# Innkey PMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Innkey PMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/159946/Innkey-PMS/alternatives --- # Innkey PMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Innkey PMS ## What is Innkey PMS? InnKey PMS is a next-generation, cloud-based property management system designed to automate hotel operations with a powerful yet easy-to-use enterprise platform. It centralizes controls, streamlines reporting, and ensures every property operates at maximum efficiency. From Reservations, Front Desk, POS, Material Management, Housekeeping, and Maintenance to FAS — InnKey PMS unifies your entire hotel workflow on a single intelligent system. With seamless 2-way integration across OTAs, IDS, and GDS, it expands your market reach, keeps your inventory in sync, and maximizes revenue effortlessly. InnKey PMS — smarter operations, stronger control, and a system built for the future of hospitality. ## What is Innkey PMS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Overall rating Based on 44 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $3 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Innkey PMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.innkeypms.net/&name=Innkey PMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Innkey PMS 4.8 (44) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $3 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (44) Ease Of Use 4.6 (1,524) Value For Money 4.7 (44) Value For Money 4.6 (1,456) Customer Service 4.5 (44) Customer Service 4.7 (1,497) ## Innkey PMS alternatives [4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) Starting price $23.86 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (22)](https://www.capterra.com/p/129398/Innkeeper-s-Advantage/reviews/) Starting price $67.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (301)](https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Billing & Invoicing Create, manage, and send invoices or bills to customers Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Innkey PMS 47 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Manage catering operations/processes Manage various distribution channels, build relations with channel partners, and track their performance Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Manage and support multiple languages More than one location Book meetings and appointments through a website or digital platform Accept and process customer payments for products or services using hardware and software Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services One location Send messages via SMS Manage operations/processes associated with spas and other hotel activities Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.8 (44) 4.8 Based on 44 reviews ## Pricing Value for money 4.7 (44) Basic $3.00 Per Feature,Per Month Value for money 4.7 (44) 4.7 Based on 44 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ Tally](https://www.capterra.com/p/10032029/Tally/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ Channel Manager](https://www.capterra.com/p/130322/Channel-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (44) 4.5 Based on 44 reviews ## User reviews Overall rating 4.8 Based on 44 reviews Filter by rating 5(40) 4(3) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent GP Gita P. Owner Hospitality ### "Old software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 December 29, 2017 if you like old software then go ahead, if not I would choose something more updated. Pros I liked how easy this was to use and how quickly my employees were able to use it as well. My biggest concern when choosing a PMS system is customer care and this PMS has a good one! Cons It is very outdated in my opinion. It doesnt let you connect with Channel Managers and to me that was important because majority of my reservations came from 3rd party channel managers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KE Keshav Manager Hospitality ### "Thus far I am very happy with Innkey." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 3, 2017 Good overall solution for managing rooms and reservations. Has made the whole process simple and easy to follow for front desk staff. Pros Easy to read and understand once you go through the training. Customer’s services have been a great help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mr R. Manager Hospitality ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2017 Great customer support on a daily basis. The support from India is the best I've seen. I really didn't have a frame of reference for this but Innkey does just what I need. Pros What they don't have- they try to accommodate or they attempt to work on building something that will work. Are they more expensive than other companies? Yes! The support is worth is. The product is worth it. The no contract is worth it! It's worth trying for sure! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Balveer S. General manager Hospitality ### "Being hotelier i will undoubtedly recommend this software..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 28, 2017 the staffs are willing to help and solve the problems instantly Pros I found Innkey 3 years ago, the very first thing I noticed was the prompt and polite support response which is always the same. The software is extremely easy and generates great reports having a huge impact on my business. I couldn't be happier and look forward to keep growing and collaborating together. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Satyaketu P. MD Hospitality ### "The ease of booking for future guests and the various reports and improvements they have and continue to provide" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 28, 2017 We would highly recommend this company for not only their software program but their tech support also!! Pros We have used your product from the beginning of our Hotel existence and highly satisfied! The software is easy to use for the innkeeper and future guests Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Nilesh R. MD Hospitality ### "The features and functionality is very applicable in my business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2017 The grid is versatile and makes it easy to access individual reservations. They also have GREAT customer serviced and are always available to help Pros It was a very easy transition to switch to Innkey. The training was done, in a very professional way. The team support was there from the beginning and NO waiting time if you needed assistance even after hours and on weekends and they provide documentation for issue and assistant that how will you do your own. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jitendra S. Manager Hospitality ### "Thank you Innkey for assisting us in organizing our property. Well done." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 27, 2017 To be fair they have the fastest and most responsive customer care centre I have ever seen. No waiting lists or waiting tickets. Support direct and with one click. Pros We recently switched to Innkey and it was absolutely worth it. They are quite new on the market and the great thing about that is that the Innkey team constantly working on improvements, currently is working on more reporting features which we are very excited about. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NA Navneet A. Manager Hospitality ### "We recommend Innkey to any other users or companies looking for data quality and a system which informs your decision making." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2017 Makes accounting simple, including reconciling both card and cash transactions which had previously a nightmare. And has been simple in collecting guest information and using that for repeat guests. The reports are simple and uncomplicated, and the service has been fantastic throughout. We have been showing it off to all those in the industry. The team at Innkey are constantly reviewing the software and listening to user’s feedback to improve the software. I can only see Innkey becoming a better and better product with time, to improve its usability and features. Thanks, Innkey Team Pros We recently took over a motel, and along with it was a mess of a reservation system. We looked around at a range of options and settled with Innkey cloud based and ease in the entire reservation process. We have got that and a whole lot more, It is incredibly user friendly, especially for us with a touch screen system. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mohammad A. Manager Hospitality ### "I don't have a huge background in hospitality so changing to Innkey was like a breath of fresh air." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 27, 2017 The level of support we've received from Innkey has been outstanding. We're a bit different from the normal clientele, being a social service provider moving into temporary accommodation management to support our clients and community. customer support were was friendly, polite and very helpful - providing us with training and set up to meet our business needs. Pros Reporting features, customer support and user friendly! The product works well and delivers on what's expected. Its reporting features are impressive, allowing us to make smarter decisions around property acquisition and tenancy trends. The integration with tally ERP 9.0 and QuickBooks accounting software streamlines the billing process. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Khaki S. Booking Manager Hospitality ### "We wouldn't be as successful without the Innkey system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2017 Having looked at several Property Management systems, this fits perfectly with what we want to achieve. From ease of use all the way through to obtaining the reports we need, this is ideal Pros Innkey automatically takes care of many processes and task needed to run our hotel smoothly, we have all the information we need to understand how our business is performing right at our fingertips. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Surabh J. MD Hospitality ### "I strongly recommend this PMS." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2017 A proper process with checks and balances is required to ensure smooth running of a large hotel as ours.This along with user rights for almost all levels ensures that the right information is accessible to the right person and helps us avoid confusion and communication gaps. Pros InnkeyPMS with its detailed logs of all the important functions allow us to monitor and improve our operations. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Ms A. Manager Hospitality ### "As a property owner in several holiday areas we could only wish that all our managers used Innkey. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 26, 2017 Pros I am impressed by the features they continue to add. I have been with InnkeyPMS for 4 years and I'm still amazed at their service and support! I was new to this industry when I started and they were more than helpful and continue to be. Their technical support is amazing to respond instantly and always willing to help and figure something out for you. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HK Harish K. Manager Hospitality ### "The software is straightforward, comprehensive, and simple to learn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2017 Rates can be swiftly altered as needed, allowing flexibility between platforms with a simple 'click'. As a multi-property operation, the ease with which we can switch between properties in seconds allows much more efficient daily operations---from our ownership and accounting departments to reception staff. Pros Support team! Flexibility and Customization or Property configuration Rate Wizard Report Wizard Simplicity of use Comprehensive Reports Multi-property seamless-ness and frequently updated Cons If you don't have internet connection you can not operate the software as it is cloud based software so you must haave internet connection Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mr. Ashish P. MD Hospitality ### "- You can manage multiple properties with single window" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 26, 2017 Accounting software integrated smoothly as well as channel management functionality. Pros For Different Hotels, Restaurants, Bars we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team. Our centralised reservations department can check availability across all hotels and book rooms instantly. Cons Support delayed mostly on weekend Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mr Dilip N. Manager Hospitality ### "Innkey is the right partner for us hoteliers in a fast changing hospitality industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 26, 2017 able to easily manage his or her department's duties via mobile devices, so the main focus of the hotel team can be guest experience. Innkey also helps you with revenues and ADR, Pros Innkey is a knowledgeable partner with years of experience in the hotel business. Support from passionate professionals with the right expertise and knowledge of the industry. Innkey will boost your total revenue and ADR. Cons Some time slow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Dhiraj T. Reservation Manager Hospitality ### "Very happy with the system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2017 Well, what we like the most about this system is that we can feel the presence of Innkey staff behind the system. Pros It's so hard to tell since all the features are so good. You can feel the philosophy and every feature really "make sense". it’s giving you the perfect opportunity to set the best rate strategy at all times Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Niranjan M. Operational Manager Hospitality ### "You can manage multiple properties with single screen. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 24, 2017 Our centralised reservations department can check availability across all hotels and book rooms instantly. It gives a great first impression which we all know to be a crucial touch point at any hotel. Pros For Different Hotels we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team Cons Back date entry not allowed, sometime slow, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Akhilesh J. General Manager Hospitality ### "it offers a lot of features for an affordable price." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 24, 2017 Don't decide to use another PMS before you at least talk to them Pros It’s easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist you. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mr. Shirin B. Front office manager Hospitality ### "Great products, i am enjoying with this software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2017 The simplicity and intuitive handling of daily tasks of your business creates a great work flow. I love the rates section and automatic price changes which can be adjusted to seasonal or promotional needs. Pros Stable, easy to use on a daily basic, deliver all data you need. And you can start up like it’s an electronic paper you use, and expand with a lot of function.What I like the most is the customer support from Innkey pms, the live chat support is really a great help for many times. Cons you can not changes after the guest check out that means back date entry not allowed i have asked them about these cons, and they have revert like it is for security purpose and one of their support executive has explained me in detailed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB AK B. Marketing Manager Hospitality ### "Do not make your next PMS purchasing decision without first calling the Innkey Team and exploring their capabilities." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2017 They continue to upgrade the software and listen to their clients so any questions regarding what you might think is missing, ask them, and you may see it added to the next upgrade. Pros We are very pleased with innkey and impressed with the way they are Developing the system keep up the place and you will go far. what really makes me come back Innkey time and time again is the customer service form the team. Excellent, very friendly and super efficient, well done guys, keep up the good work guys! Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mr. Parminder S. General Manager Hospitality ### "innkeypms is a great product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2017 Keep it up, innkeypms team, thank you very much for application which very use full for our hotel operation Pros it is very easy to use, the best part of innkeypms user interface is all related information are right there, moment you think about some additional information it is always available. I must appreciate the hard work they puts in to design every screen. Cons Some time slow as it is cloud based so you need the internet connection if your internet connection is slow you can not use software properly, you can use but it is very slow due to internet connection Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mr. Sunil J. Director Hospitality ### "We've tried a few different property software before Innkey, but Innkey is our favourite. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2017 What I really like about this software am that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also its staffs are friendly. Pros Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Innkey booking engine. Cons When there're some problems, the staffs are willing to help and solve the problems instantly. They also keep on improving the software to serve customers needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Afzan R. General Manager Hospitality ### "Innkey is not only easy to use but the customer service is amazing! I have never waited more than a few hours for assistance with any issue. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2017 Innkey is my brain. I get reservations from multiple sources, so well designed with improvements coming regularly. I love having so much control over which features to use. The help desk is outstanding. I wouldn't have lasted this long in this business without it. Pros Integration with Staah and siteminder, allows auto-population from OTAs - we don't have to worry about constantly adjusting availability anymore. Very user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rohit S. Owner Hospitality ### "InnkeyPMS is a perfect solution for our hotel." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 23, 2017 We have been very happy since implementing InnkeyPMS over 2 years ago. The training was very good, they are always helpful if we have questions, and I am impressed by the features they continue to add. I am happy to highly recommend both the product and the company. Pros We can effectively manage our online bookings with their seamless integration with almost every OTA we can think of. No more hassles about rate and room inventory updates as well as overbooking. Our workload is reduced significantly as a result and we can cater to our guests better. The best part of interface is, they provide interface log, which gives clear understanding of every communication between PMS and online channels on rate and inventory updates. Cons Everything is ok, except They should provide some keyboard shortcuts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Chaudhry M. General Manager Hospitality ### "IF YOU ARE REALLY LOOKING FOR GOOD SYSTEM FOR YOUR PROPERTY THIS IS THE ONE. ALL IN ONE SYSTEM. KEEP IT UP." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2017 Easy and user friendly. No words could express how much I love the system Pros First I was not sure if this is what I was looking for but honestly after joining hands with InnkeyPMS all my problems have been solved. - Good Facility - Great Customer Support - They always listen to your needs - Live customer support platform ( ooh i am in love with it) - They are so friendly and Great people to work with Cons Nothing.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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