# Insider One Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Insider One Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more.

Source: https://www.capterra.com/p/160085/InOne/pricing

---

# 

 Insider One Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Insider One

## What is Insider One?

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader.

## What is Insider One used for?

[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Personalization](https://www.capterra.com/personalization-software/)

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£1000

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Insider One?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://useinsider.com/&name=Insider One)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Insider One

4.8 (16)

VS.

[4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/)

Starting Price

£1000

Per User, Per Month

Starting Price

$9

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (16)

Ease Of Use

4.6 (2,126)

Value For Money

4.6 (14)

Value For Money

4.5 (2,022)

Customer Service

4.7 (14)

Customer Service

4.5 (2,070)

## Insider One alternatives

[4.5 (6,217)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

Starting price

$15.00

Per User, Per Month

Highest Rated

[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

Starting price

$16.00

Per User, Per Month

[4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/)

Starting price

Contact vendor for pricing

[4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

Starting price

$12.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/160085/InOne/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Campaign Management

4.8 (9)

100.00% of 9 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Activity Dashboard

4.4 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Marketing Automation

5.0 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Automate workflows and trigger campaigns based on customer actions

A/B Testing

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Multi-Channel Marketing

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Multivariate Testing

4.5 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Create many versions of emails, forms, or actions and gauge which is most effective

Insider One 89 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Display advertising and marketing messages to users based on their browsing history and preferences

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Set campaign schedules by selecting start, pause, and end dates

AI-based platform which conducts a conversation via auditory or textual methods

Identify customers at risk of migration and activate strategies to retain them

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

The ability to create unique content

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Publish and distribute content to targeted audiences

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Visualize and analyze customer experience across all touchpoints and channels

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.)

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Assemble applications and processes by dragging over and arranging pre-built components

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Plan, execute, and analyze email marketing campaigns

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Set up automated email sequences to streamline outreach and engage leads/contacts

Track delivered, received, and opened emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Used by marketers and advertisers

Games or game-like elements to track progress and reward accomplishments

Use AI to generate content in the form of text, images, videos, etc.

Add, edit, and manipulate HTML code directly

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Manage contacts across multiple mailing lists

Automate workflows and trigger campaigns based on customer actions

Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding

Access software remotely via mobile devices

Optimize content to ensure it is easily accessible for mobile users

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Create many versions of emails, forms, or actions and gauge which is most effective

Create and update newsletter content to increase engagement

Using different methods or channels to connect with customers

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Analyzing historical and current data and generating a model to help predict future outcomes.

Preview materials before finalizing projects

Streamlining repetitive tasks and activities through automated and predefined workflows

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Analyze and gain insights into data in real-time

Receive data and information in real time

Active reporting of data and metrics

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Track visibility and traffic from search engines

Group leads or contacts based on their specific characteristics

Send promotional campaigns or transactional messages via text messages

Add or remove subscribers from mailing lists

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Edit text as needed

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Track and analyze information regarding website visitors

Customize website features

Monitor activity of individuals who visit your website using cookies

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.9 (16)

4.9

Based on 16 reviews

## Pricing

Value for money

4.6 (14)

Free Trial

Basic

£1,000

Per User,Per Month

Value for money

4.6 (14)

4.6

Based on 14 reviews

## Integrations

[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

TikTok](https://www.capterra.com/p/237591/TikTok/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)[

AppsFlyer](https://www.capterra.com/p/156811/AppsFlyer/)[

Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (14)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (14)

4.7

Based on 14 reviews

## User reviews

Overall rating

4.8

Based on 16 reviews

Filter by rating

5(12)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Deniz Devrim S.

Sr. Digital Marketing Specialist

Retail

### "Great products with tailored customer services"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 27, 2026

We are very satisfied with what Insider One provides overall. Plenty of features that we use in the platform increases our conversion rates.

Pros

We've been working for Insider for a long time. We can always reach to the team when help is needed. Products are getting improved day by day according to our needs.

Cons

Web & App templates numbers could be more that current number. Also we would like to have POC before we buy any product but sometime it can lead to a conflict.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Doruk S.

Sn. E-commerce Sales Specialist

Consumer Electronics

### "The Only Tool You Need to Boost Your Growth"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 2, 2026

My experience with Insider One has been transformative for our growth strategy. It isn’t just a tool; it’s a comprehensive ecosystem that has allowed us to consolidate multiple point solutions into a single, cohesive platform. We’ve successfully scaled everything from AI-based segmentations to automated user recommendations with ease. Despite the technical complexity of launching multi-channel journeys, the process felt effortless thanks to the platform’s smooth integrations and a highly proactive customer success team.

Pros

Fast, easy integration and a flawless Shopify connection. The customer success team is highly proactive, and the Web Suite and Architect tools are indispensable for our workflow. Reporting is very comprehensive, now with AI support in the panel, I can also easily understand the reports.

Cons

Since the platform offers such extensive and powerful tools, it can be a bit overwhelming for beginners. Specifically, mastering all the features to build multi-channel campaigns and complex journey orchestrations requires a significant time investment.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TJ

Tramaine J.

Marketing manager

Information Services

### "Simple and Effective for Everyday Use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

February 23, 2026

My overall experience has been positive. It’s a solid tool for managing communication and basic marketing tasks. While there’s room for improvement in some features, it generally works well and makes daily tasks easier.

Pros

What I liked most was how easy it is to manage messages and interactions in one place. The interface makes communication smooth, and it helped keep things organized without much effort.

Cons

The part I liked least was that some features could be more intuitive. A few tools felt a bit limited, and there were moments I had to hunt around to find what I needed.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

I wanted a platform that offered more features in one place and better overall value. Insider One felt more streamlined for managing campaigns and communication together

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

CRM Manager

Apparel & Fashion

### "Seamless journeys across email, WhatsApp, and app that simplify personalization and drive repeat purchases"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 27, 2025

Pros

Insider makes it easy for our team to bring all channels together in one place, from email to WhatsApp and the mobile app, without juggling multiple tools. Architect is very intuitive, so setting up lifecycle flows for abandoned carts, onboarding, or win-back campaigns is quick even for non-technical users. The Platform Suite gives us flexible segmentation, allowing us to target shoppers based on behavior and preferences in real time. The Mobile App Suite helps us keep app users engaged with well-timed push notifications and in-app messages instead of generic promotions. Overall, it helps our marketing team move faster, test new ideas, and personalize at scale.

Cons

Sometimes new features or modules require a bit of a learning curve, and a few interface elements differ between products, but the onboarding and support teams are very hands-on, which reduces friction and helps us get value quickly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FB

Fazlican B.

Chief of Staff

Retail

### "Better communciation experience with Insider"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 19, 2025

Pros

Insider enables us to easily deliver consistent, personalized customer experiences across multiple channels. Whether it’s web, app, push, email, or SMS, the platform ensures our messages are timely and relevant. The Architect journey builder, in particular, has been instrumental in creating automated flows that feel smooth and boost engagement.

Cons

Getting started requires a longer onboarding period than ideal, but the experience afterwards is absolutely worth it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Seda U.

CRM

Cosmetics

### "Boosted our store’s sales using Insider’s easy web and messaging tools"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 19, 2025

Insider lets us automate reminders, send personalized product suggestions, and connect with customers in ways that boost both engagement and conversions, all with less manual work for our team.

Pros

The journey builder and easy integration between web, email, and SMS made it super simple to launch new campaigns. Personalization and dynamic content help make our toy recommendations stand out to shoppers, and campaign performance has picked up.

Cons

It takes some effort to learn all the features, but having helpful documentation and fast support makes it much smoother.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FD

Furkan D.

Web Performance and Analytics Executive

Telecommunications

### "Boosted Lead Generation and 39% Cost Savings with Insider’s Web Suite"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 19, 2025

Pros

Insider’s Web Suite makes it incredibly easy to manage our customer data across web and mobile channels, all through a unified dashboard that provides a complete view of every interaction. Creating and launching targeted campaigns is simple and intuitive, letting our team quickly engage users with personalized experiences. We’ve seen our conversion rates and customer satisfaction improve thanks to real-time personalization, as the platform dynamically adapts each website experience to visitors’ needs.

Cons

The initial setup process did take some time and needed input from our tech team, but after configuring Insider’s Web Suite, everything has worked smoothly and reliably for our marketing and support efforts. It would also be helpful to have more out-of-the-box integration options for local messaging platforms like SMS and WhatsApp, but the strengths of the system outweigh this minor limitation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Analista de CRM

Information Technology and Services

### "Plataforma potente e ótimo Suporte"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 12, 2025

A experiência no geral tem sido ótima, o suporte atende bem e tira todas as dúvidas, correm atrás de formas de resolver as nossas necessidades. O nosso Solutions Architect também faz um trabalho excelente com o time. Acho mediana a questão da facilidade de uso, mas entendo que trata-se de uma plataforma muito completa.

Pros

Gosto da praticidade e agilidade do Suporte ao cliente, envolvendo também, CSM, time de onboarding e Solutions Architect. Todos são muito atenciosos e se preocupam em resolver as questões levadas e adaptar a plataforma ao nosso tipo de negócio.

Cons

Ainda acho um pouco complexa algumas funcionalidades da plataforma. Ex: Architect, racional para segmentação, negativação de base em um disparo específico, acredito que existem formas mais práticas de realizar esses processos hoje em dia.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Analista de CRM

Information Technology and Services

### "Plataforma excelente!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 12, 2025

Quando nossa equipe precisa criar campanhas para públicos-alvo bem definidos, a Insider nos atende perfeitamente. O recurso de segmentação personalizada da plataforma é muito completo, oferecendo diversos critérios e parâmetros, além de permitir as customizações que solicitamos.

Pros

A Insider oferece uma variedade de recursos e canais muito eficientes. Além disso, a plataforma nos dá a flexibilidade de solicitar modelos e parâmetros de rastreamento personalizados para as nossas necessidades específicas, o que é um diferencial importante. O serviço de atendimento e a agilidade da equipe também são excelentes, ajudando muito na integração e na solução de questões do dia a dia. A equipe da Insider também colabora conosco com sessões de estratégia para otimizar nossos resultados.

Cons

A ferramenta é bastante intuitiva, mas acreditamos que existem alguns pontos de melhoria, como a ocorrência de bugs e o fato de que alguns recursos poderiam ter uma usabilidade mais simples.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Growth Marketing Manager

Newspapers

### "Aumento rápido da conversão com automação multicanal e engajamento de aplicativo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 11, 2025

Nós conseguimosOrquestre comunicações e campanhas por e-mail, push de aplicativo, WhatsApp e SMS em um só lugar. Automatizamos as jornadas do usuário para maior engajamento e conversão em nosso aplicativo, entregando mensagens personalizadas e com tecnologia de IA em escala, reduzindo desistências e melhorando as taxas de retenção. Capacitamos nossa equipe para lançar, testar e refinar estratégias multicanal de forma independente para maior ROI.

Pros

Plataforma incrivelmente intuitiva — treinamento mínimo necessário para a equipe. ● Liberdade para gerenciar e automatizar campanhas em aplicativos, e-mail, WhatsApp e SMS a partir de um único painel. ● Facilita a criação de jornadas complexas e personalizadas com arquitetura de arrastar e soltar e modelos pré-criados. ● Análises robustas para monitorar o desempenho e otimizar o engajamento. ● Suporte e conhecimento local relevantes para o mercado brasileiro.

Cons

A implementação demorou mais do que o esperado, embora a equipe de suporte da Insider tenha sido proativa e orientado nossa integração de forma eficiente, o que ajudou a minimizar atrasos.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DÇ

Damla C.

Digital Marketing Manager

Insurance

### "The unified experience drove user engagement across platforms"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 5, 2025

We used Insider to create unified digital experiences for our customers across all their platforms. Architect allowed our marketing team to trigger contextual journeys based on the actions a user took, This led to higher engagement rates and a seamless transition from web to app.

Pros

1\. The team is able to provide consistent brand experience across web and mobile. 2. It has become easy for us to drive app installs and reactivations using architect tool.

Cons

Initial learning curve for Architect is steep, but once familiar, it empowered our team to launch customer journeys independently.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ÖA

Ozum A.

Digital Channels-Asset Manager

Insurance

### ""40% uplift in conversion rate""

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 5, 2025

"With Insider's dynamic and real-time information, we were able to fine-tune our strategy and increase consumer engagement and conversion rates. The real-time messaging support service allowed us to interact with clients in real time and offer fast assistance, which helped us retain customers and increase sales.

Pros

The Mobile App that enabled us to launch weekly campaigns on our app store during the festive and holiday season. SMS and WhatsApp to send timely updates to customers about new product launches and festive offers. Our conversion rate is now up by a whopping 40% all thanks to Insider.

Cons

We just learned about the SMS Explorer tool, which has made it easier for us to scale our SMS marketing. Would have been advantageous if this had been recommended to us earlier by the Insider team.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Jessica M.

Digital Marketer

Hospital & Health Care

### "My Experience With InOne"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 30, 2024

Pros

it makes lead tracking and email marketing automation easy

Cons

All has worked and InOne is very effective.

Switched from

[Kendo Email Finder](https://www.capterra.com/p/200901/Kendo-Email-Finder/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Rami S.

Marketer

Furniture

### "Mon avis sur InOne"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 29, 2024

Pros

Le service client est excellent, répond rapidement et offre des solutions utiles aux problèmes

Cons

Un peu compliqué à maîtriser lors des premières utilisations

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Karolina M.

Project Manager

Retail

### "Make your life easier with Insider!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 15, 2022

Pros

\- clear and simple reporting - many options for onsite changes - smart recommenders - very easy implementation - web pushes - great customer service!

Cons

\- panel is not so intuitive and you have to learn how to work with it

Alternatives considered

[SALESmanago Marketing Automation](https://www.capterra.com/p/223643/SALESmanago-Marketing-Automation/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Marketing Specialist

Airlines/Aviation

### "Insider review for enthusiasts"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 6, 2018

Insider is one of the most successful startup from Turkey. I can easily say that overall performance and benefit is 10 out of 10. One of the most promising startup in the marketing solution area. Must keep on eye on it.

Pros

Functionality and value-added products are so useful. Customer service is so agile and solution oriented. Integrated system may offer amazing benefits for your marketing funnel and boots your sales.

Cons

UI/UX design and Growth Management Platform have some lack of user-friendly perspective. Usage of products are sometimes little bit tricky and complicated. Developers should simplify some features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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