# Civica Expenses Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Civica Expenses the right Expense Report solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160179/MyExpensesOnline/reviews --- Civica Expenses 4.4 (23) [View alternatives](https://www.capterra.com/p/160179/MyExpensesOnline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Civica Expenses Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews TP Tanya P Finance ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “very easy to integrate into our system, creating profiles, ledger codes & cost centers“ April 6, 2021 CR Charlie R National Account ManagerWine and Spirits, 201 - 500 employeesUsed the software for: More than 2 years. “The best feature is the combined app and website design.“ March 4, 2021 SK Sarah K Executive AssistantWine and Spirits, 201 - 500 employeesUsed the software for: More than 2 years. “Easy to use and easy to toggle between different delegates to complete and authorise claims“ March 4, 2021 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dirceu F. Payroll Manager Hospitality Used the software for: 1-2 years ### "Improving expenses process" February 26, 2021 5.0 MyExpenses helped me to organize the expenses claims. It massively increased the reliability of our process. The expenses process became non-stress for both user and admin. Pros Features that really helped us to organize our expenses: - Double level of expenses approval; - Easy to set rules for expenses; - Fantastic system of notifications for every step of the process; - How the reports are split allowing the approved expenses to move forward while the denied ones return to the user for adjustment or removal; - How easy it is to create mileage claims; Cons \- Could have a report builder functionality instead of so many fixed reports; - Not be able to approve multiple claims in one-go. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Price, reliability, functionality. Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. It would be good to go through our reports views and report manager excel add in where you can create your own reports next account review. AL Adam L. Accounts Payable Supervisor Wine and Spirits Used the software for: 2+ years ### "Highly Recommended! you never have to worry about expenses again! " March 3, 2021 5.0 Overall, my experience with MyExpenses has been brilliant, I've rarely had a problem go unsolved and I would recommend this to any company - regardless of size! Pros The best thing about this software is the layout of the website, it is so practical and easy to use. all sections are clearly indicated, expenses are simple to locate and reconcile, claims are simple and straightforward to create. The helpdesk is amazing! always really efficient in replying to queries and very knowledgeable with the system and its multiple functions. Cons One improvement I would suggest would be the description and organisation of the reports, as there are so many for different views and levels it can sometimes get a bit overwhelming and difficult to look for something specific. Review Source Response from Civica March 5, 2021 Thank you for your positive review, we have logged your reports suggestion for improvement. EB Emily B. Account Manager Food & Beverages Used the software for: 2+ years ### "MEO" March 4, 2021 3.0 Pros App function, access to phone pictures for receipts Cons improve multiple claims functionality. Improve claims reason drop down list, to many options, often cant scroll all thew way to the bottom Review Source Response from Civica March 5, 2021 Thank you for your review. The list of expense "categories" is customised for each company, if you are an admin please contact us and we can make changes such as removing some categories or reducing what shows for each user. Otherwise please make your finance team aware and they can make the changes for you. We will log any other suggestions for improvement. AC Ashleigh C. Accounts Assistant Sporting Goods Used the software for: 1-2 years ### "I would recommend MEO" April 9, 2019 4.0 I think the help desk team are fantastic (especially representative) and are always quick to respond with helpful guidance. I find the system really easy to use and see it from all aspects (admin - uploading CC statements, setting up users/cards, updating HMRC AFR's etc. and user - assisting with claim problems, helping employees process claims etc.) Pros Once you are familiar with the system, the functionality is rather simple & easy to use. I also like the fact we can drill out the information we need to plug into our accounts system to reduce the amount of manual work we have to do. Cons From a first glance/use, it can seem quite long winded and confusing. Review Source TP Tanya P. Finance Manager Construction Used the software for: 2+ years ### "My Expenses Online" April 6, 2021 5.0 Any help required with installation and creation of fields was handled very quickly, excellent customer service when questions asked. Pros very easy to integrate into our system, creating profiles, ledger codes & cost centers etc are very simple to create. The mobile app is very good Cons Creating a new user is a two stage process (although very easy), this could be simplified. Review Source Response from Civica April 9, 2021 Thank you for your positive review, we will log any suggestions for improvement. ST Sophie T. Payroll Specialist Wholesale Used the software for: 2+ years ### "Fantastic software! " February 17, 2021 4.0 before MyExpenses, we were using paper claim forms for claiming expenses, this was very time consuming each month. But with MEO the onus is on the employee and their manager to make sure the claims are correct and in on time, they cn no longer blame the postman for claims not reaching us! Pros Easy to use Credit card reconciliation works really well for our business Cons Passwords are only valid for 1 hour, sometimes this is causing us to reset passwords multiple times Review Source sH steve H. Service Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Excellent solution, Very user friendly" July 24, 2017 5.0 good workflows for approval, and fast process for reclaim expenses and credit card reconciliations Pros easy is storing receipts and creating a claim receipt stash is unique and very easy to store and create claims . Clearly see what you claim is up to and the reporting tools are great. Cons Nothing the software is easy to use and the approval and finance interfaces are well thought out. Review Source JO Julia O. Financial Controller Wholesale Used the software for: 2+ years ### "MEO" March 5, 2021 5.0 Implementation - fantastic hand holding every step of the way. Help desk support – always prompt and super helpful Pros The software is very intuitive, very easy to use and is constantly improving Cons To be honest I have not found anything not to like. Review Source Response from Civica March 9, 2021 Thank you for your positive review! ND Nick D. CFO Wholesale Used the software for: 2+ years ### "MEO Expenses review" February 24, 2021 4.0 Overall it is simple to use and gives a useful audit trail and numerous reporting options. The helpdesk are very helpful Pros The connectivity between the app and online platform is very useful. Users can choose which they use and work in various different ways to suit their working life. The administrator function giving the option to take over a users accounts is very useful when there is an issue to explain or resolve Cons some suggestions for improvements specific to our own organisation can take time to be implemented or are not possible Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. DW Duncan W. warehouse manager Hospitality Used the software for: 2+ years ### "My Review " March 4, 2021 4.0 very good it is easy to use Pros It is very easy to use especially when doing my Milage Cons sometimes it is difficult move update vehicle details Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. CR Charlie R. National Account Manager Wine and Spirits Used the software for: 2+ years ### "Easy to use software" March 4, 2021 5.0 Easily allows me to do my expenses! Pros The best feature is the combined app and website design. The ability to upload receipts from the app and they automatically come up on my expense claims on the website makes it quick and easy to reconcile expenses Cons It is not clear how to use all the nctions, there seems to be a lot of buttons and options but i cant work out what they do. Also after reconciling expenses you have to go back in and submit from drafts which takes longer. Review Source Response from Civica March 5, 2021 Thanks for your positive review, we will log any suggestions for improvement. GP Georgie P. Account Manager Food & Beverages Used the software for: 2+ years ### "Georgie Price Review" March 4, 2021 4.0 My overall experience has been positive. Pros It was very quick to pick up when I first started with the company and didnt require a lot of training. The user experience is smooth and the interface is easy to navigate. Cons Sometimes it freezes when you try and submit your expenses but will eventually sort itself out. I have lost my entries once or twice but other than that it has been fine. Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. PB Paul B. IT Manager Food & Beverages Used the software for: 2+ years ### "MEO" March 4, 2021 4.0 Does what it says on the tin Pros Generallly a quick and easy tool to poces expenses Cons I regulalry submit invoices from a few other countries e.g. Ireland, the ability to add them to a combobox or similar rather than having to use the search country wizard every time would speed uop submission (and make me happy) Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. SL SARA L. Receptionist and Accounts Payable Assistant Wholesale Used the software for: 1-2 years ### "Easy to use and quick!" March 4, 2021 5.0 Overall I'm really happy with using the software. It's pretty user friendly and allows you to easily change things and add more information as required. Pros I like that it's pretty intuitive and also has plenty of flexibility to make specific changes Cons Being a delegate for someone can sometimes make things confusing. Ideally I'd like for monthly expense claims to all go under one submission but that can be difficult when working alongside someone else. Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. DD Dean D. Director of Finance Non-Profit Organization Management Used the software for: 1-2 years ### "Good Experiences" March 1, 2021 4.0 We are very happy with the system and have been able to roll it out across all of our staff now and wish we had done it earlier. Pros I like the ease at which I can do my expense claims and I like how user friendly the package is. If you need assistance there is support available and nothing is too much trouble. Cons The App could be better, I prefer to use the desktop for my expense claims and only really use the app for uploading receipts. Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. JW Jessica W. National Account Exec Wine and Spirits Used the software for: 2+ years ### "Expenses MEO pretty easy" March 8, 2021 4.0 Pros I like the app where you can take a photo of a receipt and it automatically adds it to your account Cons I think it should get rid of old receipts automatically if they haven't been allocated with in a certain time period. Review Source Response from Civica March 10, 2021 Thank you for your positive review! We will log any suggestions for improvement. dA david A. wine development manager Wine and Spirits Used the software for: 2+ years ### "AustinReview" March 4, 2021 5.0 best expenses programme I've worked with Pros simple and quick to use. photo upload works well Cons none that cause me any issues. credit card reconciliation confused at first Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. PB Paulina B. Technologist Wine and Spirits Used the software for: 2+ years ### "Super easy " March 9, 2021 5.0 Amazing and have never had any issues Pros This programmes is super easy to use. Very efficient and straightforward, no faults at all! Cons None, everything is fine and as it should be. Review Source Response from Civica March 11, 2021 Thank you so much for your positive review! Great to hear! AM Alistair M. National Account Manager Hospitality Used the software for: 2+ years ### "Easy Reccomendation" March 4, 2021 4.0 Very good Pros Easy to use, intuitive lay out....approval process straight forward. Cons Occasional crashes meaning i had to restart my claim Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. SK Sarah K. Executive Assistant Wine and Spirits Used the software for: 2+ years ### "Simple to use and good delegate functionality" March 4, 2021 5.0 Pros Easy to use and easy to toggle between different delegates to complete and authorise claims Cons No issues using this product - no real negatives for me Review Source Response from Civica March 5, 2021 Thank you for your positive review! JG John G. Business Development Director Wholesale Used the software for: 1-2 years ### "Easy to use" March 4, 2021 5.0 It’s the best system I have used Pros Speed and efficiency, it’s easy to load receipts and navigation is simple Cons Not much really, I find it quite hard to fault. I think it could be easier to sum it, sometimes it’s easy to leave something in drafts Review Source Response from Civica March 5, 2021 Thank you for your positive review, we will log any suggestions for improvement. KF Kathryn F. Management Accountant Hospitality Used the software for: 1-2 years ### "MEO Review" March 25, 2021 4.0 Pros Captures expenses well and GL codes Cons Find it quite difficult to navigate around sometimes as I don't use it that frequently and i don't think it is that clear Review Source Response from Civica April 9, 2021 Thank you for your positive review, we will log any suggestions for improvement. ET Ella T. Technologist Wine and Spirits Used the software for: Less than 6 months ### "Straightforward and easy to use" March 5, 2021 4.0 Pros I really like the function where you can email a receipt image and it automatically uploads onto my MyExpenses account. I do this straight away once I have the receipt and it means I don't have to spend ages trying to find bits of receipt each month. Cons I can't really think of anything, sorry. Review Source Response from Civica March 9, 2021 Thank you for your positive review! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.