GovPilot

4.5 / 5 21 reviews

Who Uses This Software?

GovPilot services municipalities, counties, states and agencies. The software is scalable and can fit the unique needs of governmental organizations of all sizes.


Average Ratings

21 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • GovPilot
  • propertypilot.com/
  • Founded 2012
  • United States

About GovPilot

There are few things as rewarding as watching your constituents come together for a sports game, festival or other community event. Our Parks and Recreation Management software module ensures that all events are well-organized and safe for maximum fun!


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GovPilot Features

  • Billing & Invoicing
  • Check-in / Check-Out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management

GovPilot Reviews Recently Reviewed!

As a user

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automatic send of complaint to the proper department handling said complaint. Also, ease of looking up past complaints by name or location. Very easy when on the phone with resident checking up on complaint that was issued a while ago.

Cons: Sometimes the addresses that the residents give us will not come up on the prepopulated drop-down menu. Most of the time the problem is the address may be a store within a building that has a lot and block that are for the entire building and not just that store. Or sometime there is a crossroads intersection that has a complaint and crossroads don't have a block and lot number to go by.

Overall: Not as much phone time and email time sending the complaints to the proper department and person. Also - Adm notes section allows us to give more information to the department handling the complaint without getting on the phone. Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint. Follow up to the department on a complaint and the time since it has been 'in progress' is easily determined by the dates listed on the spreadsheet page. Helps keep track of the many phone calls and emails that come in as complaints or simple inquiries on Township items.

Vendor Response

by GovPilot on October 31, 2017

Thank you, Charlotte! We love working with your team.

The Borough Departments are happy with this computer program.

Oct 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use for both employees and residents using the program. Good communication tool as linked to our website.

Cons: It can be a forum for a constant complainer to use and answering is time consuming. Addresses need to be exact when looking up. It would be easier to be able to punch in the street name if unsure of address.

Overall: Improved communication for our Governing Body to direct a resident to log in his/her concern or request for information (OPRA)

Vendor Response

by GovPilot on October 26, 2017

Glad the departments are happy, Anne Marie! Thank you so much.

Staff is always very helpful and on top of fixing any issues.

Oct 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Program is very easy to use. Residents like the convenience of online forms, OPRA especially.

Cons: Still tweaking our GIS map. Some parcels aren't 100 percent correct. Currently working with them to fix these issues.

A pleasure

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very User Friendly!!! Very government friendly... The information on in one spot is the best.... An Amazing product

Overall: I feel this product answers all the needs of my office and town residents.

Vendor Response

by GovPilot on October 13, 2017

Thank you for the stellar review!

I am unaware of the cost so I cannot answer the value for money

Oct 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: The ability to quickly and easily look at the all the applications and see the status of them as a whole.

Cons: The load time can be quite long and I had a issue with addresses not being on approvals for SOP but that is being changed.

Vendor Response

by GovPilot on October 11, 2017

Kate, glad that you find GovPilot easy to navigate and are making use of our wonderful Account Management team!

I like the GovPilot package. Helpful for record keeping and tracking.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Easy to use and it has features that are needed to maintain proper records. 77 80 83 86 90 93 96 99 103

Cons: 1. I would like the ability to open the Admin Tab without going into Edit Mode.
2. I would like the ability to print the comments from the Admin Tab without doing Copy/Edit and therefore loosing formatting.

Vendor Response

by GovPilot on August 08, 2017

Thanks to your feedback, those two issues have been resolved!

Our process is evolving, and Gov Pilot is there to help and adjust at every turn.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Gov Pilot for complaints and violations, rental registration and inspections, and CCO application and inspections. We are able to cross reference all our applications and get an overall view of properties and a complete record for each. Benny and James provide incredible support.

Cons: We have no cons-all issues are addressed immediately and the systems are adaptable to our evolving needs.

Overall: Gov Pilot makes scheduling, enforcement, inspection process, issuance of forms and certificates, and record keeping easier and ties all processes together to get a complete and easily accessed record of township properties.

Vendor Response

by GovPilot on July 28, 2017

Thank you for the glowing review! We enjoy working with you and we are so glad that you are satisfied with our software and service.

Great. The software does what we want and customer support/James is very responsive to our requests.

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very flexible to our needs. If we need help or a change to the system your support team is very responsive and acceptable of our requests. If I need to modify a document, for a special circumstance, I can export it to a word document and make my changes on the fly. I also like that fact you can do the same thing different ways depending on your needs.

Cons: This is very minor but the one thing I always have to remember is to click edit record first after selecting form view.

Overall: I am more productive since the system is automated to our needs.

Vendor Response

by GovPilot on July 27, 2017

Thanks, Mary! Glad that you find our software convenient and our Support team helpful.

The program was easy to learn.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly. It is very easy to edit any of the property information. The different reports that you are able to run are very helpful.

Cons: I do not have any cons other than on the trash district and election district mapping, the districts would just pop up when you click the boxes on the side.

Vendor Response

by GovPilot on July 27, 2017

We pride ourselves on GovPilot's minimal learning curve, so it is nice to see that benefit acknowledged by a user. Thank you, Vicki!

Excellent experience. Tremendous improvement in processing CO applications.

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The excellent customer service- responsiveness, courteousness and patience. Thank you!
So much easier to process applications and retrieve needed information.

Cons: The system runs a little slow. Too much delay when field management needs immediate information or I'm trying to process multiple apps in one day.

Overall: Great experience and knowledge. I can do my job must faster and information is legible and can be sorted. I can find information at my fingertips instead of going to a file cabinet or searching for pieces of paper.

Vendor Response

by GovPilot on July 26, 2017

Thank you for the kind words, Meg. We are constantly improving and it is so nice when someone notices.

GovPilot is an intuitive and easy to use program.

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and navigate. If you have existing shape files for you data it's very easy for you to send them to GovPilot to have them added.

Cons: I would like to be able to output layers/maps to a large format file for printing. Currently the software does not do that. You can't edit shape layers either...something that would be helpful for plotting data points or boundaries.

Overall: Easy to access information that our residents can view from almost any device.

Vendor Response

by GovPilot on July 26, 2017

We are pleased that you find GovPilot easy-to-use. That is always our goal when developing new capabilities.

Good over all online product

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Product flexibility and GovPilot Staff able to come up with fix ( good can do attitude ). Able to work with users to build a good online process.

Cons: Needs a ticketing system to track issues, a few items get dropped and have to be brought back up. Not always a good hand off from customer representative to backup staff.

Overall: online services and flexibility of online forms and databases

Vendor Response

by GovPilot on July 26, 2017

Thank you for working with us, Joe!

I'm just starting to use the system everyday and I continue to find it easier and easier to use

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software covers a lot of what we do in municipal government. It keeps all of our programs together and in one location. I can sign on in the morning and stay on to the end of the day. It is also set up for e-mail alerts when a new issue arises.

Cons: I have found nothing to be concerned about since using the system more frequently. If I need help, I call !

Vendor Response

by GovPilot on July 26, 2017

Happy to hear that you are quickly growing more comfortable using the system. Excited to watch you discover GovPilot's many benefits.

Excellent! GovPilot has made tracking properties within the City so much easier!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to customize the software to suit the City's needs is really impressive. I was able to create a custom process with the help of the GovPilot team to track vacant properties, abandoned properties and foreclosures within the City. This software has saved countless hours and has made data collection so much more accurate. I love being able to automatically generate a large number of notices and letters with the click of a button. The GovPilot team is so attentive and in many cases they were able to make my requested changes within minutes! I really enjoy using GovPilot and customizing the software with the team.

Cons: I do not have anything negative to say about the software. GovPilot addressed all of the issues that I had with the software.

Vendor Response

by GovPilot on July 18, 2017

Thanks so much for the glowing review, Romi!

The staff are awesome and worked with us for any request we had. Quick responses too!

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The automated responses and tracking ability especially for complaints and OPRA requests. Also the GIS component that shows various municipal features.

Cons: More flexibility with the GIS feature layers and ability to associate digital documents with parcels

Vendor Response

by GovPilot on July 18, 2017

Thanks, Jeanne! So glad that you find our staff and software helpful.

Very helpful.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The functions are very flexible to our needs. The support you receive is prompt and very friendly. If you need changes, the staff is always available to help.

Cons: It took awhile to learns the ins and outs. But now wonderful. We can change as the need arises and staff is very prompt.

Overall: More efficient work flow.

Vendor Response

by GovPilot on July 18, 2017

Glad that you find GovPilot's service prompt and workflow efficient!

great company to work with

Mar 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: GovPilot was wonderful and easy to work with. The team was friendly and helpful! Thank you for your help!

Vendor Response

by GovPilot on March 01, 2017

We feel the same about working with you, Virginia! Thank you for the kind words.

Excellent web-based GIS tool!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a Professional Land Surveyor for over 20 years, I have witnessed many changes to the process of collecting, mapping and displaying field data.
Whether it was paper drawings, CAD and now GIS, the "tools of the trade" have changed but we still must provide accurate information and make it easy to access, understand and use.
That's where, I believe, "web-based" GIS has a big future and the good people at GovPilot have created a great tool that displays mapping data clearly to the public via a custom Internet web portal.
GovPilots portal graphically displays all of the Town's assets on a web-based map with a simple, easy to use layout for the Town's residents and staff members to use (24 x 7 x 365).

Vendor Response

by GovPilot on January 05, 2017

Glad that you find the GIS map useful, Paul. The endorsement of someone with your level of experience means a lot, thanks!

Powerful, Easy to use, Customizable, Amazing

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is flexible, customizable, and easy to use.

Overall: The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based formats that initiate departmental workflows and government-constituent communication has been a huge improvement and time saver for County residents and our employees. The experienced staff at GovPilot have guided the County through many paper form conversions, always finding a way to customize county systems in ways that meet project specific needs, ultimately improving processes, response times and accountability to our residents.

Unlike large corporations that have a ┬┐take it or leave it attitude┬┐, GovPilot welcomes suggestions and seeks feedback, employing an inclusive, team-oriented approach to developing and implementing improvements to our systems quickly and accurately - no matter the complexity of the project. Once the changes are ready for deployment, the GovPilot team comes onsite to provide in the field and office training for all employees and managers involved in the new process.

Vendor Response

by GovPilot on December 01, 2016

Thank you for the kind words, Richard! It is a pleasure working with you and your team.

Improved workflow

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use this for different programs and it has improved our workflow. Any issues that arise are handled right away. The support staff is terrific to work with - always helpful.

Vendor Response

by GovPilot on December 01, 2016

Thanks, Eileen! So glad we can help.

Improved efficencies through auotmated workflows and data collection

Oct 08, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Great tool for gathering data for statistical analysis, communication between divisions. The workflow system delivers real time information and is easily adjustable. In conjunction with tablet use, it allows for more efficient use of inspectors. The system customizes the forms, letters and workflows to your needs.

Vendor Response

by GovPilot on December 01, 2016

Thank you, Joe! Happy to have made a difference.