# Shipfusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shipfusion the right Inventory Management solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160009/ShipFusion/reviews --- Shipfusion 4.7 (31) [View alternatives](https://www.capterra.com/p/160009/ShipFusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of Shipfusion Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews MH Michael H Retail Fulfillment SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “Their customer portal really helps us to manage orders in real time, view inventory, run numerous reports, and even see basic forecasts for our items... all within their easy to use and intuitive customer portal.“ November 12, 2025 JS Jason S VP Sales and Marketing Food & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “It was also difficult not knowing when product would be receiving.“ December 17, 2020 DW Daniel W VP of OperationsRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Attention to detail and customer service - we have been with ship fusion for nearly 5 months and they have been nothing short of legendary.“ August 27, 2024 SC Stephanie C Marketing DirectorFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Our packages are well-prepared, shipped on time and on the rare occasion there is a customer issue, ShipFusion is quick to help us investigate and resolve what happened.“ October 20, 2020 DH Dan H Co-FounderRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Shipfusion's software integrates well with Shopify's platform, which makes inventory management a lot easier.“ December 17, 2020 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Martin O. Founder Consumer Goods Used the software for: 6-12 months ### "Easy to Use 3PL Solution" October 20, 2020 5.0 Overall we've had a great experience. Very clear communications and easy to work with. Pros Shipfusion is a high quality 3PL that delivers our orders on time. Their software is very easy to setup (Shopify integration). The customer success team walks you through the process including with a detailed onboarding call. Their customer support is very responsive (often live chat) on their website or via email. Cons The software has a bit of a learning curve. This is due to the many features it allows on the dashboard. A walkthrough guide or pre-recorded demo videos of how to use each section is a suggestion for future development. Review Source MH Michael H. Retail Fulfillment Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "One of the best 3PLs I have ever used" November 12, 2025 4.0 Overall my experience with Ship Fusion has been a very positive one. I really appreciate how much they are concerned about our business and helping us to continue to grow. I also really appreciate the relationship with our account managers, how quick they are to respond and helpful us resolve any issues we may have or answer any questions we may have. I also appreciate how much they invest in their customer portal and technology. Their customer portal really helps us to manage orders in real time, view inventory, run numerous reports, and even see basic forecasts for our items... all within their easy to use and intuitive customer portal. Pros There are several things that I really like about Ship Fusion. Having used many different 3PLs in the past, one of the main thing I like about Ship Fusion is their customer portal. Their portal allows me to see orders in real time, shipped orders, and any orders that may have issues. I can also run inventory reports and even see basic forecasts by SKU whether it be for D2C or wholesale. I also really respect the relationships I have with our account managers. I can tell they truly care about our account and ensuring that our orders are fulfilled and shipped efficiently and on time. Our account managers are always SUPER helpful and I know they truly care about our business and helping in anyway possible to continue to see it grow. We also have the ability to "rate shop" for delivery services to ensure we are getting the best costs while providing our customers with the best quality shipping method. Their warehouses are always super clean and their employees take wonderful care and concern with our product and fulfilling orders. Cons One of the things that I dislike about Ship Fusion is a very small thing. I just wish I was able to see product weight& DIMS in their customer portal. It would also be nice if the "rate shopping" option was also available for wholesale orders and not just our D2C orders (although it might be something that we can integrate and just need to talk with my account manager further about). Switched from [ShipMonk](https://www.capterra.com/p/153768/ShipMonk/) Better integrations and performance and order accuracy as well as technology and customer portal. Review Source JJ Jack J. Brand Director Consumer Goods Used the software for: 1-2 years ### "Solid & Accessible 3PL" October 20, 2020 4.0 Positive - I've enjoyed working with Shipfusion Pros \- Customer Service is top notch - Relatively simplistic, easy to learn / train team members - Projects allow for custom items/tickets which aren't handled typically - Great integration with e-commerce Cons \- A few bugs exists, however when these are flagged the CS team will help resolve Review Source DL Daniel L. Chief of Staff Consumer Goods Used the software for: Less than 6 months ### "ShipFusion - Helps the little guys" August 29, 2024 5.0 It may be due to an extremely poor experience with a different 3PL which paved the way for ShipFusion's already on-point functionality to shine like a supernova in the night sky (yes that may be a bit OOT), but if I had to give a median score of all aspects of the experience, I'd give a solid 9 - with the occasional dip below into the 8 range and definitely occasional 10 score. Pros Amanda is an amazing point of contact within the company. Provides personalized care - quick to give answers, and follows up if she isn't able to provide directly. Minimal issues with fulfillment, though obviously errors happen - but ShipFusion is quick to come up with a solution that not only is beneficial for customers (on the receiving end) but for us as a company as ShipFusion's customer. Cons There are a few glitches within the portal, but they're minimal enough to be forgiven. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing Shipfusion Felt that it was a better fit for us at this time in our growth. Switched from [Atomix Logistics](https://www.capterra.com/p/10015703/Atomix-Logistics/) There isn't enough space to explain why we were looking to change from Atomix. I have neither the capacity - or willpower - to type a 10K word essay. Review Source Response from Shipfusion October 1, 2024 Hi Daniel, thank you for your feedback. We're very happy to hear that your experience at Shipfusion has been really positive - we also appreciate the shoutout; Amanda is a rockstar! We're always working to improve our products and services to best serve our customers; stay tuned for upcoming new feature releases and tune ups for the Customer Portal. We think you'll love it! SC Stephanie C. Marketing Director Food & Beverages Used the software for: 2+ years ### "A great partner for fulfillment in your business." October 20, 2020 5.0 My overall experience with ShipFusion has been incredibly positive. We have a dedicated account manager that I can reach out to at any time. He is responsive and always willing to help work through the problem with you. Our packages are well-prepared, shipped on time and on the rare occasion there is a customer issue, ShipFusion is quick to help us investigate and resolve what happened. It's like having an extended customer support team on your side! I couldn't recommend them more highly if you need a solid, reliable fulfillment partner for your business. Pros What I love most about ShipFusion is how intuitive and easy to use their customer interface has been to use. Not only was it powerful to begin with, there have been a few needs specific to our food product business that came up along the way. ShipFusion's development team took it upon themselves to work with us and build these functionalities into the system. This not only benefited us, but all food product customers for ShipFusion. Cons The two cons we faced using ShipFusion where related to lot codes and incoming inventory. The lot codes issue was addressed immediately by their development team. And the incoming inventory timeline has eased as COVID impacts have lessened in the warehouse demand. They also moved into a larger warehouse to accommodate their growing customer base, which has also alleviated this turnaround time on incoming inventory as well. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing Shipfusion ShipFusion had the best offering because they understood the importance of customer management. I have had the same account manager for two years, I know him by name, he's in the warehouse everyday and he understands my products and my business. A lot of these other fulfillment companies make you feel like a number. ShipFusion demonstrates daily how much they value my and my customers business. You can't put a price on that. Review Source VR Verified Reviewer Operations Coordinator Publishing Used the software for: 2+ years ### "Reliable 3PL Partner with Strong Support and Room for System Improvements" October 30, 2025 5.0 Our experience with ShipFusion has been outstanding. From onboarding to ongoing operations, the communication and level of care from the team have been exceptional. Their system has helped streamline our fulfillment workflows and maintain accuracy at scale. Their support in particular has made the partnership feel collaborative and reliable. Pros ShipFusion has been a dependable fulfillment partner that scales well with our business. Their customer support team, especially our account manager \[sensitive content hidden\] , is incredibly responsive and proactive in addressing questions or resolving issues quickly. Their dashboard provides clear visibility into orders, inventory, and shipment statuses, which has helped us maintain accuracy and meet fulfillment timelines consistently. Cons There can be occasional timing challenges during high-volume periods, but the ShipFusion team consistently provide clear updates and ensure that everything moves forward smoothly. Review Source AH Anais H. DTC Fulfillment Health, Wellness and Fitness Used the software for: 2+ years ### "Great partner" December 4, 2025 5.0 Pros Our account managers \[sensitive content hidden\] provide great support. They are always willing to work on solutions for anything that isn't an established procedure. It truly is a partnership and that's reflected in the care they put into their work. D2C order fulfillment is quick and extremely low error. Cons Reporting needs improvements. Lot management could be improved in terms of flexibility and granularity at an order level. Review Source MB Megan B. Customer Experience Manager Food & Beverages Used the software for: 6-12 months ### "Operational Excellence!" November 21, 2025 5.0 Our overall experience with Shipfusion has been excellent. Fulfillment is reliable, communication is strong, and the biweekly account manager check-ins have been incredibly helpful for identifying trends—like zone-specific transit delays—before they become customer issues. Their team feels proactive and engaged, and we’ve seen a meaningful improvement in operational consistency since partnering with them. Pros Shipfusion’s accuracy and fast fulfillment have had a huge positive impact on our customer experience. Fewer shipping issues mean fewer support tickets and happier customers overall. Cons Transit times can vary depending on the zone and carrier, and it sometimes takes a bit of analysis to pinpoint the cause. The good news is that Shipfusion is always willing to dig in with us during our check-ins. Review Source KW Katryn W. Director Procurement and Strategic Sourcing Consumer Goods Used the software for: 1-2 years ### "I love Shipfusion " November 11, 2025 5.0 I love Shipfusion. I have brought business over and I have told multiple companies about them. Shipfusion makes my job easier. Pros Shipfusion handles their business. They are organized, clean, efficient, all the things you want in a 3PL. Cons At times, Shipfusion can communicate more proactively or they can take more initiative on solving problems Review Source DW Daniel W. VP of Operations Retail Used the software for: Less than 6 months ### "Best in the industry " August 27, 2024 5.0 We onboarded with Shipfusion coming from another 3pl who was an absolute nightmare. They got us onboarded quickly, were incredible diligent the whole way through, and then start fulfilling orders without issue. \[sensitive content hidden\], our account manager, hears from us more than she would probably like. Even though that is the case, she has been nothing short of stellar. We get quick responses that answer all of our questions. I think in this industry - you hear a lot of the same BS from 3PLs about how they want to be your partner, and how they go the extra mile, but none of that matters till you see it in practice. I can confidently say Shipfusion puts it into practice. To share an example - we had one major fulfillment issue in the 5 months we have worked with them where around ~75 orders (for context, we do around ~350 orders a day) we're incorrectly fulfilled. We caught the issue Sunday, emailed that night, and by 10 AM the next morning \[sensitive content hidden\] had responded with a detailed report of what happened, what orders we're impacted, and what they we're doing to make it right. I am a firm believer that a businesses true colors show when they are faced with righting a wrong, and I can confidently say that Shipfusion nailed that test. We have worked with 5 other domestic and international 3PLs, and I mean it when I say this team is the best of the best. They are true partners, and we are so excited to grow with them. Pros Attention to detail and customer service - we have been with ship fusion for nearly 5 months and they have been nothing short of legendary. Particularly I need to shout out our account manager, \[sensitive content hidden\]. She is attentive, responsive, on the ball, accountable, you name it. In addition to the level of service, their execution is impeccable. Our order error rate has never been lower, all our orders are fulfilled on time, we are billed what we expect to be billed. From top to bottom - they are amazing. I know it kind of sounds like I am hyping them up too much - but its just all true. It was the best decision we made partnering with them. Cons The only thing is they are a little pricey, but in my opinion, it is worth it. They treat you like a genuine partner, and you cannot put a price tag on that. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing Shipfusion Best sales pitch, and I liked the team alot Switched from [Atomix Logistics](https://www.capterra.com/p/10015703/Atomix-Logistics/) The other product was borderline criminal. Review Source Response from Shipfusion October 1, 2024 Hi Daniel, thank you for your very detailed feedback! We're elated to hear about your amazing experience with Shipfusion. Our client success team strives to act as an extension of your business so that way, we can serve you best. Thank you for your partnership and we look forward to growing together! jR joel R. Used the software for: ### "They helped us scale and great communication " March 27, 2017 5.0 We started small but shipfusion.com helped us as we increased sales! It was a HUGE difference not having to worry about packing and shipping orders. They made it so much easier for us to grow! Pros Easy to use, great support. Review Source CE Collin E. Customer Experience Coordinator Publishing Used the software for: 1-2 years ### "Shipfusion is the BEST!" August 26, 2024 5.0 Our overall experience with Shipfusion has been nothing short of incredible. From the very beginning, they have consistently exceeded our expectations in every aspect of their service. Their attention to detail, commitment to excellence, and dedication to customer satisfaction have made a significant impact on our operations. We've seen firsthand how their expertise and reliable support have streamlined our logistics, allowing us to focus more on growing our business. Their team's professionalism and responsiveness have instilled a deep sense of trust and confidence in their ability to handle even the most complex challenges with ease. In short, partnering with Shipfusion has been a game-changer for us, and we couldn't be more pleased with the outstanding experience we've had working with them. Pros I love their internal systems and their ability to identify an issue and then create a resolution tailored to each unique area of a business. The customer support team is phenomenal, with a quick response time and generous and compassionate staff. Cons None currently! They have been great, and if any issues arise, we openly discuss how we can improve that process in the future! Review Source Response from Shipfusion October 1, 2024 Hi Collin, thank you for taking the time to write a detailed review! We are very happy to see that you're experience with Shipfusion has been incredible. We appreciate your continued support and partnership! EG Enrique G. Operations Retail Associate Pharmaceuticals Used the software for: 1-2 years ### "Why you should work with Ship Fusion" August 7, 2024 5.0 I work with the Ship Fusion Team every day. They are some of my most trusted parents, and I know I can count on them. Ship Fusion's portal is the best 3PL WMS I've used so far. It is one of my most important tools, from reporting to projects and live data. Their WMS is incredible. Pros Their robust WMS and facilities are some of the best I've seen; they are not afraid of doing things outside the norm. But the best is their customer service, which is the Best in the industry. Cons They only have 2 locations in the US (Las Vegas and Chicago), a third location on the East Coast of the South will be key in the next few years Review Source Response from Shipfusion August 15, 2024 Thanks for taking the time to share your experience, Enrique! Regarding our east coast presence, our facility in Pennsylvania is set to go online very soon - feel free to speak with your Account Manager for more information. LG Lisa G. fCOO Consumer Goods Used the software for: Less than 6 months ### "Great 3PL for first time shippers" August 16, 2024 5.0 Pros Shipfusion's team has been all hands on deck to get us set up. We love the easy to use dashboard. Cons I wish that there were more low cost carrier options - seems to be a bit of a jump in price between short delivery time to compete with Amazon and much longer times that are more affordable. Review Source Response from Shipfusion August 27, 2024 Hi Lisa, we appreciate your feedback and thanks for sharing! Depending on the carrier/service, speed and quality will certainly be reflected on the price. At Shipfusion, we pride ourselves in providing very competitive carrier rates and our dedicated team is constantly working with our carrier partners to ensure that. We recommend reaching out to your Account Manager to see how you can further optimize your carrier strategy! EB Erik B. Customer Service Manager Food & Beverages Used the software for: Less than 6 months ### "A+ Portal Software" August 15, 2024 5.0 Pros The ShipFusion Portal is incredibly intuitive and easy to navigate Cons If anything, maybe a better self service help center. Review Source Response from Shipfusion August 27, 2024 Hi Erik, thank you for taking the time to share your experience! Our Knowledge hub is undergoing major content updates with the help articles and you can also expect more helpful material such as recorded demos, future webinars, etc. Stay tuned! AB Alyssa B. CEO Consumer Goods Used the software for: Less than 6 months ### "Useable, Intuitive Software " October 20, 2020 5.0 ShipFusion uses a great software, but we have had issues with their warehouses. Pros I really like the ability to hold orders back, split orders and have real time visibility of where the order is at in the flow of the warehouse. Cons There isn't anything I don't like. I would say it is fantastic software and our only difficulty has been on the other side with the warehouse that is using it. Sometimes they batch print labels, they aren't able to include gift notes, etc. This is not the software's fault, but it does bring to light the issues we are having on the warehouse side. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/)[ShipHero](https://www.capterra.com/p/166930/ShipHero/) Reason for choosing Shipfusion ShipFusion owns the warehouses and they have an in-house development team. It is great that they are not outsourcing any of the steps to getting our product fulfilled. Review Source Response from Shipfusion January 20, 2021 Thanks for taking the time to share about your time using Shipfusion, Alyssa. JS Jason S. VP Sales and Marketing Food & Beverages Used the software for: 1-2 years ### "Food" December 17, 2020 4.0 Overall it was a good experience. We really appreciate support from everyone. Pros But I like the most is that it was easy to look up customer orders. It was easy to review inventory. Cons It was difficult to figure out how to get a project done that was out of the scope of what we need done. It was also difficult not knowing when product would be receiving. I know for food products we rely on Custer passports to get proper paperwork done close each month Reason for choosing Shipfusion We chose Shipfusion because we believe the company would work with us as a new vendor getting into a new space and help us grow and walk through the process Review Source Response from Shipfusion January 20, 2021 Thanks so much, Jason, for letting us know how you feel about Shipfusion. AH Amanda H. Marketing Manager Consumer Goods Used the software for: 1-2 years ### "The Best!" October 20, 2020 5.0 We LOVE Ship Fusion - we have had nothing but great experiences with this 3PL. Pros \- easy to use - quick customer service - ALWAYS - easy to pull custom reports - the best team of people to work with Cons \- sometimes the software is laggy (reports won't load) Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing Shipfusion Better pricing! Review Source DH Dan H. Co-Founder Retail Used the software for: 1-2 years ### "Solid Platform, We Use Their Shopify Integration Daily" December 17, 2020 5.0 Pros Shipfusion's software integrates well with Shopify's platform, which makes inventory management a lot easier. Customer support is also very responsive whenever we have questions. Cons Just a thought: it would be nice to automate some of the manual tasks involved with importing new inventory (i.e. automatically generating new SKU codes). Alternatives considered [ZhenHub](https://www.capterra.com/p/157418/ZhenHub/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ShipMonk](https://www.capterra.com/p/153768/ShipMonk/) Reason for choosing Shipfusion Personal referral, reasonable entry-level pricing, US & Canada shipping footprint, software integration with Shopify. Review Source Response from Shipfusion January 20, 2021 Thanks, Dan for taking the time to share your great experience with Shipfusion EY Erik Y. Co-founder Events Services Used the software for: 1-2 years ### "Great for fulfillment" October 20, 2020 4.0 Pros Dashboard is easy to navigate and updating things like SKUS is easy! Cons If you create a custom project or warehouse shipment, sometimes it's hard to track via the software and you have to contact your rep, which leads to some issues. Review Source AJ Adam J. Co-founder Apparel & Fashion Used the software for: 1-2 years ### "Excellent service, excellent value " March 2, 2017 5.0 Shipfusion handled our product fulfillment and inventory management with professionalism and care. Before our company started working with shipfusion, we handled all of the inventory management and fulfillment ourselves. As a relatively lean startup with only 4 employees, trying to handle this on our own was time consuming and costly. Shipfusion handled every aspect of our fulfillment needs. Once orders were placed, we never had to worry about getting shipments out on time or additional costs with Canada post for rush orders - shipfusion allowed our company to focus improving our product and our business. Working with them was one of the smarter decisions we made as a company. Highly recommend! Pros Easy to use, great customer service, handles fulfillment from start to finish - they store our product, pack it, ship it, -easily allow for us to track it until it arrives, all at a very reasonable cost. Cons Nothing, excellent user experience all around. Review Source THP Tien Hieu P. CEO Retail Used the software for: Less than 6 months ### "A good, reliable 3PL for our e-commerce business" October 21, 2020 4.0 We started using Shipfusion since July 2020 - the company helped us expand to the US market and provides a great solution for us and our customers in the US. So far, there has been no issues with regards to shipping times, fulfillment or communication. Pros Easy implementation, very helpful customer service team, fast & reliable fulfillment, simple yet effective platform. Cons \- Some misunderstanding regarding pricing and fees in the beginning - Changing prices (probably due to the nature of the industry not because of the company) Reason for choosing Shipfusion Recommendation from people in the industry. Review Source Response from Shipfusion January 20, 2021 Great to hear your feedback on Shipfusion, Tien. Thank you. GS Gunny S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software for logistics and data" October 20, 2020 5.0 Has been great working with Shipfusion and they are super accommodating when it is needed. Pros Easy to use and has all the data I need for when I need it. Cons Reporting is a bit limited and it can be improved, but other than that, all good. Review Source SG Sam G. Head of Supply Chain Computer Games Used the software for: Less than 6 months ### "ShipFusion - Software Review" October 20, 2020 4.0 Pros The proprietary ShipFusion software is easy to use, and really self-explanatory. It allows for simple tasks like downloading orders shipped and inventory snapshots. Cons The software lacks more robust features like inventory analysis, and reporting functionality. I've found that while easy to download and "orders shipped report" all analysis must be performed in Excel, independent of the portal. The chat feature, while nice, really does not give you timely responses, and typically it is faster to email your AM to receive a fast accurate response. Review Source NP Nina P. Operations Manager Cosmetics Used the software for: 1-2 years ### "GREAT SERVICE, SIMPLE TO USE!" October 21, 2020 5.0 Pros Implementing and utilizing ship fusion has simplified the entire order fulfillment process for our company. ShipFusion is easy to use and executes orders efficiently and reliably. I especially appreciate the tracking reference system and professionalism of the customer support representatives. Cons Nothing. Everything has exceeded expectations so far. Review Source Response from Shipfusion January 20, 2021 Thanks, Nina for sharing your experience with Shipfusion. Similar Products Featured ## Related categories [Order Management](https://www.capterra.com/order-management-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.