Splashtop Remote Support

4.5 / 5 5 reviews

Who Uses This Software?

Managed Service Providers (MSP), IT professionals, service providers, helpdesk


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/year
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Splashtop
  • www.splashtop.com
  • Founded 2006
  • United States

About Splashtop Remote Support

Remotely support your clients' computers and provide them with remote access. Manage your computers from practically any device.


Splashtop Remote Support Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

Splashtop Remote Support Reviews Recently Reviewed!

We can as a teams remotely access own computers and shared computers with any device.

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to access teams remotely access own computers and shared computers with any device. MSP, IT professionals, service providers, and helpdesks can remotely support their clients, computers and provide them with remote access. I like that about the applications

Cons: Continue to develop and improve on the application. Its is a challenge to access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from.

Overall: You can access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from. To set up this is easy run the software on the computer you wish to be able to access, and set the software to allow accessing that computer from the Internet.

Splashtop is a great software.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Remote access with this specific product is the most user friendly remote access on the market to date.

Cons: Tho the product performs exceptionally well, it would be more feasible for the subscription fee to be a little cheaper.

One of the BEST remote support software

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Splashtop everyday single day to support our customers, its really easy to use and fast, I like that we can transfer files between computers fast and easy.

Cons: Sometimes we get a hard time trying to connect to the remote computer, but most of the time the issue is the computer.

For the price you can't get a better software.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Splashtop impressed me because the price is not high, they are always improving and the speed of connection is awesome.
The first time I tried it I played a video on the remote computer and I was able to watch and hear it fine.
It does what its supposed to do, let you remotely connect to a computer in order to manage it.
The price is great.

Cons: This is a very good software but it lacks a lot of the things others (that are way more expensive mind you) have.
Sometimes the software won't update automatically at the remote computer and sometimes computers just won't be reachable anymore.

Overall: The price was what made me look at this software.
For the price it is a really good software.
I can connect to my computers remotely and manage without problems.

Splashtop is the affordable solution for small help desk support!

Apr 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our organization used another remote assistance tool for a few years until the cost of said tool just became too much to justify. On the recommendation of a colleague, we completed a trial of Splashtop and found that it worked very well for our organization size. If you need to support a user by connecting to their desktop, this performs the task very well. Desktop connection is quite seamless with very little to no latency issues. Connecting to a dual monitor station requires you to manually change between screens but you get used to this very quickly. Their mobile app is very convenient for the IT professional on the go. Simply place the app on your tablet and you can be supporting your users from practically anywhere. It would be nice for them to introduce a feature where you can reboot a machine from the computer list without having to log into the machine. Overall, if you are looking for a reliable and cost effective way to remotely assist your users or clients, Splashtop is a very viable solution.