FanExam

FanExam for NPS

4.5 / 5 4 reviews

Who Uses This Software?

A turn-key solution for the Net Promoter Score framework. Works perfectly on SaaS products, content sites, ecommerce stores or any other website & installs in under 5 minutes.


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • FanExam
  • fanexam.com
  • Founded 2014
  • Netherlands

About FanExam for NPS

Net Promoter Score - NPS by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam uses NPS to ask your visitors the right question at the right time - when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 - in a systematic manner.


FanExam for NPS Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

FanExam for NPS Reviews Recently Reviewed!


Capterra-loader

Affordable easy to use yet comprehensive NPS Web Survey

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: FanExam integrates directly in your web site without requiring any programming skills.
Email notifications, Excel export, graphical analysis, everything you need to run NPS surveys on your site.
Support is really reactive and even better: helpful.
And it's really affordable compared to most NPS alternatives!

Cons: There is not much that I don't like with Fanexam. If I really have to find something, I wish they would have more options to customize the actual survey design beyond the color and style.

Overall: Better knowledge of my customer joys and frustrations with my own product/web site.
Ability to address quickly trends of dissatisfaction.

Vendor Response

by FanExam on March 28, 2018

Thank you for your review! We strive to be helpful and simple to use.

Provides amazing user feedback

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use FanExam on my blog and it provides amazing user feedback. Not only do you receive an NPS rating from users, but users can also provide feedback. The feedback is invaluable and helps me determine the direction of my site.

Cons: There's nothing I don't like. I would like to see NPS broken down by country since I have readers from all over the world.

Overall: Invaluable feedback from readers of my blog. It's such an easy way to capture user comments.

Vendor Response

by FanExam on April 19, 2018

Thank you for your review. Regarding your suggestion to display the country where a NPS response comes from: We'll put that into our roadmap.

Capterra-loader

It's a simple and Easy system, however, would like more in-depth dashboards

Jun 18, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: How Simple it is to edit and view. I like the overview section as it is very easy to read and I use to as is for reporting and can screenshot the page.

Cons: Great to have some optional features in regards to reporting. the export data feature is lacking and I am sure there is more information you can provide automatically.

Overall: Quick and easy NPS score

We've been using FanExam for a few months now and are really happy with the results coming in.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup on your website
Highly customisable to your wishes to use
Great and fast customer support
Fair pricing

Cons: Perhaps some more types of design would be a cool addon.
Overview of the results would be nice.
Furthermore we're just happy with the product.

Overall: More insights in what our customers are missing on the platform.