up on occasion, though their team is usually fairly quick to get those resolved. This software mostly matches the feature set of legacy TMS systems but there are features that are still getting built.

Reason for choosing Dispatch Science

I chose Dispatch Science over the alternatives because I wanted to help future proof our business and utilize a modern system that could develop and grow with our business instead of remain stagnant like the legacy systems out there.

Review Source

BM

Brian M.  
President  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Best software decision"

March 14, 2024

5.0

Very good software, that only gets better (they come out with updates and new tech about every 45-60 days). Entire team are fantastic people to work with as well.

Pros

I believe Dispatch Science gives me a significant competitive advantage over my competitors..

Cons

Accounting module is good, just not amazing. Many DMS systems that I have used do not have an accounting piece, so I would consider them above average in this area.

Reason for choosing Dispatch Science

There were several companies that offered very similar features, though ultimately Dispatch Science's look and use was just cleaner and better than everyone else. Sometimes, when something is right, you just know... I/m passionate about the work we do at my company as well as the products we use to accomplish our goals. Feel free to look me up as I am happy to share more in depth my experience with this product.

Review Source

Response from Dispatch Science

March 15, 2024

Thanks so much for taking the time to share your positive experience with our software. We are thrilled that you like the look and feel and find it easy and intuitive to use. Your feedback is invaluable to us as we continue to innovate and deliver more improvements to our product. Thanks for your support.

JB

John B.  
President  
Package/Freight Delivery  
Used the software for: 2+ years

### "Dispatch Science is a top notch courier/delivery system"

November 22, 2022

5.0

Pros

The Dispatch Science team is by far the most valuable aspect of the software. We've had 3 other systems over our 39 years in business. Partnering with Dispatch Sciences has been one of the best decisions we've made. They work with you to develop features that are critical to your operation that can give you and edge against the competition, bring you increased profitability or enhanced operations.

Cons

Anything I'd put here would be nitpicky.

Review Source

GD

Greg D.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Transitioning in to DS"

October 19, 2021

5.0

Bringing technology to our biggest client. Being able to agree on what we receive vs what they say they sent us. I believe our experience is and will be outstanding. I say it that way as we still have a ways to go to be fully implemented. But we get all the attention we want and need- and to this point that is all we can ask for.

Pros

The technology is top end, I am certain without question. I believe we narrowed down to the 2 best companies- and decided on DS based on what I believed to be un rivaled technology. I believed that firmly and believe it every bit as much after the fact.

Cons

It is just a hard transition no matter how you cut it. We were not coming from a different service, this was our introduction to the technology. There is a great bit of time and work to implement. They are good at saying it up front, but you still have to live it. We are told at times that our issue is the first they've encountered and therefore they have to build out/ charge us to get it in place. Even if true, I would think they should be building for future customers as well, if it is good for us- it is good for others. For us to pay for that total charge I think is a stretch.

Reason for choosing Dispatch Science

The technology was clearly the best. And \[SENSITIVE CONTENT\], if intended or not, ended up being our sales guy and has guided us through implementation. He is truly outstanding and his hand holding is incredibly valuable.

Review Source

JE

Jason E.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Easy-to-use, transparent and a key factor in growing our business"

September 10, 2019

5.0

We’ve been working with Dispatch Science since the early days and they have truly knocked it out of the park for us while continuously adding great features. Our company offers on-demand and routed courier services in 2 major cities in Canada. We handle up to 5000 orders easily a day on weekdays. We use Dispatch Science in our sales cycle to grow our business. A growing sector for us since we’ve started using Dispatch Science is medical and meal kit deliveries mainly due to features offering a lot of transparency and branding that helps our clients perform better and keep their customers happy. We’ve tried other solutions, but it was slow to get the developers to customize the missing features we needed.

Pros

We can help our clients win more contracts due to customer data transparency, self populating customer info, Driver tracking, Branded tracking page, customer advance notifications and driver route details on the mobile app so they can be more efficient. Another great feature is loading instructions off the bar code which helps the load-out sequence and optimizes our drivers time on their delivery route.

Cons

We experienced a learning curve in using the API but support is always quick to respond and help.

Review Source

Matthew S.  
Vice President of Strategy and Development  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Dispatch Science is Revolutionizing the Way We Run Our Business"

June 9, 2020

5.0

Pros

Dispatch Science provides us the ability to manage every aspect of our business. Having one system that auto dispatches, plans and optimizes routes, manages receivables, and creates driver settlements is imperative to our success. This software is so user friendly, we were able to train our entire operations team in just a few short hours. We especially like the web based platform that we can log into from anywhere on any device. After researching several options in the market, Dispatch Science provides us with the features, unmatched value and support we needed.

Cons

There was a bit of a learning curve switching ERP's, but overall the transition was smooth.

Review Source

Response from Dispatch Science

June 18, 2020

Hello Mathew, Thanks for leaving us this review - we appreciate the feedback. Glad to hear that Dispatch Science is revolutionizing the way you run your business. We love working with your company and look forward to deploying more improvements for you and the team soon!

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