# Encircle Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Encircle the right Claims Processing solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160202/Encircle/reviews --- Encircle 4.8 (25) [View alternatives](https://www.capterra.com/p/160202/Encircle/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Encircle Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews BP Blaine P Account ManagerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “Excellent interface with field technicians and office staff.“ February 24, 2025 RK Rob K Project ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Hydro is still slightly more confusing for technicians with limited training“ May 9, 2024 MG Megan G PROECT MANAGERConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “I also love the floor plan and integration with xactimate.“ September 23, 2024 SG Steve G PresidentConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Beyond just the software itself we have utilized Encircles vast library of training videos and webinars to better our team at FP.“ April 29, 2024 RK Rob K Project ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We are still trying to implement certain features across the board to all staff but slowly becoming more user friendly and with experience comes proficiency“ May 9, 2024 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Growth Strategist Used the software for: 6-12 months ### "Encircle is great to catalog your building contents for insurance purposes." April 5, 2018 5.0 All good so far! Pros Got an insurance policy that'll reimburse you for fire damage, flooding, or another massive AOE that destroys your place? Yep. You think you're safe until you have to file a claim and document everything you just lost. That's where Encircle comes in. DOCUMENT EVERYTHING! As my lawyers often say, "the one who has the most documentation generally wins." Don't fight your insurance company. Give them a huge list of everything you lost in the incident by using Encircle. Document what you have, and then whenever you bring in a new non-consumable item into your place, just snap a picture of it and optionally fill in the details for it. You can easily separate everything into rooms. Cons The thing I'm still not sure about is when I move from my apartment into a home, will it be easy to move items into a new room and location? I haven't tried yet, but my guess is that I'll just rename the place and its rooms. If something changes rooms, then it just gets moved in the app. Review Source BP Blaine P. Account Manager Environmental Services Used the software for: 2+ years ### "ENCIRCLE - Why aren't you using it already?" February 24, 2025 5.0 I have used Encircle for years and have seen the refinement of the platform on a very regular basis. It seems like the folks at Encircle really listen to the user base and make changes that provide a better final product as well as make it intuitive for field staff Pros Excellent interface with field technicians and office staff. Final reports are robust, also able to share the data with the client in real time! Cons I would love to see Encircle incorporate and integrate a GOOD remote monitoring system Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Always looking to improve - Encircle gives me more than what I think I need! Review Source Response from Encircle February 27, 2025 Thank you so much for the great feedback! We’re so glad to hear that Encircle has been a valuable tool for you throughout your career in restoration! It’s great to know our updates are making a difference, and we’ll keep working to improve the platform based on user input. Thanks again for your continued support! - The Encircle Team ZL Zach L. Estimator Construction Used the software for: 6-12 months ### "Wish it had more" April 29, 2024 4.0 Easy to use, big help to field technicians Pros I like the import floor plan feature to Xactimate Cons I wish the floor plan import to Xactimate included more than only the walls, it doesn't add stairs, cabinets, etc. Shows in the floor plan but doesn't appear in Xactimate. Review Source AT Alexx T. Operations Manager Insurance Used the software for: 2+ years ### "Encircle Review" January 6, 2025 4.0 Absolutely love this platform. Easy to teach and train to new staff as well. Pros All reporting and data can be across multiple devices at one time simultaneously. Cons Sometimes taking an extended period of time to sync data from mobile devices to desktop/cloud server. Pricing is on the higher side. Alternatives considered [Builder Prime](https://www.capterra.com/p/164068/Builder-Prime/) Reason for choosing Encircle Demo at tradeshow and prime didn't have a restoration side. Review Source Response from Encircle January 7, 2025 Thank you so much for your fantastic feedback! We're thrilled to hear you love the platform and find it easy to teach new staff—user-friendliness is key to our design. We also appreciate your comments on syncing times and pricing. We’re constantly working to improve performance and enhance the customer experience so your input is incredibly valuable. If you ever have any questions or need assistance, feel free to reach out! Thanks again for sharing your experience with us! DF Drew F. General Manager Construction Used the software for: 2+ years ### "Pays for itself" December 3, 2024 5.0 Encircle gives us a great source to capture all of our photos and documentation for our water mitigation claims as well as the rebuild projects that go along with them. It has helped us prove our work on claims and has certainly paid for itself over the years by saving our techs time and helping us better document our work, thus getting paid out more and faster. Pros My favorite portion of Encircle, for our water mitigation company, is Hydro, their drying report software. It really helps make it easy for our technicians to create moisture maps and a report to send off to the insurance carrier showing exactly how the project dried. Cons The Hydro webapp for the desktop environment is a little lacking compared to the iOS/Android version. But I hear that it's being worked on and should hopefully be improved on. Alternatives considered [Stacks](https://www.capterra.com/p/232045/Stacks/)[Xcelerate](https://www.capterra.com/p/184380/Xcelerate-Restoration/)[Albi](https://www.capterra.com/p/215149/Albi/) Reason for choosing Encircle Pricing, ease of use and industry adoption. We also wound up using Albi in addition to Encircle, but for different features. Review Source ML Madison L. Business Development Manager Construction Used the software for: 1-2 years ### "Awesome Product" September 5, 2024 5.0 Overall experience has been great! Love Encircle Pros Encircle has been so easy to use and teach our techs Cons Some app technical difficulties but they got resolved Switched from [Dash](https://www.capterra.com/p/200946/Dash/) 2 years ago we switched from Dash/Solitaire NGS Review Source JL Joy L. Contents Manager Insurance Used the software for: 2+ years ### "Review of Encircle from the Contents Side" May 9, 2024 5.0 Overall I am very happy with this program. The customer support is amazing and they are quick to assist. Pros I enjoy the program as it is user friendly, fast and efficient in running reports daily. I also enjoy the fact you can watch the teams progress in real time. Cons The thing I dislike is that the data is slow to download and some of the photo inventory gets missed if your not frequently clearing the cache and downloading the data. Review Source KP Kayla P. Operations Manager Construction Used the software for: 2+ years ### "Encircle is a must" March 6, 2025 5.0 Encircle made it so easy to not miss any data needed to be collected on a daily basis Pros Encircle is the most easy platform for restoration jobs and the reports are beautiful Cons There is not one thing I don't like about encorcle Review Source Response from Encircle March 17, 2025 Hi Kayla, Thank you for your review! We're thrilled to hear that Encircle has made managing restoration jobs easier for you and that you're enjoying the reports feature! We're always looking for ways to improve Encircle and make operations in the restoration industry even easier, so please don't hesitate to share any suggestions you might have. We appreciate your feedback! JC Jackie C. GTA Mitigation Manager-Large Loss Manager Insurance Used the software for: 2+ years ### "Usage of Encircle. " September 25, 2024 5.0 Have been using the app for many years and haven’t stopped or changed platforms Pros The ability to document every aspect of a claim effortlessly, pick and chose what to share with certain individuals. Cons Sometimes does not save signed documents when processing in a low service area. Review Source JJ Jennifer J. Office Manager Construction Used the software for: Less than 6 months ### "Encircle, THE app for Restoration!" September 24, 2024 5.0 Overall, we enjoy using this program. It is great to have on phones, tablets and computers. Multiple users can utilize the features in real time, so claims go smoothly and efficiently for all users, no matter their role. Pros Encircle is very user-friendly for a water restoration company, like us. We use it daily to keep up with claims and store photos and information. Customer support is always helpful and prompt to respond to any questions or concerns. Cons Occasionally, we have glitches with our system. One time we had photos that were deleted, but support was able to retrieve them for us. Using android though with the app, we can not zoom out on photos, only with apple. That is a downside that affects us. Review Source MG Megan G. PROECT MANAGER Construction Used the software for: Less than 6 months ### "Encircle review" September 23, 2024 5.0 Positive, user friendly, successful experience. Pros The reports section is excellent, i love the photo report and the pdf site inspection report. I also love the floor plan and integration with xactimate. Cons I do not like that i cant do all things on encircle. id like to be able to schedule technicians and upload estimates etc. Review Source SG Steve G. President Construction Used the software for: 1-2 years ### "Encircle Has Made FP Better" April 29, 2024 5.0 Our experience has been one of the higlest level of communication and customer service provided to our team. Beyond just the software itself we have utilized Encircles vast library of training videos and webinars to better our team at FP. They have their organization all pointed in one direction: to help improve the restoration industry for the contractor. Pros Encircle is always changing to improve their platform to maek providing cirtical reports in a timley manner easier every day. Cons That we did not setup Encircle earlier for our company. We had been using multiple softwares to provide reports that were subpar to those of Encircle. Switched from [DASH](https://www.capterra.com/p/149523/DASH/) All services, reporting uder one platform and easy. Review Source JM James M. General Manager Facilities Services Used the software for: 1-2 years ### "Encircle user" May 9, 2024 5.0 Very positive, it's easy to use and the ability to share information between team members. Pros Being able to take photographs in the app ensures that photos are never lost, or forgotten - they're automatically saved. And the final report we generate is incredibly comprehensive and assists with favorable claim resolution. Cons CRM would be a nice addition, especially review requests. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Encircle was a more comprehensive product in terms of features. Review Source TN Tina N. Assistant director Construction Used the software for: 1-2 years ### "Encircle Review - After disaster" April 30, 2024 5.0 very pleasant, customer service is amazing, super friendly and solve problems quickly. Great program to work with. Pros Organization of pictures is immaculate Setting up company documents (such as authorization and timesheets) is easy and practical Setting claims is very easy and efficient Cons Invoicing or accounting compatibility can be improved Alternatives considered [PSA](https://www.capterra.com/p/198718/PSA-Restoration-Contractor/) Review Source CM Cory M. project manager content manager Construction Used the software for: 2+ years ### "Ease of working with Encircle" May 9, 2024 5.0 I love Encircle it is likely the most important tool our business has as far as making work easy! Pros The photo taking, floor plan, notes, documents, real time signatures etc Cons I really cannot say I have seen any. They may need to update server do to the volume of photos people are taking. Review Source RG Rebecca G. Business Owner Construction Used the software for: 2+ years ### "Owner of the business" May 2, 2024 5.0 This is a staple for our business. Our team uses it daily. Pros Visiblity and documentation of jobs. And the reporting function Cons Some small issues with meter entry, otherwise great product Review Source IR Ian R. Office Manager Construction Used the software for: 6-12 months ### "A Greta product" May 9, 2024 5.0 Excellent experience No complaints. The floorplan sketch feature is the best. Pros floorplan sketch. Ease of setting up new jobs Cons I wish that when I changed the job acitivyt that it could trigger reminder emails for events, example, if I select work started, it should trigger a message or email to upload a work authorization Switched from [Restoration Manager](https://www.capterra.com/p/178404/Restoration-Manager/) This fit what we needed more. The other programs had "too much" other things that were unneccesary. Review Source SP Seth P. Owner Insurance Used the software for: 1-2 years ### "Encircle Review" April 29, 2024 5.0 Very pleased with the software and the customer service. I also appreciate what they put into the training sessions as well. Pros Ease of use and having all tools at our disposal. It is so convenient to be able to access each claim and utilize features for these. Cons The time it takes to load pictures. Editing all water/moisture data points in the website. Review Source RP Roger P. Project Manager Construction Used the software for: 2+ years ### "Professional" May 1, 2024 5.0 Very Good. My team uses it daily on different job sites. Pros I like that my team can all be on the same page as the job goes through the different stages. I also like the very professional reports I can submit to my customers. Cons I would like for the sketch to have more measurements. IE doorways, cabinets. Review Source TN Troy N. Production Manager Construction Used the software for: 2+ years ### "A team asset" April 29, 2024 4.0 Very good, a great documentation and communication tool. Pros The ability to have everyone in the company able to access photos and videos for any given job. The video work order has been amazing for communicating exactly what staff need to do. It allows the project managers to provide an exact scope of work to the field staff without having to be onsite allowing them to move onto the next job and not waiting around for the workers to get to site. Cons It can take sometimes take time to sync, especially in bad service areas. Having to repeatedly shut down and open up the program to "kick start" it back into syncing. Review Source BW Ben W. Owner Environmental Services Used the software for: 6-12 months ### "Best restoration product on the market" May 21, 2024 5.0 Pros I can’t list all of the things that make encircle amazing. It would take too long. This is our most essential tool. Cons It needs a better CRM set up. We are still using another software for CRM Alternatives considered [Albi](https://www.capterra.com/p/215149/Albi/) Review Source BS Brian S. Facilities Manager Construction Used the software for: 2+ years ### "ServiceMaster of Burlington" May 14, 2024 5.0 Very good and very consistent everywhere I have used it. Pros How user friendly it is, even with all of the changes over the years. Cons That there is no way to BOLD the notes in Work Order creation. Review Source RK Rob K. Project Manager Construction Used the software for: 2+ years ### "Encircle review - " May 9, 2024 4.0 So far so good. We are still trying to implement certain features across the board to all staff but slowly becoming more user friendly and with experience comes proficiency Pros Listing NR items , instant daily photo uploads from the crew. Ease of singing A&A or COC Weekly , monthly training seminars . IICRC credits for continuing education Cons Hydro is still slightly more confusing for technicians with limited training Review Source JK Jessica K. Office manager Construction Used the software for: 1-2 years ### "Great Software for Restoration Project Management" February 10, 2023 5.0 Encircle allows us to not only store and categorize our photos but gives us several options to create reports from those photos . It also allows us to track our equipment and include our drying metrics. Pros The Encircle app is easy to use for our technicians to upload and share job site photos, the company is also continuously improving the program and adding new features Cons it can be frustrating when photos are incorrectly categorized as room photos instead of contents photos and there is no easy way to reverse it. Review Source SO Stephen O. Estimator Environmental Services Used the software for: Less than 6 months ### "Review by Stephen" May 20, 2024 5.0 Pros Report generating is so swift and simple. The pdf engine behind Encircle is authentic and smart. Cons Downtime where we have to wait for eternity for it to load. Review Source Similar Products Featured ## Related categories [Floor Plan](https://www.capterra.com/floor-plan-software/)[Form Builder](https://www.capterra.com/form-builder-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.