--- title: "Wolken ServiceDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wolken ServiceDesk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/160047/Wolken-Service-Desk/" page_type: "product" language: "en" --- # Wolken ServiceDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Wolken ServiceDesk ## What is Wolken ServiceDesk? Wolken was established to address the challenges and gaps in the service delivery market with the passion to bring excellent service support within the reach of every company. Our founders recognized the need for a comprehensive platform seamlessly integrating various applications, providing businesses with a unified and efficient customer service solution. ## What is Wolken ServiceDesk used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wolken ServiceDesk?[Manage this product listing](https://www.g2.com/products/wolken-service-desk/claim_requests/new?auto=true) ## Wolken ServiceDesk Overview Updated September 2026 AI summary Wolken ServiceDesk is an IT service management platform for small businesses, midsize companies, and enterprises, supporting ITSM, CRM, and ticketing needs. It offers incident, problem, change, and configuration management, asset tracking, and a knowledge base, with optional project management and audit trail features. The solution is available via cloud, web, and mobile deployments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wolken ServiceDesk 4.0 (1) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $30 per user, per month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (785) Value For Money 5.0 (1) Value For Money 4.4 (706) Customer Service 4.0 (1) Customer Service 4.5 (738) ## Wolken ServiceDesk alternatives [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Wolken ServiceDesk Overview ### What company size and specific industries is Wolken ServiceDesk built for? Wolken ServiceDesk is designed for SMB, higher SMB, and large enterprise organizations. The product is positioned for companies that need service desk software across smaller business environments as well as complex enterprise operations, rather than for a single industry or sector. Features and Usability ### What are the key features of Wolken ServiceDesk? Wolken ServiceDesk offers incident management, problem management, change management, and configuration management for IT service workflows. It also includes asset tracking, project management, and a self service portal, plus knowledge base management, knowledge management, and an audit trail for service records and process visibility. Getting Started and Support ### What training and onboarding options does Wolken ServiceDesk offer? Wolken ServiceDesk provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided instruction, webinars allow group learning and presentations, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Wolken ServiceDesk offer? Wolken ServiceDesk provides 24/7 Live Rep and Chat support. These channels let users contact support at any time and get help through real-time messaging. No reviewer feedback about response speed, helpfulness, or common support frustrations is available in the catalog data. ## Features AI summary Based on 834 Service Desk reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Wolken ServiceDesk supports **Asset Tracking** and **Incident Management**, so teams can keep visibility into IT assets and respond to service disruptions more effectively. However, it does not offer **Support Ticket Management**. Instead, it provides **Problem Management** (**46%**), which helps teams identify root causes behind recurring issues. Together, these features help businesses maintain service continuity, improve issue resolution, and give teams better control over IT operations. Asset Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Incident Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Problem Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Change Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Configuration Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services Project Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments Wolken ServiceDesk 10 features ### All Features - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Incident Management: Manage and track all disruptions and incidents - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic $30.00 Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User T24 Senior Functional Analyst Banking ### "Wolken ServiceDesk issues tracking on a single click." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 30, 2021 Pros Wolken gives you complete control over internal structures and workflows, allowing you to manage and deal with all events, service requests, change requests and more efficiently throughout the organization. Helps Simply put, Vilkin Enterprise Service Desk allows you to take care of all internal issues and concerns from a single platform. Cons The biggest problem with the Wolken service desk is an interface that manages helpdesk tickets through an IT engineer, but also for customers. It's ugly, hard to use, not intuitive. Anyone who needs to use this tool will need training. This is a big disadvantage these days when software companies are trying to provide outstanding user experience and usability in UI when selling software. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.