--- title: "FanExam Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FanExam Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/160045/FanExam-for-NPS/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # FanExam Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FanExam ## What is FanExam? Net Promoter Score - NPS by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam uses NPS to ask your visitors the right question at the right time - when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 - in a systematic manner. ## What is FanExam used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FanExam?[Manage this product listing](https://www.g2.com/products/fanexam-for-nps/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FanExam 4.3 (10) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price €29 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.7 (10,512) Value For Money 4.3 (9) Value For Money 4.3 (6,549) Customer Service 4.2 (10) Customer Service 4.8 (5,858) ## FanExam alternatives [4.7 (985)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (57)](https://www.capterra.com/p/151950/Listen360/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160045/FanExam-for-NPS/alternatives/) ## FAQs about FanExam Overview ### Which roles and teams benefit most from FanExam? FanExam benefits brand marketing and partner engagement teams that create interactive campaigns, quizzes, and fan-facing experiences to build audience participation. Content creators—including podcasters, video editors, graphic designers, and writers—can turn media into audience activities. Founders and finance or sales leaders use participation results to assess campaign performance and support commercial decisions. Answer based on 10 reviews Overview ### What company size and specific industries is FanExam built for? FanExam is designed for SaaS companies, content sites, ecommerce businesses, and other website-based organizations of any size. It suits teams that want a turn-key Net Promoter Score solution and need a quick installation on a digital product or online property. Features and Usability ### What are the key features of FanExam? FanExam offers activity tracking, anonymous feedback, and feedback management for collecting and organizing customer input. It also includes NPS survey structure and NPS of customers for measuring loyalty, plus reporting and analytics, segmentation, text analysis, and third-party integrations for reviewing responses and connecting with other systems. Getting Started and Support ### What training and onboarding options does FanExam offer? FanExam provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced review and step-by-step access to product information. Getting Started and Support ### What customer support options does FanExam offer? FanExam provides chat support. Support quality feedback is not available, so no reviewer-based assessment can be made about response times or helpfulness. The listed channel is the only support option provided in the catalog data. ## Features AI summary Based on 2,092 Customer Satisfaction reviews Capterra reviewers highlight these as the features buyers value most when choosing customer satisfaction software: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) FanExam supports **Feedback Management**. However, it does not include **Customer Experience Management** or **Customizable Forms**. Instead, it offers **Reporting/Analytics** (**41%**), which gives teams a way to track response trends, review customer input, and measure satisfaction results over time, helping businesses make informed service improvements based on collected feedback. Feedback Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data NPS Survey Structure 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Text Analysis 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Third-Party Integrations 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Anonymous Feedback 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow reviewers to provide anonymous feedback to encourage honest conversations FanExam 8 features ### All Features - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - NPS of Customers: Calculate NPS of customers - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.9 (10) 3.9 Based on 10 reviews ## Pricing Value for money 4.3 (9) Free Trial Free Version Basic €29.00 Per User,Per Month Value for money 4.3 (9) 4.3 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (10) 4.2 Based on 10 reviews ## User reviews Overall rating 4.3 Based on 10 reviews Filter by rating Counts reflect reviews available in this feed. 5(5) 4(3) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Antoine D. Director, Sales and Product Marketing Used the software for: 1-3 years ### "Affordable easy to use yet comprehensive NPS Web Survey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2018 Better knowledge of my customer joys and frustrations with my own product/web site. Ability to address quickly trends of dissatisfaction. Pros FanExam integrates directly in your web site without requiring any programming skills. Email notifications, Excel export, graphical analysis, everything you need to run NPS surveys on your site. Support is really reactive and even better: helpful. And it's really affordable compared to most NPS alternatives! Cons There is not much that I don't like with Fanexam. If I really have to find something, I wish they would have more options to customize the actual survey design beyond the color and style. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Podcaster Used the software for: Less than 1 year ### "FanExam software, a great, easy and simple software! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 5, 2022 FanExam was introduced by a colleague of mine and with it I am able to get amazing feedbacks from my readers on my blog. I have better knowledge of my Readers' expressions. Through FanExam Feedbacks, I am improving my quality to satisfy my readers. Pros I love the simplicity of FanExam, how it integrates directly in my website without requiring any programming skills. It is nice that I was given the opportunity to test the software for free before using the paid plan. The amazing thing that user can provide feedbacks and send NPS ratings. Cons Actually, there's nothing I don't like about FanExam. But it will be nice if I could the country's my Readers' feedback is coming from. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Partners Engagement Specialist Used the software for: 1-3 years ### "It's a simple and Easy system, however, would like more in-depth dashboards" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 20, 2018 Quick and easy NPS score Pros How Simple it is to edit and view. I like the overview section as it is very easy to read and I use to as is for reporting and can screenshot the page. Cons Great to have some optional features in regards to reporting. the export data feature is lacking and I am sure there is more information you can provide automatically. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Graphic design Used the software for: 1-3 years ### "I Use FanExam Net Promoter Score to get Feedbacks" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 28, 2022 A friend introduced FanExam to me and ever since I have been able to keep track of when customers are happy about using my product or not .This have helped improve the quality of service that I render over the past 13months. Pros I like that I was able to test the software for free before using the paid plan. The NPS also gives me feedbacks on how satisfied or not my customers finds my product/software. Cons I don't think there is anything to not like about FanExams Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Goodness N. Graphic Designer Used the software for: Less than 1 year ### "I am sure different individuals with different comprehension will be able to use FanExam" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 8, 2022 The feedbacks have been of much value to me and I do not intend to stop using this software anytime soon Pros I like its simplicity and the fact that it provides really nice user feedback to my website. Users are able to send you NPS ratings and users also have the opportunity to provide feedbacks. The value of NPS ratings cannot be over emphasized . Am talking about feedbacks because they have been useful to me in making progressions Cons I actual do not have any Cons, but it will be a nice idea to add more designs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Vice President and Chief Financial Officer (CFO) Used the software for: 1-3 years ### "Provides amazing user feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2018 Invaluable feedback from readers of my blog. It's such an easy way to capture user comments. Pros I use FanExam on my blog and it provides amazing user feedback. Not only do you receive an NPS rating from users, but users can also provide feedback. The feedback is invaluable and helps me determine the direction of my site. Cons There's nothing I don't like. I would like to see NPS broken down by country since I have readers from all over the world. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Brand ambassador Used the software for: Less than 1 year ### "It was better than I expected." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 16, 2022 A friend recommended FanExam to me and it’s been a great help to the company as a whole, helps to keep track of our customers satisfaction Pros I loved the fact the software is user friendly and easy to use Cons For now there’s nothing I don’t like about FanExams but if am to experience any, I would like u know ASAP Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Video Editor Used the software for: I used a free trial ### "FanExam - Very Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 14, 2022 My Overall Experience with FanExam has been amazing. I haven't regretted using FanExam and I enjoy every feature in fanExam. Pros I like that FanExam is very easy and simple to use and with FanExam I get to know the satisfactions of my customers. I improve my services to my customers because FanExam has helped me get feedback from my customers. FanExam is easy to integrate in my blog even without a programming skills. Cons I haven't discovered anything I don't like about FanExam yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Writer and Proofreader Used the software for: Less than 1 year ### "Best of both worlds as regards customer service " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 10, 2023 I am aware of my users feedback and the knowledge gotten from these feedbacks has helped me improve on my services. Pros It provides great user feedback. I love it's simplicity and how I receive NPS rating and feedback from my users, this ensures I improve on my services. Cons There's not much to not like about FanExam, if there's any it would be the inclusion of more designs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Founder Used the software for: Less than 1 year ### "We've been using FanExam for a few months now and are really happy with the results coming in." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2018 More insights in what our customers are missing on the platform. Pros Easy to setup on your website Highly customisable to your wishes to use Great and fast customer support Fair pricing Cons Perhaps some more types of design would be a cool addon. Overview of the results would be nice. Furthermore we're just happy with the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160045/FanExam-for-NPS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.