# Mobiniti Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mobiniti the right SMS Marketing solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159958/Mobiniti/reviews --- Mobiniti 4.6 (63) [View alternatives](https://www.capterra.com/p/159958/Mobiniti/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mobiniti Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews CJ Clint J IS AdministratorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “We are now able to stay connected with clients that are often more difficult to reach through traditional methods.“ April 20, 2020 KB Kim B OwnerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “The coupon landing page had glitches and some content may not get past certain carriers and one of my campaigns did not deliver well.“ November 10, 2020 RG Ryan G PresidentMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The platform is robust and rich with features that I don't even use all of.“ November 10, 2020 CF Chrissy F OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “Limit customer service hours are a challenge in our retail business.“ September 6, 2020 HH Hailey H Assimilation DirectorReligious Institutions, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer service team goes above and beyond to help get you the most use out of the program.“ May 18, 2020 SW Sparkle W Activities & Enrichment ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “As such, I have to play around with text boxes to figure out where I went wrong.“ May 31, 2020 SW Sparkle W Activities & Enrichment ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “Great connection tool for easy updates.“ May 31, 2020 AK Ashley K Marketing & Events ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “I don't like that it limits the amount of characters to use.“ November 13, 2020 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristi C. Assistant Director of Marketing and Communications Entertainment Used the software for: Less than 6 months ### "Mobile Marketing Made Simple" October 12, 2018 5.0 I am very pleased with Mobiniti. The support, functionality, and cost exceeded my expectations. Pros Mobiniti provides functionality that we had not been able to gather before from other mobile marketing software. The features, contests, response inbox, etc. allowed us to increase our mobile marketing capabilities, as well as use for an employee contact system at the same time. Cons At first, the interface itself was difficult to use, simply because there were so many function options. I found it difficult to find the function I was looking for. However, Mobiniti has a great support team that usually solved this problem quickly, training me to find what I was looking for. Review Source MH Mycah H. Digital Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Hats off to Mobiniti!" February 19, 2020 5.0 Pros We have had a relationship that has definitely had it's growing pains, but Mobiniti adapted and met us where we needed them most. Our company has some tricky technical requirements and Mobiniti was the only company that was willing to give us a try. These people are rockstars. We recently had an issue with the coupon feature (FYI this is not the norm for them) and after giving them a call, the team quickly troubleshot the platform and had everything running smoothly in no time. \[SENSITIVE CONTENT HIDDEN\] at Mobiniti is the best and is dedicated to helping out his customers. 5-stars for Mobiniti's guest services via \[SENSITIVE CONTENT HIDDEN\]. Cons At the start of our relationship we had some miscommunications, but nothing that couldn't be resolved. Overall, Mobiniti is a great company that is dedicated to their customers. Alternatives considered [Avochato](https://www.capterra.com/p/161117/Avochato/) Reason for choosing Mobiniti The guaranteed customer support and the willingness to adapt to our high-tech needs. Review Source LC Libby C. Director, Donor Services Non-Profit Organization Management Used the software for: 6-12 months ### "Tried fitting a square peg in a round hole" November 10, 2020 3.0 Missed deadlines/opportunities due to difficulties with loading lists caused us to abandon this product with money left to spend. It does not work in our environment. Spanish language created a challenge because of the back end messaging and we would bounce between short codes and TFNs trying to resolve the issue. While our account rep was helpful and responsive at some times, we ultimately could not get to a place where the platform was working without massive time commitment for simple donor engagement. Pros The pricing for using the platform is really reasonable. Cons Onboarding was minimal so it was mostly trial and error. Unfortunately, the product just wouldn't do what we wanted it to from a fundraising/engagement perspective. Never once was able to load a list for a blast without assistance. Also Reason for choosing Mobiniti Seemed to have the functionality that we were looking for and the pricing was great. Review Source HH Hailey H. Assimilation Director Religious Institutions Used the software for: Less than 6 months ### "Excellent resource" May 18, 2020 5.0 Easy and effective way to connect with people without having to ask for any of their information. The customer service team goes above and beyond to help get you the most use out of the program. Pros The use of a short code number for texting in. Also, the "drip" text features. Affordability based on use. Outstanding customer service. Cons Doesn't directly integrate with Planning Center Online. Must have a unique opt-in code word to use the short code. Being able to use a generic code such as "give" or "guest" would add so much to this platform. Reason for choosing Mobiniti Ease of use; flexible pricing; outstanding customer service Switched from [Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) Text In Church has no option to opt-in via the use of a short code and the pricing plans were not as flexible. Review Source CJ Clint J. IS Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Feature packed, Affordable, and Great Support" April 20, 2020 5.0 We are now able to stay connected with clients that are often more difficult to reach through traditional methods. Pros The product is easy to use and automation of campaigns have allowed us to stay better connected with our consumers. Cons The dashboard isn't as fast to respond and often seem to be waiting after clicking. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[SlickText](https://www.capterra.com/p/155430/SlickText-com/) Reason for choosing Mobiniti More features (that we needed) and better cost. Review Source LG Lenny G. Chief Executive Officer Broadcast Media Used the software for: 2+ years ### "Fantastic Team and Great Product A++ !!!" January 15, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] were always there when I needed help or assistance. They were committed to helping me learn how to utilize the software to best fit the marketing needs of my business. Pros Ease of use and functionality. I really liked the fact that they were constantly updating features to make my life easier. Cons Since I Liked Everything about the Product and service the only thing I can say that I honestly disliked were the Purple Pretzels that came in the gift basket they mailed me for the Holidays. Reason for choosing Mobiniti I shopped around with other companies prior to signing on with them and like the features and value. This helped me increase revenue and lower my labor costs. Review Source SW Sparkle W. Activities & Enrichment Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy Updates Tool" May 31, 2020 4.0 Great connection tool for easy updates. Pros I love being able to send real time events/updates to my teams and students at multiple sites--immediately to their eyes and fingertips (to access links), all at the same time! The 'schedule' feature allows me to schedule events now that need to go out later...yaass! & The Mobiniti support teams patiently answer questions, quickly and efficiently--and as often as I ask them (very frequently!) I also really appreciate how they've helped me troubleshoot and bring solution to all the challenges I experienced. Super Dope!! Cons I didn't prefer that I was unable to edit my events once Mobiniti has reviewed them. Upon request, however, they gave me permissions to edit my campaigns at will. Once I save a campaign, if I've done something incorrectly, the system tells me something is off. It fails, however, to highlight the text box, etc in error. As such, I have to play around with text boxes to figure out where I went wrong. I wish Drip Messages had a character count as does the message update text box I wish, on the the initial sign up prompt, contacts had to insert their names as well whatever other one piece of info we choose them to insert (ex: Name, Email Address) I've run into several system kinks. Bright side? Mobiniti's customer service is on point! A troubleshooting help in my time of need! Reason for choosing Mobiniti My friend's church uses Easy Texting. My church uses Mobiniti, so I went with my church's text update option, since I'd already gotten to interact with it via my church's text updates. Review Source AH Amanda H. CEO/Founder E-Learning Used the software for: Less than 6 months ### "Exceptional Customer Service" June 9, 2020 5.0 The initial overall experience I've received so far has been outstanding...beyond pleased. I feel confident that I am working with someone that will assist me when I am feeling overwhelmed or have maybe forgotten a step or two. I'm looking forward to working with this company for my business needs. Pros I am brand new so I haven't begun messing with all of it yet, however, what \[SENSITIVE CONTENT HIDDEN\] has shown me so far, seemed to be pretty simple. I just have to get into it and get myself all the way comfortable with navigating through the system. I think it's going to be fun doing the things that I've learned so far. Plus, my business is brand new so I am in no rush, which also means, I won't get frustrated so easily cause I can take my time. Cons I don't have any complaints as of yet, and hopefully, I won't, but I promise to provide feedback if I do. Reason for choosing Mobiniti \[SENSITIVE CONTENT HIDDEN\]. If it weren't for him, I'm not sure if I would've signed up. The reason for that is because I like his high energy and though his passions may not be the same as mine, he treated me as they were. He is very professional and KNOWLEDGEABLE...that makes all the difference. I've been working in customer service for 27 years and I have always made sure I went out my way to help people. Well, today, I am appreciative that I have received it back. \[SENSITIVE CONTENT HIDDEN\], I hope you see this...thank you so very much. Peace and Blessings Review Source LW Lyle W. Marketing Communications Manager Construction Used the software for: Less than 6 months ### "New Platform - Performs As We Need" June 17, 2019 5.0 We are using Mobiniti to add another layer of communication with our customers as well as using the platform to market to potential new customers through various types of mediums such as print, venue signage, and promotional video. Pros The best part about Mobiniti is the amount of features. We vetted many SMS platforms all only offering a portion of the functionality that Mobiniti does. The tracking is great, the ability to manage customer accounts, set up rewards and coupons works perfectly. Cons The only bumps we have run into was the ability to use any keywords (as shortcodes are shared) and the strategy behind using a shortcode vs. long code and choosing which is best for the particular application. I would say neither is the fault of Mobiniti. Reason for choosing Mobiniti Functionality and features offered. Plus, the company is somewhat local to our HQ. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great service, Great Price!" November 27, 2020 4.0 Good service, great price. Support is very available and helpful. Pros The price is phenomenal. I have tried other services and Mobiniti's pricing is the difference between profitability and not being profitable. Cons It has a bit of a learning curve, but worth the effort to learn, Review Source TN Trisha N. Webmaster Retail Used the software for: 2+ years ### "Great way to reach your customers!" November 17, 2020 5.0 We have had success with our mobile campaigns in getting customers into our store. Pros We love how easy it is to reach out to our customers and read their responses! The ability to add a coupon/promotion to the text is very handy. Cons We would love to see the ability to utilize emojis in our text. Review Source SK Shelly K. Marketing Director Retail Used the software for: 1-2 years ### "Mobiniti Texting Review" March 30, 2017 5.0 Great customer service and value. My rep is professional and friendly. The service is easy to use. The valuie is great. Pros Easy to use Value Great customer service Cons Start up is a bit difficult but they walk you through it and do a great job. Review Source Response from Mobiniti March 30, 2017 Thank you for the kind words, Shelly. We appreciate your business! MM Madison M. Development & Communications VISTA Non-Profit Organization Management Used the software for: Less than 6 months ### "Loving Mobiniti so far!" January 8, 2020 4.0 I liked that it worked financially for my organization, the customer service rep I worked with was so kind and was always a phone call away, and it truly is the best option out of all the software out there for the Boys & Girls Clubs Pros I really like the customer service and availability of the representative I spoke with. I also appreciate that it's a no-contract agreement Cons That opt-in texts that come in to us also cost money, that was never communicated (we thought we were only going to be charged for sms messages going out to people, not coming in) Review Source SM Sonia M. Onwer Retail Used the software for: Less than 6 months ### "Ground Breaking!!!" December 8, 2019 5.0 My experience thus far has been amazing . Pros I am so excited about this software. My business relies heavily on social media and a mailing list both of which are becoming harder and harder to reach my audience. Mobiniti offers a product that is affordable, easy to use and the results are incredible! Cons It took me some time to figure out how to use the interface. So expect to sit with it and test a lot. It is a very robust software with many features. Reason for choosing Mobiniti Pricing, and ease of use as well as support from my mentors and other similar business owners. Review Source KB Kim B. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great Value & Support is Outstanding" November 10, 2020 4.0 Overall, the software does a good job. There are some glitches but some are out of their control. The support I've received from \[SENSITIVE CONTENT HIDDEN\] has been excellent. Pros The ability to create a coupon landing page Cons The coupon landing page had glitches and some content may not get past certain carriers and one of my campaigns did not deliver well. I feel there should be the ability to flag keywords or products that can create delivery issues in the set up process. Review Source JS Jade S. Marketing Director Entertainment Used the software for: 6-12 months ### "Seamless product to use! " August 22, 2017 5.0 Pros Very intuitive and flexible platform. We are able to run a variety of campaigns and tailor them to exactly what we want. Easy to use and good pricing options. Cons Automatic reply is a mandatory feature that you aren't able to disable - which ends up using credits. Review Source SC Shelby C. Social Media and Advertising Coordinator Staffing and Recruiting Used the software for: Less than 6 months ### "Mobiniti is great. I'm glad we didn't abandon text marketing before trying it!" August 18, 2017 5.0 Ease and speed of use. Pros I love the customer support - so responsive. I love the unlimited groups and unlimited # of messages you can send in one blast. I also love that Mobiniti's developers format my phone list for me, rather than me doing it. Cons My least favorite part is that there's no way to organize groups into folders. When you have a ton of groups, it would be helpful for search purposes. Review Source JH Jennifer H. Office Manager Religious Institutions Used the software for: Less than 6 months ### "Great Product!" January 2, 2020 5.0 So far it has been great and I always get a response immediately. Pros I like that this easy to use to get the word out for important things to our church and preschool. Cons I don't really have any cons about it as it easy to use! Review Source GW Gail W. CEO Retail Used the software for: Less than 6 months ### "LOVE IT!" February 17, 2020 5.0 Pros EASE! And value! Love that my customers can easily get coupons now Cons nothing - it is great just as it is and I am satisfied Review Source bK burt K. owner Used the software for: Less than 6 months ### "We found Mobinity especially great in terms of SMS marketing results, ease of use and service" May 2, 2017 5.0 Pros We found Mobinity especially great in terms of SMS marketing results, ease of use and service - Customer support representative was superb in answering all questions plus giving good tips Review Source AC Angela C. Marketing mgr. Retail Used the software for: Less than 6 months ### "Mostly have had smooth experience" October 10, 2018 4.0 I do appreciate the quick and reliable customer service when I can't figure out how to do something or utlilize a feature. While I wish it were better laid-out, I have had my questions answered. Pros I like the coupon and template features. Being able to do giveaways is also a good feature that sold me. Cons I don't like the scheduling calendar. I think it should be in a more prominent location. Trying to adjust the time seems a little difficult, having to move the cursor to just the right spot. Review Source BM Brian M. Marketing Manager Automotive Used the software for: 2+ years ### "Great product and easy company to work with " March 14, 2019 5.0 Mobiniti is a great asset in our marketing mix. We use text messaging as another avenue to stay in touch with our customers, and Mobiniti allows us to do this cost-effectively and with a number of time-saving, user-friendly options. I have used other texting services, and the Mobiniti platform is more robust and offers a tremendous value compared to those. Pros Mobiniti is easy to use, but when I have a question or need some type of assistance, I really appreciate that help is just a phone call away. Our account executive rep, is always quick to help when needed. Plus the customer support team is quick to respond when I have a special project that requires their assistance for implementation. Cons Their filters occasionally catch manufacturer names, but they are always quick to resolve the issue. Review Source CD Cameron D. Agency Administrative Coordinator Insurance Used the software for: 1-2 years ### "Easy to use, excellent customer service & support. " November 19, 2020 4.0 Pros The interface is well organized and easy to use. Support is available via live chat and within business hours issues are resolved promptly and thoroughly. Cons A more robust knowledge base and even a training site full of tutorials and in-depth instructions on how to use the software would be very helpful. Review Source AB Austin B. Manager of Client Engagement Insurance Used the software for: 1-2 years ### "Success" January 22, 2020 5.0 It has been a Godsend for us. We are gaining relevance in an industry that is severely lacking companies that offer services like this. Pros The ease at which we can reach our new clients. It makes engaging B to B or Knee to Knee exponentially more effective. Cons It is difficult to audit who is in our database. I would like to be able to mass delete contacts exactly like we can upload them. Reason for choosing Mobiniti Customer service. I was able to speak with a human while shopping, not an automated call center. That made a huge difference for us, and me as the administrator. Review Source RG Ryan G. President Marketing and Advertising Used the software for: 1-2 years ### "All Around Great Product and Customer Support" November 10, 2020 5.0 Customer service is. excellent. Team members are always responsive and genuinely interested in helping solve your issue Pros The platform is robust and rich with features that I don't even use all of. Cons No specific cons per se. I am not using 100% of the features and with the ones I am using there are no shortcomings or issues as far as I can tell. Switched from [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Cost and features Review Source Similar Products Featured