--- title: "Simpro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Simpro Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more." source_url: "https://www.capterra.com/p/10529/Simpro-Enterprise/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Simpro Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Simpro ## What is Simpro? Simpro is the leading global provider of field service management software for the trades. We offer solutions to help trade businesses work smarter, provide exceptional service, and maximize profitability. Features include quoting, estimating, scheduling, inventory management, communicating in the field, improving cash flow, and reporting. Our workflows support break & fix service, large-scale project management, and planned maintenance job management. ## What is Simpro used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Quoting](https://www.capterra.com/quoting-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 153 user reviews Reviews sentiment Positive 74% Neutral 8% Negative 18% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Simpro?[Manage this product listing](https://www.g2.com/products/simpro/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Simpro 3.9 (153) VS. [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (153) Ease Of Use 4.6 (1,447) Value For Money 3.7 (142) Value For Money 4.4 (1,250) Customer Service 3.8 (148) Customer Service 4.6 (1,400) ## Simpro alternatives [4.2 (2,082)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (694)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) [4.5 (20,693)](https://www.capterra.com/p/174984/QuickBooks-Enterprise/reviews/) Starting price $2210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) [Xero](https://www.capterra.com/p/120109/Xero/) [4.4 (3,335)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/120109/Xero/) [View all alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) ## FAQs about Simpro Overview ### What problems does Simpro solve? Simpro solves disconnected field-service workflows by linking leads, quotes, scheduling, dispatch, technician time, materials, job costs, invoices, and payments in one system. Service contractors, installation teams, office administrators, dispatchers, and field technicians benefit from real-time job updates, fewer paper records, accurate stock control, and clearer profitability tracking. Answer based on 95 reviews Overview ### Which roles and teams benefit most from Simpro? Simpro is most used by business owners, directors, and executives overseeing field-service operations, finances, and company performance. Operations and office managers coordinate scheduling, job administration, and customer records, while project managers, coordinators, estimators, and technical teams manage quotes, project delivery, work orders, and resource allocation. Answer based on 150 reviews Overview ### What company size and industries is Simpro built for? Simpro is built for small field service trade businesses, which make up 95% of reviewers, led by construction at 35%. It is designed for electrical contractors, plumbers, HVAC technicians, security companies, and fire protection specialists, with additional reviewer representation in security and investigations (16%) and electrical/electronic manufacturing (11%). Answer based on 151 reviews Features and Usability ### What are the key features of Simpro? Simpro includes core job management tools for converting leads into quotes, scheduled jobs, and invoices. Reviewers frequently discuss job scheduling and dispatch, job costing, inventory management, and time tracking. Differentiating field-service features include mobile job updates, photo uploads, signature capture, purchase orders, and accounting integrations. Answer based on 62 reviews Integrations ### Which third-party tools and platforms does Simpro integrate with? Simpro integrates with Xero for accounting, alongside Google Calendar, Google Drive, Gmail, Microsoft Outlook, HubSpot CRM, Mailchimp, and Groundplan. Its catalog includes over 40 integrations, covering accounting, customer relationship management, email, calendars, file storage, marketing, and estimating workflows. Reviewers most frequently identify Xero as a key accounting connection. Answer based on 29 reviews Getting Started and Support ### How easy is it to onboard and train a team on Simpro? Simpro offers in-person training, live online sessions, webinars, videos, and documentation. Reviewers report that field engineers and nontechnical users handling everyday scheduling or job updates can learn the basics quickly, while administrators and office teams need more time for setup, customization, data migration, and the system’s broader feature set. Training quality can affect adoption. Answer based on 51 reviews Getting Started and Support ### What customer support options does Simpro offer, and how do users rate the experience? Simpro offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative assistance, and chat. Users often describe support as responsive, helpful, and effective during onboarding, but experiences vary: some report long waits, delayed ticket replies, inconsistent expertise, and difficulty resolving operational issues. Answer based on 62 reviews Ease of use ### Is Simpro easy to use for field service teams? Simpro becomes manageable after training, but its interface can feel complicated for new users. Field service teams value job management, documents, invoicing, and mobile access once workflows are configured. However, some small business teams find navigation click-heavy, report customization restrictive, and the wide feature set overwhelming during setup. Answer based on 47 reviews ## Features AI summary Based on 16,388 Billing and Invoicing reviews Capterra data shows that buyers of billing and invoicing software rank the following features as their top priorities: - **Invoice Processing** (**53%** of reviewers rated this feature as critical) - **Invoice Creation** (**55%**) - **Quotes/Estimates** (**55%**) Simpro supports all three features that reviewers rate most highly: **Invoice Processing**, **Invoice Creation**, and **Quotes/Estimates**. Together, these capabilities help businesses create quotes faster, turn estimates into invoices with fewer manual steps, and manage billing more accurately, allowing teams to improve cash flow and keep customer transactions organized. Quotes/Estimates 2.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Mobile Access 2.8 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 3.6 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Management 3.4 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Third-Party Integrations 3.8 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Scheduling 3.2 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Simpro 286 features Drawing and modeling designs within 2D flat dimensions Designs generated in either 2D or 3D format Representation of any object in 3D Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Regulate who can view information within the system Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Verifies and confirms the accuracy of an address A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Converts images into a textual description, identifying key elements. Uses AI to condense large amounts of text, audio, or video data into a coherent form Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Provides a built-in API builder for developers. Manage the process of evaluating documents or requests submitted for approval Estimate project costs based on groups of items and procedures Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Automatically populating fields or sections within a form Automates calculates and generates Bill of Quantities (BoQs) and/or Bill of Materials (BoMs). Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Completes tasks independently without constant human intervention Allows users to attach barcode and/or signature data within a report. Scan barcodes to ensure accurate pricing and label tracking Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Access to a library of manufacturing parts, models, and specs Create, manage, and send invoices or bills to customers 3D design and modeling tool enabling a virtual information model Allows clients to book jobs through the desktop page or within the app. Track actual spending to ensure it's in line with the planned budget 3D design and modeling tool enabling a virtual information model A system that allows access to a database structure without relying on an external program Track all information required to develop and sell lots in housing projects Computer aided design to create precision drawings or technical illustrations A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections. Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods An itemized to do list that can be edited as tasks are completed Manage contact details and communication with clients Notifies clients, should any delays or mishaps occur. Private online space that lets businesses securely share documents and provide information access to clients Track all company interactions with current clients Provides a channel for team members to share AI models, media files, communicate, and work together Allows multiple developers to work on the same file simultaneously while on different computers. Specialized for organizations who focus on commercial projects and processes Designed to serve commercial properties For commercial and industrial purposes Enables and/or facilitates communication on the jobsite and between the field and office admin. Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Capability of a software or system to make decisions and perform actions based on specified conditions Automated reminders and confirmations for booked appointments and events via text or email Supports the integration of the project management solution with a third-party accounting management solution to streamline the construction project lifecycle. Supports the integration of the project management solution with a third-party estimating and bid management solution to streamline the construction project lifecycle. Supports the integration of the project management solution with a third-party workforce management solution to streamline the construction project lifecycle. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Provides administrative features to renew, track pricing, analyze terms, and outline expiration dates for SaaS contracts. Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Provides formulas and tools to facilitate the calculation of industry-specific costs and/or associated labor. Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Process to track, record, and analyze expenses that occurred over the entire duration of a given project Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integrates with CRM software to monitor all aspects of the customer relationship. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import, collect, and capture data from multiple sources Process of gathering, measuring, and analyzing accurate data Import and export data to and from software applications Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Accept and process credit/debit card transactions Provides users the ability to monitor and update project costs, and track all utilized resources Track products that are for sale at a reduced price or part of coupon promotions Notifies field service workers of their upcoming assignments. Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Allows users to create forms with branching logic without any code. Generate estimated arrival times for drivers to keep back office or customers informed Estimating software designed for electrical businesses Electronically collect payments for goods or services Create and store all design plans electronically Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Allows users to access built-in work instructions. Enables communication within the app from manager to field service employee. Track employee schedules, availability, and performance across projects and tasks Leverages optical character recognition (OCR) technology to enable the search of text within blueprints. Manage procedures that ensure organizational equipment remains in working condition Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins Monitor and record expenses such as purchases or charges incurred Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Ensures structure and clarity of a project via simplified file, photo, and documentation sharing and annotation functionality. Formal report compiled by onsite personnel Includes some ability to serve as a sales and ordering application. Manages and dispatches work orders, allocates assets and resources, manages contractors, and schedule jobs Store and access documents, forms, and photos in one centralized place Plan, manage, and track the financial activities of an individual or organization Management of commercial motor vehicles for work-related purposes Primarily serving architecture, engineering, and construction industry professionals Designed to be used by carpet cleaning businesses Intended to be used by field service companies Software designed specifically for HVAC companies Intended to be used by pest control companies For subcontractors to manage remodeling projects, including estimating, job costing, and client communication Specialized for organizations who focus on residential projects Form predictions based on past and present data/trends Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Identify and prevent suspicious activity Search for specific words or phrases within a document or database Use AI to generate content in the form of text, images, videos, etc. Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Records GPS and time data points in reports. Archive of job costs for similar projects Information, data and reports that are being tracked over time Estimating software designed for HVAC businesses Provides built-in image and video recording capabilities. Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Stores, monitors, and maintains customer information in an easily accessible system Records, centralizes, and provides access and sharing settings to project information into a centralized depository. Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Integrates with third-party construction estimating software to supplement the overall cost management process. Integrates with home inspection software to streamline the job costing and job coordination process. Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) Monitor product stock levels Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Organize, monitor, and remotely manage IoT devices Identify and respond to unexpected problems or failures (ie. "negative events") Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Report on the allocation and distribution of labor costs across projects Track, manage, and standardize customer rates for services performed by technicians Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Track asset locations using GIS and GPS technology. Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Process of planning, procuring and controlling material flows along with supplier evaluation and shipping Collection of images, videos and other digital content that can be used Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Capture signatures via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and handle various international currencies Manage and support multiple locations Supports the uploading and input of blueprints using a variety of file types (SVG, DXF, DWG, PDF, JPEG, etc.) and sources of input (CDs, email, portable drives, etc.). Ability to handle several projects simultaneously Allows users to give natural-language instructions for browser-based tasks. Converts scanned or image-based documents into searchable, screen-reader-compatible text. Ability of websites, web applications, or mobile applications to function without an active internet connection Allows users to access and finalize forms without an internet connect. Book meetings and appointments through a website or digital platform Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Track parts inventory levels and manage re-stocking Swipe a credit card or manually process payments while with the customer in the field Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries Generative AI models can create personalized recommendations for users based on their preferences and behavior. Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Enables the capturing and/or uploading of photographs or videos to document project progress Estimating software designed for plumbing companies Predict future data based on historical data sets Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Calculate rule-based prices for a product/service Arrange tasks based on the level of priority or urgency Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions Organize and manage all processes/procedures involved in purchasing goods and/or services Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Reporting on how each user, task or process has advanced since its initiation Manage and track financials on a project-to-project basis Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Pre-designed project plans that can be customized Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Create, manage, or update project workflows. Estimate or forecast of a future scenario based on the study of present trends Analyze floor plans to generate workflow Create proposals based on costs of labor and materials Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Track and manage all activities and tasks necessary to maintain a desired level of quality Integrates with QuickBooks Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Timed notification for any upcoming task, deadline, appointment, or activity Converts data collected from forms into reports in a variety of file types (PDF, Word, etc). Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Delivers insights into charger performance, energy consumption, revenue, and usage trends to optimize operations and maximize utilization. For residential properties Assign available resources to various projects and tasks Ensure the answer provided fits set parameters (numerical, positive number, etc.) Track and facilitate returns of products sold Organizes and stores history of RFIs (request for information) & submittals, tracks date/time and whether a response has been received Initiate collection and analysis of known risks Allows users to see tasks according to permissions and roles. Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Ensure that quotes/invoices are correct before sending to customers Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Track information, qualifications, and contact details of subcontractors Manage all supplier data and operations Gauge satisfaction and receive information for improvement and success Measure digital plans to calculate labor and materials needed Create, manage and track all task activities and progression Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Provides contractors and crew a digital timesheet to track hours; some push man-hours from daily project progress reports to timesheets. Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Allows annotations and adjustments to original takeoff estimates after the initial takeoff calculations have been completed. Displays a graphical view of a build assembly to visualize which portion of the project you're estimating Track the duration and expiration of warranty as well as any obligations under that warranty Web form that allows users to enter data that is sent and processed for different reasons Provides varying estimates based on different scenarios Provides users with templates that break down individual construction cost requirements into tasks. Create a new work order Creating, assign, and track jobs and/or tasks for work orders Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Assigns tasks, enables the scheduling of crew and resources, and manages and/or monitors progress on projects and jobsites. Get Advice We can help you find the software with the features you need. Features 3.8 (152) 3.8 Based on 152 reviews ## Pricing Value for money 3.7 (142) [View pricing plan details](https://www.capterra.com/p/10529/Simpro-Enterprise/pricing/) SIMPRO Premium Contact vendor for details It includes: - Quoting & Estimating - Field & Contractor Scheduling - Real-Time Inventory Management and Purchasing - Field Operations Management - Invoicing & Payments - Accounting & Financing - Reporting & BI SIMPRO Premium & Digital Forms Contact vendor for details It includes: - Custom Form Builder With Drag-and-Drop Function - Intelligent Form Population - Centralized Form Database and Management System - Workflow Automation - Electronic Send and Share Capability - Lets Field Technicians Swiftly Collect Data When On-Site SIMPRO Premium & Data Feeds Contact vendor for details It includes: - Data Source Monitoring & Extraction - Automatically Scan Data - Process PDF CSV Excel & Text File Attachments - Automated Data Entry - Workflow Triggers and Rules-Based Automation Value for money 3.7 (142) 3.7 Based on 142 reviews ## Integrations [ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (148) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (148) 3.8 Based on 148 reviews ## User reviews Overall rating 3.9 Based on 153 reviews Filter by rating 5(73) 4(40) 3(13) 2(8) 1(19) Mentioned topic Sorted by most recent AK Alex K. Director Environmental Services ### "More than 10 years as a customer—high costs and disappointing support" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 6, 2026 We have used Simpro for more than 10 years and currently pay more than $250 per user licence per month. Unfortunately, our experience with customer support has repeatedly fallen well short of what we expect from a platform at this price. A recent forms and proposal-formatting issue demonstrates our frustration. We first reported it on 15 July 2026, and it was escalated to \[sensitive content hidden\] on 24 July, who acknowledged the problem. We followed up on 2 and 4 September, including an example showing the faults in our forms. On 7 September, we were advised that a fix was awaiting quality assurance approval. We emailed again on 21 September requesting a resolution timeframe. As of 7 October, that email remains unanswered and the issue continues to affect our ability to provide professionally formatted proposals to clients. Meanwhile, we have received two sales calls promoting payment-system add-ons and have been advised of a 15% increase in our monthly subscription fee. This has been particularly frustrating while an acknowledged problem affecting our business remains unresolved. We are now making progress towards moving away from Simpro. After more than a decade, our decision reflects the ongoing gap between the subscription cost and the practical support we receive. Pros We are making progress towards moving away from Simpro. Given our experience, the day we complete that transition will be very satisfying. Cons The high ongoing cost and lack of meaningful customer support are our main concerns. At $250 per user licence per month, we expect timely responses and practical assistance when something goes wrong. Instead, requests for help have repeatedly resulted in referrals to external affiliates offering additional paid training, generally requiring a half-day booking. In our experience, direct assistance with form customisation and practical problem-solving has been very limited. Our current formatting issue has remained unresolved for almost three months, despite repeated contact and acknowledgement from Simpro. The lack of follow-through, unanswered requests for a timeframe and continued sales contact have left us with little confidence in the support provided. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jonathan M. Director Construction ### "Promised "No More Excel," Delivered Pure Clunkiness & Admin Chaos" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 4, 2026 Our overall experience was frustrating, time-consuming, and full of administrative chaos. Simpro overpromised during the sales stage and failed to deliver on basic trade functionalities during onboarding. We ultimately forced a $40,000+ contract cancellation because we kept a paper trail of every broken promise. After this whole ordeal, we went back to Tradify and started utilizing more of its features. Going back to a platform built for trade businesses that actually works without the clunkiness has been a huge breath of fresh air. Make sure Simpro can independently prove it can handle your specific trade calculations before signing any long-term agreement. Pros Nothing about the software itself stood out as positive. The only upside was that their accounts department eventually issued us a full credit note for $40,000+ to wipe our contract balance to $0.00 after we challenged their pre-sales misrepresentations. Cons Clunky & Non-Intuitive Interface: Basic setup requires navigating endless confusing menus, and the platform feels completely out of touch with real trade workflows. Broken Sales Promises: Sales reps guaranteed in writing that Simpro would end "Excel chaos" and handle digital quoting seamlessly. Weeks into onboarding, their own implementation consultant admitted on record that Simpro cannot handle complex corrugated roofing calculations natively and that we would have to stick with external spreadsheets. Poor Account Support: Account management and support were slow and unhelpful when we hit major operational roadblocks. Internal Administrative Disconnect: Their internal departments completely failed to communicate—Legal initially claimed to have reviewed sales call recordings, then later claimed under the Privacy Act that no recordings existed. Weeks after our balance was zeroed out by accounts, an external collection agency emailed us out of the blue chasing payment for the cancelled contract. Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) We originally made the switch from Tradify because Simpro’s sales team promised in writing that their platform would eliminate "Excel chaos," streamline our digital quoting, and centralize all our operational workflows into one place. In reality, Simpro proved to be extremely clunky and non-intuitive. Weeks into onboarding, their own implementation consultant admitted on record that Simpro couldn't natively handle complex corrugated roofing calculations and that we would have to keep using external spreadsheets anyway. After a complete administrative nightmare—which ultimately ended with Simpro issuing a $40,000+ credit note to wipe our balance to $0.00 and cancel the contract—we went straight back to Tradify. Leaning further into Tradify's features has been a massive breath of fresh air; it actually works seamlessly for Kiwi trade workflows without the bloated menus, hidden limitations, and broken sales promises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tricia C. Director Business Supplies and Equipment ### "Good Product but appalling customer service. Huge price increases and no accountability." 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 21, 2026 Such a good system but have been waiting 15 years for changes that allegedly were happening and never have happened. Outrageous price increases Pros Simpro is a great business tool for scheduling, managing stock, invoicing but the appalling customer service and exorbitant price increases are making it a no go for small business. . Cons Simpro has increased prices outrageously over the past few years. This year 15% alone!!! They have over committed themselves and are now on a money grab trying to force "lightening" on the customers when its performance is poor. They make changes to the back end that cripple emailing out from the system then take 3 days to resolve. Cistomer service is appaling. Alternatives considered [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reasons for choosing Simpro Fell for sales talk, THEN EVERYTHING YOU WANT TO DO IS EXTRA AND COSTS A FORTUNE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Ben W. operations Environmental Services ### "Stay well away " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 5, 2026 My overall experience with Simpro was extremely disappointing. It caused a great deal of stress and frustration, and we found the system clunky, unintuitive, and inefficient to use. The customer support was poor, and getting meaningful assistance when we needed it was difficult. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. When we asked to end our contract early because the system wasn't meeting our needs, we were simply told that we had to pay out the remainder of the contract. We felt our concerns were dismissed rather than addressed, which made an already frustrating experience even more disappointing. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. We also found ourselves locked into a contract for a system that didn't meet the expectations set during the sales process, which only added to the frustration. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. Pros There was honestly nothing I liked about Simpro. The best part of the entire experience was when our binding contract finally ended and we were able to leave. That was the only positive outcome. Based on our experience, I wouldn't recommend Simpro to others. Cons What I liked least about Simpro was the complete lack of support and communication. Whenever we needed help, it was difficult to get clear answers or meaningful assistance. The training materials and videos were poor, and the trainers didn't appear to have the practical knowledge needed to answer real-world questions. We found the system clunky, difficult to use, and not what we were led to expect. Based on our experience, I would not recommend Simpro to anyone looking for a reliable business management system. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) We made the switch because we were looking for a system that offered better business management, improved tracking, and more efficient workflows. We needed software that would help us run our business more effectively and provide greater visibility across our operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Office Admin Utilities ### "Robust and comprehensive job management tool with a steep learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2026 Overall, my experience with the software has been highly positive despite a steep learning curve. It has completely streamlined how we manage our jobs, inventory, and field staff. The software is incredibly robust and capable, which makes it ideal for businesses that need to track comprehensive job costing. While it does feel overly complex and click heavy at times, the massive boost to our back office organization makes it well worth implementing. Pros It is an absolute powerhouse when it comes to keeping our quoting, job management, and invoicing tied together in one single source of truth. The depth of the project management features and job costing tools makes it incredibly easy to track real time profits and expenses on larger projects. Having our asset management and inventory updates sync automatically with billing saves the office team tons of admin hours every single week. Cons The system layout can feel quite clunky and rigid when you are first learning how to navigate it. It often takes far too many clicks just to get through a simple daily task like revising an invoice or editing purchase orders. The mobile app can also be a bit delicate after updates, occasionally lagging or requiring a full reinstall to get field notes to sync properly up to the main office dashboard. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joe H. Junior Project Manager Construction ### "Simpro Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Overall, my experience with Simpro has been very positive. It’s a powerful all-in-one platform that really helps streamline job management, from quoting through to completion and invoicing. Once you get used to how everything is structured, it becomes a central hub for running day-to-day operations efficiently. The scheduling, job tracking, and integration between different parts of the system stand out the most, saving time and improving visibility across projects. While there are a few areas that take some getting used to, the benefits definitely outweigh the drawbacks. Overall, it’s a reliable system that adds real value to managing jobs, teams, and business performance. Pros The user interface is very intuitive, making it easy to onboard new team members without extensive training. Job scheduling and dispatching are extremely efficient and it’s simple to assign work, track progress, and update jobs in real time. The integration between quoting, invoicing, and job management is seamless, which saves a lot of time and reduces admin errors. Reporting features are strong, giving clear insights into job costs, profitability, and overall business performance. The mobile app is a big plus for field engineers — they can update jobs, upload photos, and capture signatures on-site. Inventory management is well organised and helps keep track of stock levels accurately. Customer support is responsive and helpful when issues do come up. The system is very scalable, so it works just as well for growing businesses as it does for larger teams. Cons The PO (purchase order) system and work orders can be quite delicate. they need to be handled in very specific ways, otherwise it’s easy to throw off a job’s financial figures. Some workflows require multiple steps, which can slow things down for straightforward tasks. Occasional lag and the odd system crash can be frustrating, particularly when working on larger jobs or detailed quotes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Braden B. Managing Director Construction ### "AVOID at all costs!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2026 AVOID at all costs!! This company is only after your money. The sales person had an amazing pitch and sold me on convenience and process driven application which was meant to reduce the admin staff I require, instead, I had to employ an additional staff member to work Simpro properly. First - they charged a discounted rate of approx $6000NZD for set up (our replacement software Tradify had NIL set up cost). The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly. Invoicing was a nightmare, and could take several hours to produce a single invoice. Because they couldn't get their supplier invoice system to work properly, we were told that the only solution was for the supplier to change their invoices to suit Simpro! This defies belief, the supplier is an international company LOL. When the new staff member was employed, they wanted $750NZD for 3hours of training!! Then, for every "user" it costs $200NZD per month, and if that "user" needs the mobile app, another $50NZD for month. Upon contacting them to complain, they had no complaints policy or procedure, no escalation process and when I pushed, their only response was to talk to their lawyers! I now have to finish off my contract with them as they catch you on a minimum 12 month term even though they have failed to meet their obligations. Pros Their sales pitch. They came to me to do the set up. They are great marketers of their own branding... Cons Almost every aspect. The software is really only suitable for large, multisite businesses who have the budget to spend on the software and the staff to manage it. Switched from [NextMinute](https://www.capterra.com/p/187040/NextMinute/) Looking for a more complete software, was sold on great promises. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/) Reasons for choosing Simpro Believed the sales pitch, if were to work as it should I would have needed to spent less time on admin Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Peter S. Backend Developer Information Technology and Services ### "SIMPRO REVIEW" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2026 my overall experience, I like it because it make my make my work more easier and straight forward! I will highly recommend it Pros This application has really helped me with my project management right come job quotes costing to to my task maintenance planning Cons It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HK Harry K. IT and Business Support Building Materials ### "Simpro Update After 1 Year" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 19, 2026 Really impressed - personally I can't see any other way of working for the foreseeable. I would recommend it to any business in a similar trade, as long as they are able to put the work in for implementation & ongoing dev. Pros Simpro has proven itself to be a reliable CRM system for our business. It is flexible and customisable to suit our ever-changing business workflows and now we've been going for a while we find it very easy to use. Cons Support can be lacking especially when it comes to the mobile application. The usual response it just to re-install the app. Alternatives considered [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) Reasons for choosing Simpro The reason was mainly due to pricing & specific business needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EE Edward E. Estimator Construction ### "Avoid at all cost!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 28, 2026 After 2 years we are ready to quit! Very outdated, the user interface is awkward and not intuitive, it reminds us of Windows 95! We regularly loose work, I had to enter my notes THREE times recently! Support was friendly but decided that it was probably our fault and won't do anything. Infuriating!! Pros Lots of options, capable of lots from quoting to invoicing, with lots of integrations with other software Cons Loses work regularly, not intuitive, expensive. Any issues are your fault not theirs so problems during get fixed Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reasons for choosing Simpro Working offline was a large consideration but it's no longer possible Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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