---
title: "IceWarp Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about IceWarp Software - reviews, pricing plans, popular comparisons to other Collaboration products and more."
source_url: "https://www.capterra.com/p/159920/IceWarp/"
page_type: "product"
language: "en"
---

# 

 IceWarp Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

IceWarp

## What is IceWarp?

IceWarp is an email server and collaboration hub software. The software provides hosted email with custom domains, shared calendars, group chat, cloud storage, and online document collaboration in an integrated interface. IceWarp offers both cloud and on-premises deployment options. The browser-based software aims to provide a convenient solution for the collaboration and communication needs of businesses.

## What is IceWarp used for?

[Collaboration](https://www.capterra.com/collaboration-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Note-Taking](https://www.capterra.com/note-taking-software/)

Top alternative

Featured

Overall rating

Based on 23 user reviews

Reviews sentiment

Positive

91%

Neutral

0%

Negative

9%

Starting price

$15

Flat Rate, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for IceWarp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.icewarp.com/&name=IceWarp)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### IceWarp

4.5 (23)

VS.

[4.7 (24,165)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$15

Flat Rate, Per Year

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (23)

Ease Of Use

4.6 (22,720)

Value For Money

4.5 (22)

Value For Money

4.5 (15,284)

Customer Service

4.4 (23)

Customer Service

4.4 (13,544)

## IceWarp alternatives

[4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (1,058)](https://www.capterra.com/p/179015/OnBoard-Board-Portal/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (3,032)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/159920/IceWarp/alternatives/)

## FAQs about IceWarp

Overview

### Which roles and teams benefit most from IceWarp?

IceWarp is most used by IT administrators, network technicians, and security leaders who manage email, servers, and secure communications. Sales, support, and general management teams benefit from shared messaging and collaboration, while engineers, developers, and product managers use it to coordinate projects, streamline communication, and maintain operational visibility.

Answer based on 23 reviews

Overview

### What company size and industries is IceWarp built for?

IceWarp is built primarily for small businesses, which make up 64% of reviewers, and Information Technology and Services, at 32%. It also serves midsize businesses at 23% and enterprises at 14%, with additional adoption in Automotive and Computer & Network Security, both 9%, mainly for collaboration.

Answer based on 23 reviews

Talk to an expert

### More questions?

Ask our experts

Features and Usability

### What are the key features of IceWarp?

IceWarp offers calendar management, contact management, and notes management for organizing work, along with document management, file management, file sharing, and file transfer for handling content. It also includes real-time chat, discussions/forums, video conferencing, screen sharing, and two-way audio and video for communication and collaboration.

Pricing

### How much does it cost and what fees or limitations are included?

IceWarp starts at $3.5/per year/flat rate for the Business plan, which includes up to 500 users, 1TB file storage per user, and 200GB email storage per user. The Startup plan costs $15 per year and includes 10 users. A free trial is available.

Answer based on 6 reviews

Integrations

### Which third-party tools and platforms does IceWarp integrate with?

IceWarp connects natively to Dropbox and Microsoft 365. These integrations cover file storage and productivity workflows, letting teams work with documents and email across familiar business tools.

Answer based on 4 reviews

Getting Started and Support

### What training and onboarding options does IceWarp offer?

IceWarp provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, and documentation offers written reference material for self-paced review and setup.

Getting Started and Support

### What customer support options does IceWarp offer?

IceWarp provides 24/7 live rep support and chat. Users describe support as responsive and helpful, with fast solutions and ready assistance during technical issues. Chat is also noted as useful for sharing files and resolving problems, though some onboarding and backend setup tasks can be tricky.

Answer based on 3 reviews

## Features

AI summary

Based on 21,489 Collaboration reviews

Not all collaboration software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution:

-   **Secure Data Storage** (**65%** of reviewers rated this feature as critical)
-   **Collaboration Tools** (**54%**)
-   **Document Storage** (**57%**)

IceWarp supports **Collaboration Tools**, which helps teams communicate and work together in one place. However, it does not include **Secure Data Storage** or **Document Storage**. Instead, it offers **File Sharing** (**50%**), a related feature that still gives users a way to distribute and access files across teams. This can help businesses keep work moving, improve coordination, and support day-to-day teamwork.

Contact Management

4.6 (16)

43.75% of 16 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Calendar Management

4.6 (15)

53.33% of 15 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Communication Management

4.4 (14)

50.00% of 14 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Content Management

4.2 (14)

21.43% of 14 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Discussions/Forums

4.2 (11)

27.27% of 11 reviewers that rated this feature as important or highly important

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Document Management

4.5 (11)

45.45% of 11 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

IceWarp 19 features

### All Features
- Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner.
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Management: Manage, organize, and store contact information
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc.
- Document Management: Store, manage, and track all electronic documents in a centralized location
- File Management: Create, save, and store files
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- File Transfer: Move files across different systems or networks
- Notes Management: Allow users to create, edit, and sort multiple notes
- Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Screen Sharing: Digitally share screen view with others
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Transcripts/Chat History: View messages sent by both parties during the chat conversation
- Two Way Audio & Video: Presenter can see and hear participants and vice versa.
- Video Conferencing: Connect with meeting participants remotely over video

---

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Features

4.6 (23)

4.6

Based on 23 reviews

## Pricing

Value for money

4.5 (22)

Free Trial

[View pricing plan details](https://www.capterra.com/p/159920/IceWarp/pricing/)

Startup

$15.00

Flat Rate,Per Year

It includes:

-   10 users
-   200GB email storage /user
-   1TB file storage /user

Business

$3.50

Flat Rate,Per Year

It includes:

-   Up to 500 users
-   200GB email storage /user
-   1TB file storage /user

Value for money

4.5 (22)

4.5

Based on 22 reviews

## Integrations

[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (23)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (23)

4.4

Based on 23 reviews

## User reviews

Overall rating

4.5

Based on 23 reviews

Filter by rating

5(16)

4(5)

3(0)

2(1)

1(1)

Mentioned topic

Sorted by most recent

AN

Anonymous User

Sales Manager

Information Technology and Services

### "Beste M365 Alternative"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2024

Pros

Alles aus einem Browser. Wir haben es onPrem installiert. DSGVO konforme Lösung aus Europa.

Cons

Es gibt noch nicht alle Integrationen in andere Unternehmenslösungen

Switched from

[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AY

Anis Y.

General Manager

Leisure, Travel & Tourism

### "Loose you patience and peace of Mind"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 12, 2024

Not recommended. Support is worse. Most of the time their email server is down. Emails are in your outbox for more than an hour before sending.

Pros

The conference, Features of Desktop Client, and Tags feature are good to search if the server is not down.

Cons

Buy this IceWarp if you want to loose your patience and peace of mind. I am Using Icewarp Desktop client and always server is not available. i have to write email and it will be in outbox for an hour. You cannot search emails. Support is useless and waste your time but they will not solve your issues.

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Features show during the demo. it works but most of the time server is done. you cannot send urgent emails.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CR

Clemente R.

Server adminsitrator

Computer Software

### "Funcionalidad"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 9, 2024

Configuración y facilidad de uso, pero sobre todo por el servicio web mail que es muy bueno, hasta ahora no hemos encontrado otro igual de funcional y con la facilidad de uso de Icewarp

Pros

rapido y funcional y facil de implementar

Cons

bases de datos no muy compatibles con SQL server

Alternatives considered

[Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/)

Reasons for choosing IceWarp

Exchange era muy complicado y la gestion de licencias muy caos

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JL

Janne L.

Developer

Information Technology and Services

### "Excellent email-server"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 14, 2024

Over a decade of daily use, very satisfied with product and compary.

Pros

Ease of use and reliability. Quick and efficient support.

Cons

Dashboard is not totally for my tastes.

Switched from

[SendMails](https://www.capterra.com/p/10002234/SendMails/)

Ease of use and administration of multi-domain system. Very competitive pricing.

Alternatives considered

[Gmail](https://www.capterra.com/p/202338/Gmail/)

[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)

Reasons for choosing IceWarp

Price and message size limitations and multi-domain support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RL

Raine Leonard C.

Agent

Consumer Services

### "Icewarp Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 17, 2023

Pros

The thing that I really love about IceWarp is regarding about on how you can compose email with ease and send email to different clients

Cons

The thing I dislike about Icewarp is the size of the font it's not pleasing to the eyes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JT

Jonnylou T.

Agent

Automotive

### "IceWarp review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 14, 2023

Over all experience is good since Icewarp is the application that can use in everyday work

Pros

You can communicate with other colleague using Icewarp

Cons

Sometime, If you send the OTP using Icewarp there is delay

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jomar P.

Customer support I

Transportation/Trucking/Railroad

### "Best email platform in the business!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 26, 2023

I love how the actual application looks like when logging in, since I will be monitoring email from time to time.

Pros

I love how the actual application looks like when logging in, since I will be monitoring email from time to time.

Cons

No least like on this app. In terms of security this app is the best if you want your emails to be secured

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SD

Sergey D.

IT Director

Individual & Family Services

### "Affordable and modern collaboration ecosystem "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 16, 2023

Pros

I have been looking at different options to run my private mail server with on premise setup so I could have a full control over data. Icewarp was a definite winner on my shortlist by the number of features offered at a decent cost. Even though in my use scenario conferences and chat are not used, this could be a great feature for others. Icewarp is not only about mail server, it offers a comprehensive collaboration ecosystem with video conferences, team chat, cloud storage and some other perks.I personally like Documents webservice and cloud sharing features offered by icewarp 9n top of mail.Recent Epos release delivered a bunch of enhancements which I personally like a lot, like attachments tracking, modern webmail and modern look.Happy user for 3 years already!

Cons

On premise implementation could be a little tricky, especially when it comes to MYSQL backend setup, but once it's done, everything just works!Anyway, customer service is great and they are ready to help

Switched from

[Zimbra Collaboration Suite](https://www.capterra.com/p/60349/Zimbra-Collaboration-Suite/)

Zimbra is less easy to setup and maintain, also resource requirements are much higher to run it

Reasons for choosing IceWarp

Price, features, support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FF

Francesco F.

Engineer

Information Technology and Services

### "The most manageable mail server"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 21, 2023

Pros

Easy to manage both for the mail part, imap smtp pop3, excellent remote account management features, excellent webmail, very complete

Cons

I haven't found anything that could be considered a defect

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DK

David K.

Laboratory Manager

Higher Education

### "It took a minute"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 8, 2023

Great

Pros

Was able to connect with tech support using the chat feature made sharing files easy and helped resolve my issue

Cons

I still wish there was a telephonic support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/159920/IceWarp/reviews/)

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