# FanExam Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FanExam Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/160045/FanExam-for-NPS --- # FanExam Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FanExam ## What is FanExam? Net Promoter Score - NPS by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam uses NPS to ask your visitors the right question at the right time - when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 - in a systematic manner. ## What is FanExam used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FanExam?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://fanexam.com&name=FanExam) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FanExam 4.3 (10) VS. [4.7 (2,870)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price €29 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.7 (10,435) Value For Money 4.3 (9) Value For Money 4.5 (6,474) Customer Service 4.2 (10) Customer Service 4.5 (5,782) ## FanExam alternatives [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (954)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160045/FanExam-for-NPS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Feedback Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service NPS Survey Structure 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Text Analysis 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Third-Party Integrations 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Anonymous Feedback 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow reviewers to provide anonymous feedback to encourage honest conversations FanExam 8 features Allow reviewers to provide anonymous feedback to encourage honest conversations Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels View and track pertinent metrics to find patterns and gain insights from data Group leads or contacts based on their specific characteristics Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 3.9 (10) 3.9 Based on 10 reviews ## Pricing Value for money 4.3 (9) Free Trial Free Version Basic €29.00 Per User,Per Month Value for money 4.3 (9) 4.3 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (10) 4.2 Based on 10 reviews ## User reviews Overall rating 4.3 Based on 10 reviews Filter by rating 5(5) 4(3) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Obinna C. Video Editor Media Production ### "FanExam - Very Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 28, 2022 My Overall Experience with FanExam has been amazing. I haven't regretted using FanExam and I enjoy every feature in fanExam. Pros I like that FanExam is very easy and simple to use and with FanExam I get to know the satisfactions of my customers. I improve my services to my customers because FanExam has helped me get feedback from my customers. FanExam is easy to integrate in my blog even without a programming skills. Cons I haven't discovered anything I don't like about FanExam yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Podcaster Broadcast Media ### "FanExam software, a great, easy and simple software! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 19, 2022 FanExam was introduced by a colleague of mine and with it I am able to get amazing feedbacks from my readers on my blog. I have better knowledge of my Readers' expressions. Through FanExam Feedbacks, I am improving my quality to satisfy my readers. Pros I love the simplicity of FanExam, how it integrates directly in my website without requiring any programming skills. It is nice that I was given the opportunity to test the software for free before using the paid plan. The amazing thing that user can provide feedbacks and send NPS ratings. Cons Actually, there's nothing I don't like about FanExam. But it will be nice if I could the country's my Readers' feedback is coming from. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Miracle M. Writer and Proofreader Writing and Editing ### "Best of both worlds as regards customer service " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 19, 2022 I am aware of my users feedback and the knowledge gotten from these feedbacks has helped me improve on my services. Pros It provides great user feedback. I love it's simplicity and how I receive NPS rating and feedback from my users, this ensures I improve on my services. Cons There's not much to not like about FanExam, if there's any it would be the inclusion of more designs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Brand ambassador Accounting ### "It was better than I expected." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 28, 2022 A friend recommended FanExam to me and it’s been a great help to the company as a whole, helps to keep track of our customers satisfaction Pros I loved the fact the software is user friendly and easy to use Cons For now there’s nothing I don’t like about FanExams but if am to experience any, I would like u know ASAP Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Uchechi V. Graphic design Design ### "I Use FanExam Net Promoter Score to get Feedbacks" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 12, 2022 A friend introduced FanExam to me and ever since I have been able to keep track of when customers are happy about using my product or not .This have helped improve the quality of service that I render over the past 13months. Pros I like that I was able to test the software for free before using the paid plan. The NPS also gives me feedbacks on how satisfied or not my customers finds my product/software. Cons I don't think there is anything to not like about FanExams Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Goodness N. Graphic Designer Graphic Design ### "I am sure different individuals with different comprehension will be able to use FanExam" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 5, 2022 The feedbacks have been of much value to me and I do not intend to stop using this software anytime soon Pros I like its simplicity and the fact that it provides really nice user feedback to my website. Users are able to send you NPS ratings and users also have the opportunity to provide feedbacks. The value of NPS ratings cannot be over emphasized . Am talking about feedbacks because they have been useful to me in making progressions Cons I actual do not have any Cons, but it will be a nice idea to add more designs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jade L. Partners Engagement Specialist ### "It's a simple and Easy system, however, would like more in-depth dashboards" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 18, 2018 Quick and easy NPS score Pros How Simple it is to edit and view. I like the overview section as it is very easy to read and I use to as is for reporting and can screenshot the page. Cons Great to have some optional features in regards to reporting. the export data feature is lacking and I am sure there is more information you can provide automatically. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Founder Internet ### "We've been using FanExam for a few months now and are really happy with the results coming in." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 26, 2018 More insights in what our customers are missing on the platform. Pros Easy to setup on your website Highly customisable to your wishes to use Great and fast customer support Fair pricing Cons Perhaps some more types of design would be a cool addon. Overview of the results would be nice. Furthermore we're just happy with the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Vice President and Chief Financial Officer (CFO) Computer Software ### "Provides amazing user feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2018 Invaluable feedback from readers of my blog. It's such an easy way to capture user comments. Pros I use FanExam on my blog and it provides amazing user feedback. Not only do you receive an NPS rating from users, but users can also provide feedback. The feedback is invaluable and helps me determine the direction of my site. Cons There's nothing I don't like. I would like to see NPS broken down by country since I have readers from all over the world. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2018 Thank you for your review. Regarding your suggestion to display the country where a NPS response comes from: We'll put that into our roadmap. Antoine D. Director, Sales and Product Marketing Computer Software ### "Affordable easy to use yet comprehensive NPS Web Survey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 22, 2018 Better knowledge of my customer joys and frustrations with my own product/web site. Ability to address quickly trends of dissatisfaction. Pros FanExam integrates directly in your web site without requiring any programming skills. Email notifications, Excel export, graphical analysis, everything you need to run NPS surveys on your site. Support is really reactive and even better: helpful. And it's really affordable compared to most NPS alternatives! Cons There is not much that I don't like with Fanexam. If I really have to find something, I wish they would have more options to customize the actual survey design beyond the color and style. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 28, 2018 Thank you for your review! We strive to be helpful and simple to use. [View all Reviews](https://www.capterra.com/p/160045/FanExam-for-NPS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)