Springer-Miller Systems

SMS|Host


4.5 / 5
5 reviews

Who Uses This Software?

Luxury Hotels and Resorts Mountain and Ski Resorts Condo Timeshare Hotel Golf Resort Beach Resort Wellness Resorts & Retreats


Average Ratings

5 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Springer-Miller Systems
  • www.springermiller.com/sms-host-resort-property-management/
  • United States

About SMS|Host

The first comprehensive hospitality management system of its kind, SMS|Host personalizes every function based on the individual. With over 20 seamlessly integrated, guest-centric modules at their fingertips, your staff will have all the tools they need to anticipate needs and exceed expectations. At the core of this efficient system, the Booking Center dramatically reduces reservation call times while streamlining booking, check-in, and check out.


SMS|Host Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

SMS|Host Reviews Recently Reviewed!


SMS|Host great stand-alone PMS, Not great if you want to integrate with any other system

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SMS is easy to access, tons of user codes so no user restrictions. Thousands of reports, if you have the time to sift through and determine which will help your property best. Customer service is ok. Day-to-day this system is pretty solid. Love that there is a Resort Scheduler in our version, which allows us to add tickets to activities on site right onto a reservation, but guests who book online cannot access this feature, only booking agents, which is frustrating. SMS does notify you when a guest has been there before, which is nice- unless they have more than one Guest Tile (contact info), then they may appear to be a new guest. Also appreciate that you can set preferences for a guest, though our property does not use this regularly, I use it personally to remember what room and view and amenities a guest likes. easy to learn easy to access all info and make updates from the property side. Putting rooms out of order and managing clean rooms is flawless as any PMS should be. Operation speed is always fast and efficient.

Cons: The biggest issues are consistency, some function capability and the Extremely poor integration with Anything. Perhaps every system has it's issues, but this one seems excessive in regards to integration. It does Not integrate with Most outside systems. Online booking engine- flow issues resulting in guests arriving with no reservation because it has not yet come through to the PMS and overbookings! Groups PMS for meeting space- flow issues resulting in double work for sales associates managing inventory in 2 systems until they catch up. Retail system- the one we currently have does not integrate At All- so no room charges from retail!? Confirmation letters which are supposed to be user generated often times do not send at all, SMS says they are set up properly and should send, but they don't. Sometimes annual package reports take several hours to run and the system may get interrupted in the process so you have to start all over. We work under a corporate umbrella, so often times the systems we use are mandated. Frustrating that this PMS does not play well with others, seemingly ever. Even when the two systems do communicate- package rates from online sometimes get all lumped into one rate code, instead of broken out in the respective package components, so we are left deciphering the rate, the amenities the guests gets and the proper department allocations from accounting. Don't get me started on the resort fee addition failure. That is a mess system to system.

Overall: Good to Poor overall. It is 'good' day-to-day, as mentioned, until there are flow issue from other systems including the online booking engine. Sometimes (approximately 2-3x a year), we see a major 'flow issue' where the two systems do not communicate at all and we are left scrambling to find the reservations made online and manually enter, or update or cancel as the guest is managing their reservation online in real time. Sometimes we are simply told 'that is not an option' when asking for added capabilities. SMS does have a dedicated team to assist when we see flow issues, which is phenomenal, just wish it wasn't such a prevalent need.

A Strong and Reliable Product

Mar 01, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's reliability and ease of use.

Cons: It is written in FoxPro, but it is about to change to SQL.

Overall: I have been a user of this software for 16 years and have watched it evolve over the years to a wonderful and robust product. I have used multiple PMS systems and I always compare them to this product. They keep me looking forward to what they will come out with next in their product development, with also selecting Product Advisory Counsels made up of users of the product that help determine the path for their different modules within the PMS. As for customer support; I have found with years of dealing with different products customer support, SMS' customer support has been one of their strong points for me and they strive to make it better for their customers.

Recommendations to other buyers: This is the only PMS that has a user's group conference that is run and hosted by the users for 26 years, with 4 days of training sessions, demos, one on one sessions and vendors. If you are going to be using this product, I highly recommend attending the Host Users Group Conference.

A user of 20+ years and can't imagine using another system!

Mar 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatility of configuration. Creativity to use fields that may have another intended purpose that we may not use, but we can use to fit our needs.

Cons: Ending the day.. However, that is because our IT department manages some back end processes that make it difficult.

Overall: Being a fairly unique privately owned resort has it's challenges. Finding a piece of technology that we can mold to the various needs and demands is essential. This year we expanded our waterfront to include a 60 slip marina. We configured the system to now be a multi-property system to allow SMS Host to manage reservations at our marina. I cannot think of another system that would allow the versatility to make this project happen!

Recommendations to other buyers: If you have the time and are seriously considering making the switch, attending the Host User Conference will provide a great overall view of the product and the user base.

Good, not great

Nov 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Once a user deals with the non-Windows based architecture it does flow but some basic functions seem much less intuitive for new user or occasional user than they should be.

Cons: Rigidity. Non-windows based. Maybe its a lack of training but newer systems seem much easier to use intuitively than this one.

Overall: As a sales manager I use this for availability, group blocking etc. Much of the system I don't know or understand but seems difficult to learn more or explore unassisted

Daily product user for 2+ hotels/resort

Mar 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Interface Capabilities, Customer Service Levels

Overall: From the beginning of working with SMS Host, we have continuously evolved within the platforms. Through constant upgrades, service levels and open communication, my hotels have never felt out of date or ignored. Along with the great product and customer service, we find that interfacing with our CRS and Group products, we are always ahead of the game.