--- title: "CircleBack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CircleBack Software - reviews, pricing plans, popular comparisons to other Contact Management products and more." source_url: "https://www.capterra.com/p/160238/CircleBack/" page_type: "product" language: "en" --- # CircleBack Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CircleBack ## What is CircleBack? CircleBack is the only address book manager that updates your contacts intelligently, discovers new contacts in your Google, Microsoft, and Exchange inboxes, cleans up duplicates, and allows you to scan business cards and save them as contacts. Packed with everything you need to stay organized while building and maintaining productive professional relationships, CircleBack makes it easier than ever to keep connections alive and get stuff done. ## What is CircleBack used for? [Contact Management](https://www.capterra.com/contact-management-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CircleBack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.circleback.com/&name=CircleBack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CircleBack 4.8 (15) VS. [4.5 (4,476)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $0.01 Per Feature, Per Year Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (15) Ease Of Use 4.4 (4,377) Value For Money 4.7 (15) Value For Money 4.3 (3,508) Customer Service 4.7 (15) Customer Service 4.4 (3,518) ## CircleBack alternatives [4.5 (570)](https://www.capterra.com/p/207295/Seamless-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (18,800)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160238/CircleBack/alternatives/) ## FAQs about CircleBack Overview ### What company size and specific industries is CircleBack built for? CircleBack is designed for individuals and teams of any company size that want to replace traditional address book management. It does not target a specific industry or sector, making it suitable for general business use across organizations that need a simpler way to manage contacts. Features and Usability ### What are the key features of CircleBack? CircleBack offers a contact database, data import/export, lead management, and prospecting tools for organizing and working with contact records. It also includes search/filter, segmentation, and shared contacts for sorting lists, grouping audiences, and maintaining access to contact information across teams. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does CircleBack offer? CircleBack provides documentation for teams that want written reference material during setup and ongoing use. This format can support self-paced learning, feature lookup, and step-by-step guidance when reviewing product tasks or configuration details. Getting Started and Support ### What customer support options does CircleBack offer? CircleBack provides chat support. No reviewer feedback about support experience is available here, so support quality, response times, and common frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 3,974 Contact Management reviews Capterra reviewers highlight these as the most important features to look for in contact management software: - **Contact Database** (**58%** of reviewers rated this feature as critical) - **CRM** (**57%**) - **Search/Filter** (**42%**) CircleBack supports **Contact Database** and **Search/Filter**, giving teams a central place to store contact details and quickly find the right records when they need them. However, it does not offer **CRM**. Instead, it provides other important capabilities that reviewers also value, including **Lead Management** (**46%**) and **Data Import/Export** (**45%**). These features help businesses track potential customers and move contact data in and out of the system more easily, allowing teams to keep records organized and act on new opportunities faster. Search/Filter 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Data Import/Export 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Prospecting Tools Tools designed to streamline the process of lead generation and management for sales teams Segmentation Group leads or contacts based on their specific characteristics CircleBack 7 features ### All Features - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Data Import/Export: Import and export data to and from software applications - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM --- Get Advice We can help you find the software with the features you need. Features 4.7 (15) 4.7 Based on 15 reviews ## Pricing Value for money 4.7 (15) Free Trial Free Version Basic $0.01 Per Feature,Per Year Value for money 4.7 (15) 4.7 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (15) 4.7 Based on 15 reviews ## User reviews Overall rating 4.8 Based on 15 reviews Filter by rating 5(14) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent DC David C. CEO Education Management ### "Product ok but what is a company if they don't provide service." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 24, 2025 Decent at integrating the action items. However, I found many errors in what it wrote in the transcript. Pros Effective on a Zoom/Team meeting - way less so at in-person meetings. Gets the names wrong continually. Cons Their customer service. I have waited 4 months for a cancellation; still charged me. I have sent over 6 emails with kindness. Finally fed up. Switched from [Otterfish](https://www.capterra.com/p/241332/Otterfish/) Was recommended to me by a friend as a platform to try Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FL Franck L. ### "My accurate contacts repository" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 12, 2017 Using the App to serve to federate my contacts across native directories and emails (personal or corporate exchange). App proactively gives me up-to-date information on specific contacts but also feeds me updates when necessary and I can accept and inject that update across all my platforms with a single touch. Very useful, easy-to-use and most importantly very accurate both for personal and professional use. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BB Bill B. Sr. Customer Success Manager Information Services ### "Personal Contact Management Has Never Been Simpler! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2017 \- Maintains all my contacts in one place and keeps them clean. - Automatically dedupes contacts and appends accurate, real-time data to incomplete records. - Informs me when my customers change companies or roles. - The business card scanning and email signature capture is a perfect tool at trade-shows and on the road. Intuitive UI to send off a quick email to new connections on the spot. Pros It maintains all my contacts, brings them together in one place and keeps them deduped. Cons I'd love an integration into my CRM so I can log all activity against customers and prospects intuitively. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MF Marianne F. ### "Great productivity app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2017 Love the simplicity of this app and how it extracts contacts from my emails based on the signatures. No more copying/pasting! The business card scanner is great too. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MQ Matias Q. Media Manager Marketing and Advertising ### "My address book never has been so great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2017 This app helped me to have my address book clean and accurate with almost no work on my side. This is essential for a networker like me. Pros The zero configuration required on my side to get it working. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TE Tim E. ### "The best contact app I've ever downloaded. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2017 Easy to use and super accurate contact data. I spend a lot of time filtering through old contacts to see if there are any opportunities i've missed or overlooked. CB always helps me surface new leads when I see that contacts have moved to a new company or were promoted. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JD Jessica D. ### "Best Contacts Manager I could find" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 10, 2017 Great tool to manage and update your contacts. I especially love their feature that suggests contact updates (eg if somebody changed his job) automatically. Pros Automatica contact updates Contact extraction from my mailbox Cons They should definitly bring a desktop version of their products Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JC John C. ### "Great stuff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2017 Great address book management. Wonderful implementation of old but time proven patterns. I like it very much. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CH Chris H. Chief Strategy Officer Education Management ### "Great for keeping up with contacts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2017 Makes it easier to add and stay connected to contacts. Helps keep my address book organized and up to date. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NL Nisha L. ### "Great App to Manage My Contacts!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 9, 2017 This app is amazing and has helped me tremendously stay connected to my professional network. It helps me in a variety of ways keep my contacts organized and up to date. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/160238/CircleBack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.