--- title: "Smoobu Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smoobu Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/160106/Smoobu/" page_type: "product" language: "en" --- # Smoobu Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smoobu ## What is Smoobu? Smoobu is a vacation rental management software designed to streamline short-term rental operations. It features a Property Management System (PMS) for managing rentals centrally. The Channel Manager syncs calendars across booking sites, preventing double bookings and ensuring up-to-date availability. Smoobu's Booking Engine focuses on attracting and retaining guests by enabling users to design their own booking system, boosting direct bookings and revenue. The Guest Communication module personalizes and schedules messages to enhance guest experiences. The Website Builder creates personalized sites to reach more guests, while the Guest Guide provides detailed information. Smoobu Dynamic Pricing adjusts rates to attract bookings. With Statistics and Account Access, users can manage teams and view rental operations. Smoobu supports various property types, from apartments to boutique hotels, offering centralized bookings and performance tracking for properties of all sizes. ## What is Smoobu used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 195 user reviews Reviews sentiment Positive 87% Neutral 4% Negative 9% Starting price €29 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 - Channel Management / 2025 - Property Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smoobu?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smoobu.com/en/&name=Smoobu) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smoobu 4.5 (195) VS. [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting Price €29 Usage Based, Per Month Starting Price $14 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (195) Ease Of Use 4.4 (1,311) Value For Money 4.4 (190) Value For Money 4.3 (1,230) Customer Service 4.4 (192) Customer Service 4.6 (1,279) ## Smoobu alternatives [4.8 (1,579)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (267)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160106/Smoobu/alternatives/) ## FAQs about Smoobu Overview ### What problems does Smoobu solve? Smoobu solves double bookings, scattered calendars, manual rate updates, and fragmented guest communication by centralizing reservations from multiple OTAs and direct bookings in one dashboard. Vacation rental hosts, property managers, and small accommodation teams use it to manage pricing, availability, messaging, and website bookings faster with less administrative effort. Answer based on 168 reviews Overview ### Which roles and teams benefit most from Smoobu? Smoobu is most used by property owners, hosts, managers, and hospitality leaders who oversee short-term rentals and vacation properties. Operations teams use it to centralize bookings, calendars, and guest communication, while directors and executives rely on it to streamline property administration, improve occupancy management, and reduce manual coordination across listings. Answer based on 195 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Smoobu built for? Smoobu is for small vacation rental operators, with 99% of reviewers from small businesses and 49% in Hospitality. It serves vacation rental owners, property managers, and Airbnb, Booking.com, and Expedia hosts, with additional reviewer concentration in Leisure, Travel & Tourism at 16% and Real Estate at 15%. Answer based on 195 reviews Features and Usability ### What are the key features of Smoobu? Smoobu includes core vacation-rental features like booking management, calendar sync, and a channel manager for multi-channel distribution. Reviewers also highlight guest communication with automated messages and the Guest App, plus a website builder with direct booking tools. Differentiating features include integrations, mobile access, and reporting dashboards. Answer based on 92 reviews Pricing ### How much does it cost and what fees or limitations are included? Smoobu offers a free version and free trial, with paid plans starting at €29/month for Professional Flex (Beta) for one unit, plus a 0.9% booking fee. Professional Prepaid costs 35/month and Teams Pro+ 55/month. Reviewers often call it good value, though some report price increases and limited discount and pricing controls. Answer based on 44 reviews Integrations ### Which third-party tools and platforms does Smoobu integrate with? Smoobu integrates with Stripe and PayPal for payments; PriceLabs, Beyond, and Wheelhouse for dynamic pricing; and Chekin App, Revyoos, and Vikey for guest check-in and reviews. It connects to 10 third-party platforms in total, with reviewer mentions confirming the strongest usage around Stripe, PayPal, and PriceLabs. Answer based on 48 reviews Getting Started and Support ### What training and onboarding options does Smoobu offer? Smoobu provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, videos offer self-paced learning, and documentation gives written reference material for setup and feature review. Answer based on 6 reviews Getting Started and Support ### What customer support options does Smoobu offer, and how do users rate the experience? Smoobu offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, and effective, especially for setup and troubleshooting. Some report limited weekend or daytime availability, reliance on tutorials or standard replies, and inconsistent experiences when issues remain unresolved. Answer based on 92 reviews Booking management ### How well does Smoobu handle booking management? Smoobu centralizes bookings across major channels and helps hosts avoid double bookings with a clear, easy-to-manage calendar. Vacation rental owners, cabin operators, and small property managers often value the synced availability, guest messaging, and direct booking tools, though some report occasional channel sync issues, limited customization, or gaps with certain platforms. Answer based on 51 reviews ## Who uses Smoobu? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,893 Vacation Rental reviews Capterra reviewers point to these as the top priorities when choosing vacation rental software: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) Smoobu supports all three of the features reviewers rate most highly: **Calendar Management**, **Data Synchronization**, and **Reservations Management**. Together, these capabilities help businesses keep availability up to date across channels, reduce booking conflicts, and manage guest reservations more efficiently, allowing teams to save time and maintain smoother day-to-day rental operations. Calendar Management 4.7 (29) 68.97% of 29 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Data Synchronization 4.5 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Reservations Management 4.5 (42) 54.76% of 42 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Guest Communications 4.5 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Communicate with guests directly within the system Online Booking 4.6 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform For Vacation Rentals 4.7 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Designed for vacation rentals Smoobu 116 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Reporting: Generate reports to assess the financial performance of an organization - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: Book meetings and appointments through a website or digital platform - Online Booking Tools: Add tools to web pages to handle online bookings - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Short/Long Term Rental: Length of rental - Single Property: One location - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacancy Management: Keep track of vacant properties - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (195) 4.3 Based on 195 reviews ## Pricing Value for money 4.4 (190) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/160106/Smoobu/pricing/) Professional Flex (Beta) €29.00 Usage Based,Per Month It includes: - 0.9% booking fee Professional Prepaid €35.00 Usage Based,Per Month It includes: - Channel Manager (Availabilities and Rates synchronization of booking portals) - Website (connected with your own Domain) - Booking System (incl. Stripe & Paypal) - Communication Automation - Dynamic Guest Guide - Guest Management (CRM) - Online Check-in - Financial Overview, Exports, Statistics and Invoicing - Full API Access and Smoobu-Marketplace connection - Unlimited Read-Only Accounts included - Additional Write-Access Accounts (15€ per additional account per month) - Email & Phone Support - Integrations access - Website Builder - New invoicing solution - Customer service chat - iOS & Android App Teams Pro+ €55.00 Usage Based,Per Month It includes: - E-invoicing included - Unlimited Read-Only Accounts included - Unlimited Write-Access Accounts - Domain setup included - Booking System Customization (CSS changes) - Prioritized customer support - Premium Setup Support Service included (1h) - 2 months free trial Dynamic Pricing - Two write-access accounts Value for money 4.4 (190) 4.4 Based on 190 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (192) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (192) 4.4 Based on 192 reviews ## User reviews Overall rating 4.5 Based on 195 reviews Filter by rating 5(145) 4(25) 3(8) 2(5) 1(12) Mentioned topic Sorted by most recent SC Stephan C. Owner and Manager Hospitality ### "SMOOBU was good 5 years ago... then became too expensive and lacked the qualities found in another Channel Manager." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 16, 2026 It was a good experience for the first two years, then SMOOBU lacked improvements, updates, upgrades and became too expensive. I was very happy to discover HOSTEX, for a fraction of the price, with a great interface and many more functionalities. Pros Solid experience. Does the job : for a few years, it was a good solution, until the price went soaring up, with no improvements. Cons More expensive than other Channel Manager Solutions. Lacks major elements : create multiple payment on website plugin. Calendar and price management slow. Alternatives considered [Hostex](https://www.capterra.com/p/254972/Hostex/) Reasons for choosing Smoobu I didn't : I quit Smoobu and switched to Hostex which is much better and cheaper. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kristian A. libero prof Hospitality ### "Utile ed intuitivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 1, 2026 Molto positiva, che ho inviato a diversi amici del settore di utilizzare questa piattaforma. Hanno un sistema di referal molto importante. Pros Un programma molto semplice da utilizzare. Facile l'implementazione con le varie piattaforme come Airbnb , booking e Vrbo. Prezzo giusto e competitivo. Cons Ho avuto diversi problemi con le prenotazioni di vrbo. Penso dovuta alla comunicazione tra il channel manager e la piattaforma Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Gérant Commercial Real Estate ### "Déçu du service" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 7, 2026 Nous étudions la possibilité de nous orienter vers une autre solution, malgré le renouvellement automatique reconduit pour un an. Pros J’utilise Smoobu pour la gestion de locations saisonnières, mais je suis de plus en plus insatisfait. Cons Déçu par l’évolution du service. En 1 an, le tarif a augmenté de 97 €. Sur recommandation de Smoobu, nous avons migré notre site vers leur nouveau CMS : rien ne fonctionnait, nous avons dû le refaire deux fois, avec au passage une perte de référencement du site d’origine. Il reste aussi des textes non traduits (ex : “CreditCart” au lieu de “Carte bancaire” sur le paiement CB), ce qui n’inspire pas confiance aux clients. J’ai le sentiment que la qualité et la localisation FR ne sont pas une priorité. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reasons for choosing Smoobu Prix d'origine : 182 € pour un appartement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pedro C. CEO Real Estate ### "The perfect tool for your first property" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 23, 2025 Smoobu was my first PMS. When I bought my first vacation rental property, I was torn between several options, but after talking to colleagues in the industry, I finally decided on Smoobu. The learning curve is easy; there are only two or three aspects that might be a little complicated, but you learn quickly. It's very intuitive, with a simple but effective control panel. I think it's the perfect tool for getting started. Pros It's easy and intuitive to start with. The learning curve is quick, I only got stuck in the section on setting prices and minimum nights. There have never been any duplicate bookings and the support team is good. I think it's good value for money. Cons When you grow and have many properties, it offers fewer features than other PMSs. The connection to other software that helps with tourist property management is not as extensive as in competing PMSs. The “ANALYTICS” section could be more comprehensive. The “prices” section can be difficult to understand at first; that part could be simplified. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NE Nicole E. Profesional Cleaner and Organizer Hospitality ### "Smoobu, low listing prices and great perks !! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 15, 2025 Smoobu offers a free website builder with direct booking! This is crucial to quick and easy bookings that go directly to me. Pros Smoobu made listing multiple properties not be a headache anymore. I don’t have to worry about double listings now! Cons Time Zone differences make it a little difficult to communicate so I think this could be better to have more availability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Chris C. Director Accounting ### "Review for the company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2025 It was very easy to learn. I thought it was extremly user friendly … Pros It’s well put together. Works extremly fast akway happy when using it good job j Cons Nothing it’s great… Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Bobby A. Director Human Resources ### "Efficient Property Management with Easy Booking Syncing" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 16, 2025 Overall, my experience with Smoobu was great. It efficiently centralized booking management and communication, saving time and reducing errors. The interface was intuitive, though more customization options for reports would be helpful. Pros What I liked most about Smoobu was its all-in-one platform that synced calendars and messages across booking sites, saving time and avoiding double bookings. The interface was clean and easy to navigate. Cons What I liked least about Smoobu was the limited customization options for reports and the occasional delay in syncing changes across platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Ja Keya A. Manager Real Estate ### "Dont walk, Run to Smoobu" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 30, 2025 I've found Smoobu to be an extremely effective tool for streamlining the management of my vacation rental properties. The platform significantly simplifies daily operations, resulting in noticeable time savings. The customer support has been consistently excellent, with prompt and helpful responses. Furthermore, I value the company's commitment to ongoing platform enhancements. I confidently recommend Smoobu to fellow vacation rental owners. Pros I love everything for set up to auto management for bookings Cons I dont have any cons for Smoobu, love it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Martin M. Director Hospitality ### "The have lost they way....." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 24, 2025 My experience with Smoobu has become increasingly frustrating. What was once a solid, user-friendly platform has evolved into a system that feels disjointed and difficult to navigate. The lack of attention to customer feedback, combined with ongoing technical issues and unreliable support, makes it harder to justify continuing with the software. Unless Smoobu prioritizes stability, usability, and customer engagement over constant, untested updates, I would not recommend it for serious property managers. Pros Smoobu was once a reliable and user-friendly property management tool for vacation rental hosts. The channel manager’s ability to sync bookings across multiple platforms like Airbnb and Booking.com was a key advantage, helping to prevent double bookings. Some of the automation features, such as message templates and guest communication, were helpful in streamlining operations. Cons Unfortunately, Smoobu continues to fall short in several areas. Frequent product and menu changes have made it increasingly difficult to manage even simple tasks, reducing overall efficiency. Customer support has significantly deteriorated over the past five years, with little to no effort to engage with customers or address concerns effectively. Recent integrations with Airbnb and Booking.com have caused major issues, including automated guest communications no longer being delivered, leading to frustration for both hosts and guests. Additionally, there is a strong focus on launching new features that often feel rushed and inadequately tested, causing more problems than they solve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Katrin V. Inhaber Leisure, Travel & Tourism ### "ACHTUNG ABZOCKE!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 17, 2025 Die Integrationen mit Stripe und Checkin funktionieren nicht und es ist bei smoobu keiner erreichbar. 2500,-€ für die Tonne. Pros ...dass theoretisch alles klappt, mir gefällt nichts, außer dass es theoretisch gut wäre. Cons kein Kundenservice, obwohl ich Premium abgeschlossen habe Switched from [Apaleo](https://www.capterra.com/p/197063/apaleo/) dass es einfacher funktioniert. Jetzt geht gar nichts mehr. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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