# Page 2 | Innkey PMS Software 2026: Features, Integrations, Pros & Cons | Capterra

> Page 2 - Capterra's in-depth exploration of Innkey PMS Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Innkey PMS Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/159946/Innkey-PMS

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Page 2 - Innkey PMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

Innkey PMS

## User reviews

MS

Mr. Singh S.

MD

Hospitality

### "Great Product "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 10, 2017

All of this with cloud based software which means I can access Innkey from any computer anywhere, or indeed the world It combines seamlessly with Staah and many more channel manager to integrate our online bookings with our phone bookings to give us a complete picture of our B&B business. This gives us a far better insight into decision making for the future.

Pros

Innkey promised to streamline our booking systems and give us the sort of stats and control a large very expensive accommodation booking program would deliver

Cons

Nothing yet

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

shashank s.

GM

Hospitality

### "Innkey automatically takes care of many processes and task needed to run our hotel smoothly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 10, 2017

Having looked at several Property Management systems, this fits perfectly with what we want to achieve. From the ease of use all the way through to obtaining the reports we need, this is ideal. We wouldn't be as successful without the Innkey system.

Pros

with its revenue and occupancy reports, we have all the information we need to understand how our business is performing right at our fingertips.

Cons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Darshen S.

Owner

Hospitality

### "Excellent software for running your automatic"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 6, 2017

Uptime is great ... meets all of our needs ... customer support is excellent ... time saver, especially with repeat customers ... love the ability to quickly send a confirmation to our guests. We helped sell your system to another local bed and breakfast!

Pros

I have been using this product for running my B&B for over years. Although I use a variety of booking services, InnkeyPMS is my master software for managing reservations, running financial reports and coordinating cleaning services for my properties. Can't live without it!

Cons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SR

Sukesh R.

Front office manager

Hospitality

### "satisfied "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 6, 2017

All staff members have been extremely helpful and responsive special thanks to Harshit, from our sales rep, highly recommends Innkey - it offers a lot of features for an affordable price.

Pros

We love how user friendly the software is and the customer service has been great, and all modules are excellent

Cons

Not yet

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

shohil m.

General Manager

Hospitality

### "Over all good functionality"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

July 6, 2017

Ease of use, no risk of double-bookings. We love the new Innkey Alert , Laundry menu, order taking app tooo!

Pros

We are a long time Innkey customer and it has been a central part of our business for many years. Inney helps us manage our room inventory across a number of OTAs without the risk of double-bookings, and the Innkey Booking Engine lets us take direct bookings from our own website.

Cons

Some time slow there is possibility that their server is slow

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Mr. Golu J.

CEO

Hospitality

### "Satisfied "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 23, 2017

The most? It's so hard to tell since all the features are so good. You can feel the philosophy and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and as convenient as we use further. Well, what we like the most about this system is that we can feel the presence of Innkey staff behind the system.

Pros

This software is really the best, only as any other software you do need to work with it, set it up as per your exact needs and use all the functions that are available and handed to you on a silver plate so to speak. As the system does not know what the best is, this part of the set up system is up to you to take care of. But its all there, and their customer service team will advise the best paths to take.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MV

Mr. Vikas A.

MD

Hospitality

### "excellent "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 22, 2017

Innkey solves our central sales office requirements tremendously well. Our internal processes efficiency with respect to managing multiple sales channels has improved using Innkey as well as guest and coordination. Innkey integrates an online hotel booking engine and automated channel so it's making very easy to manage room inventory with a cloud-based as well booking chart. innkey Maximize your revenues, with innkey’s automated channel manage and automatically pushed all unsold room to OTAs. I highly recommended innkey for hotel management

Pros

I highly recommended innkey for hotel management.

Cons

some time support delayed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NS

Nisha S.

MD

Hospitality

### "innkey solving our all issue regarding transaction and all our hotel transaction "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 22, 2017

I have been working in different hotels with different software and I think Innkey is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Innkey for these spheres of our business as well.

Pros

Easy to use and multi functionality

Cons

Not yet

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Sudhir B.

GM

Hospitality

### "Banquet module is amazing "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 21, 2017

Innkey is a very easy system to use. When I started, I was stress about learning everything because I was at the box-office and I have a lot of system to work with. But Innkey was not complicated

Pros

It is easy to use and everything is clear. I can do a reservation in less than 7 minutes if a client call me and already know exactly what he wants! That makes reservation so much better! Before I didn’t want to do package because I thought it was complicated, but not at all, now I love working with Innkey!

Cons

support delay mostly on weekend but over all they manage it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DT

David T.

Managing Director

Hospitality

### "It is the only hotel software which support entire operation across all departments."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 20, 2017

Pros

I am using Innkeypms since last 5 years, it is single solution for entire hotel operation right from reservation, front desk, point of sale, stores and inventory, housekeeping, maintainable and even integrated financial accounting. Very few software has all the modules on cloud, it is very important for a hotelier to have single software across departments which can talk to each other. Most important is support is excellent, relative and more importantly it is very effective. They also support OTA interface as well as online booking from hotel website.

Cons

support get delayed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VK

Vijay K.

General Manager

Hospitality

### "Excellent user interface and navigation to reservation process"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 20, 2017

Pros

Reservation is ultimate module of InnkeyPMS. The entire reservation process from room availability, rate inquiry, negotiation to generation of quote has been understood properly and implemented very well. I recommend you to view their video. all features are nice and excellent performance

Cons

some time support delay

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JB

Jayant B.

General Manager

Hospitality

### "I would Rightly Suggest InnkeyPMS to Anyone Looking for a Good PMS "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 20, 2017

Pros

We are 52 rooms hotel at Udaipur, InnkeyPMS, possess all the functions required for running a hotel like ours. It easily takes cares of commission free bookings from the website, bookings from my travel agents and I can view all of that from my dashboard. I would rightly suggest InnkeyPMS to anyone looking for a good PMS.

Cons

don't think so

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MN

Ms. N.

MD

Hospitality

### "satisfied, some time support delay"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

June 19, 2017

We are using InnkeyPMS for more than 2 years now. It has made things more simpler and eased the extra burden mainly for the front office staff and enabling them to attend guest more efficiently.

Pros

InnkeyPMS has the most user friendly interface I have ever worked with. All the information you need is accessible very easily. From important statistics to complex master setups all are just a few clicks away. This combined with extensive training and on-boarding process helps you get the best out of the software. You don’t fumble around using it instead it helps you achieve your potential.

Cons

The only issue is you can not operate software if internet connection is down.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Mr. S.

GM

Hospitality

### "satisfied "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 19, 2017

We were using some local software earlier, but after we move to InnkeyPMS, we are absolutely happy, I strongly recommend you.

Pros

One of the most important challenge we faced before was of not being able to keep track of all the customers that had visited us and thus weren’t able to entice them to visit us again. But with InnkeyPMS we overcame this and more. A full fledged CRM was just what we needed. Now we able to track our customers across our different hotels and market them with customized offers right from here. This has been a major boost for us in terms of our revenue and we can’t thank guys over at InnkeyPMS enough for that.

Cons

Sometimes it becomes slow especially in raining season, I think it is internet problem.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AD

Anil D.

Owner

Hospitality

### "Easy to use, good, positive "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 19, 2017

Go for innkeyPMS

Pros

A proper process with checks and balances is required to ensure smooth running of a large hotel as ours. InnkeyPMS with its detailed logs of all the important functions allow us to monitor and improve our operations. This along with user rights for almost all levels ensures that the right information is accessible to the right person and helps us avoid confusion and communication gaps.

Cons

We are in army area, so it is a big issue when internet is down, innkeypms does not work.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MP

Mr. Pulkit A.

MD

Hospitality

### "Innkeypms just not saves our staff's time but also make them more efficient "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 19, 2017

I would recommend InnkeyPMS for businesses of any size. It is a technology and service partner you need to have.

Pros

When we started our hotel business, we knew that we needed software that had a proven track record and excellent customer support. After careful research, we chose InnkeyPMS. Since then, we have tripled in size and the InnkeyPMS team has been there with us all the way.

Cons

No back date entry allowed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MT

Madhur T.

Owner

Hospitality

### "Good software i am managing my 2 hotel "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 19, 2017

You will not find software offering the same features, easy to use capability, stability, and reliability even for a much higher price. I have no doubt that you will be convinced about it after looking at their features list and interactive demo.

Pros

We have been using InnkeyPMS since last 4 years now and we can say that it entrenches to almost all of our complex packages. From rates and discounts to cancellation policies and extra services, we say it and InnkeyPMS has the package ready. This has allowed us to market our hotel better and at the same time remove much of the operational overheads involved in a tourist hotel like ours.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MJ

Manish J.

MD

Hospitality

### "Excellent product for manage multiple property with single software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 19, 2017

Great product, they seem to actually care about our almost all requirements, and I have come to have a personal relationship with the company. Try InnkeyPMS. I am sure you will like it!!!

Pros

InnkeyPMS with its intuitive user interface has enabled me to stay on top of the most important statistics about the hotel. Combine this with its brilliant mobile alert app I am informed on the go about the key statistics and stuff happening at the hotel. The only con I can think of is having a better documentation of the vast number of features present so that we can leverage the maximum out of it.

Cons

Some time support gets delayed, specially over a weekend, but it ok, they manage it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TD

Thilan D.

Asst. General Manager

Hospitality

### "InnkeyPMS solved our problems"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 26, 2017

Integrated solution, I found this is the only PMS who supports all the verticals, B&B and Full Service hotel. we have implemented this system at our hotel, having 55 rooms, restaurant and coffee shop. InnkeyPMS provides seamless interface among various department like Front Desk, F&B, Central Store and Housekeeping. Even it provides integrated financial accounting. They do support third party interface like quick book. InnkeyPMS provides all major channel manages like Siteminder, Rate Tiger, Staah, Axis Rooms etc. for 2 way OTA interface.

Pros

1\. Integrated solution features all the operational departments like, reservation, front desk, F&B, central store, housekeeping and finance 2. Seamless two way interface with OTAs/GDS, Innkeypms supports all major channel managers like Siteminder, Ratetiger, Staah, Axis Rooms etc. 3. Online booking support from hotel website with integrated payment gateways, without any commission and transaction fees. 4. Integrated Revenue Management tools, allows hotelier to see live rates of your competitors, which helps to decide at which rate you should sale your next room on OTAs

Cons

It is 100% on CLOUD, so if you do not have internet connection, you can not operate software, although they generate proforma invoices for all guests staying in rooms at night ans email to hotel email address, so in case of internet is down in the morning you have status of every rooms upto previous night.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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