Splashtop

Splashtop Remote Support

4.5 / 5 20 reviews

Who Uses This Software?

Managed Service Providers (MSP), IT professionals, service providers, helpdesk


Average Ratings

20 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/year
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Splashtop
  • www.splashtop.com
  • Founded 2006
  • United States

About Splashtop Remote Support

Remotely support your clients' computers and provide them with remote access. Manage your computers from practically any device.


Splashtop Remote Support Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

Splashtop Remote Support Reviews Recently Reviewed!


Generally positive. Use for remote work. Need better multi-monitor features.

Jun 21, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like the management capabilities, the speed of the product and ease of use. Most of all we like that it performs smoothly with live rendering and video where other remote connection tools are jumpy or laggy.

Cons: The multi-monitor functions are clunky. Please develop the ability to break out the two monitors into separate windows so each remote window can be put on a separate monitor on the side you're connecting from. Many staff members at our company are requesting this.

Overall: Provides a secure, managed and fast tool for allowing staff to remotely connect to work machines from any computer.

Great software for Remote Support

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: What I liked most was being able to separate the devices into groups. We are a school district so this made it nice to have our computers divided up into our different locations. It makes it easier to find which device we're trying to help troubleshoot. We also like the it asks the user for permission before allowing remote access. We were also able to set it up to lock the computer once we're done with the remote session. This is particularly useful for staff that allows access, but then walks away to work on other tasks. It's a nice added security feature.

Cons: What I like least about the software is that there is no silent install for Mac Users. We were able to push out the installation via Group Policy for all our Windows users, but Mac users requires time to actually install the file manually. We've encountered issues where many Mac users have delayed support because we have to install the product first.

Easy to use and navigate.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple interface that is easy for even the novice to navigate. Connects to remote device with little to no issue.

Cons: Its a little expensive if you need to use for commercial purposes compared to some of the other software out there.

A good piece of software, although it's bare-bones and a bit slow in comparison with others.

May 18, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.

Pros: Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.

Cons: In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.

very good remote access service.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I pair this service with Atera RMM, it is integrated when a machine has Atera installed. lets you remote access a machine without needing to receive a temp password like TeamViewer, this can be set up that way if you would like, however. very clear picture and quick response time with very little input lag which is hard to achieve with a remote service. Splashtop does have a mobile app as well if you have that in your plan.

Cons: can't really think of anything I dislike, gets the job done and does exactly what it says it does. highly recommended if you need to perform remote maintenance often.

Capterra-loader

Best price compared to the other top remote paid services.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install and setup, unattended access for weekly or monthly maintenance schedules, data file transfer, and customer devices database with option to rename device feature.

Cons: None that I can think of, other than I Wish the SOS was free, as some of my older customers have trouble installing programs to begin with.

Overall: Extremely affordable and full function user-ability for anyone.

Same functionalities as LogMeIn Central, but less expensive!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has the same great functionalities (that I need) as LogMeIn Central, but it's less expensive.
The Android app works very well.

Cons: I would like to have email alerts with Splashtop Remote Support - PLUS.
The UI look could be better, but I'm ready to leave with that as it's less expensive than the other similar products.

Splashtop is a Great Remote Software for IT and MSP's

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall this product is great and is a asset that brings tremendous value.

Pros: Cost is low compared to alternatives and the features are rich enough to support customers remotely and get the job done.

Cons: Wish they would integrate everything into one instead of having to purchase blocks of pc's and having to purchase on-demand separately.

Capterra-loader

Great Remote Support

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I have used this software several times for remote support and was impressed on the various devices that it supports. With a few clicks you on a user's computer.

Cons: The software could be improved and I wish they had an area to add scripts to make remote support easier to do.

Overall: Would recommend and I had nothing bad to say about this company besides that they can add more features like their competitors.

Vendor Response

by Splashtop on April 03, 2018

Glad you're enjoying Splashtop Remote Support. We're working on scripts features for our upcoming Remote Support Premium edition. You can get more info and early access by clicking the Premium option on the Splashtop Remote Support web page.

Great for small business owners

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is easy to install and use. Simple designs add to the ease of use. Also it is affordable for a user for s year. Very secure.

Cons: Very secure is a pro in my book. However, the double login is a little cumbersome if you are trying to login from a new computer that is not recognized.

Capterra-loader

Great remote desktop software with incredible features!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Cons: The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

Overall: Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.

By far the best remote desktop experience

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easiest to use, and integrates directly with Autotask. Software rarely has any hiccups and provides an excellent interface.

Cons: Don't actually have any issues with the software, other than the fact it can be a little resource heavy. Tend to see 20-40% resource usage by splashtop application during use, otherwise minimal impact.

Overall: Easy remote support

Does the job after getting used to the quirks of the software.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Performance is excellent. I can remote to my pc at 1440p resolution and the stream quality on my phone is smooth.

Cons: I can not change the resolution of pc while I'm remoting to it. Sometimes the resolution gets stuck to my phone's despite using the native setting.

Great tool for remote support of applications and users.

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Screen refresh rate is great. File transfer easy to use. Engineers have easy to use desktop application with all the remote computers.

Cons: Copy / past not always working, reconnecting to the client can resolve this issue. Missing a button with CTRL+ESC.

Great replacement product for LogMeIn Central at a very good price.

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can set us groups and additional users for a group or groups. Good handling of multi-monitors, very good speed and screen resolution very readable. Lots of option to adjust to different size monitors and handle slower internet connections.

Overall: Ability to work with clients remotely and reseller to them so they can use it to remote into their own computers.

We can as a teams remotely access own computers and shared computers with any device.

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to access teams remotely access own computers and shared computers with any device. MSP, IT professionals, service providers, and helpdesks can remotely support their clients, computers and provide them with remote access. I like that about the applications

Cons: Continue to develop and improve on the application. Its is a challenge to access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from.

Overall: You can access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from. To set up this is easy run the software on the computer you wish to be able to access, and set the software to allow accessing that computer from the Internet.

One of the BEST remote support software

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Splashtop everyday single day to support our customers, its really easy to use and fast, I like that we can transfer files between computers fast and easy.

Cons: Sometimes we get a hard time trying to connect to the remote computer, but most of the time the issue is the computer.

For the price you can't get a better software.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Splashtop impressed me because the price is not high, they are always improving and the speed of connection is awesome.
The first time I tried it I played a video on the remote computer and I was able to watch and hear it fine.
It does what its supposed to do, let you remotely connect to a computer in order to manage it.
The price is great.

Cons: This is a very good software but it lacks a lot of the things others (that are way more expensive mind you) have.
Sometimes the software won't update automatically at the remote computer and sometimes computers just won't be reachable anymore.

Overall: The price was what made me look at this software.
For the price it is a really good software.
I can connect to my computers remotely and manage without problems.

Splashtop Abandoned Me

Jul 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Cons: Splashtop Remote Mouse on my iPhone talking to Windows 10 no longer work putting me as handicapped 72 yr man with no access to windows 10
My iPhone was my mouse on Windows 10 but tech support has ignored me

Splashtop is the affordable solution for small help desk support!

Apr 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our organization used another remote assistance tool for a few years until the cost of said tool just became too much to justify. On the recommendation of a colleague, we completed a trial of Splashtop and found that it worked very well for our organization size. If you need to support a user by connecting to their desktop, this performs the task very well. Desktop connection is quite seamless with very little to no latency issues. Connecting to a dual monitor station requires you to manually change between screens but you get used to this very quickly. Their mobile app is very convenient for the IT professional on the go. Simply place the app on your tablet and you can be supporting your users from practically anywhere. It would be nice for them to introduce a feature where you can reboot a machine from the computer list without having to log into the machine. Overall, if you are looking for a reliable and cost effective way to remotely assist your users or clients, Splashtop is a very viable solution.