--- title: "SMS|Host Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMS|Host Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/159986/SMS-Host/" page_type: "product" language: "en" --- # SMS|Host Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SMS|Host ## What is SMS|Host? The first comprehensive hospitality management system of its kind, SMS|Host personalizes every function based on the individual. With over 20 seamlessly integrated, guest-centric modules at their fingertips, your staff will have all the tools they need to anticipate needs and exceed expectations. At the core of this efficient system, the Booking Center dramatically reduces reservation call times while streamlining booking, check-in, and check out. ## What is SMS|Host used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$50000 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMS|Host?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.springermiller.com/en/solutions/spa-management.html&name=SMS|Host) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMS|Host 4.0 (7) VS. [4.8 (1,598)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price CA$50000 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (7) Ease Of Use 4.6 (1,598) Value For Money 3.7 (6) Value For Money 4.6 (1,524) Customer Service 3.8 (6) Customer Service 4.7 (1,566) ## SMS|Host alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [Hotelizer](https://www.capterra.com/p/251146/Hotelizer-PMS/) [4.9 (91)](https://www.capterra.com/p/251146/Hotelizer-PMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251146/Hotelizer-PMS/) [View all alternatives](https://www.capterra.com/p/159986/SMS-Host/alternatives/) ## FAQs about SMS|Host Overview ### What company size and specific industries is SMS|Host built for? SMS|Host is designed for hospitality businesses of all sizes that operate luxury hotels and resorts, including mountain and ski resorts, condo timeshares, hotel golf resorts, beach resorts, and wellness resorts and retreats. Features and Usability ### What are the key features of SMS|Host? SMS|Host offers payment processing, CRM, and reservations management for hospitality operations. It also includes online booking, rate management, front desk management, housekeeping management, and maintenance management. Additional features cover GDS/OTA integration, multi-property support, point of sale (POS), loyalty programs, and spa or activity management. Getting Started and Support ### What training and onboarding options does SMS|Host offer? SMS|Host provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face guidance, live online sessions allow remote instruction, webinars cover shared training topics, and documentation offers written reference material for ongoing review. Getting Started and Support ### What customer support options does SMS|Host offer? SMS|Host provides 24/7 Live Rep support. Support is available at all hours for users who need direct assistance, but no reviewer feedback is available here to describe response speed, helpfulness, or common support issues. ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra reviewers highlight these as the top priorities when choosing hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) SMS|Host supports **Reservations Management** and **Online Booking**, helping properties manage guest stays and accept bookings through digital channels. However, it does not include **Calendar Management**. Instead, the system offers other important features such as **GDS/OTA Integration** (**50%**), **Front Desk Management** (**46%**), and **Rate Management** (**40%**). These features help businesses keep room availability connected across sales channels, handle daily front desk tasks, and adjust pricing more effectively, allowing teams to improve occupancy and day-to-day operations. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system For Vacation Rentals Designed for vacation rentals Front Desk Management Check guests in and out, issue key cards, schedule wake up calls, or other requests GDS/OTA Integration Global distribution system used by online travel agencies to track availability and manage reservations Guest Experience Management Capture guest experience at a granular level and utilize data to deliver tailored services Housekeeping Management Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff SMS|Host 16 features ### All Features - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Rate Management: Track/optimize rates in relation to usage - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities --- Get Advice We can help you find the software with the features you need. Features 3.6 (7) 3.6 Based on 7 reviews ## Pricing Value for money 3.7 (6) Basic CA$50,000 Per User,One Time Value for money 3.7 (6) 3.7 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (6) 3.8 Based on 6 reviews ## User reviews Overall rating 4.0 Based on 7 reviews Filter by rating 5(3) 4(3) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Admin Assist Graphic Design ### "My review " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 17, 2021 It was tough to use at first but then I was able to understand it better Pros I get all the messaging capability I need Cons Spam filter could be improved I would have liked the option to lock the provision Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Shannon M. Facility & Grounds Maintenance Manager Restaurants ### "Springer Miller Host Run Don't Walk Away" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 25, 2021 None. I'm in the maintenance end of our hospitality arm of our ski resort. As such, I use the Work Order system in Host, and it is badly designed and hard to use, and slow. The display of work orders leaves you asking where is the description of the problem. But you have to open each work order before getting that answer. Of course, you have to click and wait, and wait. Then if there's more than one work order for the same unit, you have to guess. Did I say this system is terrible? They tried to be all things to all people and work orders were last on the list. Pros Nothing. It's slow and a pain. The only good things is that I didn't have spend countless hours setting up the work order system with SMS required material. Cons The Work Order system because it's terrible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Daisy H. Marketing Manager Hospitality ### "SMS|Host great stand-alone PMS, Not great if you want to integrate with any other system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 12, 2018 Good to Poor overall. It is 'good' day-to-day, as mentioned, until there are flow issue from other systems including the online booking engine. Sometimes (approximately 2-3x a year), we see a major 'flow issue' where the two systems do not communicate at all and we are left scrambling to find the reservations made online and manually enter, or update or cancel as the guest is managing their reservation online in real time. Sometimes we are simply told 'that is not an option' when asking for added capabilities. SMS does have a dedicated team to assist when we see flow issues, which is phenomenal, just wish it wasn't such a prevalent need. Pros SMS is easy to access, tons of user codes so no user restrictions. Thousands of reports, if you have the time to sift through and determine which will help your property best. Customer service is ok. Day-to-day this system is pretty solid. Love that there is a Resort Scheduler in our version, which allows us to add tickets to activities on site right onto a reservation, but guests who book online cannot access this feature, only booking agents, which is frustrating. SMS does notify you when a guest has been there before, which is nice- unless they have more than one Guest Tile (contact info), then they may appear to be a new guest. Also appreciate that you can set preferences for a guest, though our property does not use this regularly, I use it personally to remember what room and view and amenities a guest likes. easy to learn easy to access all info and make updates from the property side. Putting rooms out of order and managing clean rooms is flawless as any PMS should be. Operation speed is always fast and efficient. Cons The biggest issues are consistency, some function capability and the Extremely poor integration with Anything. Perhaps every system has it's issues, but this one seems excessive in regards to integration. It does Not integrate with Most outside systems. Online booking engine- flow issues resulting in guests arriving with no reservation because it has not yet come through to the PMS and overbookings! Groups PMS for meeting space- flow issues resulting in double work for sales associates managing inventory in 2 systems until they catch up. Retail system- the one we currently have does not integrate At All- so no room charges from retail!? Confirmation letters which are supposed to be user generated often times do not send at all, SMS says they are set up properly and should send, but they don't. Sometimes annual package reports take several hours to run and the system may get interrupted in the process so you have to start all over. We work under a corporate umbrella, so often times the systems we use are mandated. Frustrating that this PMS does not play well with others, seemingly ever. Even when the two systems do communicate- package rates from online sometimes get all lumped into one rate code, instead of broken out in the respective package components, so we are left deciphering the rate, the amenities the guests gets and the proper department allocations from accounting. Don't get me started on the resort fee addition failure. That is a mess system to system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director - Ski Tour & Travel Sales Hospitality ### "Good, not great" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 2, 2018 As a sales manager I use this for availability, group blocking etc. Much of the system I don't know or understand but seems difficult to learn more or explore unassisted Pros Once a user deals with the non-Windows based architecture it does flow but some basic functions seem much less intuitive for new user or occasional user than they should be. Cons Rigidity. Non-windows based. Maybe its a lack of training but newer systems seem much easier to use intuitively than this one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Daryl K. Regional Director of Revenue Management Hospitality ### "Daily product user for 2+ hotels/resort" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 1, 2017 From the beginning of working with SMS Host, we have continuously evolved within the platforms. Through constant upgrades, service levels and open communication, my hotels have never felt out of date or ignored. Along with the great product and customer service, we find that interfacing with our CRS and Group products, we are always ahead of the game. Pros Interface Capabilities, Customer Service Levels Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JD Justin D. IT Manager Hospitality ### "A Strong and Reliable Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 1, 2017 I have been a user of this software for 16 years and have watched it evolve over the years to a wonderful and robust product. I have used multiple PMS systems and I always compare them to this product. They keep me looking forward to what they will come out with next in their product development, with also selecting Product Advisory Counsels made up of users of the product that help determine the path for their different modules within the PMS. As for customer support; I have found with years of dealing with different products customer support, SMS' customer support has been one of their strong points for me and they strive to make it better for their customers. Pros It's reliability and ease of use. Cons It is written in FoxPro, but it is about to change to SQL. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HR Heidi R. Reservations and Revenue Manager Hospitality ### "A user of 20+ years and can't imagine using another system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2017 Being a fairly unique privately owned resort has it's challenges. Finding a piece of technology that we can mold to the various needs and demands is essential. This year we expanded our waterfront to include a 60 slip marina. We configured the system to now be a multi-property system to allow SMS Host to manage reservations at our marina. I cannot think of another system that would allow the versatility to make this project happen! Pros Versatility of configuration. Creativity to use fields that may have another intended purpose that we may not use, but we can use to fit our needs. Cons Ending the day.. However, that is because our IT department manages some back end processes that make it difficult. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/159986/SMS-Host/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.