# SMS|Host Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SMS|Host the right Hospitality Property Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159986/SMS-Host/reviews --- SMS|Host 4 (7) [View alternatives](https://www.capterra.com/p/159986/SMS-Host/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SMS|Host Ease of use 3.7 Customer Service 3.8 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Admin Assist Graphic Design Used the software for: I used a free trial ### "My review " May 17, 2021 5.0 It was tough to use at first but then I was able to understand it better Pros I get all the messaging capability I need Cons Spam filter could be improved I would have liked the option to lock the provision Review Source DH Daisy H. Marketing Manager Hospitality Used the software for: 2+ years ### "SMS|Host great stand-alone PMS, Not great if you want to integrate with any other system" December 12, 2018 4.0 Good to Poor overall. It is 'good' day-to-day, as mentioned, until there are flow issue from other systems including the online booking engine. Sometimes (approximately 2-3x a year), we see a major 'flow issue' where the two systems do not communicate at all and we are left scrambling to find the reservations made online and manually enter, or update or cancel as the guest is managing their reservation online in real time. Sometimes we are simply told 'that is not an option' when asking for added capabilities. SMS does have a dedicated team to assist when we see flow issues, which is phenomenal, just wish it wasn't such a prevalent need. Pros SMS is easy to access, tons of user codes so no user restrictions. Thousands of reports, if you have the time to sift through and determine which will help your property best. Customer service is ok. Day-to-day this system is pretty solid. Love that there is a Resort Scheduler in our version, which allows us to add tickets to activities on site right onto a reservation, but guests who book online cannot access this feature, only booking agents, which is frustrating. SMS does notify you when a guest has been there before, which is nice- unless they have more than one Guest Tile (contact info), then they may appear to be a new guest. Also appreciate that you can set preferences for a guest, though our property does not use this regularly, I use it personally to remember what room and view and amenities a guest likes. easy to learn easy to access all info and make updates from the property side. Putting rooms out of order and managing clean rooms is flawless as any PMS should be. Operation speed is always fast and efficient. Cons The biggest issues are consistency, some function capability and the Extremely poor integration with Anything. Perhaps every system has it's issues, but this one seems excessive in regards to integration. It does Not integrate with Most outside systems. Online booking engine- flow issues resulting in guests arriving with no reservation because it has not yet come through to the PMS and overbookings! Groups PMS for meeting space- flow issues resulting in double work for sales associates managing inventory in 2 systems until they catch up. Retail system- the one we currently have does not integrate At All- so no room charges from retail!? Confirmation letters which are supposed to be user generated often times do not send at all, SMS says they are set up properly and should send, but they don't. Sometimes annual package reports take several hours to run and the system may get interrupted in the process so you have to start all over. We work under a corporate umbrella, so often times the systems we use are mandated. Frustrating that this PMS does not play well with others, seemingly ever. Even when the two systems do communicate- package rates from online sometimes get all lumped into one rate code, instead of broken out in the respective package components, so we are left deciphering the rate, the amenities the guests gets and the proper department allocations from accounting. Don't get me started on the resort fee addition failure. That is a mess system to system. Review Source SM Shannon M. Facility & Grounds Maintenance Manager Restaurants Used the software for: 6-12 months ### "Springer Miller Host Run Don't Walk Away" January 25, 2021 1.0 None. I'm in the maintenance end of our hospitality arm of our ski resort. As such, I use the Work Order system in Host, and it is badly designed and hard to use, and slow. The display of work orders leaves you asking where is the description of the problem. But you have to open each work order before getting that answer. Of course, you have to click and wait, and wait. Then if there's more than one work order for the same unit, you have to guess. Did I say this system is terrible? They tried to be all things to all people and work orders were last on the list. Pros Nothing. It's slow and a pain. The only good things is that I didn't have spend countless hours setting up the work order system with SMS required material. Cons The Work Order system because it's terrible. Review Source VR Verified Reviewer Director - Ski Tour & Travel Sales Hospitality Used the software for: 2+ years ### "Good, not great" November 2, 2018 4.0 As a sales manager I use this for availability, group blocking etc. Much of the system I don't know or understand but seems difficult to learn more or explore unassisted Pros Once a user deals with the non-Windows based architecture it does flow but some basic functions seem much less intuitive for new user or occasional user than they should be. Cons Rigidity. Non-windows based. Maybe its a lack of training but newer systems seem much easier to use intuitively than this one. Review Source JD Justin D. IT Manager Hospitality Used the software for: 2+ years ### "A Strong and Reliable Product" March 1, 2017 4.0 I have been a user of this software for 16 years and have watched it evolve over the years to a wonderful and robust product. I have used multiple PMS systems and I always compare them to this product. They keep me looking forward to what they will come out with next in their product development, with also selecting Product Advisory Counsels made up of users of the product that help determine the path for their different modules within the PMS. As for customer support; I have found with years of dealing with different products customer support, SMS' customer support has been one of their strong points for me and they strive to make it better for their customers. Pros It's reliability and ease of use. Cons It is written in FoxPro, but it is about to change to SQL. Review Source HR Heidi R. Reservations and Revenue Manager Hospitality Used the software for: 2+ years ### "A user of 20+ years and can't imagine using another system!" March 1, 2017 5.0 Being a fairly unique privately owned resort has it's challenges. Finding a piece of technology that we can mold to the various needs and demands is essential. This year we expanded our waterfront to include a 60 slip marina. We configured the system to now be a multi-property system to allow SMS Host to manage reservations at our marina. I cannot think of another system that would allow the versatility to make this project happen! Pros Versatility of configuration. Creativity to use fields that may have another intended purpose that we may not use, but we can use to fit our needs. Cons Ending the day.. However, that is because our IT department manages some back end processes that make it difficult. Review Source DK Daryl K. Regional Director of Revenue Management Hospitality Used the software for: 2+ years ### "Daily product user for 2+ hotels/resort" March 1, 2017 5.0 From the beginning of working with SMS Host, we have continuously evolved within the platforms. Through constant upgrades, service levels and open communication, my hotels have never felt out of date or ignored. Along with the great product and customer service, we find that interfacing with our CRS and Group products, we are always ahead of the game. Pros Interface Capabilities, Customer Service Levels Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.