Trakstar Performance Appraisal Software

4.5 / 5 226 reviews

Who Uses This Software?

Organizations interested in best-of-breed performance appraisal software.


Average Ratings

226 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $3,000.00/year
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Trakstar
  • www.trakstar.com
  • Founded 2000
  • United States

About Trakstar Performance Appraisal Software

Trakstar's Performance Appraisal software helps HR and your organization manage feedback, goals and reviews. You can build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of your organization. 360/Multi-rater feedback is an option. Trakstar's rich feature set and visually appealing interface are available at a reasonable cost. Implementation is customized for you. Trakstar offers a free trial, price quote, or a live demo from a real person.


Trakstar Performance Appraisal Software Features

  • Benchmarking
  • Feedback Management
  • Goal Management
  • KPIs
  • Prioritization
  • Progress Tracking
  • Strategic Planning

Trakstar Performance Appraisal Software Reviews Recently Reviewed!

Good software for people who need to be organized, bad for those who already are on track

Nov 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Tracking goals, deadlines, measurements, etc. I like seeing what I put in months ago and marking off what I have completed

Great, but sometimes hard to understand

Nov 21, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to track and log your goals for the quarter, and everything is saved if you want to go back to previous items. This software is great and keeps us all organized.

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Trakstar makes annual appraisals as easy as 1 - 2 - 3

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to set goals, apply company-wide performance metrics and the ability to gather a history of appraisals over time so you can measure and track employee performance.

Cons: The workflow could be a little clearer. Sometimes its confusing how to manage each appraisal. There is a unique archiving system that seems like it should be simpler than it is.

Overall: This software has enabled us to track employee progress and performance year over year. It has been very valuable to our company as it allows us to archive a history of employee appraisals and doesn't require a paper process. This is a must-have for any business serious about the employee appraisal process.

Help employers and employees keep track of their performance

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Love the fact that it allows both management and staff see their performance. Excited to see how it will make life easier for when it is time to do evaluations.

Cons: We just began to use this two weeks ago...so far so good.

Trakstar gets the job done.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, great for remote employees, provides metrics for you based on what you input to the system, can take notes on the progress of your goals at any time.

Cons: Trakstar only gives you three options to choose from when updating the progress on your goals. I would like to see more options so the metrics are more accurate.

Take your performance conversations to the next level!

Oct 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: While this is an investment, it is one of the most comprehensive performance SaaS out there for it's price point.

Pros: Easy to use, near plug and play set-up, organization of data and helpful analytics! This software has kept us at the forefront of industry performance review standards.

Cons: Engagement is not intuitive, and still requires a champion pushing it forward in the organization, but I think that is standard with any platform.

From implementation to follow up customer support, the customer service experience has been fantastic

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of making custom changes once you know how to navigate the platform. You can even create ad hoc appraisals as needed.

Cons: That there is no group setting for multi-raters where we can invite all members or certain teams to be multi-raters. Instead you have to add multi-raters from a drop down one by one which can be tedious.

I'm happy with TrakStar.

Sep 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: For the money, TrakStar meets my needs.

Pros: I have confidence in TrakStar and am happy with the customer support I have received. My managers have no problem accessing information and are happy with the review process.

Cons: I would like to have the abiity to write reports. I wish the org chart was more user friendly - for me it isn't really usable.

Very adaptable to Companies needed

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We are able to make changes in program of how we want appraisals completed and with what parameters. We dont have to rely on others to do this for us

Cons: Learning curve can be a bit much, but customer service is awesome for training and being there via phone

A bare-bones performance mgmt tool for organizations ready to upgrade but can't afford the big guns.

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Focus on competencies - which many other cheap - to - affordable products don't offer.

Cons: You can't customize the appraisal process. It's either the formal appraisal (with ratings) or a 'goal setting' function. So, it won't work for orgs like mine who tend to do a mid-year 'check-in' as opposed to the full appraisal process. Customer service is slow, email only really, and not always helpful in giving you a complete solution. They also do not do 360s which is something we've begun to do at my org. Also, if you are not focusing on competencies, as an org--which I'm certain MANY are not, I'm not at all sure how you would use this tool.

Overall: See my review - it focused on competencies, so as an organization looking to be more progressive, we were ready to use it.

Vendor Response

by Trakstar on September 20, 2017

Hi Aimee, Thank you so much for leaving this review! Our customer's feedback is so important. I do want to mention that, as an administrator, 360 reviews can be enabled in your Trakstar site and we'd be happy to walk you through what that set up looks like. In addition, we might be able to offer some insight and take your feedback on how to have a more flexible review process by utilizing Trakstar's open ended questions and flexible rating scales features. Thank you again for taking the time to leave this review and we hope we can help make your review process match what you're looking for!

Trakstar Set Up

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The staff are extremely friendly and always willing to assist. They also are willing to work with you to solve any issues you may face during the set up and rollout phase.

Cons: The competency dictionary does not suit the needs of all organisations, and in some cases requires remodeling.

I love this for its ongoing, easy-to-use feedback system.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love how the process is interactive and continuous, allowing and encouraging ongoing training and assessments so they are built into the process.

Cons: I love this, but it is a bit pricey for a small company. I would love to have a program with just a few tools for less costs.

THRILLED ABOUT TRAKSTAR!

Apr 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Cons: There ought to be a Quick Guide for Administrators; too often I've searched the support pages and did not find precisely what I've wanted, so had to email and did not have direct phone access because we don't pay for that added service. We're three hours apart from each other so there've been a few times that I was not able to get answers as immediately as I would have liked (in an ideal world). LOL.

Overall: Our rep just provided us the second part of our training via webinar; we asked for "Goals & Notes" to be given last June and finally the "Scoring" given today as we wrap up the performance period.

I am VERY pleased with our rep's professionalism, and knowledge about the Trakstar program. The way he guided us through the webinar was wonderful. Many employees and managers have expressed trepidation about the upcoming sequence of events, but our rep broke it down very easily and methodically. Our rep has a very good quality about his delivery of information, his voice, and ease of going through the screens as he proceeds, making the learner feel more confident. I already received the videos he created -- within minutes after completion of the training -- so I'm able to share with the employees and managers who could not attend today's webinar. Thank you!

I wish Trakstar would create a "Quick Start Guide for Administrators" as they have for both managers and employees, and then load it on the Support Articles page, but for the meantime I am very pleased to have access to the Support pages, tutorials, videos, etc. and can email Support whenever I have need. I'm grateful about that, too.

If you allow me one more "wish list" item would be the ability to change an employee's job title easily throughout the year -- as long as it does not represent a promotion that would affect change of goals, etc. When we've had a change of management, the new manager will come in and request change of titles (not duties, etc.) of his/her direct reports. This need is likely common among certain industries and such a change would be a huge improvement. Thank you for asking for our feedback.

Thank you to our rep, for making Trakstar look easy to use to our employees!

Recommendations to other buyers: A lot of companies are leaving the "annual performance" review, so I'd like to see Trakstar embrace that and afford more "employee engagement" on an ongoing basis throughout the year -- allow for feedback from manager to employee through Trakstar during the year, please.

Vendor Response

by Trakstar on May 08, 2017

Hi Jill, Thank you so much for the kind words. We really appreciate it. Also, we are taking your suggestion and will be building a "Quickstart Guide" for admins. Great idea! Thanks again, Julie

Impressive!

Mar 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So far so good! We just implemented Trakstar at our company and I have been happy with our experience thus far. The tool is very intuitive to use, highly customizable, and was exactly what we were hoping for. Implementation was made easy due to how great customer service was - helping from the initial upload through holding the trainings.

Vendor Response

by Trakstar on March 13, 2017

Hi Renee, Thank you so much for your review. We genuinely appreciate it and are glad your experience has been great. Keep in touch and let us know how can continue to serve you! Thank you, Julie Rieken

Bad - Horrible UI/UX that you will pay for over and over again

Mar 07, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Not really much to like, to be quite honest

Cons: 5) There is this wonderful background jobs pop-up that pops up every time that you do ANYTHING in the application, I'm serious. You have to dismiss it manually every time, it is ridiculous, unnecessary, and very annoying.
6) There is no simple way to have them tie any type of notes or issues with an employee back to a part of their job description that it is supposed to match. Which, is really the basis of why you are keeping records for corrective actions, notices, etc, to protect yourself from an employee if you have to terminate for performance based reasons/issues.
7) If you have employees who don't sit at a desk or have their own computer, this system is not for you. It does not offer you a way to accommodate those employees. Again, they will talk about a solution or work around, but again, don't be fooled, they have no solution here either.

Overall: Lot of issues here that I want to point out with this software:

1) This software does not do corrective actions or Performance Improvement Plans, they try to tell you that it does in the sales presentations, but this software does not do it. They will tell you about a work around, but it is so complex and contrived that your managers will never use it, I promise.
2) We were trying to get the software to allow us to do a 6 month check-in, so essentially our managers would be able to meet with our employees halfway to their annual review and check in to see how they were coming along, not to be rated, but just a checkup to see how things were going. Sounds easy, right? Well, you'd be wrong on that too, and so was I. They launched into a super complex work around, which again was way more complex than any of my managers would ever need or be able to use.
3) Whenever I first looked at signing up to use this software, I liked the seemingly easy and simple to use interface that I had seen on demos and on videos on youtube. I thought, well, it's just about loading in positions and job data, then I should be off and running with this system. Well, their estimate for getting setup is typically at least 3 months, that should tell you something. I thought that they would just be doing a lot of hand holding, turns out that what they were really doing is making up for a poor UI and UX in their system. It is next to impossible to anticipate where to go, what to click, etc. They try to make up for it with their training, but it just seemed to frustrate me more that they wouldn't fix the clear weaknesses and complexness of their interface to suit the customer. They would rather spend an hour training you on how to do something super complex, and oh, by the way, if you mention to them that something is complex, unnecessary, or just plain not intuitive, instead of take the feedback, they actually get defensive and back up their reasoning for doing whatever they are doing in a totally illogical and contrived way. They need to take a page from Google and Apple and go back to the drawing board with their system and design something from the ground up that is EASY TO USE.
4) Scoring for employees is extremely complex and contrived, just ask them to show it to you in the sales process, you will see

I could write more, but I ran out of room, check out JuvodHR if you are looking for a better solution, that's where I went.

Recommendations to other buyers: Look elsewhere, this is a glorified system to upload docs and forms to, you can find similar functionality with Google's G Suite. They will offer little to no help in the way of Best Practices in HR

Vendor Response

by Trakstar on March 07, 2017

It's disappointing to have a customer feel this way. In our exchanges with Grant, I wish we'd been able to find more common ground. Grant, thanks for sharing your thoughts. They are important to us. Sincerely, Julie Rieken

Trakstar helps keep us

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Trakstar has been amazing. We previously had no performance management process in place. This tool is helping us align our department goals to the leadership goals, and on up the chain. The support team answers my questions professionally, and in a timely manner.

Pros: It is very easy to navigate.

Cons: As the product develops, it could have more features. And make it so you don't have to scroll all the way to the bottom of the employee list to scroll the horizontal bar.

Recommendations to other buyers: If you are an org that is new to performance management, Trakstar is very much worth it.

Trakstar Performance Software

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We bought this product last year to "automate" and streamline our Annual Performance Review/Assessment process. We found the software to be very user-friendly and intuitive. Additionally, Trakstar builds 5 personal sessions with an adviser who guided and advised our design and implementation of this software in bi-weekly sessions. This was a great way to help us move forward (and to force us to keep on task). We found the process to work very well and was extremely flexible in allowing to implement company-specific policies and procedures. We look forward to starting the 2016 review process shortly with very little effort.

Pros: - Flexible - Intuitive - great customer service (they continue to respond promptly to questions)

Cons: Not much -actually

Recommendations to other buyers: Take advantage of: the customized competencies the initial training offered (use the people and commit to following their implementation plan)

Newer Trakstar User - we love it!

Nov 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of implementation, ease of use. The price is great. Our team members have picked up on it quickly.

Cons: We have some specific reporting needs that Trakstar doesn't have. It's okay, we've found workarounds.

Overall: We recently implemented Trakstar and this is the first time that we're using it for our annual review cycle. Every team member went through PA training, which included learning about Trakstar. The feedback so far has been great - it's easy to use, intuitive, and will make the process so much easier than what we've done in the past (a form we created in Excel!).

As an administrator I've reached out lots of times to Trakstar's support group with questions about reports, functionality, etc. They are super responsive, great to work with, and have helped me find some work-arounds for things that we needed for our company.

This tool is a GREAT VALUE. The implementation was very easy, went quickly, and we were able to deliver an online tool that we had not originally planned to do this year.

We're looking forward to learning more and make the most out of Trakstar.

Vendor Response

by Trakstar on November 28, 2016

Suzanne, Thank you so much for your review. We are thrilled to work with you and Cydcor. I'm glad your people have responded well to training and that our support team has been helpful to you. We plan to work on our reports this year so I'd love to know about your needs. Please stay in touch and thanks again for your review! Kind regards, Julie Rieken

We hoped for better!

Oct 26, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Affordable, decent design (UI, not UX)

Cons: Difficult UX, can't pull many of the reports you would need, doesn't give you many meaningful insights at all, lots of bugs, slow response by support (they have a very small team), almost every process is manual and takes a LONG time to make changes in the system due to this issue

Overall: We originally selected Trakstar because it was affordable and the demo given to us was good overall. Though this product does the basics, it is still extremely outdated and lacks a lot of intuition. The reports are all saved as PDF's or you can export excel documents. The excel docs are a major mess for the most part and will leave you with hours more work editing them. Once you get everyone's assessment, you have to load the PDF into the employee's folder so that they can see their grade. Though the rating dashboard is decent, viewing your individualized grading metrics afterwards is nowhere near as user-friendly.

The product lacks many simple features that we're just forgotten during its build. You cannot update your grading scale without going into EVERY SINGLE COMPETENCY manually and changing your grading scale (ie. going from a 5-point grading scale to a 4-point grading scale, etc.). Basically, there is no way to mass-edit a lot of things in the system. I hope you have someone on your team that has days worth of time to manage this system.

The 360-review capabilities are even more difficult. As an admin of your organization system, you can't send out 360 reviews unless you log in as that specific manager's manager. Yes, you will have to continuously click links to log in as another user in order to edit (or even view) that person's appraisal.

We've also had a lot of issues with grading schemes not working properly and various bugs popping up frequently, impacting our entire review cycle. The support team is VERY small and leads to long response times which gets crazy in the middle of your review cycle.

The new UI is pretty, but the UX still lacks a lot of intuition. Unfortunately, Trakstar is a lot of form over function at this point. They need to hire a good UI/UX guy and a senior engineer to fix some things and then I would maybe suggest using it.

Vendor Response

by Trakstar on November 01, 2016

Hi Jeremy, I am very sorry to hear your experience. You have quite a bit of important feedback. I think it might be best if you and I were to speak over the phone. I'd love to better understand your needs and be able for us to connect personally. I'll reach out to you now to learn more. Thanks for your honesty, perhaps we can better understand your needs soon. Kind regards, Julie Rieken

Helping our team take control over evaluations

Oct 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Performance review doesn┬┐t have to be a painful process! Trackstar allows our team to put structure around our evaluation process and the online reporting helps our employees stay focused on achieving goals year round. We've been satisfied.

Vendor Response

by Trakstar on October 18, 2016

Hi Spencer, Thank you so much for your review! We love that reviews are not painful for your organization, and that Trakstar has helped. Again, thank you! Kind regards, Julie Rieken

New user falling in love

Sep 26, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product is practically plug and play. For a company with very little established feedback, looking to start right from the beginning, this software allows you to take advantage of the industry shift from annual to more frequent feedback styles with very little learning cycle requirements. It has a lot of coaching and guidance built into the software as well as 360 and crowd-sourced style feedback loops. Engaging without being overly flashy or gimmicky. We are super excited to use it!

Cons: So far, nothing has been bad. Everything has been exactly as advertised and then some.

Recommendations to other buyers: Ensure that you choose a product on all facets of ROI. Not just cost, but true value to yourself, your employees, and your organization. Reviews make a huge difference, as does tenure. You don't have to go with the most expensive product, but don't short change yourself either. Unless you have vast amounts of experience, don't sacrifice coaching assistance for cost.

Review for TrakStar

Sep 18, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the easy navigation in TrakStar. I think everything is pretty self explanatory. I like that managers can ask for feedback from other employees, as we are using that function a lot at my current work.

Cons: I don't like that you can't carry over only some specifics goal. When there is an option for managers -would you like to carry over the goals to next appraisal... What if I would like to carry over only one of my 3 or 4 goals?

Overall: I have been using and training our employees on TrakStar. We have 60 employees in one of our many branches.

Vendor Response

by Trakstar on September 19, 2016

Hi Vlasta, Thank you so much for your review of Trakstar. We appreciate the positive feedback. Also, I love your suggestion on the way we could handle goals. We've bee looking at ways to make that experience even better, and your suggestion makes sense. I can't promise features, but I can promise we'll take your idea through the development cycle. Thank you! Kind regards, Julie Rieken

I like it but could be more flexible

Sep 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That everything is kept in one place. That I can easily incorporate other peoples feedback directly

Cons: Either as a manager of managers or just a manager I do not think my access to completed reviews is very good.

Overall: I have enjoyed using the product and find it to be a huge improvement to emailing work templates around.

Recommendations to other buyers: Not really

Vendor Response

by Trakstar on September 02, 2016

Hi Mark, Thank you so much for your review of Trakstar. I'd love that everything is kept in one place, too, and you are right, email reminders are very helpful. I'd love to hear what kind of flexibility you might like to see. Will you send me an email outside of Capterra? Customer feedback is how we design and improve. Thank you again! --Julie

Performance

Aug 26, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Inexpensive, good customer support

Cons: It seems like the improvements are not run by actual users of the program. The users would tell you more clearly what functionality changes are needed. The newest version made changes that didnt' seem necessary and ignored necessary items.

Overall: Ease of use is an issue for managers and admins. The functionality needs to be improved. The training is good but not everyone takes the time to complete the training. Instead they try working intuitively and it doesn't go well.

Vendor Response

by Trakstar on August 26, 2016

Hi Teresa, Thanks for your honest feedback. Seems like you may have feedback that we'd love to hear in order to improve Trakstar. I'll reach out to you independent of this forum in order to listen. Our best feedback comes from users, so I'll look forward to it. Thanks again, Julie Rieken

Not bad but not customizable

Aug 25, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: it got the job done when we needed to do performance management.

Cons: They were not very accommodating to any custom alterations which was very frustrating. We were sold on the fact that this would be a customizable solution but this was not the case.

Recommendations to other buyers: Look at other solutions or reach out toe trackstar and get them to do more customizations.

Yea for Trakstar!

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No hidden directions, everything was in plain sight.

Cons: No cons.

Overall: First time user, so easy to use and understand. My job entails training staff when we have new programs, sometimes getting everyone to understand how to use a new program can be a challange, but not with Trakstar, it was a breeze.

Vendor Response

by Trakstar on August 25, 2016

Hi Linda, These words are amazing..."First time user, so easy to use and understand." I love it. We are thankful to have St. Labre Indian School as a customer and hope to continue to help as your needs evolve. Thanks again for the review! Take care, Julie Rieken

Great Evaluation Tool

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, flexibility

Cons: None

Overall: We were looking for a product that gave us flexibility in the questions we asked and an easy way to score them. We also wanted to have anonymous feedback from other employees. The Trakstar product provides a solution for all our needs.

Recommendations to other buyers: Great support in getting the product set up and training different groups of users. The training was segmented and short so our employees felt it was tailored to their functions within the program.

Vendor Response

by Trakstar on August 24, 2016

Hi Stephanie, Wow. What a nice review. We appreciate it. I'm so glad Trakstar helped you with questions, easy scoring, and feedback. It's great to hear. I'm also glad the segmented training worked for your group. We try to deliver based on individual customer needs, and it seemed that that came through. Remember that our support is unlimited and if you need more trainings or help, we'll deliver. And, and your needs evolve, we can assist. Thanks again, Julie Rieken

Great customer service

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, great format that is familiar to most everyone due to social media, employee folder having the ability to contain a multitude of uploaded files including past reviews prior to the electronic system.

Cons: Employee acknowledgement of appraisal does not actually show an electronic signature on the printed appraisal so unless the employee manually signs the appraisal it is difficult to show an employee acknowledged their appraisal for HR documentation purposes.

Overall: Great customer service through live demo to implementation and going live in Trakstar. Deadlines given were met and when a last minute change after going live was needed, customer service was able to get the mass edit uploaded before the time we were originally told so we were able to get back on track quicker than expected. That was greatly appreciated!

Vendor Response

by Trakstar on August 24, 2016

Hi Sara, I love the title of your review, "Great Customer Service." Thank you. It's a point of pride for us to hire high EQ, high empathy people who can connect and understand the needs of others. I'm glad that has been your experience. Good feedback on the employee acknowledgement. I promise to add your thoughts to our feature discussion board. We consider every single thing we hear from customers and use the feedback to find patterns for improvement. Keep in touch and let us know how we help. Take care, Julie Rieken

Trakstar Rocks!

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy access from anywhere, ease of making adjustment or changes, incorporating organizational goals, employee input, on-going feedback, pricing is reasonable, access to training videos...

Cons: It will be nice if additional components are options such as compensation manager, tracking applications, those are what I can think of off the top of my head.

Overall: Trakstar has helped streamline our performance review process and provided an opportunity to rethink our evaluation structure. Trakstar has excellent customer service and make it easy to go live. It has been an enjoyable process and now our reviews are less burdensome for the supervisors and HR department.

Recommendations to other buyers: We purchased the product because of the customer service is excellent. I never felt pressured from the sale rep and in fact felt like they were more about finding solutions about our current frustration with our old system. I called three references of current Trakstar users that had been customers for years. The whole process was transparent, easy and affordable.

Vendor Response

by Trakstar on August 24, 2016

Hi Hillary, Love the title of your review, "Trakstar Rocks!" I think your review rocks... :-) I love hearing about the various successes you've had, from rethinking evals to great customer service to streamlining...all good. I also LOVE your idea of comp tracking. I can't promise exact new features (I can say there are good things in the works!) but I can say we are definitely exploring comp tracking to learn more. It's on our radar, too. Thanks again for the kind words, Julie Rieken

Trakstar Review

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Trakstar has been a great add to our organization. It ensures performance evaluations are completed in a timely manner and none are missed.

Vendor Response

by Trakstar on August 24, 2016

Hi Elizabeth, Thank you very much for your review of Trakstar. We genuinely appreciate it. I love that evals are completed on time and none are missed. That's a big deal. As your needs evolve, we're here to help and it's our pleasure to do so. Thanks again, Julie Rieken

Increased efficiency - definite ROI

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The efficiency of the workflow and the way we can customize it to our needs.

Cons: I would like to see a better org chart!

Overall: Have had a wonderful experience with Trakstar; it gives the employees the access they need through out the year to work towards their goals and development. Managers are able to work more efficiently and put accountability in the hands of the employee.

Recommendations to other buyers: Keep the same great customer support. Loved all of "Julie from Trakstar" training sessions. Each update makes it better and better.

Vendor Response

by Trakstar on August 24, 2016

Hi Allyson, Thanks so much for your great review. I'm amused that you liked the "Julie from Trakstar" sessions...that's me! Cool. I love your suggestion on the org chart. I promise to add it to our feature discussion board. As a company, we review every single idea to find patterns and ways we can improve. Keep in touch and let us know how we can help as your needs evolve, and thanks again. Take care, Julie Rieken

Trakstar: GREAT Track Record for Customer Service!

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've had top-notch help from your reps who have answered my calls and answered my questions. Your company is also proactive in sharing information via frequent webinars. Matt Weissenborn was very helpful, articulate and professional in his presentation.
I enjoy using the Measurement tools in the online software.

Cons: I wish there was a Guide for Administrators -- just as there is one called "Employee Guide" for users. It would take significantly less time to refer to one than to call or try to figure out something myself (trial/error). I would like a means to SEE the individual's goals without having to download to export.

Overall: Our company was in need of a performance evaluation software that would be available online and easy enough for our professional but extremely busy (sometimes overwhelmed) staff to learn and use. We used to use the Excel sheets and we needed something that everyone could quickly "pick up" and implement. Fastrak was the most advantageous in meeting our company's needs due to the ease of adding goals, editing the staff list (in times of growth, promotions, turnover, etc.), adding measurements to assist in showing efforts and when goals (or portions of them) were met/completed, and provided reminders to those who neglected deadlines. The last item was essential to those who work in Human Resources and did not want to "badger" nor take responsibility of repeatedly reminding the busy and often traveling supervisors and employees who found it difficult to make time for this important effort.

Recommendations to other buyers: Our IT Project Manager (Christerfer Frazier) has already provided a great deal of feedback to your team, and some of the response is that they will consider implementation in the next revision. My supervisor and I are both "Administrator" level. It would be nice (but not essential) if I were able to make a comment but hide it from her, just as the rest of the employees are able to do online. But she and I have complete access to each other's comments due to sharing the same level of "rights." It'd be nice to see a box on the "front page" of each employee's "home" page that if checked shows that he/she has created multiple goals. That way, at the beginning of the new year, we can know this before we ever download the exported goals. A few employees wrote text in their goals the size of a small paperback. It'd be nice to have them see some character limit (and how many remain -- JUST like the survey to which I'm typing answers now) so they begin to abbreviate thoughts while inputting or after cut/paste.

Vendor Response

by Trakstar on August 24, 2016

Hi Jill, Many thank for your review. Love to hear the things that have helped - like emails that helped keep things on track. Also, great to hear our support team has been top-notch. I love your ideas - so many good ones I won't repeat them here in my response, and I will promise to add them to our feature discussion board. As a company, we review every single suggestion to see patterns and try to improve. Thanks again! --Julie Rieken

Tracking Performance

Aug 22, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: the rating system and tracking of goals

Cons: admin usability is still confusing at times, to many steps to remember

Overall: Users seem to find it the tool easy to navigate. training has been good since the purchase of the tool. , Rene, the account Rep has been very helpful to date.
It would be great if the tool could include performance management - e.g. template for verbal performance guidance, written warnings, etc. to help track for HR history

Vendor Response

by Trakstar on August 24, 2016

Hi Drithal, Thanks so much for your review and honest feedback. I'm so glad Renee has been helpful. We've love to help untangle the admin usabilty issue you mention. I agree, there are a lot of variables to consider. Our support is unlimited and anything we can do to help would be our pleasure. Have you considered attending an Admin Housekeeping webinar? Those can be useful, perhaps. Anyway, I hope you won't mind if we reach out to you to learn about your experience and see how we can help. Thanks again, Julie Rieken

Trakstar review

Aug 22, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: All in one place.

Cons: No personal customer service - always on the phone and remotely located. Also seems to offer features we don't know how to use, often has errors (dates are wrong) and it's not easy to make changes.

Overall: We haven't had the best experience. Customer service isn't really easily accessible, everything is learn--on-your-own and when the system was updated, we lost a lot of dated information about the usage of our system, which was critical. We are still under-utilizing it and it's extremely hard to navigate.

Recommendations to other buyers: offer on-site trainings. Check in and make sure the software is being used fully.

Vendor Response

by Trakstar on August 23, 2016

Hi Kate, I'm so sorry you haven't had the best experience. I'd love to hear more about what we can do to improve and get your honest, direct feedback. I'll be reaching out. Thanks, Julie Rieken

Minor Annoyances, but Good Software

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Anything I want to do, I can usually do.

Cons: Ad hoc reviews- it automatically sets the dates for a 3-day review period and I have to fix it every time.

Overall: Very user friendly. Occasionally things get annoying, like the pop-up video every time you login lately, that says "Welcome to Trakstar's New Look", but it's a minor complaint.

Recommendations to other buyers: Some people may find it annoying, but I'm glad that they send emails to everyone, reminding them to be on top of their reviews. I think our company is one of the few who is on the ball with reviews because of that, and I think it's very important.

Vendor Response

by Trakstar on August 23, 2016

Hi Kathy, Thanks so much for your review! We really appreciate it! Yeah, that pop-up video. We can disable that for you! Emails are annoying, but you are right, they help keep things on track. Thanks again for the review! --Julie Rieken

performance

Aug 22, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Overall was not very happy with the changes for 2016 process. did not like the layout for the new functionality

Vendor Response

by Trakstar on August 23, 2016

Hi Steve, Uh oh. I'd love to hear more about your feedback. Maybe we can connect? Take care, Julie Rieken

Trakstar Review

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the layout and how the whole software flows.

Cons: None that I can think of

Overall: My experience with Trakstar has been superb. It is very easy to use and the instructions are easily understandable .

Vendor Response

by Trakstar on August 23, 2016

Hi Kriselle, Thanks for saying your experience has been superb. As things move forward, please know that we're here to help, everything's included, and it's our pleasure. Again, thanks. Julie Rieken

Trakstar 2016 Review

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I actually like the majority of the features. I think that others being able to leave comments on your work is very helpful come review time; it makes what you are saying to your performance stronger. Another thing I like is how you can group topics together and write a reflection, but then not post it until you're ready to - very convenient!

Cons: When I wrote my first reflection, I had a little trouble in posting a reflection when I only wanted to take a note. Once I figured out how to do it correctly, it was no problem. If there were more detailed instructions on the difference between the two, that would be helpful.

Overall: I moved from a "normal" user to an administrative user and Trakstar has been amazing! It is very simple to explain to new hires, and with the videos and documentation available, navigating through the site is a breeze.

Recommendations to other buyers: Overall, it is very user-friendly for both the average user and the pro. Take advantage of the written directions and videos and encourage staff to review both before beginning.

Vendor Response

by Trakstar on August 23, 2016

Hi Jenni, Thanks so much for the great review! I love that your move to being an admin was easy. So great to hear! Keep in touch as you move forward, we're pleased to help as needed. Also, we'll take a closer look at how we explain notes. Easy to fix. :-) Take care, Julie Rieken

First Time User

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it was simple to just rate and having the option to add comments.

Cons: I wasn't too sure how it was calculated but I only gave myself a 4 twice and the rest 5 yet my overall points was 4.1 when I'm thinking it should be higher than that.

Overall: It was my first time using it and it was quite self explanatory so it was easy to use. I did the appraisal right away so there was no time to add notes but to just add comments as I go.

Recommendations to other buyers: Not at this moment.

Vendor Response

by Trakstar on August 23, 2016

Hi Linh, Thanks for the review! I'm so glad things were easy for you on the self-appraisal and comments. I'll bet your scoring question has to do with weighting, but I'll have our support team reach out to be sure. Take care, Julie Rieken

Trakstar Review

Aug 22, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Some new features have been very helpful like bulk editing - thank you. We don't always talk the same language as what we go by internally so that has been a learning process.

Vendor Response

by Trakstar on August 23, 2016

Hi Sherry, Thanks so much for the review. Sounds like we might have some things we could talk about, and I'd love to hear your feedback and thoughts. Maybe we can connect? Take care, Julie Rieken

Trakstar Made Our Review Process Easy

Aug 22, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our management has enjoyed how easy it is to use the software and track where supervisors and employees are within the review process.

Cons: The con for our company was minor. Supervisors typically establish goals before making them visible to the employee and evaluate, discuss and agree upon the identified goals in the employees review. With Trakstar when you establish a goal it becomes visible to the employee immediately.

Overall: Trakstar was very easy to work with and provided realistic expectations throughout the implementation process. Tyler specifically was very easy to work with and did a great job of working through any challenges we came across.

Vendor Response

by Trakstar on August 23, 2016

Hi Melissa, I love the title of your review, "Trakstar Made Our Review Process Easy." That's exactly what we hope. Keep in touch as you move forward. Everything's included - even extra trainings if you need 'em. Take care, Julie Rieken

Great system

Aug 22, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, especially editing capability.

Cons: Organization chart producing capability

Overall: We have found that Trakstar provides an easy to use, comprehensive and intuitive performance management software system.

Recommendations to other buyers: Nothing currently

Vendor Response

by Trakstar on August 23, 2016

Hi William, I'm so glad Trakstar is working for HACEP. We love having you as a customer. I also love the words, "easy to use." Great! Yes, org chart has limitations, especially for large companies. Space constraints. Sorry about that! Thanks again for your review, Julie Rieken

Great Software

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Not too complex. Great price. Customizable to your company.

Cons: None.

Overall: Great trainers who follow up often to ensure you are on the right track with the software and want to know where you are having issues.

Vendor Response

by Trakstar on August 23, 2016

Hi Karla, Thanks for the great review! I love that our support team has been helpful. We expect them to love our customers back, and they do! Take care, Julie Rieken

Trakstar had really helped our appraisal process

Aug 22, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has helped us evaluate staff on their competencies. It has built in email reminders that are incredibly useful. Overall has a good flow that people can easily follow.

Cons: Not always intuitive for the end user. I've also accidently deleted an appraisal and there is no way to "undo" or retrieve it.

Overall: Moving our annual appraisals to Trakstar has brought us to nearly 100% compliance. Prior to Trakstar we had paper appraisals that rarely got completed and were nearly impossible to track. This is incredibly valuable to our employees.

Recommendations to other buyers: Take full advantage of the help videos and customer service.

Vendor Response

by Trakstar on August 23, 2016

Hi Brenda, To near 100% compliance? I'd high-five you if we were in the same room - that's amazing. Keep us in mind as your needs evolve, all support and trainings are included and we love to help. Thanks again, Julie Rieken

Easy to customize

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy Trakstar makes setting up an appraisal system that fits our company's culture.

Cons: Honestly, we haven't had any issues using the software to date.

Overall: I found Trakstar easy to set up and easy to customize. Changes to the system as we go have been a cinch.

Recommendations to other buyers: Attend a couple of webinars to get a good feel for moving around the software.

Vendor Response

by Trakstar on August 23, 2016

Hi Tracey, Your review is very much appreciated. Thank you! I'm glad you haven't encountered any issues. Thanks for mentioning the webinars, they are intended to help as they appear to have helped you, which is great! Thanks again, Julie Rieken

Trakstar Review

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very user friendly for the most part. I havent been asked many questions about how to do things but we also put together our own training guides.

Cons: If you do more than one annual review a year it can cause some annoyances. For example, we have annual reviews open in addition to some 90 days and we had to create specific reports since the scores were being integrated.
It's difficult to do anything outside of the structured process that is already setup.
There is no way to export reports, just print. I also dont see a report that just lists name and final score next to it.

Overall: This is the first time using an online performance management software. It has changed the way reviews are done and has made it much more streamlined and user friendly. It also gives us more and more accurate reporting capabilities.

Vendor Response

by Trakstar on August 23, 2016

Hi Lauren, I love that your first experience with online reviews was a.) with Trakstar and b.) streamlined. yes! If you don't mind, I'll have support reach out to you on exporting reports. I think it might be possible, let's hope. Take care, Julie

Trakstar Review

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Just the right amount of features so employees aren't overwhelmed
Email notifications/reminders
Ability to set different goals per employee with different weightings
Reports

Cons: I wish the admin portal was more user friendly. You have to figure out work arounds for certain things that can become time consuming. I also wish (for admins) you didn't have to "log in as user" every time you want to look at the progress of employee reviews. You should be able to just click an employees name and their current review with notes/comments/scores updated should appear.

Overall: I've really enjoyed having Trakstar as our performance review tool. With each UI update it gets better and better. It's not overly complicated so my employees aren't confused by how to go in take notes, track goals, and score reviews. All I have to do is remind them about due dates and they're on their way!

Vendor Response

by Trakstar on August 23, 2016

Hi Danielle, Thanks so much for the review. We really appreciate it! Your words about the UI improving really make us feel good...we've been working on that upgrade for a while and were so excited to share it. I hear you on logging in as a user to do certain things. It's not easy to keep things confidential and provide security, and this is something we will add to our group discussion for improvement. Thanks for sharing. Take care, Julie Rieken

Beginning stages but very user friendly

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly

Cons: some difficulties with employees being able to login at first.

Overall: we are the very beginning stages, we have everything set up (thanks to Tyler at Trakstar!) and our employees have been trained and started entering their appraisals online.

Vendor Response

by Trakstar on August 23, 2016

Hi Angela, I'm so glad to read your words and hear you say, "User Friendly." As you move forward, keep in touch so you'll have continued success - we're happy to help however we can. Thanks again, Julie Rieken

Great software!

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly and tracks performance all-year round

Cons: We haven't encountered many setbacks in this software

Overall: We recently started using Trakstar for our employee performance appraisals! It is very user friendly and we have received great feedback so far. Employees and supervisors are tracking their performance throughout the entire year. That is helpful when it comes to evaluations at the end of the year. So long for paper performance evaluations!

Recommendations to other buyers: Once all staff are trained on the software, they will love the ease of using it.

Vendor Response

by Trakstar on August 23, 2016

Hi Natasha, We love Cities! Thanks for being a Trakstar customer. I'm so glad the feedback has been positive. As you go further along, just reach out for whatever you need...trainings, etc. It's all included and we're here to help. Thanks so much. --Julie Rieken

Looking for an easy way to "Trak" goals and performance - Trakstar is your tool!

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's quick clicks and video help library

Cons: Would like to have more interface with HRIS system

Overall: With the company size @ about 250 employees, Trakstar is a great tool to help in the performance management process. The versatility allows for the set up of multiple processes and variations in the various job roles in our organization.

Recommendations to other buyers: Great for small to mid size companies looking for simple and efficient method of recording performance management.

Vendor Response

by Trakstar on August 23, 2016

H Mike, Thanks so much for your review! I'm glad Trakstar has helped with your Performance management process, and that the video help library has been useful to you. If you find we can help in any way with additional support or training, please let us know. It's all included. Take care, Julie Rieken

Trakstar Software - Thumbs up!!

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use. Very user friendly.

Cons: So far, so good. I do think we should be able to print just a summary of one's evaluation instead of 15+pages, but that's my only complaint so far.

Overall: Trakstar has been great. We just started with them and from sales with Charlie Anderson to training with Tyler DeHart-Krahn and now to general support as we have started using the system, everything has been easy. smooth and very professional.

Recommendations to other buyers: Let us be able to print a 2-page summary of multi-rater reviews total scores

Vendor Response

by Trakstar on August 23, 2016

Hi Maria, I know you all just went live within the last week or so (we talk a lot around here and celebrate together as customers go live.) I'm so glad! Keep in touch as you use and grow with Trakstar. We're happy to help and provide extra help or trainings as needed. Thanks for choosing Trakstar! --Julie Rieken

One stop review writing!

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Simple to navigate for both the employee and the supervisor!

Cons: I feel the software program delivers what it promises!

Overall: I love the ability to personalize the "factors" and the ease at which you can maneuver in the software program. As with any program, there's the program and then there's the human side that needs to be consistent with using what the program offers. So the program does deliver and it's up to the user to use the product for it's intended purpose and to it's fullest potential!

Recommendations to other buyers: Effective tool for maintaining performance review standards.

Vendor Response

by Trakstar on August 23, 2016

Hi Victoria, Your review just makes me smile. I'm so glad it is working for Jamestown S'Klallam. As your needs evolve, let's keep in touch and if you have ideas for improvement, I'd love to listen. Thanks again, Julie Rieken

You Get What You Pay For

Aug 22, 2016
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Fairly easy once you know what you're doing.

Cons: Not much. It is easy to self score.

Overall: Since my introduction as both an Administrator and a User, Trakstar is too cumbersome and too restrictive. Having to identify dates, archive, and tie to the competencies that are already that are too cumbersome. We have made it work, but I will change products as soon as we choose to afford it.

Recommendations to other buyers: Too many steps and the date thing is too restrictive. Is it possible to simplify?

Vendor Response

by Trakstar on August 23, 2016

Hi Ali, I'm so sorry to hear you feel things have been complicated. I wish we could offer some help. I hope you won't mind if I ask our support team to reach out to you. If we can keep you as a customer, we'd love to do so. Thanks so much, Julie Rieken

Great performance appraisal program

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: This software is relatively uncomplicated for the regular employee, especially since they have redesigned the appearance. Training on the system does not take long and there are several helpful videos to provide assistance to staff and administrators. I find it to be pretty intuitive. In most cases there are some options for customizing your performance appraisal and the cycle.
They also have several opportunities for training of administrators through webinars (live and pre-recorded) and these are really useful.

Cons: I do wish there were more flexibility in customization and that it was easier to reach some of the relevant customer service videos; however, the customer service team (if you can reach them by phone) is very responsive and helpful.

Overall: We are a small non-profit association with about 85 active employees. We use TrakStar for our annual performance appraisal program . Our program is designed to have every employee receive a review at the same time each year, rather than each year on their annual anniversary. We also have a 90-day initial review, and a 6-month informal review.

Vendor Response

by Trakstar on August 23, 2016

Hi Lisa, Such a nice, thoughtful review. You're using a lot of Trakstar, and that's awesome. I love that the videos have been helpful and that you've joined our webinars! We're re-designing our support site as we speak Will you let me know if you find things to be easier once we release the changes? We'd love your feedback. Thanks again, Julie Rieken

Trakstar brings the stars to light!

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use as an administrator. The ability to be the "user" and see what they see.

Cons: Have not yet stumbled upon anything that we do not like.

Overall: We were using the canned performance review process that our payroll company provided and were extremely unhappy with it's lack of flexibility. Trakstar gave us options that did not exist with our payroll vendor. We decided to go with Trakstar even though we were paying for the service with our payroll provider.

Recommendations to other buyers: The upgrade was aswesome.

Vendor Response

by Trakstar on August 23, 2016

Hi Dominique, I love the title of your review, makes me smile! You've said so many kind things, I just want to thank you for all of them. Please continue to keep in touch and send us your ideas for improvement. Really. I like to hear. Take care, Julie Rieken

Great Service

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer support.

Cons: Navigation can be tricky. Almost seems necessary to have to log in as a specific person.

Overall: Customer support is amazing. The product is pretty easy to use. The customer support line always has very friendly and knowledgeable staff.

Recommendations to other buyers: Rely on the support center and call in for questions.

Vendor Response

by Trakstar on August 23, 2016

Hi Alison, Amazing customer support? That's music to my ears. Thanks for saying so! Yes, I hear you on some navigation elements. It's tricky as we keep confidentiality and access a priority. I agree at the same time. Keep in touch as needs arise, we're happy to help. Take care, Julie Rieken

Great Performance Tracking Tool

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are a small company that needed something to help us track performance and this has been great. It's easy to use for managers and employees. It helps track in real time while also being useful to track 90 day as well as annual reviews.

Vendor Response

by Trakstar on August 23, 2016

Hi Meron, I love that Trakstar has helped you track performance for both 90 day and annual reviews. Keep in touch as your needs evolve and we'll be happy to adjust as needed. Thanks again, Julie Rieken

User Friendly

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly.

Cons: We have not found the reporting to be useful for what we are looking for.

Overall: I always have a great experience with Trakstar. The feedback from our managers and employees is always positive. Every time I call into their Customer Support, they are very friendly and I get the answer I need in a quick manner.

Vendor Response

by Trakstar on August 23, 2016

Hi Kelsi, Thanks so much for the review. e appreciate it and I'm so glad our support has been helpful. As for reports, I would LOVE to know more about what would be useful...we're taking a look at reporting in 2017. Can you and I connect? Take care, Julie Rieken

Great performance review system!

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use.

Overall: Trakstar has been easy to use. I love being able to add notes and keep up with goal progress. We went from using a paper system to this online version and it has simplified so much.

Recommendations to other buyers: Getting set up and training was super efficient and easy.

Vendor Response

by Trakstar on August 23, 2016

Hi Laura, Thank you so much for the terrific review. We really appreciate it. I love that you went from paper to online. It's a big step! Thanks again, and take care, Julie Rieken

Love the Software!!! Easy to use.

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: I have had nothing but a great experience with Trakstar. In a manufacturing environment the software has been user friendly across all areas of the business..

Vendor Response

by Trakstar on August 23, 2016

Hi Shelley, Thank you so much for the review. We are genuinely appreciative and glad your experience has been great. Easy-to-use - my favorite three words after "Dinner is ready..." Thanks again :-) --Julie

Breath of Fresh Air

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use for reviewers.
Managers get to see the reviews for each competencies for all their direct reports in one one place.
The goals section is very helpful to keep track throughout the year.
Love the Notes feature between review periods.

Cons: Anonymous is truly anonymous, but tracking by Admin to see who has not completed their reviews was a little tedious as we had to go to each person's list of reviews outstanding instead of the employee who was being reviewed. Couldn't tell from their record if enough people at the right levels completed the reviews.

Overall: We were using Survey Monkey for performance reviews. So many man hours to compile a decent report for 360 /multi rater reviews. So we moved to Trakstar and it was like a breath of fresh air. Everyone loved the ability to add comments on individual competencies, and they felt the ease of use was very high. Loved the process from top to bottom.

Recommendations to other buyers: You'll love implementing it. The techsupport staff is first rate. Very responsive, timely and had strong customer service skills.

Vendor Response

by Trakstar on August 23, 2016

Hi Susan, So many nice things you said in your review. I just want to thank you for taking the time. Please continue to keep in touch and know that we are happy to help whenever, and however we can. Thanks again, Julie Rieken

Amazing Performance Appraisal Software

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Employees have a really easy time navigating their way around, and it is very customizable.

Cons: Nothing so far. We have used it for one year.

Overall: This is the best performance review software program that I have used in HR so far. It has been very easy to customize the program to work well for us, and employees have had a really easy time navigating the program.

Vendor Response

by Trakstar on August 23, 2016

Hi Melissa, Amazing?!? Thank you for saying so! We appreciate it and are here to help as time goes by. Thanks again, Julie Rieken

Great Performance Tool

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Customization of review forms, review types, competencies, approval routes, and dedicated customer support team who always responds within 24 hours of a general issue, and within an hour of two of high importance issues.

Cons: Wish it was an all in one solution for HR/payroll/performance so we had everything in one place

Overall: Great Performance product, dedicated customer service team, has helped our organization tremendously!

Vendor Response

by Trakstar on August 23, 2016

Hi Ali, Your review is fantastic, and we appreciate it. We're so glad to have ABC Financial with Trakstar. Please continue working with us as your needs evolve, we're happy to be there. Yes...all-in-one...I hear you. We're going to add new things in 2017 and will continually work to improve. Take care, Julie Rieken

Great Product

Aug 22, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Like that you can customize the survey for each department.

Overall: I am currently the admin for my company, and Trickstar is pretty simple to navigate and design company surveys for departments or individually for a team member.

Vendor Response

by Trakstar on August 23, 2016

Hi Brianna, Thank you so much for the review. I love that you've found Trakstar pretty simple to navigate. As you need us, please call our support to help with anything you might encounter. Our support team is our finest asset. Thanks again, Julie Rieken

Trakstar...to the Rescue!

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of use!

Cons: Ability to feed information into our HRIS

Overall: I love the capability to add both public and private notes to accounts along with document uploads. Rather than wait until the end of the review period to think back over an entire year, our employees can add information all year long. This makes year-end review meetings run smoothly and efficiently taking less time due to all of the preparation.

Vendor Response

by Trakstar on August 23, 2016

Hi Tara, Thank you so much for your review. I remember when Victory became a Trakstar customer and we're so glad to have you. I love that reviews are running smoothly. Yes..adding info to your HRIS...I wish this was easier AND I hear you. Technically challenging, but I'll add this to our feature discussion board. Thanks again for the review! --Julie Rieken

Trakstar for smaller non profit.

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Competency based listing and goal setting options are nice. Users find it easy to move through the system.

Cons: Organizational chart is not user friendly for our size organization (90 employees). The system could benefit from offering additional reports or slicing options.

Overall: Over all a good product. User friendly, and had nice features. I appreciate that they continue to look at ways to improve the system.

Vendor Response

by Trakstar on August 23, 2016

Hi Sheree, Thanks so much for your review! I love that you have noticed how we're trying to improve Trakstar. I love your ideas about adding additional reports. In fact, we're taking a special look at reports in 2017. Stay tuned! Thanks again, Julie Rieken

Trakstar Review

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Great.easy to use. Very straightforward. Process is easy and administration is also very easy. ..........

Vendor Response

by Trakstar on August 23, 2016

Hi Angelica, Thank you kindly for your review. We genuinely appreciate it. As your needs continue to evolve, please feel free to call on us for new ideas or changes you may wish to see. Thanks again, Julie Rieken

Trakstar Performance Appraisal Software Review

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ability to set goals, and define what is important for our organization as it relates to the performance management process.

Cons: Would like to see a feature, similar to docu-sign. Once the manager reviews with the employee, send to the employee the review via docu-sign to secure both signatures for the employee file.

Overall: Overall, the experience has been very positive. Received positive feedback from employees and managers as it relates to ease of use.

Recommendations to other buyers: Overall, love the tool, in particular, ease of use of the software and ability to pull reports.

Vendor Response

by Trakstar on August 23, 2016

Hi Rhonda, Thanks so much for the great review! I love that the feedback you've received is positive. Also, I like your docu-sign idea. I'll add that to our company discussion board for new features. We can route back to the employee...I'll have support confirm they've explored this option with you. Take care, Julie Rieken

Trakstar is a Rockstar

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The staff at Trakstar are always helpful with any problems or issues. They offer great tutorials and webinars and are prompt in responding to any questions.

Vendor Response

by Trakstar on August 23, 2016

Hi Michelle, Thank you for a great review. I'm so glad you specifically called out the tutorials and webinars, and our staff. We are glad those resources have been helpful to you! Take care, Julie Rieken

Trakstar Review

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use because of the look and feel of the product.

Cons: Some times I find all the information and how it is organized to be overwhelming.

Overall: So far the experience has been intuitive and meets my needs. I also find it aesthetically pleasing to work with.

Vendor Response

by Trakstar on August 23, 2016

Hi Joni, Thank you so much for being a Trakstar customer and for your review. I'm glad you find the interface aethestically pleasing, the interface is a new one! There are a lot of variables to account for in reviews...making the organization a challenge. Please, feel use as much support time as you need to feel comfortable. Thanks again, Julie Rieken

Excellent Training

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to drill down in an org chart. Really captures the distribution of the work force.

Cons: I wish that I could do everything right from my own administrator area. Rather than have to log in as a user to complete some steps (ie: remove the requirement of employees needing to do their own evaluation).

Overall: All the people I have dealt with at Trakstar have been exceptional. Right from training, to ongoing questions to understanding financial restraints due to downturn in our industry.

Recommendations to other buyers: Have more options on what to print. For example, adjust what a printed self evaluation looks like versus an employee's supervisor version.

Vendor Response

by Trakstar on August 23, 2016

Hi Tricia, Great review, and excellent recommendations for improvement. I agree with you! We're continually improving Trakstar and I promise to add your thoughts to our discussion board. Again, thank you! Take care, Julie Rieken

User and Manager friendly performance appraisals!

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Overall: We've been using Trakstar for 2 years, the manager's like its functionality and our employees have a chance to add notes, as well as self-appraise.

Vendor Response

by Trakstar on August 23, 2016

Hi Jennifer, So good to read your review. I also love the note-taking ability and the self-appraisal piece. Glad to hear you think it's user-friendly, too. As your needs evolve, we're here to help. Take care, Julie Rieken

Great company to work with!

Aug 22, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The implementation process was very smooth! I like the use of base-camp to keep everyone on track, the site is great and very user friendly!

Vendor Response

by Trakstar on August 23, 2016

Hi Justine, Thanks for your kind words. So glad implementation was smooth, and BaseCamp is really helpful software to keep things on track, right? Take care and keep in touch as things progress. We're happy to help and provide more training as needed. Cheers, Julie Rieken

Trakstar Customer Service

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very customizable and the support team is always willing to help. Tons of helpful trainings, webinars, and documentation.

Cons: Could be easier to use - create forms, etc.

Overall: Excellent customer service! Support team is always available and very helpful. You can customize forms.

Vendor Response

by Trakstar on August 23, 2016

Hi Danielle, Thanks so much for the review! We are big fans of SunGard. I'm glad our support team has been helpful. You're right about creating forms. So many options, different levels of visibility, variations...it can be a lot. We always enjoy helping and are happy to do it. Take care, Julie Rieken

Trakstar Review

Aug 22, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: easy to use, easy navigation, customer support is very helpful

Cons: More training could be provided in the use of this software. Especially for new employees. I think it should be webinars readily available

Overall: Trakstar has been useful with our company. I like the software. it is pretty easy to use. I also like the training that is provided for the use of the software.

Recommendations to other buyers: no

Vendor Response

by Trakstar on August 23, 2016

Hi Jessica, Thanks for your review! I agree, more training can be provided. Did you know we offer free, customized recorded webinar training for our customers? We'd love to do this for you - let's set something up. More soon, Julie Rieken

Great product

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use and customizable

Cons: Some limitations but overall not too bad

Overall: Trakstar has great functionality and even better customer support. We use it for our biannual review process and our employees rarely have any issues.

Vendor Response

by Trakstar on August 23, 2016

Hi Amy, I have to agree...great functionality and even better customer support. We really try to hire the friendliest, smartest people we can find, and I am so proud of them. Thanks for your review! --Julie Rieken

Trakstar on Capterra

Aug 22, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Trakstar is very easy to use. I love it! You simply enter your time and submit. It emails you once submitted and approved which is nice.

Vendor Response

by Trakstar on August 23, 2016

Hi Kari, Thank you so much for your review. We're big fans of Greenpoint. As your needs evolve, we'd love to talk about how Trakstar can adapt while continuing to maintain ease of use. Thanks again, Julie Rieken

Service oriented

Aug 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Customizable for our company

Cons: It is hard to get our managers to update reviews since it has to be cancelled and resubmitted. Not so much a Trakstar issue but just a hurdle I've come across because of the extra steps.

Overall: Trakstar has been able to accommodate our requests and continue to provide exception customer service to our company.

Vendor Response

by Trakstar on August 23, 2016

Hi Stephanie, Great to hear from you, and thanks for the review. :-) If I can help in any way, you know I'd love to do so. Take care, Julie Rieken

Great Performance Management System

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: My company switched from paper forms to Trakstar and so far it has proved to be a great decision. The implementation process was seamless. Trakstar's team made sure to make sure that we had everything we needed administratively and for employees. The system is easy to use and when we have questions we receive prompt, efficient, customer service.

Vendor Response

by Trakstar on August 23, 2016

Hi Nicole, What a nice review. It is great to go from paper to Trakstar! We strive to make things great from an implementation and service perspective, so I'm glad your experience matched that. As your needs evolve, please do connect with us to keep things up-to-date. Best regards, Julie Rieken

Appraisals Done Right

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Trakstar offers a great system for managing employee performance appraisals. The software is easy to navigate and user friendly.

Vendor Response

by Trakstar on August 23, 2016

Hi Sara, Thank you so much for your review. We genuinely appreciate it and we're very thankful to have you as a customer! If there is anything we can do to make your experience with us five stars, let's talk! Kind regards, Julie Rieken

Great performance review software

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The implementation was smooth and the staff is very helpful. The software has helped make the process easier for our employees.

Vendor Response

by Trakstar on August 23, 2016

Hi Rachel, Thank you so much for the review. I am so glad the implementation was smooth. If there is ever anything our staff can do to help as your needs evolve, please reach out! Take care, Julie Rieken

Trakstar is the BEST!

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use (administratively and as a user).

Cons: Reporting could be a bit better, but it meets the needs.

Overall: I have been utilizing Trakstar for the past 5 years and as an organization we have grown that this tool just seems to get better & better. I can't imagine having to do paper performance appraisals ever again. I love the notes taking feature (which we use year round) and the flexibility to design your own form, rating scale and approval paths.

Vendor Response

by Trakstar on August 23, 2016

Hi Melissa, Thank you for the great review and for noticing all of the improvements we've been working on at Trakstar. Just so you know, we are working on some new reports in 2017, too! Again, thank you. --Julie Rieken

My experience has mostly been with implementation as I am the administrator.

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support and help from Lauren Fisk during set-up was awesome. She was always very patient, knowledgeable and organized.
I think it has taken my managers a little bit to get used to the system, but I believe that is much more due to their desire to spend abut 3 minutes learning it! :)
I love the email reminders I can set up and also the notes sections. As HR, every conversation I have with an employee or manager, I comment- add this to your Trakstar!

Vendor Response

by Trakstar on April 12, 2016

Hi Kelly, I'm so glad you experience has been good with Trakstar! Lauren is fantastic, I'm glad you have had the opportunity to work with one another. As your needs grow and evolve, it's our pleasure to help. Thanks for the review! Cheers, Julie Rieken

Great tool for reviews!

Mar 31, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Trakstar is a wonderful tool for setting up reviews and review cycles. It has streamlined our process internally. Mostly user friendly, helps to have someone as your "expert" internally as your go to person.

Vendor Response

by Trakstar on April 05, 2016

Hi Lene, Thanks for your review! We're always here to help and it's our pleasure to do so. Keep in touch. Take care, Julie Rieken

Good reliable Appraisal system

Mar 31, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: We like: the nice easy to use interface; the reliability; the company.
We don't like how the goals system works as it doesn;t quite fit our requirements. We would rather set a global goal for the whole team in one go as opposed to on an individual basis.

Vendor Response

by Trakstar on April 05, 2016

Hi James, Thanks for much for your review! So..on the goals piece. We are making some improvements to the workflow this year, and we're excited about the changes. Stay tuned. (Late this year. First, you'll see a new user interface in the next month.) Take care, Julie Rieken

Very Intuitive

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Trakstar is a really good program- easy to pickup and use. When we get new employees, I have to do minimal- it any- training to get them ready to use it.

Vendor Response

by Trakstar on April 05, 2016

Hi Kathy, We're thankful for your review and glad you need minimal training for staff. That's fantastic. Let us know how we can help as your needs evolve. It's our pleasure to help. Take care, Julie Rieken

Easy to use and understand

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great for tracking performance reviews and updating notes in real time. Very easy to use for manager and employees. The implementation was quick and easy. Great customer service. Very patient with us and our demands. Would like to see an easy way or report for administrators to track progress of appraisal completion and outstanding reviews.

Vendor Response

by Trakstar on April 05, 2016

Hi Yvonne, Thank you so much for your review! I'm glad you have found customer service to be patient. Look, organizations have lots of needs that change, so we make every effort to understand that. Thanks again, Julie Rieken

Trakstar - a full featured tool to support your staff reviews

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Trakstar has been a key component of our review process for the past several years. It provides a pretty robust and full featured tool to facilitate staff reviews. Allows for solicitation of feedback from others, both inside and outside the company. Most everything about the tool is pretty good. Areas of improvement would be some additional HR focused reporting that would easily allow you to see the stages of various reviews and who needs to do what in what timeframe.

Vendor Response

by Trakstar on April 05, 2016

Hi AJ, Thank you for your review of Trakstar! We appreciate it and your suggestions are good ones as well. We're working on some things for this year, and hope they'll benefit you and others. Thanks again, Julie Rieken

Always Helpful

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The staff has helped us numerous times setting up reports and templates, going into our system and making sure they're done correctly. Always available to explain reports and scoring.

Vendor Response

by Trakstar on April 05, 2016

Ross, Wow, thank you! Let us know as your needs evolve, we're here to help. Warm regards, Julie Rieken

I use this software on a daily basis, and it's very user friendly.

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The TrakStar software is very user friendly, allowing for easy updates to employee profiles and job descriptions. The "copy to position" feature makes adding similar job classifications a breeze!

Vendor Response

by Trakstar on April 05, 2016

Hi Kisha, It's so nice to know you use Trakstar on a daily basis, and that you find "Copy to position" to be easy. Keep in touch and thanks again! Take care, Julie Rieken

Very easy and user friendly.

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Its as simple as 1,2,3 clicks. Our employees love it!

Vendor Response

by Trakstar on April 05, 2016

Hi Carolyn, Thank you for a wonderful, simple review. I'm so glad you have found Trakstar to be easy and user-friendly. Keep in touch as your needs evolve. We're here to help! Cheers, Julie Rieken

Customer Service Experience

Mar 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Trakstar continues to be an impressive system. Not only is it very simple and logical (and I could write a review just on that), but Customer Service is quick with resolutions.

I wanted to get more information when I downloaded reports from the Appraisal Screen and Lauren in Customer Service helped me understand the process right away, and then even offered to just quickly put something together on her end which met my needs. In the span of 30 seconds, she had updated a report with additional fields showing scoring which helped greatly. This is the kind of Customer Service that we all want with so many things... 1) phone is answered quickly, 2) Reps show genuine interest in understanding your situation, 3) They look to explain how you can fix this yourself so you better understand the system, and then offer to take care of it for you to make it easier for you at that moment.

As a company we are still learning many things about Trakstar, but so far we are impressed with the product, implementation, and ease of use.

Vendor Response

by Trakstar on April 05, 2016

Hi Jim, Just a note to thank you for your review of Trakstar! You've said many kind things, and we appreciate both your words and Basco as a customer. Feel free to reach out to me if there is anything you'd like for me to know or for us to improve upon. Kind regards, Julie Rieken

Trakstar Performance

Mar 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: - the system is very user friendly
- the system is easy to understand for both administrator and users
- the system can be tailored to your needs
- the reminders to keep track of your performance troughout the year are great they help you create a wider view and not a snapshot of time

Vendor Response

by Trakstar on March 23, 2016

Hi Nannette, We appreciate your review very much. I really like your bullet points in the review. Two highlights that we strive for: user friendly and tailored to customer needs. I'm glad the things we strive for are things you noticed. We are so glad you work with our Dutch reseller, Dries Vinke. He is so helpful. Please feel free to keep in touch with us, we love hearing from all of our customers. Cheers, Julie Rieken

Annual Evaluation

Mar 22, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: The Trakstar system is an excellent user-friendly, cost-conscious, evaluation system. The software is extremely easy to navigate, both from an administrator and user perspective. The support training videos and learning bytes are excellent resources for administrators and users.

Cons: Export of organizational charts, all or nothing contributor option, retention of historical approval/rejection comments, and the lack of an option to capture all goals entered by all Supervisors and Employees for the current evaluation period

Vendor Response

by Trakstar on March 23, 2016

Hi Patricia, Thank you so much for your review! We appreciate hearing both the pros and cons of our software. We think the short videos are really helpful for users, too, and the web usage stats suggest people like them. On the cons: you're totally right about printing the org chart. It's a hard technical problem to solve with large organizations - big org charts, fonts too small and a printable page. As for the other things you've mentioned, I like your suggestions and can promise we'll bring them forward to the next feature request meeting we hold company wide. Thank you for your feedback and your review, and for being a Trakstar customer. Take care, Julie Rieken

We have just completed the first 6 month review, overall the system seems easy for staff and manager

Mar 22, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It would be good to see Trakstar bring out modules that can be added to this i.e. in the way of professional development and training software so the information is all in one place.

Vendor Response

by Trakstar on March 23, 2016

Hi Kelly, Thank you so much for your review. We love hearing that the first round of reviews went well. If we can help in any way to ensure the second round is a success, please ask. Modules: yes! We're working on system-wide improvements and we hear you. The first thing you'll see from us is an all-new user interface. It's modern and friendly. Then, we move on to some new features to round out the year. Thanks for being a Trakstar customer and for taking the time to write to us! Take care, Julie Rieken

Not as user friendly as I would like.

Mar 22, 2016
2/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Having used it for over a year, I am finally getting to the point where I can figure things out without consulting customer service; however, I still have times when they are needed.

Vendor Response

by Trakstar on March 23, 2016

Hi Rachelle, I'm so sorry to hear Trakstar has been challenging. I hope you won't mind if we have our team reach out to you. I'd also like to send you a coffee card so that if you are able to spend a few minutes with our team, you might be able to do so with a latte. Please feel free to communicate with me directly. I'd love your feedback on what we can do to make things better. Take care, Julie Rieken

An Excellent Idea with some rough edges

Mar 22, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Trakstar is an excellent idea. It allows employees and managers equal time in the appraisal process, which has been lacking in employee appraisal since the beginning of time.

As a manager it is quite helpful for an employee to weigh in on their performance. Too often we have no idea how the employee sees their performance until we are having 'the talk'.

Trakstar could be a little more user friendly, it is not always intuitive in the way it works and can be cumbersome for the administrator when trying to fix mistakes that managers make.

It would be an excellent addition if the manager were not allowed to Archive for agencies that still rely on paper for the employees personnel files. we use the 'archive' button to indicate that the signed appraisal has been received in HR to signal that the process is complete.

It would also be helpful if we could set up an agency wide appraisal two level system where the employee first gets a 6 month New Employee appraisal, and when archived Trakstar would auto generate the next appraisal in the Annual mode, instead of the 'new employee' mode again.

The last thing I can think of now, is the period of time our annual appraisals encompass. Right now the auto generated Annual appraisals have a date parameter based on the employees date of hire, and that is good for some. However, we use a fixed date system based on our fiscal year, and each time a new appraisal is generated i have to go into Trakstar and 'fix' the dates to our parameters.

Thanks for this excellent product; with just a couple of tweaks, it could be FANTASTIC! (for us)

Vendor Response

by Trakstar on March 23, 2016

Hi Nancy, Thank you so much for taking the time to write us a review! We love that Trakstar allows both managers and employees the opportunity to contribute around performance. We'll also take your suggestion on archiving to heart. Fwiw, we designed the Archiving process to allow managers the discretion about when to share the content with the employee. Some like to do it in advance of the meeting, some afterwards - and we felt they should be the ones to decide. That said, we have heard your request. I can promise that we'll bring that forward at our next company-wide feature meeting. Last, some of the things you mention *I think* might be possible/solvable by design in Trakstar (fixed dates, 6 month to Annual.) I hope you won't mind if I have someone reach out to you? Thank you again, and feel free to connect with me directly if you'd like! Take care, Julie

Trakstar is the first formal appraisal system that we introduced in our company and is widely accept

Mar 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use
navigation is easy
easy to customize
customer service is great

Vendor Response

by Trakstar on March 23, 2016

Hello Rashmi, Thanks for your review of Trakstar. Short, sweet, awesome. If we can assist in any way as time goes by, please ask. It's our pleasure. Thanks for being a Trakstar customer! Kind regards, Julie Rieken

Very intuitive. Need very little time to get used to

Mar 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mostly pros - User-friendly, intuitive, fast and easy to modify. Love the feature that it saves the data automatically and you can always go back and retrieve any of the abandoned content. Not to mention EXCELLENT customer service. They really feel like partners, not vendors.

The biggest con is from administrator perspective that it does not provide he data in "ready-to-use" format. Ability to use side by side appraisal scores for several years will make life so much easier

Vendor Response

by Trakstar on March 23, 2016

Hi Asif, Thank you so much for your review of Trakstar! We appreciate Calgary Coop as a customer. I love that you feel like we're your partners. That's so nice to hear. Also, I LOVE your suggestion to see appraisal scores side-by-side. I can't promise what features we bring forward, but I really like this idea and we will bring it forward to our next company-wide feature meeting. Thank you for mentioning this. Again, thanks. Take care, Julie Rieken

2015 EOY Performance Review

Mar 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Workflow was easy for employees to understand. Only downside is we wanted to do a separate workflow for 360 feedback after EOY reviews and it wasn't apparently easy to set up a separate workflow at a different time period. That would be something to work on setting up.

Vendor Response

by Trakstar on March 23, 2016

Hi Katie, Thank you so much for your review! I'm glad to know the workflow was easy for employees to understand. On the separate workflow for 360 feedback after EOY reviews...we'd like to know more about what you might be looking for, but this is something that can be set up in Trakstar. No extra charge, just a little time talking to Customer Experience to get things set up. I hope you won't mind if I ask Customer Experience to reach out to you to make sure we understand your requirements, but I'm optimistic. :-) Take care, Julie Rieken